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Scam Help · Business scam
Business scam

Invoice Bank Details Changed? Stop and Check First

Pause before paying a new BSB or account number.

Scam Help helps Australians choose the right next step before they click, before they pay, after they click, or when they need to report.

Stop. Check. Ask Your IT & Tech Mates.

Business invoice redirectionBest for: changed BSB, new account number or urgent supplier payment.Verify by a known phone number before paying.
Check a scam messageAlready clicked? Get help
Invoice bank details changed scam warning for small business payments and supplier verification
Quick answer

If an invoice email says bank details changed, call the supplier using a number you already trust before paying.

30 second decision

Should I click, reply or pay?

No

Do not click links, reply with private details, pay money or install software from this message.

Check

Verify by a known phone number before paying.

Help

If someone already clicked, paid, entered details or installed remote access, start Quick Help.

Check this message now

Example message

“Please note our bank details have changed. Pay this invoice to the new BSB and account below.”

This is a general example only. Do not paste passwords, codes, banking details, card numbers, Medicare details, licence numbers or confidential business records into any public tool.

Warning signs

  • New bank details inside an email thread
  • Urgent pressure to pay today
  • Email domain or signature looks slightly different
  • Supplier says not to call because they are busy

What to do now

  • Call a known supplier number before paying
  • Get a second person to approve changed payment details
  • Do not rely only on email replies
  • Use the checker for suspicious wording
Australia reporting step

Report or verify through Australian official channels

If the message looks like a scam, keep the message as evidence and report it through Australian Government scam and cyber reporting services. These links open official external sites.

Report a scam to Scamwatch Report cybercrime at cyber.gov.au Read Australian scam guidance

If money, cards, banking, myGov, Medicare, ID documents or business account access were involved, contact your bank or the relevant official service directly first.

Free tool

Check the message before you act

Paste the suspicious wording into the free Scam SMS & Email Checker. It gives general guidance only and cannot guarantee accuracy.

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Why this helps

Built for real users, not security experts.

This short guide is written for family members, seniors, students, workmates and small business owners who need a plain-English answer quickly. It links to the free checker for a risk score and to Quick Help for serious cases.

Plain-English warning signsSafe next stepShare without private detailsLocal help path

Related Scam Help

Back to Scam Help hub →PayID Buyer Scam →Fake Virus Popup Asking for AnyDesk or TeamViewer →How to Check a Suspicious SMS Before You Click →
Is this guide a guarantee?

No. It is general guidance only. Always verify through official channels. In Australia, report scams to Scamwatch and report cybercrime through cyber.gov.au if you clicked, paid, entered details or installed remote access software.

Already clicked, paid, gave a code or installed remote access?

Get recovery steps to see your first 5 actions and build a simple report for your bank, ReportCyber, IDCARE, ATO, family, employer or Your IT & Tech Mates.

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Related scam safety help

Check the right thing before you click, pay or reply.

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