No jargon. No pressure. No unsafe shortcuts.
The brand should be remembered as the calm local mate who explains what is worth fixing, what is not, and what to do next.
About Your IT & Tech Mates
We built the tech support we wanted our neighbours to have.
Your IT and Tech Mates exists for the moment someone says, “I do not know what is wrong, but I need help I can trust.” The answer should feel calm, local and human — not like a ticket number.
Honest advicePlain EnglishPrivacy first
What we doComputer repairs, home IT support, Wi-Fi, phone help and small business technology support.
How we startQuick Help first, Refer a Mate second, Call when speaking to a local person is easier.
How referrals workEligible referrers can earn 5% per completed and paid job after review and terms are satisfied.
✓
Clear before cleverWe explain the next step in plain English.
✓
Quote before workNo surprise work without customer approval.
✓
Privacy mattersWe do not need your passwords or banking codes.
✓
Local responsibilityReputation and follow-through matter.
People firstThe device matters because the person does.
Money respectedRepair, replace or wait — we explain the sensible option.
Privacy protectedWe keep passwords and banking codes out of public forms.
Good tech support starts with trust, not pressure.
A broken laptop, phone, printer or Wi-Fi connection often affects work, study, family connection or business income. The way the help is given matters as much as the technical fix.
✓
We explain the optionsRepair, replace, recover, upgrade, wait or do nothing.
✓
We keep language simpleNo one should feel embarrassed for not knowing technical words.
✓
We protect private detailsPasswords, PINs and banking codes do not belong in public forms.
What we stand for
Values that guide every job.
The tools, forms and systems are only useful if they support the right behaviour.
Honesty before sales
If a device is not worth fixing, we say so. If a cheaper option makes more sense, we explain it.
Patience with people
We work with seniors, families, students and business owners at a human pace.
Clear communication
Customers should know what is happening, what it may cost and what decision is needed next.
Privacy and safety
Device access, passwords, payment details and personal information must be handled carefully.
Local responsibility
We serve the same communities we live and work in, so reputation and follow-through matter.
Useful technology
Quick Help, AI and booking tools should make support easier, not colder or more confusing.
Quick Help exists so every request starts on the right path.
Quick Help is not there to replace a technician. It organises the first step so we can review the problem with better context.
1
DescribePlain English is enough.
2
Add detailsDevice, suburb, photos and contact preference.
3
Get guidedRepair path, setup help, referral path or honest advice.
Final advice, pricing and work are confirmed by a real person. Never send passwords, PINs or banking codes.
Who we help
We help people first. The device comes second.
Families and home users
Repair advice, setup help, Wi-Fi support, phones, tablets, school devices and practical guidance before spending money.
Seniors and carers
Patient support for video calling, accounts, scam safety, device confidence and family coordination.
Small businesses
Systems, software, devices, workflows and AI support that reduces admin without adding complexity.
Students and campus communities
Student tech setup, school device terms, repair-or-replace advice and study support referrals with clear boundaries.
NDIS and aged care client IT help
We provide technology help only, not disability support, aged care, health care or care advice.
Neighbourhoods and communities
Local referrals can connect people with clearer support while keeping private details protected.
Scope clarity: Your IT & Tech Mates does not provide disability support, aged care, health care, personal care, therapy, plan management, support coordination or care advice. Our role is IT and technology help only.
Founder standard
If I would not recommend it to a neighbour, I should not recommend it to a customer.
That one sentence is the clearest way to make the About page feel different from a normal repair business.
Explain before fixingQuote before workProtect the customer first
Referrals should be memorable, not hidden.
When someone shares Your IT & Tech Mates, they are usually helping a neighbour, parent, friend or small business owner find support they can trust. The we make sharing easy: Quick Help, Refer a Mate, or Call.
Referral commission
Eligible 5% per completed and paid job
Example: a completed $500 paid job can show a $25 example reward, subject to referral terms, the job is paid, referral terms and the referral terms are met.
| Job | Reward |
|---|---|
| $250 | $12.50 |
| $500 | $25 |
| $1,000 | $50 |
Based in Wollert. Built for Melbourne North.
We help across Epping, Wollert, South Morang, Mill Park, Thomastown, Mernda, Bundoora, Craigieburn, Doreen, Lalor and nearby suburbs.
Questions about our approach
How we try to do the right thing.
Do you always recommend repairing?
No. Sometimes replacement, waiting, backing up data, upgrading one part, or doing nothing is the smarter choice. We explain the options and help the customer decide.
Why do you ask people to use Quick Help?
Quick Help gives us the right details safely and reduces back-and-forth. It helps customers describe the problem without needing technical knowledge.
How does the Refer a Mate commission work?
Eligible referrers can earn 5% per completed and paid job after the job is completed, payment is confirmed, referral terms are clear and the referral terms are met has passed. Rewards are subject to referral terms and are subject to the referral terms.
What private information should customers avoid sending?
Customers should not send passwords, PINs, passcodes, banking codes, card details or sensitive login information through public forms, referral pages, chat messages or AI tools.
Need help, helping someone else, or want to talk? Choose one clear path.
Start with Quick Help for most issues, Refer a Mate when you are helping someone else, or call if speaking to a real person is easier.