Privacy policy

How we collect, use, protect and share personal information when you request or receive technology support.

Last updated: 23 August 2026

1. Who we are

Your IT and Tech Mates is operated by Chatsifieds.com Pty Ltd (ABN 51 620 592 403). We handle personal information in accordance with Australian privacy laws that apply to our activities and the information involved, including the Privacy Act 1988 (Cth) where applicable and the Health Records Act 2001 (Vic) for relevant health information.

2. Information we may collect

Your name, email address, mobile number, suburb and other contact details you choose to provide.
Secure sign-in information needed to recognise your customer account, including the sign-in provider and account identifier. We do not receive your Google or Apple password.
Request and service details, including problem descriptions, device information, appointments, messages, photos and files you choose to provide.
Quotes, invoices, payment status and transaction references. We do not need your online banking password, card PIN or banking approval code.
Information about an authorised representative, support person or NDIS arrangement where it is relevant to the service.
Technical information such as browser, device, security and website-use information reasonably needed to operate and protect the site.

3. How we collect information

We collect information directly from you when you use Start request, My Tech Help, an online form, a payment or service process, or communicate with us about a service. We may also receive limited information from a person you authorise, a sign-in provider, payment provider or another service provider involved in your request.

4. Why we use information

To understand, quote, deliver and support technology services.
To securely recognise you and connect the right request to the right customer.
To communicate service updates and provide secure access to My Tech Help.
To issue quotes, invoices, receipts and warranty or complaint records.
To protect customers, prevent fraud and investigate security concerns.
To meet legal, accounting, insurance, safety and regulatory obligations.
To improve our services using information that is appropriate for that purpose.

5. Data minimisation and sensitive information

Please only provide information reasonably needed for the technology service. Avoid sending passwords, financial secrets, identity documents or health information unless it is genuinely necessary for the agreed task.

If disability, health or NDIS information is relevant, we limit its use to the service, accessibility, safety, payment or legal purpose for which it is reasonably needed.

6. My Tech Help and request matching

My Tech Help may match current and earlier requests using verified account details, the request reference and contact details already connected with the request. If information does not safely match, we do not guess. We may ask you to confirm the original request details before linking or showing private information.

7. Automated assistance

Automated tools may classify a request, suggest a help category, summarise what you have written or help direct the request to the appropriate service area. They do not by themselves approve or reject paid work, decide a complaint, determine your legal rights or authorise payment.

If we materially change how automated tools use personal information in a way that requires additional privacy disclosure, we will update this policy before using them in that way.

8. Who we may share information with

We may disclose the minimum information reasonably needed to service providers that help us operate secure sign-in, website hosting, email delivery, payments, accounting, security, software, cloud services or technical support. We may also disclose information where required or authorised by law, or with your consent.

We do not sell customer personal information.

9. Overseas processing

Some service providers may process or store information outside Australia. Depending on the provider and service, overseas locations may include the United States and other countries used by global technology providers. Where Australian privacy law requires us to take steps before an overseas disclosure, we will do so.

10. Service messages and marketing

Service emails may be needed to provide secure access, request updates, quotes, bookings, invoices, safety information or other active-service information. Marketing is handled separately.

Where the Spam Act applies to a commercial electronic message, we will use the required consent basis, identify the sender and provide a working unsubscribe method. An unsubscribe request for marketing will not stop messages that are reasonably necessary to provide or secure an active service.

11. Security and data breaches

We use reasonable technical and organisational safeguards appropriate to the information we hold. No online system can be guaranteed to be completely secure, so keep your email account and secure access links protected.

Where the Notifiable Data Breaches scheme or another law requires notification of an eligible data breach, we will notify the relevant regulator and affected individuals as required.

12. Retention

We keep personal information only for as long as reasonably needed for service, warranty, complaint, accounting, insurance, security or legal purposes. Retention periods can differ depending on the type of record and any law that applies.

13. Access, correction and complaints

You may ask for access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before providing access.

If you have a privacy concern, contact us using the details below. We will review the concern and respond within a reasonable time. If you are not satisfied and the Privacy Act applies, you may also be able to complain to the Office of the Australian Information Commissioner. Victorian health-information complaints may also fall within the jurisdiction of the Health Complaints Commissioner.

Contact us

For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.

For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.