Terms and policies
Clear customer-facing terms for using Your IT & Tech Mates, requesting help, communicating securely, approving work and paying for services.
Who these documents apply to
Your IT & Tech Mates is operated by Chatsifieds.com Pty Ltd (ABN 51 620 592 403). These pages apply to services provided through youritmates.com. If you follow a referral link to TheFixers.APP, that separate website has its own terms.
Start with the document that matches what you are doing
Terms and conditionsOverall rules for the website, enquiries, quotes and services.
Service termsWhat applies once a service, scope or booking is confirmed.
QuoteMe and Private Help termsRequests by website, email or SMS, secure access, photos and quote boundaries.
Customer Room termsSecure messages, photos, quote actions and ongoing request access.
My Help and Resolution CentreRequest history, complaints, warranty concerns and resolution steps.
Payments, warranties and consumer rightsInvoices, used/refurbished device sales, refunds, voluntary warranties and Australian Consumer Law rights.
Booking and cancellation policyConfirmed appointments, changes, cancellations and access.
Privacy policyPersonal information, service messages, AI assistance and data security.
Electronic consentWhat secure links, codes, signatures and approval buttons mean.
AI use and safety policyHow optional AI assistance is used and where human review is required.
Repair, software and data risk noticeBackups, data loss, credentials, remote access and device risks.
Request matching and service alertsHow messages are matched to a request and how notifications work.
Fraud and scam safetyHow to recognise suspicious messages and verify payment or support requests.
Safeguarding and accessible supportConsent, senior/family-supported requests, accessibility, support people and NDIS-related safeguards.
Cookie policyBrowser storage, essential sessions and optional website measurement.
Information disclaimerLimits of free guides, estimates, tools and general information.
Website termsAcceptable website use, external links and online availability.
Contact us
If you have a question, complaint, privacy concern or need an accessible copy of these terms, contact Your IT & Tech Mates.
Email
[email protected]
[email protected]
Phone
0452 323 571
0452 323 571
Operator
Chatsifieds.com Pty Ltd
ABN 51 620 592 403
Chatsifieds.com Pty Ltd
ABN 51 620 592 403
Business address
15 Evenglow Drive
Wollert VIC 3750
15 Evenglow Drive
Wollert VIC 3750