Your IT & Tech Mates
Terms and policies
Customer-facing terms, policies, privacy notices, provider pickup rules and referral rules.
Last updated: 15 May 2026
Website terms
General website usage, content, Quick Help entry points and referral-page website rules.
Service terms
Operational service terms for IT support, repairs, consulting, onsite/remote help and related work.
Terms and conditions
Broader website and customer terms and conditions.
Privacy policy
How personal information is collected, used, disclosed, stored and protected.
Cookie policy
How cookies, analytics, referral attribution and browser storage may be used.
Quick Help terms
Rules for Quick Help intake, technician confirmation and sensitive-information warnings.
Payment and warranty terms
Payment status, invoice timing, warranty display and related rules.
Referral terms
Formal referral program terms, no-employment status, rewards and withdrawal rules.
Referral policy
Operational referral rules, anti-gaming, review and privacy requirements.
Provider device pickup terms
Pickup, return, custody, multi-device batch tracking, quote approval and provider dashboard rules for aged care, schools and organisations.
Provider partner referral policy
Permission-based provider referrals, organisation service credits, disclosure, no-pressure rules and privacy-safe referral requirements.
Disclaimer policy
Limits for website, Quick Help, AI and general information.
Safeguarding policy
Support boundaries for vulnerable persons, families, carers and safety concerns.
Job board terms
Neighbour Help, Campus Help, School/Tutoring Help, custom requests, provider interest, referral capture, moderation, quote and invoice links.
Live resume and showcase profile policy
Rules for public student, tutor, provider and technician profile cards, reviews, skills, badges and shareable links.
Media upload and profile image policy
Rules for profile photos, avatars, logos, cover images, job evidence images, file limits, storage and moderation.
Referral status and 14-day hold reminder
Referral participants are not employees, contractors, subcontractors, agents, partners, franchisees, joint-venture partners, technicians or authorised representatives of Your IT & Tech Mates. Referral rewards are manual thank-you rewards for eligible completed jobs only. Referral rewards are held for at least 14 days after customer payment is confirmed before withdrawal can be requested, and they remain subject to fraud, refund, duplicate claim, chargeback, dispute and review checks.
A00179/A00180 job boards, referral tracking and live resume/profile update
These terms and policies now include coverage for public job boards, custom requests, provider/tutor interest without bidding, referral commission tracking, quote/invoice/payment-ready workflows, live resume/provider showcase profiles, profile images/logos, media storage, spam controls, campus/school tutoring safeguards, guardian checks and moderation.
Key pages to review: Job Board Terms, Live Resume and Provider Showcase Profile Policy, Media Upload and Profile Image Policy, Privacy Policy, Referral Terms, Service Terms, Payment and Warranty Terms, Campus Help Academic Integrity Policy and Neighbourhood Help Terms.
A00163 support desk, ticket, quote and attachment update
These terms and policies now include extra coverage for email-to-ticket support, customer reply threading, support desk records, attachment storage, ticket deletion, draft quote conversion, provider/staff assignment, safety reports, reviews, incidents and technology-help-only boundaries for seniors, accessibility, NDIS and aged care client IT requests.
Key pages to review: Terms and Conditions, Privacy Policy, Service Terms, Disclaimer Policy, Vulnerable Persons Safeguarding Policy, Provider Partner Terms, Provider Device Pickup Terms and Managed Provider Repair Terms.