First, reduce the risk
It shows what to do first, including when to stop using a device, when to call the bank, and when to avoid changing passwords on a risky device.
Free Australian recovery tool
Think you’ve been hacked? Start here.
Answer a few simple questions and get a calm action plan for hacked email, Facebook, phone, computer, bank, myGov, remote access scams or business email problems.
Important: if money is missing or bank/card details were shared, contact your bank first. This tool gives general guidance and helps you prepare recovery notes.
Remote access installedEmail hackedMoney missingBusiness invoice risk
No login. No server storage. Shared links do not include your answers.
How this helps
A simple guide for after something went wrong.
Use this helper if you clicked a suspicious link, paid money, gave a password or login code, installed remote access software, got locked out, or think an account or device has been hacked.
Then, check the right account
Choose email, Facebook/Instagram, remote access, business email, phone or computer to see practical checks in plain English.
Finally, create a clear report
Build simple notes you can copy for your bank, ReportCyber, IDCARE, your workplace, family, or local tech support.
Step 1 of 4
Simple recovery steps
Now, next and later.
Use this simple order: do these steps first, check your accounts next, then reduce the chance of it happening again.
Do now
Stop using the affected device, call your bank first if money is involved, and record what happened.
Do next
Change passwords from a safe device, turn on two-step login, sign out of other devices and check account security settings.
Do later
Update devices, remove suspicious apps, set up stronger passwords and two-step login, back up important files and show family or staff what to watch for.
Choose what needs help
Choose the account or device that needs help.
Avoid these mistakes
Do not make the hack worse.
Do not keep chatting
Do not keep talking to the scammer, even if they say they can fix it, refund it or recover money.
Do not use the affected device for banking
If remote access or malware may be involved, use another safe device and contact your bank first.
Do not delete everything first
Write down what happened, save existing messages or screenshots if safe, then follow recovery steps.
Create a report for support
Create my recovery report.
Fill in the report details in the helper, then press Create report on page. The report is created on this page only, so you can copy, print or use it when asking for help. Do not include passwords, codes, card numbers or identity document numbers.
Best result: complete the detail fields first, including when it happened, how they contacted you, what account or device was affected, what you already did, and what support you need.
Complete the helper above, fill in the report details, then press "Create report on page".
Privacy: this report is created on your device only. We do not store your answers or report on our server. When you close or leave this page, the details are cleared from this browser page. Your IT & Tech Mates only receives details if you choose to copy them into QuoteMe, email or another booking request.
Who should I contact?
Use the right help at the right time.
Emergency 000 Call 000 if there is immediate danger, physical safety risk, violence, coercion or urgent harm.
ReportCyber For cybercrime, hacked accounts, online incidents and reporting in Australia.
1300 CYBER1 Call 1300 292 371 for Australian cyber security advice.
IDCARE For identity risk, personal information exposure and identity support.
ATO scam help For ATO, tax, myGov or business identity concerns.
Your IT & Tech Mates For device clean-up, suspicious app removal, email rule checks, two-step login setup and recovery support.
Call 0452 323 571 Local tech help across Melbourne North. If money is missing, call your bank first.
Common questions
Recovery help questions people ask.
Should I change my password straight away?
Use a safe device first. If the affected device may be infected or remote controlled, avoid changing passwords on that device until it is checked.
What if money is missing?
Call your bank first. After that, use this helper to prepare notes and check whether your device, email or accounts also need attention.
What if I only received a suspicious message?
Use the Scam Checker instead. It is designed for checking suspicious messages before clicking, replying, paying or installing anything.
Need local support?
Contact Your IT & Tech Mates when you need hands-on help.
We can help check your device, remove suspicious remote access apps, scan for malware, review email forwarding rules, set up two-step login, prepare recovery notes and support family members who are not technical.
Responsible help: we cannot guarantee account recovery, money recovery or identity recovery. If anyone is in immediate danger, call 000. If money is missing, call your bank first. For identity risk, consider IDCARE. For cybercrime reporting, use ReportCyber. For cyber advice, call 1300 CYBER1.
Copied.