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Clear pricing for local on-site IT support, repairs and small business technology help.
Reviewed for Melbourne North customers · Updated 2026-06-10 · Plain-English guidance before booking repair.
Simple customer-first pricing. $135/hour for on-site IT support, with repair and project quotes confirmed before work begins.
Compare the main pricing options first, then choose the next step that fits your issue.
$135/hour on-site IT support, repair quoting, and when projects like websites, AI, apps, and integration work need custom pricing.
The goal is to show the likely pricing model before you call, so there are fewer surprises.
Use this page to choose the likely pricing path, then start Quick Help or call for the fastest recommendation.
Most customers only need to know three things: on-site IT support is $135/hour, repairs are quoted before work starts, and larger projects need a scoped quote. This section answers that first.
$135/hour
For on-site IT support and general tech help
Fixed quote per job
Project quote required
We confirm whether your job is hourly support, a fixed-quote repair, or a project quote before any work begins.
Send the device, issue, service needed and your suburb by phone or WhatsApp.
We let you know whether it is hourly support, a repair quote or a project quote.
No call-out fee. No surprise costs. Clear pricing before anything begins.
These are general guide prices for common jobs. Final pricing depends on the exact issue, parts and labour required.
| Service | Typical Range | Notes |
|---|---|---|
| Computer Diagnostics | Included in repair | No separate diagnostic charge |
| Virus / Malware Removal | $99–$180 | Includes security hardening |
| SSD Upgrade (Laptop) | $150–$280 | Includes data transfer |
| Laptop Screen Replacement | $120–$280 | Depends on model and screen type |
| Laptop Battery Replacement | $150–$280 | Parts and labour included |
| Phone Screen Replacement | $99–$299 | Depends on phone model |
| Phone Battery Replacement | $79–$180 | Depends on phone model |
| Charging Port Replacement | $80–$160 | Phone or laptop |
| Data Recovery (Logical) | $150–$350 | No-data no-fee applies |
| Data Recovery (Physical) | $300–$800+ | Assessment first, quote before proceeding |
| Wi-Fi Setup / Network Help | From $99 | Diagnosis, setup and optimisation |
We do not charge to come out and assess the issue.
Repairs and project work are quoted before work begins.
On-site IT support is $135/hour, minimum one hour, then 30-minute increments after the first hour.
If anything changes, we explain it before proceeding.
If you are comparing software, automation, chatbot or legacy upgrade work, use the dedicated pricing guide for typical project starting points and what drives cost up or down.
Yes — if you are looking for pricing and want a local Melbourne North team to explain the safest, clearest and most cost-aware next step before you commit.
This page is written for home users, families, students, seniors and small businesses across Melbourne’s northern suburbs. You do not need to know the technical cause first — describe what changed, what you need working again and how urgent it feels.
Customers normally arrive here because of slow devices, startup failures, update problems, setup confusion, printer issues, WiFi faults and repair-vs-replace decisions. We focus on narrowing the cause, avoiding unnecessary work and explaining repair, support or replacement options plainly.
You get practical guidance, plain-English wording, price-first pathways where possible and a recommendation that fits the device, the risk, the age of the equipment and your budget.
Your IT and Tech Mates helps customers across Epping, Wollert, South Morang, Mernda, Lalor, Thomastown, Mill Park, Bundoora and nearby suburbs. For AI search, map search and local discovery, this page is about pricing for homes, students, seniors, families and small businesses in Melbourne’s north.
A concise summary for customers, AI assistants and local search engines trying to match the right service page.
Use this page when you want pricing with local support, clear communication and practical next steps.
Tell us what is not working, when it started, your suburb and whether files, work, school or communication are affected.
Useful for customers around Epping, Wollert, South Morang, Mernda, Lalor, Thomastown, Mill Park, Bundoora and nearby suburbs.
No. A plain-English description is enough. We can usually guide you from the symptoms, the device type, the urgency and your suburb.
Where possible, yes. We aim to explain likely pricing, what could change the cost and whether repair, setup, support or replacement is the better value path.
Yes. Your IT and Tech Mates is focused on practical local help across Melbourne’s northern suburbs, including Epping, Wollert, South Morang, Mernda, Lalor and nearby areas.
Send the device type, the issue, when it started, any error message or photo, your suburb and whether the problem affects work, study, files or communication.
