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Laptop & MacBook
Slow computers, charging faults, broken screens, batteries, liquid damage and hardware problems.
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Your neighbourhood tech mates · Melbourne’s north
Friendly local tech help.
Friendly local tech help.
For home, business and family.
Computer and device repairs, small-business IT, patient senior support and accessible technology help across Melbourne’s north. Tell us what you need in your own words.
Serving Epping, Wollert & Melbourne’s north
Tell us the problem first. We confirm the scope and price before paid work begins.
Start here
What can we help with today?
Home and business cards open guided help. Senior and NDIS cards take you to their support options below.
Seniors & FamiliesPatient help at your paceFix something, learn to use a device, or arrange technology help for a parent.See senior & family support →
NDIS & Accessible TechStart with your technology goalDevice help, accessibility setup and possible support item matching. We are not a registered NDIS provider.See NDIS support & item matcher →
Repair a computer or device
Tell us what’s happening with your device.Describe the main problem in your own words.
What do you need help with? Choose a card to continue straight to QuoteMe. You can also type below if you would rather describe it in your own words.
Business IT
Improve how the business works
Describe the problem in your own words. A photo is optional.
Tell us what happened. We’ll prepare the next step.
Or choose a common problemPick one only if it matches. You can still type your own description.
Do not click suspicious links, pay, share passwords or codes, or give remote access while you are unsure.
Open Scam Safety →No request is created until you continue to QuoteMe. Your description is checked while you type. Please leave out passwords, PINs, banking details and one-time codes.
How this guided help works
Powered by our Intent Engine.You’re using our customer-intent technology on this page.See how it works →Your help summary: review what we understood, then continue to QuoteMe without typing the same details again.
Which option is closest?
Review your request
Ready to reviewCheck what we understood
- Starting point
- What you told us
- Business focus
- Collection suburb
Your request is in
Your reference is .
Relevant help
Here’s what we foundWaiting for enough detail
Tell us a little more
You can still use all the normal choices below.
Next stepAnswer a few short questions, then send your request. Nothing is charged until you approve a quote.
One quick question at a time
One useful questionLet’s narrow the next step
Choose the answer that fits best. This does not diagnose the problem or send a request.
Choose the closest answer
Check what will carry into QuoteMe
Your answers stay the same. If you use wording help, it only makes the summary easier to read. You can check and edit it before continuing.
This summary is based on the answers you confirmed. Review or edit it before continuing.
Suggested next step
Guided result ready
Optional photo
Type it, add a photo, or use both
A photo can help us notice visible details or read a model label. It does not diagnose the problem, and you can check or remove the details before continuing.
Choose a JPEG, PNG or WebP image up to 5 MB. Typing always remains available.
Check and correct what the photo appears to show
Your photo is used only to help with this request and is deleted after it is checked. Hidden photo details are removed where possible. Do not photograph passwords, PINs, one-time codes, login screens, identity documents or banking details.
Showing the most relevant homepage help first.
Repair services
Repair help for the devices you rely on.
You do not need to know the exact fault. Start with what you can see or what stopped working.
02
Phone & tablet
Cracked displays, charging problems, damaged devices and other phone or tablet repair needs.
03
Data recovery
Help when important files are on a dead, damaged or unbootable computer, hard drive or SSD.
04
Wi-Fi & internet
Drop-outs, weak rooms, NBN setup, device connection problems and home network troubleshooting.
How getting help works
Tell us the problem. Approve only what you agree to.
The website helps prepare the request. A person confirms important decisions, pricing and paid work.
Tell us what happened
Describe the problem, choose a common issue or add an optional photo.
Review the next step
Check what we understood and answer one useful missing question only when needed.
Approve agreed work
QuoteMe carries your details forward. Pricing and work are confirmed before anything paid begins.
Seniors & Families
Patient help with your everyday technology.
Get help with a phone, tablet, computer, email or Wi-Fi. We explain one step at a time, with room to ask questions and practise. Tell us what you want to do; you do not need to know the technical terms.
- Fix a problem or set up a new device.
- Learn everyday tasks such as photos, email and video calls.
- Arrange help for a parent or family member, with their consent.
Home visits, remote help and collection depend on the task and availability. We confirm arrangements and costs before work begins.
Arranging help for a parent? You can contact us on their behalf. We confirm their wishes and consent before sharing updates or arranging support. See family-arranged support →
Worried about a suspicious message? Start with Scam Safety →
NDIS & Accessible Tech Help
Technology help built around what you need to do.
Help with devices, accessibility settings and everyday technology, guided by what you want to do. Tell us your goal and any communication or access needs. You can enquire yourself or with a family member or authorised support person.
Your IT & Tech Mates is not a registered NDIS provider.
With your consent, we can work with your support coordinator, case manager or plan manager to clarify your technology needs, quote and payment arrangements.
We do not offer NDIA-managed funding as a payment path. If this applies to you, we can discuss private-pay technology help without implying NDIS coverage.
Not sure which NDIS support item may apply?
Our Support Item Matcher can suggest up to three possible catalogue matches from your description for you and your plan manager to review. You can choose none and still ask for help.
A suggested match is not funding or claim approval. Eligibility, budget and payment arrangements must be checked before work begins. Everyday devices and general repairs are not automatically covered.
How the support item matcher works →The matcher opens within QuoteMe. Describe your task first; no item number is needed. You can continue without selecting a suggested match.
Local repair proofLaptop & MacBook repairsEpping, Wollert, Mill Park and nearby suburbs Wi-Fi & home technologyCoverage, NBN and connected-device problems Clear customer feedbackRead genuine feedback and how reviews are collected
Read customer reviews →
Local tech help, explained clearly.
Customers contact us for cracked screens, charging faults, slow computers, data recovery, Wi-Fi problems and practical technology support.
Service area & collection
Serving Epping, Wollert and Melbourne’s north.
Based in Wollert, we help customers in Epping, Wollert, South Morang, Mill Park, Thomastown, Mernda, Bundoora, Craigieburn, Doreen, Lalor and nearby suburbs.
Depending on the job, help may involve pickup, drop-off, a home or on-site visit, remote support or specialist assessment. Collection and visit arrangements are confirmed before you rely on them.
Check all service areas →Small Business IT Support · Melbourne's North
Practical IT support for small businesses and sole traders.
Pay-as-you-go IT support for small businesses and sole traders with 1–5 computers. Get help with Microsoft 365, email, Wi-Fi, backups, new device setup and day-to-day IT problems. No ongoing IT support contract required.
$150 per hour including GST.
Already a Business IT customer?Continue your Messages & updates and view approvals, bookings and invoices in one place.Open Business Workspace →
Software & AI for your business
Spend less time chasing enquiries and repeating admin.
Start with one repetitive workflow, such as enquiry handling or quote follow-up, and test a small improvement before committing to a larger software or AI project.
Partner, investor, referral, supplier or media enquiry? Send a business enquiry →
● LIVE ON THIS PAGEOur Intent Engine product
Help your website understand what customers need.
The guided help on this page uses our Intent Engine to interpret a problem and suggest a next step. We offer the same capability to small businesses that want a smarter way to handle enquiries, lead capture, quoting, booking and support.
- Let customers explain what they need in their own words.
- Identify likely intent and route enquiries to the right service or workflow.
- Ask one useful clarification only when confidence is not high enough.
- Carry confirmed context into forms, quoting, booking or human review so customers do not repeat themselves.
Need a hand?
Tell us what’s wrong and we’ll help you find the next step.
No request is created until you choose to continue. QuoteMe collects your contact details once.
Refurbished laptops · fully set up
One recommended laptop package for each kind of customer.
Choose the package that sounds closest to you. The model shown is an example because refurbished stock changes. Every package is subject to stock availability and includes a 12 Months Warranty. We confirm the exact refurbished laptop, specification, condition and final price before you decide.
Refurbished12 Months Warranty
Senior Easy Laptop
e.g. HP EliteBook 840 G8
Intel Core i5 • 16GB RAM • 256–512GB SSD • Windows 11
Starts From $699A clearer, simpler refurbished laptop package for everyday use.
Refurbished12 Months Warranty
Student Study Laptop
e.g. Dell Latitude 5430
Intel Core i5 • 16GB RAM • 512GB SSD • Windows 11
Starts From $799Prepared for assignments, Microsoft 365, web and video calls.
Refurbished12 Months Warranty
Family Everyday Laptop
e.g. Dell Latitude 5420
Intel Core i5 • 16GB RAM • 512GB SSD • Windows 11
Starts From $799A practical home laptop for schoolwork, bills, browsing and video calls.
Refurbished12 Months Warranty
Business Ready Laptop
e.g. Lenovo ThinkPad T14 Gen 2
Intel Core i5 or i7 • 16GB RAM • 512GB SSD • Windows 11 Pro
Starts From $899Business-class refurbished hardware prepared for Microsoft 365 and everyday work.
Not sure which one?Tell QuoteMe who the laptop is for and what you need it to do. We can help narrow it down.
Help me choose a laptopSubject to stock availability. Example models only. Brand, model, cosmetic grade, processor generation, storage and exact specification may change. Final availability and price are confirmed before purchase.