Hourly Support
$155 / hour
$135/hour for local Melbourne North customers.
- No call-out fee
- Minimum one hour
- After the first hour, billed in 30-minute increments
- Best for troubleshooting, Wi-Fi, printers, setup and general tech support
Same-day local tech help
No fix, no fee
Your tech fixed.
By your actual neighbours.
Local IT support in Melbourne North with same-day help for computers, laptops, phones, Wi-Fi and home tech across Epping, Wollert and nearby suburbs.
Not sure what’s wrong or how much it will cost? Just message us. We will tell you what is likely happening, give you a rough cost, and let you know whether it is worth fixing — before you spend a cent. No pressure.
We help with computer repairs in Melbourne North, laptop repairs, phone repairs, Wi‑Fi setup, senior tech support, NDIS tech support, business IT support and small business software and AI solutions.
5★ from hundreds of neighbour reviewsNo fix, no fee.Clear quote before work starts. Honest advice if it is not worth repairing.
Real local support.You talk to a real person who knows the area and gives straight answers.
Home visits.We come to your kitchen table or home office when that makes more sense.
Honest decisions.Repair, replace, recover or upgrade — we tell you what we would actually do.
Usually respond quickly · Epping, Wollert & Melbourne North · Mon–Sat 9am–7pm · Helping homes, seniors, NDIS clients, students and businesses
Most people who contact us just want a straight answer about what is wrong and what it will cost. That is exactly what we give them.
✓
No fix, no feeNo surprise bill if the repair cannot be completed.
✓
Plain-English adviceWe explain what broke, what it costs, and what we would do if it were ours.
✓
Home visits availableConvenient help for homes, families and everyday tech issues across Melbourne North.
Choose your service
What do you need help with right now?
Start with the card that matches your problem. Not sure which one? The Start Here page will help you find the right path.
Most common
Device repair
Computer, laptop, MacBook, phone, tablet, data recovery and virus removal.
ComputerLaptopPhoneTablet
Home visits
Home IT support
Wi‑Fi, printers, setup, troubleshooting and patient help at your kitchen table.
Wi‑FiPrinterSetupSupport
Business growth
Software, AI & automation
Custom software, AI assistants, chatbots, automation, CRM and system integration.
AIAutomationCRMSoftware
Families & care
Seniors, NDIS & school devices
Plain-English help for parents, carers, students, seniors and support teams.
SeniorsNDISSchoolFamily
Get started faster
Not sure where to begin? Start with one of these.
Some people know the exact service they need. Many do not. These three pages help you choose the right path, understand what happens next, and decide whether Your IT & Tech Mates is the right fit before you book.
Start Here
Not sure which service fits your problem? Use this page to choose the right next step for repairs, support, quotes and urgent help.
How It Works
See what happens before work starts, how quotes and approvals work, and what to expect from first contact to finished job.
Why Choose Us
Learn what makes Your IT & Tech Mates different from a repair chain, and why local customers trust us for honest advice and real support.
Pricing
Simple pricing before you book.
Clear hourly rates, no call-out fee, and upfront quotes before work begins. For full detail, see the complete pricing guide.
Repairs
Computer, device and phone repairs are quoted before work starts.
- Fixed quote per job or repair
- Price depends on issue, parts and labour
- No work starts without your approval
- Good for screens, batteries, charging, malware and hardware faults
Projects & Consulting
Websites, AI, apps, system upgrades and consulting are quoted based on scope.
- Website services
- AI integration & automation
- Mobile app development
- System upgrades & integration
- IT consulting: hourly or project quote
Start here
What kind of help do you need today?
Pick the situation that sounds most like yours and we will take you straight to the right page.
My computer, laptop or phone is broken
Repairs, recovery, virus removal and urgent device help across Melbourne North.
Start with repair help →
My home tech or Wi-Fi is frustrating
Wi-Fi dropouts, printer issues, setup help and in-home support for everyday headaches.
Fix home tech issues →
I am helping a parent or senior
Patient, plain-English support for seniors, families and carers who want trusted local help at home.
Get senior tech help →
I need help for an NDIS participant
Practical tech support for participants, families, support coordinators, plan managers and care teams.
View NDIS support →
I need help for my business
Local business IT support, device help, software improvements and practical systems advice for small teams and owner-operators.
Explore business help →
I need help with a student device
School laptop, tablet and setup help for parents and students, including back-to-school and repair guidance.
Sort student devices →Not sure which page fits?
You do not need to diagnose the problem before contacting us. Tell us what is happening in plain English and we will guide you from there. Here is what usually happens:
- You message or call and describe the issue — even “it’s just not working” is enough
- We tell you what is likely wrong, what it may cost, and whether it is worth fixing
- You decide whether to go ahead — no pressure, no obligation
- Good for unsure visitors who do not know the exact service name
- Helpful for family members, providers, coordinators and case managers
- Useful if you want advice before booking or calling
- A simple way to point school, senior, NDIS and business enquiries in the right direction
For small business
Software, automation and AI help for small businesses under 10 staff.
Not sure where to start with software or AI? Browse the main services below, then scroll down to see practical AI assistant ideas suited to small businesses like yours.
Start hereYour IT and Tech Mates small business AI solutions hero image for Melbourne
Software & AI Solutions Hub
The main entry point for small businesses that want practical software improvements, AI help, automation ideas and clearer next steps.
Open this service →PopularYour IT and Tech Mates small business AI help hero image for MelbourneSmall Business AI Help
A practical starting point if you want help using AI for enquiries, quoting, admin, follow-up, reporting or everyday team workflows.
Open this service →ReviewYour IT and Tech Mates AI business process review for small business in MelbourneAI Business Process Review
See where AI and automation can save time, reduce manual steps and improve how your business handles enquiries, jobs and follow-up.
Open this service →GuideYour IT and Tech Mates small business AI where to start guide image for MelbourneWhere to Start with AI
A plain-English guide for small business owners who want to know what to automate first and which AI ideas are actually worth doing.
Open this service →Custom software developmentAI automationAI chatbot developmentBusiness systemsLegacy system modernisationManaged developmentSoftware & AI pricing
Practical AI assistant ideas for small business
These are the most common AI assistant types that small business owners ask us about. Each one solves a specific everyday problem.
Your IT and Tech Mates AI customer enquiry assistant for small business
AI customer enquiry assistant
Handle common questions, lead capture and first replies.
View idea →Your IT and Tech Mates AI quote and cost estimate assistant for small businessAI quote & cost estimate assistant
Help scope jobs, qualify requests and prepare estimates.
View idea →Your IT and Tech Mates AI follow-up assistant for small businessAI follow-up assistant
Support reminders, next steps and customer follow-up after enquiries.
View idea →Your IT and Tech Mates AI admin notes assistant for small businessAI admin notes assistant
Summarise calls, meetings and service notes into usable actions.
View idea →Your IT and Tech Mates AI content assistant for small businessAI content assistant
Draft updates, emails, simple content and reusable customer replies.
View idea →Your IT and Tech Mates AI FAQ and knowledge base assistant for small businessAI FAQ & knowledge base assistant
Turn your FAQs and internal knowledge into a searchable helper.
View idea →Your IT and Tech Mates AI booking and appointment assistant for small businessAI booking & appointment assistant
Make bookings, availability checks and appointment flows easier.
View idea →Your IT and Tech Mates AI reporting and insights assistant for small businessAI reporting & insights assistant
Summarise trends, service activity and key business numbers.
View idea →Your IT and Tech Mates AI CRM lead pipeline assistant for small businessAI lead tracker & CRM
Capture leads, track follow-up and keep your CRM workflow cleaner.
View idea →What we fix
Computer repairs, laptop repairs and phone repairs in Epping & Melbourne North.
Your IT and Tech Mates provides computer repairs in Epping VIC, laptop and MacBook repairs, phone screen and battery repairs, data recovery, virus removal and in-home IT support with clear advice before you spend money.
💻 Computer & laptop repairs
Fast, honest help for slow laptops, startup failures, cracked screens, overheating, viruses, upgrades and MacBook issues.
- Windows laptops, desktops and MacBooks
- Battery replacement, screen repair and SSD upgrades
- Virus removal, boot issues and data recovery
- Same-day help for many common faults
📱 Phone & tablet repairs
Cracked screens, weak batteries, charging issues, iPhone problems, iPad repairs and same-day help for daily-use devices.
- iPhone, iPad, Samsung and Android devices
- Screen replacement and charging port repairs
- Battery swaps and practical repair guidance
- Fast turnaround for essential devices
📶 In-home IT support
For Wi‑Fi, printers, new device setup, patient support and one-on-one help in your home across Melbourne North.
- Home Wi‑Fi setup and troubleshooting
- Printer setup and device connection issues
- New laptop, phone or tablet setup
- Patient support for families and seniors
Everyday tech help
More device, home and family tech services.
These images and links cover the common jobs people ask about after computer and phone repairs: iPad setup, tablet help, printer issues, gaming consoles and patient support at home.
iPad & tablet setupSetup, transfers, apps, email, accessibility and family support for tablets.
Phone repair helpCharging, battery, screen, setup and practical repair-vs-replace advice.
Printer setup & repairPrinters that will not connect, scan, print or talk to the right device.
Gaming console setupConsole setup, internet connection, accounts, family controls and troubleshooting.Popular local pages
Popular repair pages across Epping, Wollert & Melbourne North.
These are the pages people use most when they need fast help for a specific service and suburb.
Computer Repairs Epping
Same-day help for slow computers, startup issues, virus removal, upgrades and practical repair advice in Epping.
Laptop Repairs Epping
Battery, charging, overheating and screen problems fixed with honest advice and local support in Epping.
Phone Repairs Epping
Fast local help for screen damage, battery issues, charging faults and other everyday phone problems.
MacBook Repairs Epping
MacBook running slow, not starting or showing a black screen? Local help in Epping with honest advice before you spend money.
Common problems we solve
Popular device problems we fix every week.
These issue pages match how real people search when something is broken, slow, overheating or not charging.
Service directory
Major services across the site, all from one place.
This directory gives visitors and search engines a clearer map of the whole service area without making the top of the page feel cluttered.
Device repairs
Core repair services for everyday devices.
Home IT support
In-home support for Wi-Fi, printers, setup and everyday tech frustration.
Software, AI & business systems
The strategic services you asked to highlight more strongly.
Seniors, NDIS & families
Trust-heavy services for carers, families and support teams.
Free tools
Useful tools that answer commercial-intent questions before people book.
Areas and local pages
Important local SEO pages for Melbourne North suburbs.
Why people choose us
Why people in Epping and Melbourne North choose us over a repair chain.
Too many people were getting vague quotes, rushed communication and support that felt cold. Your IT and Tech Mates was built to make tech support feel like a neighbour helping a neighbour.
Big repair chains
- Call-centre feel and scripted responses
- Drop-off service and unclear timelines
- Upsells, handoffs and vague pricing
- You feel like another job ticket
Your IT and Tech Mates
- You talk to a real local person
- Same-day help and home visits when possible
- Clear quotes and honest repair-vs-replace advice
- Support that feels human from start to finish
Meet your local technician
Need a local tech who explains things clearly? You are talking to Paul.
When you call, message or book, you are dealing with a real local technician — not a call centre or a queue. Just someone who explains things clearly, shows up and helps you make the right decision.
Meet Paul
Paul helps customers across Epping, Wollert and Melbourne North with computer repairs, phone issues, Wi‑Fi problems, device setup and practical advice.
- Plain-English advice with no upsell pressure
- Repair vs replace guidance based on what actually makes sense
- Patient in-home support for families, seniors and everyday users
- Local follow-up support after the job is done
What your neighbours say
Real locals. Real trust.
★★★★★
“He turned up when he said he would, explained everything clearly, and had the laptop working again that day. It felt like honest help from someone local instead of a repair chain.”
Google reviewEpping · laptop repair★★★★★
“Finally someone who just speaks normally. No upsell, no pressure, just honest help for our family devices. We got clear advice on whether the computer was worth repairing.”
Google reviewWollert · computer repair★★★★★
“The Wi‑Fi and printer headaches were sorted in one visit. I wish I had called sooner. It saved us hours and everything was explained in plain English.”
Google reviewMelbourne North · in-home IT supportLocal service areas
Local repairs across Melbourne North.
We cover Epping, Wollert, South Morang, Mill Park, Thomastown, Mernda and nearby Melbourne North suburbs.
Local area coverage
Our computer repair service is based in Wollert VIC 3750, allowing fast local support across Melbourne North.
- Core service: Epping, Wollert, South Morang, Mill Park
- In-home visits for many jobs
- Mon–Sat 9am–7pm
Free diagnostics
Helpful if you want clarity before you book.
We do not hide knowledge. These free tools help you understand the problem before you call, WhatsApp or book.
⚡
Battery Cost Estimator
Realistic repair cost for a dying laptop, iPhone or iPad battery.
Open tool →
💾
Data Recovery Estimator
Know whether recovery is worth trying before you spend money.
Open tool →
🌡️
Overheating Diagnosis
For hot, noisy or slowing laptops that may need a clean or fan fix.
Open tool →
📱
Phone Repair Estimator
Price guide for cracked screens, charging issues and tablet repairs.
Open tool →
🛡
Scam Risk Assessment
Worried about suspicious calls, texts or a hacked account?
Open tool →
📶
Wi‑Fi Troubleshooter
For dropouts and weak signal before booking an in-home visit.
Open tool →
Helpful guides
Useful guides for people comparing their options.
These guides help you compare options and feel more confident before you book.
How much does computer repair cost?Price ranges, common faults and when repair makes sense.
Why is my computer so slow?Understand performance issues before you spend money.
Can deleted files be recovered?Data recovery expectations, options and next steps.
What to do after water damageUrgent first steps for wet phones, laptops and devices.
Local movement
Earn, learn and support your community.
TheFixers.app helps keep work, trust and opportunity inside the community instead of sending money to big chains.
Perfect for students, young adults and anyone wanting extra income or real-world experience.
Why locals are joining
- Keep jobs and income in Epping & Melbourne North
- Help neighbours avoid overpriced repair chains
- Build real-world experience helping real people
- Great for students, job seekers and side hustlers
1
Refer someone
Share your link with a friend or neighbour who needs help.
2
They get help
They get trusted local support from a real person.
3
You earn 4%
Commission per completed job, 24-month window.
4
Community wins
Support stays local instead of leaking to chains.
FAQ
Questions we hear every day.
How much do computer repairs cost in Epping and Melbourne North?+
Computer repairs in Epping and Melbourne North usually cost between $80 and $300 depending on the issue, required parts and labour involved. Simple software issues are often at the lower end, while screen, battery and hardware repairs can cost more.
How quickly can you repair my laptop in Epping?+
Many common repairs in Epping and Melbourne North are completed same-day or next-day, subject to availability and depending on the fault and parts required.
Do I need to know what is wrong before I contact you?+
No. Most people contact us with “it is just not working” or “it is slow”. That is enough to start. We ask a few simple questions and go from there.
Do you come to homes across Melbourne North?+
Yes. We offer in-home computer repairs, phone help, Wi‑Fi setup, printer support and new device setup across Epping, Wollert, South Morang, Mill Park and surrounding Melbourne North suburbs.
Can you help with slow laptops, viruses and startup problems?+
Yes. We help with slow laptops, overheating computers, startup issues, malware removal, device tune-ups and practical advice on whether repair or replacement makes more sense.
Do you offer no fix no fee?+
Yes. If we cannot fix the device, you do not pay. We also provide a clear quote before work starts so there are no surprises.
Local community
Join our local tech help group
Epping & Wollert — real local help, advice and affordable devices.
Or visit
Need help today? We actually pick up.
Slow laptop, broken phone, bad Wi‑Fi or something urgent? Call or WhatsApp — you will talk to a real local person, not a script or a chain.
If we cannot fix it, you do not pay.