Do you work with self-managed NDIS participants?

Yes. We work with self-managed participants who pay directly and claim reimbursement, and plan-managed participants whose plan manager pays our invoices directly. We are not currently a registered NDIS provider, so we cannot invoice the NDIA directly for agency-managed plans.

Can you repair a device that was purchased using NDIS funding?

Yes. Device repairs are available regardless of how the device was purchased. We can provide itemised invoices for repair work suitable for NDIS plan reimbursement claims (self-managed or plan-managed).

Do you provide support at home or at a centre?

We provide in-home support across Melbourne's northern suburbs — this is usually the most comfortable option for NDIS participants. Remote support via screen sharing is also available for software and coaching sessions.

Can you help set up video calling for an NDIS participant?

Yes. Setting up FaceTime, Zoom, or WhatsApp Video is one of the most common requests. We create accounts, configure the app, adjust accessibility settings (text size, volume, captions), and do a live test call with a family member or support worker.

What suburbs do you cover for NDIS tech support?

We cover Epping, Wollert, Mernda, Doreen, Thomastown, Lalor, South Morang, Bundoora, and surrounding Melbourne northern suburbs. Contact us if you're outside this area — we may still be able to help.

♿ NDIS Technology Support Specialists

NDIS Tech Support Melbourne — Assistive Technology & Device Help for Participants

Your IT & Tech Mates provides patient, accessible technology support for NDIS participants across Melbourne's northern suburbs. From assistive technology setup and device repairs to digital literacy coaching — we deliver support in a way that works for each individual.

📞 Call 0452 323 571 💬 WhatsApp

Quick Answer

NDIS-registered tech support for participants across Melbourne's north. We provide assistive technology setup, device repairs, and digital skills support — all claimable through your NDIS plan. Call to confirm eligibility.

NDIS tech support Melbourne North — Your IT & Tech Mates

Quick Answer — NDIS Tech Support Melbourne

Is tech support covered by NDIS? Yes — assistive technology setup, digital skill development, and devices that support independence or communication goals can be funded under NDIS plans, typically under Capacity Building (CB Daily Activity) or Capital Supports (Assistive Technology). We work with self-managed and plan-managed participants.

What do we provide? Patient, jargon-free tech support — device setup, assistive technology configuration, digital literacy training, and device repairs — tailored to your NDIS goals and plan.

What We Offer

NDIS Tech Support Services in Melbourne

We work with NDIS participants across Melbourne's north to set up, repair, and configure technology that supports independence, communication, and daily living goals.

Device Setup & Configuration

New smartphone, tablet, or computer setup — accounts, accessibility settings, apps, and assistive features configured to match participant needs and support goals.

Assistive Technology

Configuration of screen readers, text-to-speech, switch access, eye-gaze software, hearing aid Bluetooth pairing, large-text displays, and other AT appropriate to the participant's disability.

Digital Literacy Coaching

Step-by-step coaching in using phones, tablets, email, video calling, and online banking — at the participant's pace, with clear explanations and no jargon.

Assess support needs →

Device Repairs

Screen replacements, battery replacements, charging port repairs, and software issues on NDIS participants' devices. Repairs quoted and performed in-home where possible.

NDIS Plan Guidance

We help participants and their support coordinators understand which supports may be fundable under their plan and assist with quoting documentation where required.

Remote Support Options

For participants who prefer support from home, we offer remote screen-sharing assistance for software setup, troubleshooting, and coaching sessions.

🤝 NDIS tech support — patient, jargon-free, in your home.

We work with self-managed and plan-managed participants across Melbourne's north.

📞 Call 0452 323 571 💬 WhatsApp Now

NDIS Funding

Is Tech Support Funded Under My NDIS Plan?

Technology supports can be funded in several ways depending on the participant's plan type and goals.

📋 Capacity Building — Daily Activity (CB)

Digital literacy coaching, communication app training, and assistive technology support that builds independence skills are often fundable under CB Daily Activity. Requires the support to relate to a plan goal.

⚙️ Capital Supports — Assistive Technology

Low-cost AT items (under $1,500) like tablet stands, keyboard adaptors, or screen magnification software can often be purchased under Capital Supports without a pre-approval. Higher-cost AT requires a quote and assessment.

🏠 Core Supports — Daily Activities

Device repair and setup that enables participation in daily life may be fundable under Core Supports for some participants. Discuss with your support coordinator or LAC.

We are not an NDIS registered provider and cannot guarantee funding approval. Always confirm with your support coordinator or NDIA before booking.

Service Areas

NDIS Tech Support Across Melbourne's North

Epping 3076

NDIS Tech Support Epping

Fastest response — our base

Mernda 3754

NDIS Tech Support Mernda

Growing northern suburb

Thomastown 3074

NDIS Tech Support Thomastown

Same-day available

South Morang 3752

NDIS Tech Support South Morang

In-home service

Bundoora 3083

NDIS Tech Support Bundoora

Near La Trobe University

Wollert 3750

NDIS Tech Support Wollert

New estate service

Common questions

NDIS Tech Support Melbourne FAQs

What NDIS funding categories cover tech support?

Tech support for NDIS participants can be funded under Core Supports (daily activities and community participation), Capacity Building (improved daily living, social participation), and Assistive Technology depending on the type of support and participant goals.

Do you work with NDIS support coordinators?

Yes. We can liaise directly with support coordinators and LACs to arrange and document services appropriately. We provide receipts and service records for claim purposes.

What assistive technology can you set up?

We configure screen readers (NVDA, VoiceOver, TalkBack), magnification software, voice control (Dragon, Windows Speech Recognition, Siri, Google Assistant), switch access devices, and communication apps (Proloquo2Go, Snap Core, etc.).

Do you provide in-home NDIS tech support?

Yes. We come to your home, SIL accommodation, or day program location. In-home support is available across all our service suburbs.

Can you help NDIS participants use Zoom or video calling?

Yes. Setting up video calling for family connection is one of our most requested NDIS services. We configure devices, accounts, and contacts to make ongoing use simple and independent.

How do I book NDIS tech support?

Contact us via phone or WhatsApp to discuss your support needs. We can coordinate directly with your support coordinator or you can self-manage the booking. Use our NDIS tech support assessment first to identify what support you need.

Is your service NDIS registered?

Contact us to discuss NDIS registration status and self-managed or plan-managed funding arrangements. Most participants can access our services under self-managed or plan-managed plans.

NDIS Tech Support Available — Book Now

Patient, accessible technology support for NDIS participants across Melbourne's north. Call or WhatsApp to discuss your needs.

📞 Call 0452 323 571 💬 WhatsApp Helpdesk

Your IT & Tech Mates · Melbourne's North · Mon–Sat 9am–7pm

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