Fake Tech Support Call Scam Australia
If someone says your computer, internet, bank account or NBN has a problem, pause before installing anything or sharing details.
The safest first move
Hang up and verify through official contact details. Do not use the number in a popup, suspicious message or caller ID.
Real support should not rush you into installing remote access, opening banking, sharing one-time codes or moving money.
- Do not install AnyDesk, TeamViewer, QuickSupport or screen sharing for an unexpected caller.
- Do not open online banking while someone is connected.
- Do not share passwords, MFA codes or myGov details.
- Ask family or local IT support before continuing.
Common fake support stories
Scammers may claim they are from Microsoft, Telstra, NBN, a bank, antivirus company or government support. They may show normal technical screens as if they prove you are hacked.
A scary popup can be just a web page. Closing the browser or restarting may be safer than calling the number shown.
- Your internet will be disconnected.
- Your bank account is under attack.
- Your computer has a virus.
- A refund must be processed.
- You need to move money to a safe account.
If you gave remote access
Disconnect the device from the internet, stop using online banking on it, call your bank if money or card details are involved, and save evidence.
Then use the remote access and hacked recovery helpers to plan cleanup and account security.
Common questions
Is Microsoft, Telstra or NBN calling me about my computer?
Unexpected support calls should be treated as suspicious. Hang up and contact the organisation through official details.
Is a virus popup always real?
No. Many fake popups are designed to scare you into calling a scam number or installing remote access.
What if they already controlled my computer?
Disconnect the internet, call your bank if money is involved, save evidence and use the recovery helper.