Privacy policy

Private Help Threads, access PINs and uploaded photos

When you contact us by text message, phone, email, referral or another channel, we may create a Private Help Thread so you can continue the same enquiry online. We may collect the contact details provided for the enquiry, messages, device information, photos, access and security records, and choices such as requesting a quote, booking an assessment or not proceeding.

Access is protected by a private link and a six-digit one-time verification code. The readable PIN is shown to our team only when access is created or reissued. We keep only a securely protected form for later checking. Repeated incorrect attempts may pause access for 15 minutes. Reissuing access keeps the same conversation but disables the previous link, PIN and remembered browser access.

Uploaded photos are kept in protected private storage and are available only to authorised staff and the customer or authorised support person with valid access. Our team may also keep internal service notes that are not displayed in the customer conversation.

You may ask us to close a temporary enquiry or request deletion. We may still keep information where reasonably required for an active service, legal obligation, payment, warranty, complaint, dispute, safety issue or fraud prevention.

Do not send passwords, banking PINs, card details, recovery phrases or one-time banking codes through a Private Help Thread.

1. Who we are

This policy applies to Chatsifieds.com Pty Ltd (ABN 51 620 592 403) trading as Your IT & Tech Mates. Contact us at [email protected] or 0452 323 571.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply. Where an exemption applies, we still use these principles as our operating standard where reasonably practicable.

Two websites, two roles

Your IT & Tech Mates provides direct technology support, repair, QuoteMe, Quick Help and customer-status services at youritmates.com.

TheFixers.APP provides referral, student, provider and community-opportunity service features at thefixers.app. A link or referral between the sites does not change which service, provider or terms apply. The page, quote, booking or action taken on the website should identify the responsible service or provider.

2. Information we collect

• name, email, telephone number, address or service location;
• request references, device details, issue descriptions, photos or files you choose to provide;
• quotes, approvals, bookings, invoices, payment and warranty records;
• support-person, accessibility or communication preferences where relevant and authorised;
• website, security, referral, fraud-prevention and audit information such as timestamps, IP address, browser data and browser access and security records;
• communications with us and records needed to resolve a complaint or dispute.

Do not send passwords, PINs, one-time banking codes, card numbers, recovery phrases or unnecessary identity documents through public forms.

2A. How we collect and hold information

Records may be held in protected service records, private server storage, approved cloud services, email systems and accounting or payment systems.

Quick Help status by email code

To view a Quick Help request, you may be asked for the request reference and the email address used on the request. If they match, we send a six-digit verification code by email. We do not send an SMS verification code for this feature.

• The code normally expires after 10 minutes and may be reused during that active window.
• Resends are limited and failed attempts are temporarily limited after repeated attempts.
• We store a securely protected form of the code, not the readable code, together with limited security and expiry details.
• After successful verification, an essential session may keep access open for a short period, normally about 30 minutes.
• The verification email is sent only to provide the access you requested and does not by itself subscribe you to marketing.

If the original request has no usable email address, contact us for a manual access check. We may ask for reasonable identity or authority evidence without requesting more information than needed.

4. Why we use information

• to assess, quote, schedule and provide services;
• to verify access to customer status and private records;
• to communicate, send service emails and maintain support history;
• to process payments, refunds, warranties and accounting records;
• to prevent fraud, misuse, unsafe conduct and unauthorised access;
• to improve service quality and comply with legal obligations.

5. Service providers and overseas processing

We may use hosting, email delivery, payment, analytics, communications, security, file-storage and professional service providers. For an email verification message, the delivery provider may process the recipient email address, message content and delivery details. Some service providers may process or store information outside Australia. The countries involved depend on the provider and configuration and may change; contact us for current details where reasonably available. We take reasonable steps appropriate to the service and information involved, including limiting the information sent and reviewing provider safeguards.

6. TheFixers.APP handoffs

If you choose a referral or platform pathway, relevant information may be passed between Your IT & Tech Mates and TheFixers.APP to complete the action you requested, maintain attribution, prevent fraud or provide the service. Both brands are operated by Chatsifieds.com Pty Ltd; however, each website uses separate sessions, cookies and legal pages. TheFixers.APP does not receive your Quick Help verification code.

7. Security, storage and retention

We use layered technical and organisational measures. Short-lived OTP, rate-limit and fallback records are kept in protected private server storage outside the public web root. Access is limited to authorised systems or people. We retain records only while reasonably needed for service delivery, security, dispute handling, accounting, legal obligations or another permitted purpose, then take reasonable steps to delete or de-identify them.

No internet system is risk-free. If a data breach occurs, we will contain, assess, notify and review the incident, including notifying affected individuals and the OAIC when legally required.

8. Cookies and analytics

We use essential cookies and sessions for security, form protection and verified status access. Referral links may carry attribution parameters or cookies. Optional analytics or marketing technologies, if enabled, are described in our Cookie Policy.

9. Access, correction and complaints

You may request access to, or correction of, personal information we hold about you. We may need to verify your identity and may refuse or limit access where the law permits. Send privacy requests or complaints to [email protected]. We will acknowledge the matter and investigate it within a reasonable period. You may also contact the Office of the Australian Information Commissioner where applicable.

10. Changes

We may update this policy when services, technology or legal obligations change. The current version and date are published on this page.