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Describe a problem or a goal. We’ll help you work out the next step.
Get tech help →Welcome back
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Epping & Wollert based · Melbourne’s north
Your local tech mates.
Your local tech mates.
What do you need a hand with?
Tell us what’s happening. We’ll help you find the next step.
Already asked us for help? Continue in My Tech Help →
YITM QuoteMe · Your Tech Help Assistant
Start with YITM QuoteMe.
Start in your own words, or choose an example.
Your answers · view or change
A local person reviews your request after you send it. Work and price are confirmed before paid work starts. Leave out passwords, PINs, banking details and one-time codes.
How getting help works
- Local peopleA person reviews your request.
- Clear explanationsStart in your own words. Review before sending.
- Agree the price firstPaid work needs your approval.
Start with QuoteMe. Continue in My Tech Help.
Your tech story, together.
Your requests, devices and conversations in one place, so getting help next time feels easier.
QuoteMe helps prepare your request. My Tech Help is where you return for updates, messages and the next step. Sign in to see your own information.
Open My Tech Help →Inside My Tech HelpFeature overview · sign in for your information
Neighbours helping neighbours
There’s a place for you here.
Ask for help, look out for someone you know, or bring your skills and local connections.
Your IT & Tech Mates provides local tech help. We’re building connections through TheFixers.APP so more people can play a part.
Help someone
Arrange support for a family member with their permission, or point a friend towards help.
Help someone you know →Connect people
Explore the referral community we’re preparing, with opportunities to introduce people and share useful skills.
Explore TheFixers.APP →A helpful connection starts with you.
- Someone you know needs tech help.
- You introduce them to local support.
- They choose whether to proceed.
Planned Connector reward
5% commission
On eligible completed, paid jobs, subject to final terms.
$300 eligible amount $15 reward
How the planned reward works
The 5% applies to the eligible job amount when your referral leads to a completed, paid job. Eligibility and calculation details are being finalised.
Programme in preparation. Payments are not enabled yet.
TheFixers.APP is currently invitation-only. Public referral sign-up and tracking are not open yet. You can ask YITM for help today.
Everyday technology, local support
What do you need a hand with?
Choose a service, or tell QuoteMe what’s happening if you’re unsure.
Local technology help · Melbourne’s north
Smart tech help. Local people.
Your IT & Tech Mates is based around Epping and Wollert and helps homes, seniors, students, NDIS participants and small businesses across Melbourne’s north. Whether your laptop won’t start, your Wi-Fi keeps dropping out, you are worried about a scam, or your business needs help with computer repairs, laptop repairs, business IT, websites, software or AI — just tell us what is happening. You do not need to know the technical name for the problem.
Phone and tablet repairs, computer and laptop repairs, home tech support and business IT: explore our local services or start with QuoteMe.
We’re localBased around Epping and Wollert, helping customers across Melbourne’s north.
A real person checks itWe confirm the work and price with you before anything paid starts.
Keep private details privateNever send us passwords, PINs, banking details or one-time codes.
Pick up where you left offYour requests, devices and updates can stay together, so you do not have to start again next time.
Showing the most relevant homepage help first.
Local repair proofLaptop & MacBook repairsEpping, Wollert, Mill Park and nearby suburbs Wi-Fi & home technologyCoverage, NBN and connected-device problems Clear customer feedbackRead genuine feedback and how reviews are collected
Read customer reviews →
Local tech help, explained clearly.
Customers contact us for cracked screens, charging faults, slow computers, data recovery, Wi-Fi problems and practical technology support.
Repair services
Repair help for the devices you rely on.
You do not need to know the exact fault. Start with what you can see or what stopped working.
01
Laptop & MacBook
Slow computers, charging faults, broken screens, batteries, liquid damage and hardware problems.
02
Phone & tablet
Cracked displays, charging problems, damaged devices and other phone or tablet repair needs.
03
Data recovery
Help when important files are on a dead, damaged or unbootable computer, hard drive or SSD.
04
Wi-Fi & internet
Drop-outs, weak rooms, NBN setup, device connection problems and home network troubleshooting.
Seniors & Families
Patient help with your everyday technology.
Get help with a phone, tablet, computer, email or Wi-Fi. We explain one step at a time, with room to ask questions and practise. Tell us what you want to do; you do not need to know the technical terms.
- Fix a problem or set up a new device.
- Learn everyday tasks such as photos, email and video calls.
- Arrange help for a parent or family member, with their consent.
Home visits, remote help and collection depend on the task and availability. We confirm arrangements and costs before work begins.
Arranging help for a parent? You can contact us on their behalf. We confirm their wishes and consent before sharing updates or arranging support. See family-arranged support →
Worried about a suspicious message? Start with Scam Safety →
NDIS & Accessible Tech Help
Technology help built around what you need to do.
Help with devices, accessibility settings and everyday technology, guided by what you want to do. Tell us your goal and any communication or access needs. You can enquire yourself or with a family member or authorised support person.
Your IT & Tech Mates is not a registered NDIS provider.
With your consent, we can work with your support coordinator, case manager or plan manager to clarify your technology needs, quote and payment arrangements.
We do not offer NDIA-managed funding as a payment path. If this applies to you, we can discuss private-pay technology help without implying NDIS coverage.
Not sure which NDIS support item may apply?
Our Support Item Matcher can suggest up to three possible catalogue matches from your description for you and your plan manager to review. You can choose none and still ask for help.
A suggested match is not funding or claim approval. Eligibility, budget and payment arrangements must be checked before work begins. Everyday devices and general repairs are not automatically covered.
How the support item matcher works →The matcher opens in the same request assistant. Describe your task first; no item number is needed. You can continue without selecting a suggested match.
Service area & collection
Serving Epping, Wollert and Melbourne’s north.
Based in Epping and Wollert, we help customers across Melbourne’s north, including South Morang, Mill Park, Thomastown, Mernda, Bundoora, Craigieburn, Doreen, Lalor and nearby suburbs.
Depending on the job, help may involve pickup, drop-off, a home or on-site visit, remote support or specialist assessment. Collection and visit arrangements are confirmed before you rely on them.
Check all service areas →
Small business technology · Melbourne’s north
A tech mate for your business, too.
Business IT support, professional email, Microsoft 365 and practical setup help. Your domain, website and core accounts stay in your name.
Websites & ongoing care
A website that feels like your business.
Explore website care and design options, then tell us what your website needs to do. We confirm scope and costs with you.
Software, AI & the Intent Engine
Make the next step easier for your customers.
QuoteMe uses our Intent Engine to understand what someone needs and ask useful follow-up questions. Explore the same approach for your business, alongside software and workflow improvements.
Refurbished laptops · setup help
Choose a laptop with someone on your side.
Explore options for seniors, students, families and small businesses. Stock changes; we confirm the exact device, condition and price before you decide.
Ready when you are
Need a hand? Your tech mates are here.
You can explore help before sharing contact details. Review your request before sending it; paid work needs your approval.