Pricing made simple — clear rates before you get in touch
We keep pricing as plain as possible so you can work out the sensible next step before you get in touch. Use this page to compare common repair ranges, support rates and project pricing without the usual runaround.
If you are not sure which category fits, start with the closest match and then tell us what is happening. We will point you to the right service and let you know what is likely before work begins.
No call-out feeMinimum 1 hour30-minute increments after first hour
Quick answer
What should you expect?
IT Support: $155/hour standard rate
Melbourne North local customers: $135/hour
Repairs: fixed quote before work starts
Websites, AI, mobile apps, integration: quoted per project
IT Consulting: hourly or project quote
Supporting local homes and businesses across Melbourne's North. Use this page to understand which pricing model applies before you call or message.
Use this section to compare the main options first, then scroll for the detail, FAQs and related pages underneath.
What this page covers
Hourly support, local rates, repair quoting, and when projects like websites, AI, apps, and integration work need custom pricing.
Why customers trust it
The goal is to show how we price work before you call, so you can understand what model applies and what to expect.
Best next action
Use this page to narrow the likely pricing path, then call or WhatsApp if you want the quickest recommendation.
Simple Pricing Overview
Clear pricing for support, repairs and project work
Most customers only need to know three things: the hourly rate, whether a fixed quote applies, and when project pricing is required. This section answers that first.
Hourly Support
IT Support
$155/hour
$135/hour for local Melbourne North customers
No call-out fee
Minimum one hour
After the first hour, billed in 30-minute increments
Best for troubleshooting, Wi-Fi, printers, software setup, email, device setup and general support
Repairs
Computer & Device Repairs
Fixed quote per job
Computer repairs are quoted before work starts
Phone repairs are quoted before work starts
Price depends on the issue, parts and labour required
No work begins without your approval
Projects & Consulting
Business & Digital Services
Project quote required
Website services
AI integration & automation
Mobile app development
Existing system upgrades & integration
IT consulting available hourly or by project quote
How Pricing Works
Simple, clear and upfront
We confirm whether your job is hourly support, a fixed-quote repair, or a project quote before any work begins.
1
Tell us what you need
Send the device, issue, service needed and your suburb by phone or WhatsApp.
2
We confirm the pricing type
We let you know whether it is hourly support, a repair quote or a project quote.
3
You approve before work starts
No call-out fee. No surprise costs. Clear pricing before anything begins.
Which pricing applies?
Choose the category that matches the help you need
Hourly support
Choose IT Support if you need
Troubleshooting and general tech help
Wi-Fi, printers or device setup
Email, login or software issues
Home or small business support
Repairs
Choose repair pricing if you need
Screen, battery or charging port replacement
Slow laptop or desktop repair
Virus or malware removal
Hardware fault diagnosis and repair
Projects
Choose project pricing if you need
Website design or major upgrades
AI integration and automation
Mobile app development
System upgrades, integration or consulting
Typical Repair Price Ranges
Guide prices for common repair jobs
These are general guide prices for common jobs. Final pricing depends on the exact issue, parts and labour required.
Service
Typical Range
Notes
Computer Diagnostics
Included in repair
No separate diagnostic charge
Virus / Malware Removal
$99–$180
Includes security hardening
SSD Upgrade (Laptop)
$150–$280
Includes data transfer
Laptop Screen Replacement
$120–$280
Depends on model and screen type
Laptop Battery Replacement
$150–$280
Parts and labour included
Phone Screen Replacement
$99–$299
Depends on phone model
Phone Battery Replacement
$79–$180
Depends on phone model
Charging Port Replacement
$80–$160
Phone or laptop
Data Recovery (Logical)
$150–$350
No-data no-fee applies
Data Recovery (Physical)
$300–$800+
Assessment first, quote before proceeding
Wi-Fi Setup / Network Help
From $99
Diagnosis, setup and optimisation
Our Pricing Commitment
What you can expect every time
No call-out fee
We do not charge to come out and assess the issue.
Upfront quotes
Repairs and project work are quoted before work begins.
Clear hourly billing
Minimum one hour, then 30-minute increments after the first hour.
No surprise costs
If anything changes, we explain it before proceeding.
Not sure what applies to your job? Call or WhatsApp for free guidance before you get in touch.
IT Support is billed at $155 per hour standard rate or $135 per hour for local Melbourne North customers. There is a minimum one hour, and after the first hour, time is billed in 30-minute increments.
Repairs, websites, AI integration, mobile app development, system upgrades, integration work and project jobs are quoted before work begins.
Website services, AI integration and automation, mobile app development, existing system upgrades and integration, and larger consulting work are quoted per project.
Message us with the issue and we will let you know whether it is hourly support, a repair quote or a project quote before any work starts.
Related Help
Useful pages after pricing
Once you know which pricing type applies, use the pages below for more detail on specific services and next steps.
Use this when the number only matters in relation to the age and value of the laptop.
New pricing resource
Software, AI and chatbot pricing guide for small business
If you are comparing software, automation, chatbot or legacy upgrade work, use the dedicated pricing guide for typical project starting points and what drives cost up or down.