I need help with one problem
Book a patient 60-minute home visit for a phone, tablet, computer, email, printer or Wi-Fi issue. $169.
Senior Tech Help VisitSenior tech support in Melbourne's north
Senior Tech Support in Epping, Wollert, Lalor and Melbourne’s North
Patient local help for seniors, families and retirement villages — from one-off home visits to ongoing support, scam-safety reviews and device pickup.
Written by Paul WuFounder and Practical Technology Author
Technical review: Your IT & Tech Mates Technical Review TeamRole-based review for senior technology support
Last reviewed
Local senior tech help near you
Important service boundary
Your IT & Tech Mates provides technology support only. We are not an aged care provider, not a home-care provider, not a personal-care service and not a registered NDIS provider. We do not provide nursing, medication, mobility, personal care, therapy, emergency welfare checks or care-plan management. Our work is limited to devices, internet, repairs, scam-safety guidance and practical digital support. A family member, carer, support worker or authorised representative should be involved where consent, capacity, safety or care arrangements require it.
Choose the help you need
Start with the situation, not a long service list
Select the closest match. We will confirm the scope before booking.
I want to learn and practise
Choose up to three practical goals in a 90-minute one-to-one confidence session. $249.
Senior Tech Confidence SessionI am worried about a scam
Get a calm technology-focused review after a suspicious call, message, email or remote-access incident. $229.
Senior Scam Safety ReviewI need regular support
Compare ongoing plans for scheduled help, priority guidance and annual reviews. From $29/month or $299/year.
Senior Tech Confidence PlanThe device needs repair
Arrange documented local pickup from $59, diagnosis from $79, approved repair and return.
Device Pickup, Repair and ReturnI manage a retirement village
Explore resident help days, workshops and three-month pilot programs.
Retirement Village Tech HelpWhy seniors and families choose Your IT & Tech Mates
Patient, plain-English help
We slow down, demonstrate one step at a time and encourage the senior to practise rather than taking over the device.
Local repairs and support
Support can continue from setup and learning to diagnosis, pickup-and-return repair and replacement advice.
Safer service boundaries
We do not ask for banking passwords, PINs or one-time security codes. Extra work is explained and approved first.
Family involvement with consent
A nominated family member can help arrange visits and receive a plain-English summary where the senior agrees.
Senior tech support near you
Local pages explain the services available in each suburb and link directly to the most suitable plan.
Common questions from seniors and families
Can a family member arrange help for a parent?
Yes. We confirm the appointment and consent with the senior, and can provide a family follow-up summary when authorised.
Do you provide home visits and remote support?
Yes. The best format depends on the problem, the senior’s comfort and the selected service or plan.
Can you repair phones, tablets and computers?
Yes. We can diagnose common device problems and provide repair, pickup-and-return or replacement advice. Parts and repair work are quoted separately.
Do you help retirement villages?
Yes. Programs include resident appointment days, digital-confidence workshops and recurring partnerships with privacy-respecting reporting.
Which suburbs do you cover?
Core areas include Epping, Wollert, Lalor, Mill Park, South Morang, Mernda, Thomastown and Bundoora, with nearby suburbs confirmed on request.
Not sure which option fits?
Describe the senior, device, suburb and main concern. We will recommend the simplest suitable starting point.
Helpful next steps
Guides, checks and connected services
Use these pages to prepare for a visit, check a safety concern or move from learning support into repair and setup help.
Check the level of support needed
Use the existing senior support assessment to organise devices, goals, accessibility needs and family involvement before booking.
Senior tech support assessmentWorried about a scam?
Check the immediate risk, then move to the dedicated senior scam-safety review when a technician needs to inspect the device or accounts.
Scam Risk CheckerPrepare a new device
Compare device setup help for email, updates, backups, printers and safer everyday use.
Device setup MelbourneRepair or recover a device
Use the repair and data-recovery pages when the device is damaged, slow, not starting or holding important files.
Computer repairs MelbourneRead a senior-friendly guide
See practical preparation tips for seniors, families and carers before choosing a visit or ongoing plan.
Senior-friendly tech help guideSee a real family setup example
Read how a new laptop was prepared for a family with clear handover notes and everyday support.
Family device setup case study