Scam Safety Help in Melbourne's North — Calm, Practical Device and Account Checks
If money has moved or bank details were shared, call your bank first. Then contact us for the device and account check.
What Is a Scam Safety Check?
After a suspicious call or message, the safest thing to do is stop, take a breath, and get the device and accounts checked before doing anything else. You do not need to know whether it was definitely a scam first — that is part of what we help work out.
A scam check typically takes 30–90 minutes. We come to you, look over the device calmly, and explain clearly what we find. Most people feel much better once they know what the actual situation is.
Common Scams We Help With in Melbourne's North
Scammers are professional at creating panic and urgency. These are the kinds of calls and messages we see most often across Epping, Wollert, South Morang, Bundoora and nearby areas.
Fake Telstra and NBN Calls
Caller claims there is a problem with your internet account or NBN connection, then asks you to download a remote-access app or read out codes. Hang up and call Telstra directly on its official number.
Fake Microsoft or Windows Alerts
A pop-up or phone call claims your computer has a virus and you must call a number immediately. Legitimate Microsoft does not call customers about viruses. Close the browser and do not call the number.
Bank Impersonation Calls
Caller claims to be from your bank's fraud team, says your account has been compromised, and asks you to transfer funds to a "safe account". Real banks will never ask you to transfer to a safe account over the phone.
Phishing Emails and SMS
A message that looks like MyGov, Australia Post, your bank or a parcel delivery service asking you to click a link and enter your details. These links often steal passwords or install malware.
Remote Access Requests
Caller asks you to install an app like AnyDesk, TeamViewer or QuickSupport so they can "fix" your device. Once installed, they may be able to see your screen, files and passwords. We check for these apps and remove them.
Scam Calls Targeting Seniors
Older Australians are disproportionately targeted. Scams are designed to create fear, urgency and confusion — and they fool people across all ages and backgrounds. Getting help quickly is the sensible response, not something to feel embarrassed about.
See senior tech support →🛡️ Had a suspicious call? Do not log into banking until you have checked.
We can help you work out what happened and secure the device before anything else goes wrong.
What We Do During a Scam Safety Check
Every check is calm, clear and goes at your pace. We explain what we are doing and why at every step.
We look for AnyDesk, TeamViewer, QuickSupport, SupRemo and similar tools that give someone else access to your device. If we find one, we remove it and check what access was possible.
We check which important accounts (email, banking apps, Apple ID or Google Account) may be at risk and help you change passwords safely — one at a time, clearly explained.
Where possible, we turn on two-factor authentication for important accounts. This makes it much harder for someone else to log in even if they have your password.
We check for malware, suspicious software or browser extensions that should not be there, and remove anything found. We also check Windows Defender or your existing security software.
We check that account recovery options like backup phone numbers and backup email addresses are still yours — scammers sometimes change these to maintain access after a call.
We explain in plain English what to watch for next, how to identify a genuine company call versus a scam, and what the family should do if another suspicious call comes in.
What To Do Immediately After a Suspicious Call
Bank, IDCARE or Police — When To Contact Each
We handle the device and account side. For financial, identity or legal concerns, these are the official bodies to contact.
Money has moved, card details were shared, banking login or one-time codes were given to the caller, or your bank account looks different. Ask the bank to review recent transactions and place a temporary hold if needed. Use the number on your card or the bank's official app — not a number from the suspicious call.
Your identity documents (licence, Medicare, passport) were shared, your identity may have been used to open accounts, or you have received notifications about accounts or credit applications you did not make. IDCARE is Australia's national identity and cyber support service — free and confidential. Visit idcare.org or call 1800 595 160.
Money was stolen, someone is pressuring or threatening you, or the situation feels physically unsafe. For financial crime, report to your local police and to the ACCC via Scamwatch (scamwatch.gov.au). A report helps protect other Australians from the same scam.
⚠️ We are a tech support service — not a legal, financial or identity-theft service. We are happy to help you understand what to do next and who to contact, but for financial losses, identity theft or legal concerns, please contact your bank, IDCARE or police as appropriate. Getting help quickly makes a real difference.
Scam Safety Check Costs
| Service | Typical Cost | Session Length |
|---|---|---|
| Device and account scam check (remote access, passwords, security review) | $99 – $155 | 45 min – 1.5 hours |
| Full lockdown and setup (passwords, 2FA, malware removal, recovery review) | $155 – $225 | 1.5 – 2.5 hours |
| Follow-up visit or phone/tablet safety check | $79 – $129 | 1 hour |
No fix, no fee. We explain costs clearly before starting. Family members are welcome to be present during the visit.
Scam Safety Help FAQs
We help families across Epping, Wollert, Bundoora, South Morang and nearby suburbs after suspicious calls — calmly and practically.
"We were not sure if it was a scam or a real Telstra call. They came out quickly, checked everything and explained it clearly. We felt so much better afterwards."
Need a Scam Safety Check in Melbourne's North?
Call or WhatsApp to talk through what happened. We can usually help you understand the risk level and organise a same-day visit if needed.