Can you help someone who has never used a smartphone before?

Absolutely. We start from the very beginning — no assumptions, no jargon. We explain everything step by step and stay until you're comfortable and confident using the device.

How much does senior tech support cost in Melbourne?

Senior tech support starts from $79 per hour. Most sessions take 1–2 hours. We provide a clear quote before starting and never charge for time spent explaining things twice.

Can you help protect my parent from phone scams?

Yes. We configure call-blocking, set up scam email filters, review security settings, and walk through how to identify scam calls and messages. This is one of the most important services we provide for older Australians.

What if I have questions after the session?

Call or WhatsApp us any time. Brief follow-up questions after a session are part of the service — we don't want you to feel stuck the next day.

Can you help set up video calls with my family?

Yes. We set up FaceTime, Zoom, or WhatsApp Video on your phone or tablet, create any accounts needed, and do a live test call with a family member during the session to make sure it works.

Do you come to the home?

Yes — all our senior tech support sessions are home visits across Melbourne's northern suburbs. We come to you at a time that suits you, Mon–Sat 9am–7pm.

Can you help someone with low vision or hearing difficulties?

Yes. We adjust text size, display contrast, and accessibility settings for low vision users, and configure hearing aid Bluetooth pairing and captioning settings for those with hearing difficulties.

👴 Patient Senior Tech Support

Senior Tech Support Melbourne — Patient, Local Help With Technology

Your IT & Tech Mates provides friendly, jargon-free technology support for seniors across Melbourne's northern suburbs. Whether it's setting up a new phone, learning to video call family, or staying safe online — we take the time to help you feel confident with technology.

📞 Call 0452 323 571 💬 WhatsApp

Quick Answer

Friendly, patient tech support for seniors across Melbourne's northern suburbs. We explain everything clearly, fix the problem at your home, and follow up to make sure it's sorted. From $79, same-day subject to availability.

Senior tech support Melbourne North — Your IT & Tech Mates

Quick Answer — Senior Tech Support Melbourne

What is senior tech support? Patient, jargon-free tech help for older Australians — from setting up smartphones and video calls to staying safe from online scams. We explain everything clearly and never rush.

How much does it cost? Senior tech support starts from $79 per hour. Most sessions are 1–2 hours. We come to you across Melbourne's north.

How We Help

What Can We Help Seniors With?

Technology can feel overwhelming. We make it simple — one step at a time, at your pace, in your home.

Smartphone Setup & Training

New iPhone or Android phone? We set it up, transfer your contacts, explain the basics, and make sure you're comfortable before we leave. No jargon — just clear guidance.

Video Calling Setup

FaceTime, Zoom, WhatsApp Video — we set up the app, create accounts if needed, and do a live test call with a family member to make sure it works perfectly.

Online Safety & Scam Protection

We configure scam filters, check your devices for existing malware, set strong passwords, and explain how to spot phone and email scams. This is one of the most important things we do.

Take the scam risk check →

Internet & Email Help

Setting up email accounts, understanding how to send photos, managing subscriptions, and dealing with inbox clutter. We stay until you feel confident.

Laptop & Tablet Help

Slow computer, can't find files, screen too small — we adjust settings, clean up the system, and show you how to do common tasks confidently.

Streaming & Entertainment

Netflix, YouTube, ABC iview — we set up streaming apps on your TV or tablet, connect Chromecast or Apple TV, and show you how to find what you want to watch.

🤝 We take our time. We explain everything clearly.

Patient, friendly tech support at home — across Melbourne's northern suburbs.

📞 Call 0452 323 571 💬 WhatsApp Now

Scam Protection — Important

Protecting Seniors from Online Scams

Scams targeting older Australians cost billions every year. The best protection is knowing what to look for — and having devices properly secured.

⚠️ Common Scams Targeting Seniors

Fake "Microsoft" or "Telstra" tech support calls · ATO tax debt phone scams · MyGov phishing emails · "Your computer has a virus" pop-up scams · Bank impersonation SMS messages · Romance scams and fake investment schemes

✅ What We Set Up for You

Call blocking for scam numbers · Strong unique passwords for important accounts · Scam email filters · Windows Defender or reputable antivirus · Advice on what real banks and government agencies will never ask you via phone or email

Check your scam risk level →

Pricing

Senior Tech Support Costs

Service	Typical Cost	Session Length
General tech help & training (per hour)	$79 / hour	1–2 hours typical
Smartphone setup & transfer	$99 – $129	1–2 hours
Video calling & app setup	$79 – $99	1 hour
Security & scam protection setup	$99 – $129	1–2 hours
Computer cleanup & speedup	$99 – $149	1–2 hours

No fix, no fee. We work at your pace — no rushing, no jargon. Family members welcome to be present.

Free Tools

Useful Resources Before We Arrive

📋 Assess

Senior Tech Support Assessment

What level of support do you need?

⚠️ Safety

Scam Risk Checker

How exposed are you to online scams?

🔍 Diagnose

Free Tech Diagnostic

What does your device need?

Decision Guide

What Kind of Help Do You Need?

One-off visit:

New device setup, email configuration, printer connection, or resolving a specific problem — single visit, done right, with a friendly explanation of what we did.

Ongoing support:

Monthly check-in visits, help with new updates, and a trusted contact to call when something goes wrong. Many seniors find this invaluable peace of mind.

Scam protection:

We set up call-blocking software, review security settings, and discuss how to identify scams — the fastest-growing threat to seniors. Use our Scam Risk Checker.

Not sure what to do next? Call or WhatsApp for free advice — no obligation.

📞 Call Now 💬 WhatsApp

ℹ️ About our service: Your IT & Tech Mates is an independent tech support service, not a registered aged care provider. We work closely with Support Coordinators, case managers, and family carers to deliver technology assistance that fits within existing care arrangements — and are happy to coordinate with your support team directly.

Common questions

Senior Tech Support Melbourne FAQs

What does a senior tech support session involve?

We come to your home at a time that suits you, work through your specific tech questions, and make sure you feel confident using your device before we leave. Sessions are relaxed, jargon-free, and we go at your pace.

How much does senior tech support cost?

Sessions are charged by the hour with no-fix no-fee. We provide an honest estimate before arriving based on your described needs. Contact us for current hourly rates.

Can you help me set up video calls with my family?

Yes — setting up FaceTime, Zoom, or WhatsApp video calls is one of our most popular senior support requests. We get it working, practise with you, and leave written notes if helpful.

Do you help with scam protection for seniors?

Yes. We teach practical scam awareness — how to identify fake calls, phishing emails, and fake tech support — and configure devices to reduce exposure. Use our scam risk checker to assess your current vulnerability.

Can you come to my home or aged care facility?

Yes. We provide in-home visits across Melbourne's northern suburbs and can visit aged care facilities. We go to you — no need to travel.

What if I need ongoing help?

We're happy to provide repeat visits as needed. Many seniors book us monthly for check-ups and ongoing learning. There's no lock-in and you can book as often or infrequently as suits you.

Is senior tech support covered by any funding?

Senior tech support may be accessible through NDIS, Home Care Packages, or My Aged Care service funding depending on your individual plan and provider. Discuss this with your care coordinator.

Patient Senior Tech Support — Book Now

Friendly, no-rush technology help for seniors across Melbourne's north. Call or WhatsApp — we come to you.

📞 Call 0452 323 571 💬 WhatsApp Helpdesk

Your IT & Tech Mates · Melbourne's North · Mon–Sat 9am–7pm

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