If anyone is in immediate danger, being threatened, or unsafe, call 000 now. If money is missing, call your bank first, then report the scam to police or ReportCyber. For identity risk, consider IDCARE. For cyber advice, call 1300 CYBER1.
Free first check before you pay for help.Some tech callouts can cost around $199 or more for simple scam checks. Your IT & Tech Mates built these free tools to help you slow down, check safely, and only book hands-on help when you really need it.Use free checker
Fake tech support call safety
Fake Tech Support Call Checker
Use this before you follow instructions from someone claiming your computer, internet, phone, bank or account has a problem.
Built for Australians who need a calm first check before paying, clicking, installing software, sharing codes or sending personal details.
Privacy reminder: Do not enter passwords, one-time codes, card numbers, Medicare details, licence details or private documents. Tick the warning signs only.
Your IT & Tech Mates Fake Tech Support Call Checker Australia hero image showing a worried home user with a fake virus pop-up and a local tech helper warning not to install apps, share codes or give remote access.Answers stay on this page
Triage first
What happened? Choose the safest starting point.
Use this as a first-check triage system. Start with the situation, then move to the safest next step before paying for help.
Safety rule: If money is missing, contact your bank first. If anyone is unsafe or threatened, call 000. Do not share passwords, one-time codes, card numbers or ID details in these tools.
User-tested safety flow
Designed for the moment people feel rushed or unsure.
This tool now gives a clearer path for three real situations: checking before acting, helping someone else, or recovering after money/details were shared.
Before acting
Do not install remote access software, open online banking, buy gift cards or share codes because a caller tells you to.
Safest first step
Hang up, close the popup, and contact the organisation through official details. Real support does not need your one-time code or banking while connected.
If something already happened
If remote access was installed or banking was opened while connected, disconnect the internet and call your bank from another device.
Free scam safety helper
Tick what applies.
The result gives a simple risk level, what to avoid, and the safest next action.
Before I actUse this page first, then verify through official details.
Already actedSelect Yes below so the result switches into urgent triage steps.
Helping someoneUse the no-shame share block and keep private details out of messages.
Share this safety check
Help someone check before they click, pay or share details.
Scams spread fast. Sharing this free checker with a parent, friend or work colleague may help them pause before they lose money or share personal information.
Send to parents and seniors before they give remote access.
If someone calls saying your computer, internet, bank account or NBN has a problem, do not install anything or share codes. Check first with this free Australian fake tech support call checker: https://youritmates.com/services/tools/data-and-security/fake-tech-support-call-checker.html
I’m helping someone else
Use a gentle, no-blame approach. The goal is to slow things down and keep them safe.
Do not blame or shame them.
Ask them not to reply, pay, click or install anything yet.
Check the message, caller, payment or website together.
Save screenshots, numbers, links and receipts.
Get help if money, passwords, identity details or remote access were involved.
Your IT & Tech Mates
Fake Tech Support Call Checker
Stop. Check. Stay Safe. A quick first-check guide for Australians.
Warning signs
Caller claims to be Microsoft, Telstra, NBN, bank or antivirus support
Pop-up says your computer is infected
They ask you to install AnyDesk, TeamViewer or QuickSupport
They ask for codes, banking or gift cards
They ask you to keep the call secret
Next safe steps
Hang up and verify using official contact details
Do not install apps or share codes
Disconnect internet if remote access was given
Contact your bank if banking was opened
Get local help to check the device and accounts
Free checker: https://youritmates.com/services/tools/data-and-security/fake-tech-support-call-checker.html Need local help? Call 0452 323 571.
Why fake tech support scams feel believable
Scammers use trusted names like Microsoft, Telstra, NBN, banks and antivirus brands. They may show scary screens to make a normal computer look hacked.
Real support should not pressure you to install remote access, share one-time codes, open banking, buy gift cards or keep the call secret.
What to do if it feels urgent
Hang up or end the chat. Do not argue with the caller.
Do not install remote access software or open banking while connected.
If remote access was already installed, disconnect the internet and stop using banking on that device.
If money or card details were shared, call your bank first.
Save phone numbers, screenshots, remote access app names and payment records before cleaning up.
