Help My Parent Check a Scam
Use this with a parent or older family member before they reply, click, pay, share a code or install anything.
Built for Australians who need a calm first check before clicking, paying, replying, sharing a code or installing anything.
What happened? Choose the safest starting point.
Use this as a first-check triage system. Start with the situation, then move to the safest next step before paying for help.
Designed for the moment people feel rushed or unsure.
This tool now gives a clearer path for three real situations: checking before acting, helping someone else, or recovering after money/details were shared.
Do not shame, argue or rush them. A calm response helps them tell you what really happened.
Reassure them first, pause the action, then verify through a saved number or official website — not the suspicious message or caller.
If money, codes, passwords or remote access were shared, move from checking to recovery: bank first if money is involved, then account/device security.
Tick what applies.
The result gives a simple risk level, what to avoid, and the safest next action.
How to help without making them feel blamed
Many scam victims stay quiet because they feel embarrassed. A calm family response helps people tell the truth faster, which protects money, accounts and identity details.
The safest habit is to pause the action, use a known number to verify, and keep evidence. Do not argue with the scammer and do not use contact details from the suspicious message.
- Reassure them first: no blame, no shame, and no rushing.
- Ask them not to reply, pay, install software or share codes while you check.
- Call the real person or organisation using a saved number, not the message link or caller number.
- If money was sent, call the bank first and save screenshots, phone numbers and payment receipts.
- If remote access or account details were shared, disconnect the device and start the hacked recovery helper.