A caller asked to access the computer
We check for common remote-access software, suspicious programs and obvious device changes.
Senior support plan
Senior Scam Safety Review in Epping and Melbourne’s North
$229
A calm 90-minute review after a suspicious call, message, email, pop-up or remote-access incident — focused on immediate safety and clear next actions. Senior Scam Safety Review — $229.
Available across
Suspected scam or account concern
When to book a Scam Safety Review
This service is for seniors and families who are unsure what happened and need a practical technology-focused review. It is not a banking, legal or identity-recovery service.
A message or email looked convincing
We review the message safely and help identify the official channel to verify it.
The senior shared information or clicked a link
We create a prioritised action list for accounts, devices and evidence, without blaming or alarming the senior.
What the review can cover
The review focuses on containing technology risk and helping the senior understand the safest next step.
Incident timeline
We calmly document what the senior remembers, which device was involved and what information may have been shared.
Device and remote-access checks
We look for obvious remote-control tools, suspicious downloads, browser changes and security warnings.
Account action checklist
We identify which passwords or services may need attention and direct the customer to official support channels.
Family follow-up summary
With consent, we provide a plain-English summary of what was checked and what still needs to be done.
What to do now
1. Stop contact with the suspected scammerDo not call back, send more money or continue remote access.
2. Use an official number for urgent financial concernsContact the bank or service using the number on its official website, app or card.
3. Preserve useful evidenceKeep messages, email headers, phone numbers, receipts and screenshots where safe.
4. Book the technology reviewWe assess the device and prepare a clear next-action list.
What we will and will not do
No pressure and no surprise work
We distinguish technology checks from banking, legal and identity-recovery work, and clearly explain when an official authority must take over.
Privacy-respecting support
We avoid collecting unnecessary personal information and never request card PINs, banking passwords or security codes.
Family involvement by consent
Where the senior agrees, a trusted relative can help complete the action checklist and coordinate official follow-up.
Important: If money has been transferred, banking details exposed, identity documents shared or immediate danger exists, contact the relevant bank, police or official government support service promptly. We can assist with the technology steps but cannot guarantee recovery.
Local senior scam-safety support
Available across Epping, Wollert, Lalor, Mill Park, South Morang, Mernda, Thomastown and Bundoora, subject to appointment availability.
Senior Scam Safety Review FAQs
Can you tell me for certain whether it was a scam?
We can assess common warning signs and technology evidence, but some cases require confirmation from the bank, service provider, police or another authority.
Can you recover money sent to a scammer?
No. Contact the bank immediately through an official channel. We focus on device, account and evidence steps.
Should I turn off the computer?
If someone still has remote access, disconnect it from the internet and stop using it for sensitive activity until it is reviewed.
Will you report the scam for us?
We can help identify the appropriate official reporting channel, but the customer or authorised representative normally submits the report.
Can family be included?
Yes, with the senior’s consent. Family involvement can help complete account and follow-up actions.
Get calm help after a suspicious incident
Tell us what happened, which device was involved and whether money or account access may be at risk. The Senior Scam Safety Review is $229. Additional repair, recovery or extended support is quoted separately.
One connected service system
Need help or referring someone?
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I need help
Tell us who needs help, the device involved, the suburb and the main concern. The request enters the same system used for review, estimates, quotes and follow-up.
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Related help
Choose the next page that matches the situation
These existing pages connect this service to the most useful learning, safety, setup or repair pathway.
Free safety tool
Scam Risk Checker
Use the existing checker for a first risk screen before sharing details or allowing remote access.
Connected service
Scam safety help Melbourne
Use the broader scam-recovery service when accounts, payments or identity information may be affected.
Related senior service
Senior Tech Confidence Plan
Add ongoing support when scam confidence and safer routines need reinforcement.