Website terms
These terms explain the general use of the Your IT & Tech Mates website, guides, Quick Help entry points, referral pages and service information.
Open pageYour IT & Tech Mates
Terms and policies hub
This hub links to the current public terms, policies, notices and program rules for customers, providers, students, ambassadors, referrers and partner services.
Last updated: 13 June 2026. Includes 43 linked terms and policy pages.
Before you join or participate
Our referral, partner, ambassador, student, provider and community pathways are designed to help eligible participants explore suitable referral, support, service, campus, community, administration, marketing, project, technology and related opportunities.
Participation does not guarantee jobs, income, referrals, leads, bookings, reviews, skill tags, ongoing work, future paid work, commissions, margins, bonuses or any particular outcome.
Participants are not employees of thefixers.app or Your IT & Tech Mates unless a separate written employment agreement is made. Participation does not automatically create an employment, contractor, agency, partnership, joint venture or franchise relationship.
Participants must only accept suitable tasks or referrals, follow all safety, conduct, privacy, guidance and platform rules, comply with any campus, community, provider, customer or partner requirements, and meet any age, tax, legal, insurance, consent, qualification, licensing or parent/guardian requirements that apply.
Australian visa, work rights and eligibility obligations: Participants are responsible for ensuring they have the right to participate, volunteer, refer, provide services, receive payments or undertake any work-related activity in Australia. This includes complying with any visa conditions, work rights, tax, superannuation, ABN, reporting, study, placement, internship, volunteer, contractor or employment obligations that apply to them.
thefixers.app and Your IT & Tech Mates may request reasonable information or evidence to confirm eligibility. Participation may be refused, paused or ended if required information is not provided or if participation may breach legal, visa, work rights or platform requirements.
Student pathway eligibility and review
For student pathways, students should be Australian university or TAFE students whose course, skills or study area match the type of help they want to offer. Student registration is subject to review before activation.
Technical students may be suitable for technology-related tasks. Business, management, marketing, accounting and administration students may be suitable for support, coordination, content, customer follow-up, local outreach, ambassador or business-help tasks.
Student insurance and suitability
Students must only offer or accept tasks that are suitable for their course, skills, experience, age, location, availability, visa conditions and work rights.
Students may be required to show that they are covered by suitable insurance before they can accept certain tasks. This may include public liability insurance for in-person, customer-facing, pickup, delivery, home, business, campus or community tasks, and professional indemnity insurance for advice, consulting, planning, tutoring, training, business support or technical recommendation tasks.
Insurance may be held by the student, their business, an approved provider, an education provider, a placement program, or another approved arrangement, where we accept that arrangement in writing.
Student registration does not mean insurance is approved. We may refuse, limit, pause or remove access to tasks if suitable insurance or eligibility evidence is not provided.
Core website and service terms
Service Terms
Terms for IT support, managed services, cybersecurity help, consulting, software and website development, device repairs, education, onsite/remote support, Quick Help, quotes, invoices,...
Open pageWebsite Terms & Conditions
Terms for using youritmates.com, Quick Help, customer portals, referral pages, quote/invoice tools and related website features.
Open pageQuick Help terms
Quick Help is the main public repair and support entry point. It helps capture the problem, device, suburb and contact details so our team can review the request.
Open pageCustomer Portal, My Help Dashboard and Resolution Centre Terms
Terms for the My Help dashboard, private tokens, customer records, order/session lookup and Resolution Centre requests.
Open pageTerms and policies
Customer-facing terms, policies, privacy notices, provider pickup rules and referral rules.
Open pageLegal updates summary
Customer-facing summary of important updates to the terms and policies.
Open pageProvider, repair and payment rules
Payment and warranty terms
Quotes, invoices, payment status and warranty information must be confirmed by Your IT & Tech Mates systems or team members.
Open pageRepair, Software and Data Risk Notice
This policy forms part of the Your IT & Tech Mates customer terms and must be read together with the Service Terms, Payment and Warranty Terms, Privacy Policy and any quote, invoice,...
Open pageProvider Partner Referral Policy
Referral rules for aged care providers, schools, clinics, NDIS/community providers, businesses and other organisations.
Open pageProvider Partner Terms
These terms apply to external repair shops, service partners and providers who apply for or receive work through Your IT & Tech Mates.
Open pageProvider Device Pickup & Return Terms
Terms for aged care, nursing home, school, clinic, NDIS/community provider, business and organisation device pickup batches.
Open pageManaged Provider Repair Terms
These terms apply when a customer books with Your IT & Tech Mates and we allocate, coordinate or manage the repair through an approved provider.
Open pageMaster, Provider Directory and Trust Card Terms
Rules for Master applications, unique tags, titles, nicknames, fields, badges, avatars, directory visibility and trust cards.
Open pageProvider Store Orders and Resolution Centre Terms
Supplementary rules for provider store services, orders, reviews, evidence, messages and order-linked Resolution Centre cases.
Open pagePayment and Commission Integrity Policy
Rules for approved payments, cash payment limits, off-platform payment exclusion, manual reward review and commission eligibility.
Open pageReferral, student and community programs
Referral terms
Terms for the Your IT & Tech Mates referral reward program, public tally board and manual withdrawal process.
Open pageReferral Policy
Eligibility, anti-gaming rules, payout policy, tax notice and privacy terms for the referral program.
Open pageMatching, Automation, Alerts and Request Queue Policy
Policy for rule-based matching, availability, our authorised team request queues, alerts, risk flags and operational reporting.
Open pageService Request Board Terms
Rules for Neighbour Help, Campus Help, School/Tutoring Help, custom requests, provider interest, referrals, moderation, quotes and invoices.
Open pageNeighbourhood Help Terms
Neighbourhood Help is a local Quick Help pathway for seniors, families, home users, parents, small businesses, community groups and neighbours who need practical technology support.
Open pageCampus Master and Campus Partner Program Terms
Terms for schools, campuses, student communities, Campus Masters, campus partner portals and campus-scoped guidance.
Open pageCampus Help and Academic Integrity Policy
Campus Help is intended to help students get unstuck safely. It supports technology setup, study planning, understanding tasks, organisation and learning confidence. It is not an...
Open pageStudent Guidance and Master Guidance Offer Terms
Rules for student guidance requests, Master/Campus Master Guidance Offers, scope clarification, guardian approval and safe learning support.
Open pageStudent Ambassador Upskilling Policy
The Student Ambassador pathway is designed to help students gain practical communication, referral, customer care and local networking experience while keeping service delivery...
Open pageStudent Partner Service Referral Policy
Student and helper rules for partner service referral listings, skill-gap disclosures and standard 5% referral reward review.
Open pageAmbassador Network Terms
Ambassador Network terms for Your IT & Tech Mates, including local ambassador roles, zones, share codes, campaigns, introductions, activity requirements, rewards and privacy.
Open pagePartner Service Referral Listing Terms
These terms apply where a provider, student, helper, ambassador, referrer or other approved participant displays another approved provider's service as a partner service referral.
Open pageGuidance Packages, Bundles and Follow-up Program Terms
Rules for multi-session guidance packages, student improvement bundles and follow-up plans.
Open pageGuidance Payout-Ready Ledger, Referral and Margin Policy
Policy for payout-ready calculations, Master margins, referral exposure, campus partner share and manual payout review.
Open pagePrivacy, consent and brand use
Privacy policy
How we collect, use, store and disclose personal information when providing local technology help, Quick Help, referrals, quotes, invoices and website services.
Open pageCookie policy
How cookies, referral attribution, analytics and similar browser technologies may be used on Your IT & Tech Mates websites.
Open pageElectronic Consent and Records Policy
This policy forms part of the Your IT & Tech Mates customer terms and must be read together with the Service Terms, Payment and Warranty Terms, Privacy Policy and any quote, invoice,...
Open pageProvider Certificate and Insurance Policy
This policy explains how provider certificates, insurance documents and expiry dates may affect job access.
Open pageProvider Verification Privacy Policy
This policy applies to provider applications, ABN/business checks, insurance certificates, bank payout details, verification notes and provider document uploads.
Open pageAdvertising, Branding and Logo Use Policy
Rules for using Your IT & Tech Mates names, logos, referral links, badges, promotional material and paid advertising.
Open pageMedia Upload and Profile Image Policy
Rules for profile photos, avatars, logos, cover images, evidence images and media storage.
Open pageProvider Profile and Showcase Policy
Rules for shareable provider, tutor, student and technician profile cards.
Open pageSafety, disputes and service notices
Booking, Cancellation and No-show Policy
This policy forms part of the Your IT & Tech Mates customer terms and must be read together with the Service Terms, Payment and Warranty Terms, Privacy Policy and any quote, invoice,...
Open pageDisclaimer Policy
Important limits for website information, Quick Help, AI-assisted guidance, estimates, cyber/scam support and technology services.
Open pageVulnerable Persons Safeguarding Policy
How we aim to support customers experiencing vulnerability, digital exclusion, scam exposure or reliance on others.
Open pageFraud, Scam and Integrity Policy
Rules to protect customers, referrers, ambassadors, providers, partners and Your IT & Tech Mates from scams, payment bypassing, referral manipulation, false claims and unsafe conduct.
Open pageDispute, Evidence and Resolution Policy
This policy forms part of the Your IT & Tech Mates customer terms and must be read together with the Service Terms, Payment and Warranty Terms, Privacy Policy and any quote, invoice,...
Open pageCore platform functions covered by these terms
These terms are intended to cover customer help requests, quotes, bookings, payment and warranty steps, support follow-up, urgent support guidance, scam safety help, device custody, pickup and handover, provider verification, provider profiles, referral and ambassador pathways, student pathways, campus and community help, senior and vulnerable-person support, partner service referrals, directory listings, reviews, media uploads, customer status updates, and customer portal use.
Some functions may be available only in selected locations, for selected service types, or after manual review. A feature being visible on a page does not mean a job, referral, reward, student task, provider approval, warranty outcome or payment is guaranteed.
Scam, referral and platform integrity
Customers, providers, students, ambassadors, referrers, partners and visitors must use the platform honestly and only for lawful, safe and genuine service purposes.
The following conduct is not allowed: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, reward misuse, artificially splitting or changing jobs to increase rewards, referral link manipulation, bots or automated activity used to generate rewards, scraping, unauthorised data harvesting, attempts to copy protected platform processes, attempts to interfere with platform security, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading advertising, impersonation, brand misuse, and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
We may delay, review, limit, refuse, cancel, reverse or hold a booking, referral, reward, payout, profile, listing, review, message, payment, warranty claim or account access where we reasonably believe there is a safety, privacy, scam, payment, eligibility, referral integrity or platform misuse risk.
We may preserve relevant records, request reasonable evidence, contact affected parties, restrict access, remove content, report serious conduct to appropriate authorities or take other lawful steps to protect customers, providers, students, referrers, partners, our business and the public.
Student, provider and referral feature review
Student, provider, referral, ambassador, campus, community, pickup, urgent support and safety-related features may require manual review before activation or use. We may check eligibility, suitability, insurance, work rights, service type, location, customer risk, provider capability, payment status and referral integrity before allowing access to tasks, listings, rewards or customer-facing activity.
QA update: online platform payment required
This QA pass confirms that referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or provider payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, commission, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.