Your IT & Tech Mates
Privacy policy
How we collect, use, store and disclose personal information when providing local technology help, Quick Help, referrals, quotes, invoices and website services.
Last updated: 15 May 2026
Before you join or participate
Our referral, partner, ambassador, student, provider and community pathways are designed to help eligible participants explore suitable referral, support, service, campus, community, administration, marketing, project, technology and related opportunities.
Participation does not guarantee jobs, income, referrals, leads, bookings, reviews, skill tags, ongoing work, future paid work, commissions, margins, bonuses or any particular outcome.
Participants are not employees of thefixers.app or Your IT & Tech Mates unless a separate written employment agreement is made. Participation does not automatically create an employment, contractor, agency, partnership, joint venture or franchise relationship.
Participants must only accept suitable tasks or referrals, follow all safety, conduct, privacy, guidance and platform rules, comply with any campus, community, provider, customer or partner requirements, and meet any age, tax, legal, insurance, consent, qualification, licensing or parent/guardian requirements that apply.
Australian visa, work rights and eligibility obligations: Participants are responsible for ensuring they have the right to participate, volunteer, refer, provide services, receive payments or undertake any work-related activity in Australia. This includes complying with any visa conditions, work rights, tax, superannuation, ABN, reporting, study, placement, internship, volunteer, contractor or employment obligations that apply to them.
thefixers.app and Your IT & Tech Mates may request reasonable information or evidence to confirm eligibility. Participation may be refused, paused or ended if required information is not provided or if participation may breach legal, visa, work rights or platform requirements.
Student pathway eligibility and review
The student pathway is designed for Australian university and TAFE students whose course, skills or study area match the type of help they want to offer.
Students do not all need to be IT students. Suitable pathways may include technical and non-technical roles, depending on the student’s course, skills, experience and the type of task.
- IT, cybersecurity, networking, software, web and digital media students may be suitable for technology-related tasks.
- Business, management, marketing, accounting and administration students may be suitable for support, coordination, content, customer follow-up, local outreach, ambassador or business-help tasks.
Students must only offer or accept tasks that match their skills, course area, confidence level, location, availability and any safety, legal, visa, work rights, insurance, consent or campus requirements that apply.
Student registration does not mean automatic approval. Before a student can be activated for suitable tasks, The Fixers may review their course or study area, skills, location, age, availability, eligibility and suitable task type. The Fixers may approve, limit, pause or decline student participation if the pathway, task type or eligibility requirements are not suitable.
Student insurance and suitability
Students must only offer or accept tasks that are suitable for their course, skills, experience, age, location, availability, visa conditions and work rights.
Students may be required to show that they are covered by suitable insurance before they can accept certain tasks. This may include public liability insurance for in-person, customer-facing, pickup, delivery, home, business, campus or community tasks, and professional indemnity insurance for advice, consulting, planning, tutoring, training, business support or technical recommendation tasks.
Insurance may be held by the student, their business, an approved provider, an education provider, a placement program, or another approved arrangement, where we accept that arrangement in writing.
Student registration does not mean insurance is approved. We may refuse, limit, pause or remove access to tasks if suitable insurance or eligibility evidence is not provided.
1. Information we may collect
- Name, business name and contact details.
- Suburb, service address or onsite attendance details where needed.
- Device, repair, network, website, software or support details.
- Quick Help form responses, photos, uploaded images or attachments you choose to provide.
- Quote, invoice, payment-status and warranty records.
- Referral account details, referral codes, public nickname, suburb/public area, reward status and withdrawal request records.
- Website analytics, cookie, referral-attribution, security and log information.
2. Sensitive information and secrets
Do not send passwords, PINs, passcodes, two-factor codes, banking codes, seed phrases, private keys, TFNs or payment card details through public website forms, Quick Help, referral pages or guide comments. If secure access is genuinely needed, our team will explain a safer method.
3. Why we use information
- To respond to enquiries and Quick Help requests.
- To diagnose, quote, repair, support or deliver technology services.
- To manage bookings, onsite visits, remote support, invoices, payments and warranties.
- To operate referral accounts, eligibility reviews, OTP verification and manual withdrawals.
- To improve website content, security, reliability and customer experience.
- To prevent fraud, misuse, spam, unauthorised access or unsafe conduct.
- To comply with legal, accounting, tax, insurance or dispute-resolution obligations.
4. Cookies and analytics
We may use cookies, session storage, local storage, analytics information and similar tools for essential website functions, referral attribution, security, performance measurement and content improvement. More detail is in our Cookie policy.
5. Referral privacy
Public referral tally boards must only show public nickname, suburb/public area, eligible 5% per-job rewards and completed referral count. They must not show legal name, email, mobile, payout details, bank details, full street address, customer private information, service notes, OTPs or account secrets. Public display is optional and may be hidden by the referrer or our team.
6. Disclosure
We may disclose information to service providers who help us operate the business, such as hosting, email, SMS/OTP, payment, accounting, analytics, security, storage, repair, delivery or professional advisers. We may disclose information where required by law, to protect safety, to respond to disputes or to prevent misuse.
7. Overseas services
Some software, hosting, email, analytics, payment, AI, storage or security providers may store or process information outside Australia. We take reasonable steps to use reputable providers and limit unnecessary information sharing.
8. Marketing messages
We only send marketing or promotional electronic messages where we believe we have consent or another lawful basis. Commercial messages should identify us and include a working unsubscribe method where required.
9. Access and correction
You can contact us to ask for access to, or correction of, personal information we hold about you. We may need to verify your identity before acting on the request.
10. Security and retention
We take reasonable steps to protect information from misuse, interference, loss and unauthorised access. We keep information only as long as reasonably needed for service, records, warranty, accounting, legal, security, dispute or business purposes.
11. Questions and complaints
Contact Your IT & Tech Mates if you have a privacy question or complaint. We will review the issue and respond in a practical timeframe.
12. Provider Device Hub and provider referrals
Where a provider such as an aged care facility, school, clinic, NDIS/community provider, business or organisation books work or refers a person, we may collect provider contact details, site details, device references, room/class/department references, asset tags, job status, quote/invoice details, pickup/return records, custody notes and provider referral-credit records.
Providers should avoid sending unnecessary sensitive information. Do not submit medical information, health information, care-plan details, student-sensitive information, device passcodes, passwords, banking codes or payout details through pickup, referral, quote, invoice or customer-facing forms. Use practical references such as room, class, department, asset number or first-name/initial where appropriate.
Ambassador Network, provider verification and zone data privacy
Integrated 18 May 2026 Master Guidance and Directory Terms
For Ambassador Network, Campus Help, Neighbourhood Help, provider invite, provider upgrade, certificate centre, referral tracking and zone management features, we may collect and use additional information needed to route requests, manage eligibility and operate the service safely.
Additional information that may be collected
- Ambassador details, including name, contact details, campus, suburb, zone, speciality, referral code, referral activity, invite activity and reward status.
- Provider invite details, including provider name, business name, contact details, proposed service category, zone, speciality, relationship to the inviter and application status.
- Provider verification details, including ABN, business name, service area, service categories, certificate type, insurer or issuer, policy/check number, coverage amount, issue date, expiry date, review status and our authorised team notes.
- Campus or neighbourhood request details, including suburb, postcode, campus, support category, urgency, referral source and safe job notes.
- Zone upload data, including campus, university, suburb, postcode, state, region, speciality, capacity, status, commission tier and source reference.
How this information may be used
We may use this information to route requests, attribute referrals, review provider eligibility, manage certificate expiry, assess zone capacity, prevent misuse, communicate with applicants, manage reward status, record our authorised team decisions and keep support pathways safer.
Limited sharing
We may share limited job information with an approved provider where needed to assess or complete a request. Ambassador and provider information may be reviewed by us for safety, eligibility, compliance, fraud-prevention and operational purposes.
NDIS, aged care and support-organisation technology requests
Your IT & Tech Mates and Quick Help are not NDIS registered providers, aged care providers, health providers, personal care providers, support coordinators, plan managers, transport providers, crisis services or care-service providers unless expressly and lawfully stated in writing.
Our role is limited to IT and technology help, device support, home technology support, repair, pickup/return coordination and related customer-service support. Where a request comes from an NDIS service provider, aged care service provider, support worker, carer, family member or organisation, we may assist that organisation and its client, resident, participant or customer with technology needs only, subject to consent, authority, privacy, safety and provider suitability checks.
We do not provide disability supports, aged care services, health services, personal care, therapy, plan management, support coordination, care advice, emergency support or government-funded care services. The person or organisation requesting support remains responsible for confirming funding eligibility, authority to request the work, consent, care-service obligations and any NDIS, aged care, workplace, privacy or safeguarding requirements that apply to them.
Guided intake, vulnerable customers and support requests
We may collect information provided through guided help requests, senior support, support-organisation technology support and accessibility support, student support, tutoring requests, help-for-someone-else requests, scam/security reports, device repair requests, home technology requests, provider conduct reports, reviews, public profiles, referral links and direct booking pages. This may include contact details, suburb/postcode, service category, preferred times, relationship to the person needing help, accessibility notes, support-worker or family contact details, device information, issue descriptions, photos/screenshots, review content, incident details and referral attribution.
Where a requester provides information about another person, the requester must have permission or lawful authority to provide it. We will use that information to assess and respond to the request, match an appropriate provider, manage safety, prevent abuse, handle complaints, moderate reviews, maintain referral attribution and operate the platform.
Sensitive information, NDIS/accessibility details and safety reports
We aim to collect only what is reasonably needed. Health, disability, accessibility, vulnerability, safeguarding, incident, scam/security or tutoring-safety details should be limited to what helps us safely manage the request. Do not submit passwords, PINs, MFA codes, banking codes, recovery phrases, private keys, TFNs, unnecessary medical records or unnecessary care-plan details through public forms. We may restrict disclosure of sensitive notes to our authorised team users and only share limited relevant information with providers where needed to deliver or safely assess the service.
Profiles, ratings, reviews and referral analytics
Public profile information may include selected names, business names, skills, service areas, badges, approved reviews, star ratings, completed booking counts and other non-sensitive promotional information. reputation, risk, incident, dispute and moderation records are generally used for safety, integrity and operational decisions and may not be publicly displayed. Referral links and QR codes may record source, clicks, campaign information, started requests and completed bookings for attribution, abuse prevention and reporting.
New feature privacy coverage
We may collect and use information submitted through guided intake forms, direct bookings, public profile settings, referral links, QR codes, reviews, ratings, incident reports, provider conduct reports, help-for-someone-else requests, senior support requests and technology help for NDIS/accessibility contexts requests.
This information may include contact details, suburb or postcode, preferred contact method, help category, device type, support notes, accessibility notes, nominated family/support contacts, evidence screenshots, photos, messages, booking history, profile visibility settings, referral analytics, review moderation information and safety or incident details.
Where information relates to disability, accessibility, safety, vulnerability or another person, we will seek to handle it only where reasonably necessary for the request, consent, safety, dispute handling, service delivery, legal compliance or platform integrity. Requesters must only provide another person's information where they have permission or authority to do so.
privacy enhancement: support support requests, email replies, attachments and quotes
Plain-English summary: this section explains how we handle personal information when customers email us, reply to a support support request, send attachments, request a quote, submit a report or use the support request. It adds to the existing Privacy Policy and does not remove any privacy rights you may have under applicable Australian privacy laws.
Support support request information we may collect
When you contact us by email, form, chat, phone note or support message, we may collect and store your name, email address, phone number, organisation, suburb, message, subject line, device or technology issue, support request reference, reply history, attachments, quote links, incident links, assignment history, timestamps and related our authorised team notes.
How we use support support request information
We use support support request information to respond to you, keep email replies in the same conversation, assign the request to staff or approved providers, prepare quotes, manage bookings, handle complaints, investigate safety concerns, moderate reviews, prevent fraud, improve service quality, keep records and meet legal or operational requirements.
Attachments and sensitive information
If you send photos, screenshots, PDFs or other files, we may store safe supported attachments with the relevant support support request. Please do not send passwords, PINs, one-time codes, banking details, full card numbers, identity documents, Medicare details, sensitive health information, confidential third-party documents or private access credentials unless we specifically request them through a secure process.
Sharing with staff, technicians and providers
We may share relevant support information with authorised staff, technicians, approved providers, authorised team members and service partners where reasonably needed to triage, quote, perform, review or manage the request. We aim to share only what is reasonably necessary for the relevant purpose.
NDIS, aged care, senior and accessibility requests
Where a request mentions NDIS, aged care, seniors, carers, support workers, accessibility or help for another person, we may collect practical technology-help details needed to manage the request. We do not seek care, clinical, therapy, plan management, support coordination or health advice information. Please keep the information limited to the technology issue unless we ask for something specific.
Automation and AI-assisted processing
We may use software rules, service coordination or AI-assisted tools to organise messages, detect support request references, classify support requests, summarise information, route support requests, detect possible scam/security issues and help staff manage support work. Staff may review and correct automated outputs.
Retention and deletion
We may keep support support requests, attachments, quotes, incident records and related communication history for as long as reasonably needed for support, warranty, safety, complaints, provider management, fraud prevention, record keeping, legal and accounting purposes. We may delete or de-identify information when it is no longer reasonably needed, subject to lawful retention requirements and backup limitations.
Job board, referral, profile and media privacy terms
When you use the Neighbour Help Board, Campus Help Board, School/Tutoring Help, provider board, profile edit link, profile card, referral link or related request forms, we may collect and use information such as your name, email, phone, suburb, campus, school or organisation context, poster type, guardian details where needed, job description, custom request details, preferred times, urgency, attachments, referral code, preferred provider/profile, quote or invoice links, verification status, moderation status, spam checks and request history.
For providers, tutors, students, ambassadors or partners, we may collect and display approved public profile information such as display name, headline, bio, skills, strengths, service areas, campus area, badges, reviews, completed job examples, profile images, logos and public request links. Private contact details, verification documents, private notes, safety reviews, risk flags, moderation decisions and payment/commission records are generally not displayed publicly unless we clearly state otherwise or you approve their display.
We may process uploaded images and media by checking file type, file size and dimensions; resizing or compressing files; changing filenames; storing metadata such as width, height and storage location; and rejecting unsafe or unsupported files. Images and media may be stored locally or with a third-party storage provider or content delivery provider, including cloud object storage, if enabled.
Referral and commission tracking may require us to link a job request, customer, referrer, provider, quote, invoice, payment status, job completion status and reward status. We use this information to assess eligibility, prevent fraud, resolve duplicate claims, administer manual rewards and keep business records.
We may use technical information such as IP address, user agent, technical information, timing, submission patterns, duplicate content and referral patterns to detect spam, abuse, fraudulent referrals, unsafe requests and misuse. We may keep these records for security, fraud prevention, audit and platform integrity purposes.
Privacy terms: guidance, matching, directory and service coordination
We may collect and use personal information for Master applications, provider verification, badges, profile images or avatars, public trust cards, student guidance requests, guardian approvals, campus affiliations, messages, evidence, reviews, complaints, My Help dashboard records, matching suggestions, request queues, compliance flags, quality scorecards, payment records and reporting snapshots.
We may use automated or rules-based tools to organise requests, suggest matches, identify risks, queue reminders, detect spam, highlight safety issues and create operational reports. These tools support staff review and do not replace our authorised team judgement where approval, safety, public visibility, payout status or dispute handling is required.
Public display is limited to approved information such as public title, nickname, tag, approved fields, badges, service area, delivery modes, campus scope, trust-card summary and approved avatar/profile image. Private information such as WWCC details, identity documents, insurance records, guardian contact details, our authorised team notes, complaint history and payout records is not intended for public display.
Master guidance, campus programs and customer portal terms
These terms are supplemented by new feature-specific policies for Master/Campus Master identities, Student Guidance Requests, private Guidance Offers, Guidance Packages, My Help dashboard, Provider Store orders, Resolution Centre links, matching/service coordination, payment records and public Master Directory trust cards.
Read these additional policies where relevant: Student Guidance and Master Guidance Offer Terms, Master Directory and Trust Card Terms, Campus Master and Campus Partner Program Terms, Guidance Packages and Follow-up Program Terms, Guidance Payout-Ready Ledger and Margin Policy, Matching, Automation and Request Queue Policy, Customer Portal, My Help and Resolution Centre Terms, and Provider Store Orders and Resolution Centre Terms.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, provider, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Provider Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Fraud, Scam and Integrity Controls
All services, bookings, referrals, ambassador activity, provider arrangements, payment claims, warranty claims, reviews and customer communications are subject to the Fraud, Scam and Integrity Policy. Your IT & Tech Mates may review service notes, booking records, quote records, invoice records, payment records, customer messages, photos, timestamps, referral records, device records and other available evidence when assessing fraud, scam activity, off-platform payment, commission eligibility, disputes, chargebacks, warranty claims or policy breaches.
Prohibited conduct includes fake jobs, self-referrals, referral manipulation, duplicate claims, artificially splitting jobs, misuse of referral rewards, misleading reviews, payment bypassing, false identity or qualification claims, pressure selling, harassment, financial exploitation, suspicious account activity, misuse of customer data, and attempts to interfere with systems, records, payment controls or dispute processes.
Cross-linked integrity, payment and safety terms
These terms must be read together with our Terms and Conditions, Service Terms, Payment and Warranty Terms, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms, Provider Device Pickup Terms, Repair, Software and Data Risk Notice, Fraud, Scam and Integrity Policy, Payment and Commission Integrity Policy, Dispute and Evidence Policy, Booking and No-show Policy, Electronic Consent Policy, Privacy Policy and any quote, invoice, service form, booking confirmation or written approval that applies to your service.
We may use booking records, quote records, invoices, payment records, referral records, customer messages, technician notes, call logs, emails, SMS records, photos, timestamps, device, browser and IP information, pickup records and other available evidence to assess disputes, refunds, warranty claims, chargebacks, commission claims, fraud risks, referral attribution and policy compliance.
Nothing in this section excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Anti-scam, fair use and customer protection
All customers, referrers, ambassadors, providers, partners and technicians must act honestly, professionally and safely. You must not misrepresent identity, authority, pricing, qualifications, insurance, licences, experience, verification status, warranty authority, payment authority or relationship with Your IT & Tech Mates.
The following conduct is prohibited: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, misuse of referral rewards, artificially splitting jobs, manipulating job value or timing, referral link manipulation, bots or automation used to generate rewards, misuse of AI or scraping tools, unauthorised data harvesting, attempts to copy protected platform processes or interfere with platform security, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading ads, impersonation, brand misuse and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
Extra care is required when services involve seniors, NDIS participants, minors, carers, families, aged-care residents, customers with disability, customers with limited English, schools, care environments, vulnerable persons, sensitive data, account access, CCTV, security systems or business-critical systems. Financial exploitation, coercion, unnecessary password requests, requests for MFA codes, recovery phrases, banking codes, loans, gifts, cash withdrawals or personal financial arrangements are prohibited.
We may pause service, refuse work, restrict access, remove participants, preserve records, request evidence, hold rewards, refuse payouts, cancel rewards, reverse entries, report serious conduct to authorities or take other lawful action where reasonably necessary to protect customers, staff, providers, partners, data, payment integrity, referral integrity, safety or legal compliance.
Fraud prevention, referral tracking and integrity records
Where reasonably necessary, we may collect and use referral details, timestamps, account events, device, browser and IP information, payment confirmations, communication records and other risk indicators to support service delivery, referral attribution, commission review, fraud prevention, dispute handling, chargeback defence, security, safety and legal compliance.
We do not sell personal information. Integrity records are used to protect customers, referrers, ambassadors, providers, partners, staff, payment systems and Your IT & Tech Mates services.
Your IT & Tech Mates commission and referral model
Total platform commission: The standard total platform commission is 13.5% of the eligible paid job value, unless a different written program rule is approved by Your IT & Tech Mates.
Referral reward: The standard referral reward is 5% of the eligible paid job value. It is calculated as a percentage of the eligible completed and paid job value, not as a fixed dollar reward table.
Included inside the platform commission: The 5% referral reward is included inside the 13.5% total platform commission. It is not added on top of the customer price, and it does not create a separate extra charge unless a separate written customer-facing offer says otherwise.
Referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees and incentives are manual and subject to review. Payment is normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and team checks.
Referral rewards are not lifetime rewards, recurring rewards, ongoing commissions, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or commission payments are manual only and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Online platform payment required: A referral, ambassador, partner, provider, lead or commission payment only qualifies where the related job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process. Cash payments, direct technician payments, direct provider payments, private bank transfers, PayID transfers made outside our platform, cheques, cash-in-hand payments, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments do not qualify for commission, referral rewards, ambassador rewards, partner fees, lead fees or incentives.
This clause must be read with the Payment and Commission Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms and Fraud, Scam and Integrity Policy.
Ambassador Network, share code and campaign privacy
When a customer uses an Ambassador link, share code, QR code, campaign link, provider invite or local referral path, we may record attribution information so we can understand the source of the enquiry and review it fairly.
This may include the share code used, campaign label, referral source, landing page, approximate time, device/browser indicators, submitted contact details, service request details, zone or suburb information and related customer messages.
We do not give Ambassadors private customer job notes, device evidence, passwords, payment details, private support records or sensitive account information just because they shared a link or referred a customer.
Public Ambassador profiles, tags or listings are controlled by Your IT & Tech Mates and should not include private customer information.
Partner Service Referral Records
Where partner service referral listings are used, we may collect and use information reasonably needed to operate, review and protect the referral process, including referrer profile details, provider details, service details, referral codes, partner service links, booking details, payment status, reward review status, customer consent and communication records, timestamps, technical risk indicators, dispute records, refund records, chargeback records and fraud review records.
We use this information to support service delivery, referral attribution, reward review, customer support, dispute handling, fraud prevention, safety, legal compliance, payment integrity and platform integrity.
Disclosure between referrer and provider
Where necessary, limited referral and booking attribution information may be visible to the service owner/provider, referrer, our team or support team. We do not allow referrers to access customer passwords, MFA codes, device contents, private support notes, banking details, medical details, disability details, school details, care details or sensitive account information unless expressly authorised and necessary for an approved service process.
Marketing and consent
Referrers must not upload, import, scrape, buy or use customer contact lists for partner service referral marketing unless they have lawful permission and comply with applicable privacy and spam rules.
Partner service referral listing records and student/helper records
Where the partner service referral listing feature is used, we may collect and use information reasonably needed to operate and protect the feature, including referral details, student/helper profile details, provider details, service details, referral codes, partner service links, approval information, listing visibility, public listing labels, intro notes, customer notes, review information, booking details, payment status, timestamps, records needed for security, fraud prevention and dispute handling.
Student/helper records may be limited, moderated or withheld from public display where the student/helper is under 18, linked to a campus/school setting, involved in a vulnerable-customer pathway, or not approved to perform the service being referred. Public display should not reveal private contact details, guardian details, notes, payment records, dispute history, risk flags, sensitive education information or private verification material.
Core platform functions covered by these terms
These terms are intended to cover customer help requests, quotes, bookings, payment and warranty steps, support follow-up, urgent support guidance, scam safety help, device custody, pickup and handover, provider verification, provider profiles, referral and ambassador pathways, student pathways, campus and community help, senior and vulnerable-person support, partner service referrals, directory listings, reviews, media uploads, customer status updates, and customer portal use.
Some functions may be available only in selected locations, for selected service types, or after manual review. A feature being visible on a page does not mean a job, referral, reward, student task, provider approval, warranty outcome or payment is guaranteed.
Scam, referral and platform integrity
Customers, providers, students, ambassadors, referrers, partners and visitors must use the platform honestly and only for lawful, safe and genuine service purposes.
The following conduct is not allowed: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, reward misuse, artificially splitting or changing jobs to increase rewards, referral link manipulation, bots or automated activity used to generate rewards, scraping, unauthorised data harvesting, attempts to copy protected platform processes, attempts to interfere with platform security, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading advertising, impersonation, brand misuse, and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
We may delay, review, limit, refuse, cancel, reverse or hold a booking, referral, reward, payout, profile, listing, review, message, payment, warranty claim or account access where we reasonably believe there is a safety, privacy, scam, payment, eligibility, referral integrity or platform misuse risk.
We may preserve relevant records, request reasonable evidence, contact affected parties, restrict access, remove content, report serious conduct to appropriate authorities or take other lawful steps to protect customers, providers, students, referrers, partners, our business and the public.
Student, provider and referral feature review
Student, provider, referral, ambassador, campus, community, pickup, urgent support and safety-related features may require manual review before activation or use. We may check eligibility, suitability, insurance, work rights, service type, location, customer risk, provider capability, payment status and referral integrity before allowing access to tasks, listings, rewards or customer-facing activity.
Privacy, tracking and communication safety
We may use cookies, pixels, analytics, referral records, booking records, customer status records, communication records and security information to operate the website, improve services, measure referrals, prevent scams, protect accounts, resolve disputes and understand service performance.
We do not permit hidden, deceptive or unauthorised tracking by participants. Providers, students, ambassadors, referrers and partners must not collect, upload, scrape, sell, share or reuse customer information outside approved service purposes and must not add customers to private mailing lists or advertising audiences without proper consent.
Messages that use our name, branding, service links or referral links must be accurate and must not impersonate us, mislead customers, request passwords or verification codes, request off-platform payment, or pressure customers into unsafe action.
If a customer receives a suspicious message, link, payment request or referral claim, they should stop, avoid sharing codes or payment details, and contact us through an official website contact path.
QA update: online platform payment required
This QA pass confirms that referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or provider payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, commission, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.
Student campus helper privacy
If you use Student Campus Helper, we may collect and use information such as your name, contact details, campus or area, student pathway details, mission choices, volunteer or paid-review status, skill tags, resume proof text, share-card activity, peer thank-you notes, safety notes, review status and related messages.
We use this information to run campus helper pathways, show suitable missions, separate volunteer proof from paid proof, support privacy-safe sharing, review sensitive tasks, prevent misuse, manage referrals and improve student support.
Students must not upload or publish another person’s private information in resume proof, thank-you notes, screenshots, photos or share cards. We may remove or hide content that may expose private information or create a safety risk.
Related term: Student Campus Helper, Volunteer Proof and Resume Showcase Terms.