Your IT & Tech Mates Service Terms
This index lists the active terms used by service forms, My Help, quotes, evidence, Resolution Centre and Service Scope Agreements. A saved snapshot is kept when a customer accepts terms.
Service Terms repair, software and data addendum
active
Repair, software, configuration, data recovery, hidden fault and inherent risk coverage.
Term key: repair_addendum
Payment and Warranty Terms
active
Payment status, quote approval, repair warranty and warranty exclusions.
Term key: payment_warranty
Quick Help Terms
active
Quick Help triage, help request, support and admin-reviewed process terms.
Term key: quick_help
Provider Device Pickup & Return Terms
active
Pickup, custody, return, quote approval and device handover terms.
Term key: pickup_return
Privacy Policy
active
Personal information, device notes, photos, evidence, account notes and contact details.
Term key: privacy
Customer Portal, My Help and Resolution Centre Terms
active
Customer portal access, My Help, private links, evidence and resolution process.
Term key: customer_portal
Provider Store Orders and Resolution Centre Terms
active
Provider store order deliverables, service boundaries and Resolution Centre handling.
Term key: provider_store
Student Guidance / Master Program Terms
active
Guidance scope, academic integrity, session expectations and guardian controls where applicable.
Term key: student_guidance
Managed Provider Repair Terms
active
Managed provider repair process, team review, custody, quote and responsibility boundaries.
Term key: managed_provider_repair