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Fake tech support call safety

Fake Tech Support Call Checker

Use this before you follow instructions from someone claiming your computer, internet, phone, bank or account has a problem.

Built for Australians who need a calm first check before paying, clicking, installing software, sharing codes or sending personal details.

Privacy reminder: Do not enter passwords, one-time codes, card numbers, Medicare details, licence details or private documents. Tick the warning signs only.
Start checkBack to Scam HelpAlready acted?
Your IT & Tech Mates Fake Tech Support Call Checker Australia hero image showing a worried home user with a fake virus pop-up and a local tech helper warning not to install apps, share codes or give remote access.
Your IT & Tech Mates Fake Tech Support Call Checker Australia hero image showing a worried home user with a fake virus pop-up and a local tech helper warning not to install apps, share codes or give remote access.
Answers stay on this page
Triage first

What happened? Choose the safest starting point.

Use this as a first-check triage system. Start with the situation, then move to the safest next step before paying for help.

Before I actI have not clicked, paid, logged in or installed anything yet.Start this checker Money or card details sharedPayment, PayID, gift card, crypto, bank transfer or card details were involved.Bank-first steps Clicked or shared detailsA password, one-time code, personal information or account login may have been shared.Recovery helper Call, pop-up or remote accessSomeone asked to install an app, share a screen, provide codes or give remote access.Remote access check Helping someone elseI am supporting a parent, friend, senior or colleague and want a calm no-shame path.No-shame guide
Safety rule: If money is missing, contact your bank first. If anyone is unsafe or threatened, call 000. Do not share passwords, one-time codes, card numbers or ID details in these tools.
User-tested safety flow

Designed for the moment people feel rushed or unsure.

This tool now gives a clearer path for three real situations: checking before acting, helping someone else, or recovering after money/details were shared.

Before acting

Do not install remote access software, open online banking, buy gift cards or share codes because a caller tells you to.

Safest first step

Hang up, close the popup, and contact the organisation through official details. Real support does not need your one-time code or banking while connected.

If something already happened

If remote access was installed or banking was opened while connected, disconnect the internet and call your bank from another device.

Free scam safety helper

Tick what applies.

The result gives a simple risk level, what to avoid, and the safest next action.

Before I actUse this page first, then verify through official details.
Already actedSelect Yes below so the result switches into urgent triage steps.
Helping someoneUse the no-shame share block and keep private details out of messages.

Has money, a password, a code, identity details, or remote access already been shared?

Share this safety check

Help someone check before they click, pay or share details.

Scams spread fast. Sharing this free checker with a parent, friend or work colleague may help them pause before they lose money or share personal information.

Why fake tech support scams feel believable

Scammers use trusted names like Microsoft, Telstra, NBN, banks and antivirus brands. They may show scary screens to make a normal computer look hacked.

Real support should not pressure you to install remote access, share one-time codes, open banking, buy gift cards or keep the call secret.

What to do if it feels urgent
  • Hang up or end the chat. Do not argue with the caller.
  • Do not install remote access software or open banking while connected.
  • If remote access was already installed, disconnect the internet and stop using banking on that device.
  • If money or card details were shared, call your bank first.
  • Save phone numbers, screenshots, remote access app names and payment records before cleaning up.
Related scam safety help

Use the right checker for what happened.

Remote Access Scam CheckerUse this if someone asked to control your computer or phone.Hacked Recovery HelperStart here if remote access, passwords or codes were shared.What to Do If You Gave a Scammer Remote AccessFollow the recovery steps after remote access.Scam Evidence ChecklistSave evidence before deleting apps or messages.Fake Tech Support Call Scam AustraliaRead the plain-English warning guide.