Computer & phone repairs near you in Melbourne’s north
Cracked phone, broken laptop, dropping Wi-Fi or a dodgy message? Tell QuoteMe what’s wrong, get an AI-assisted estimate, and a local person confirms your final price before any work starts.
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Your IT & Tech Mates
AI virtual receptionist
How can we help today?
Tell me what you need in your own words. You don’t need to know the technical terms.
I’m an AI assistant. A person confirms work and final pricing. Leave out passwords, PINs, banking details and one-time codes.
How getting help works
Tell QuoteMeDescribe it in your own words.
Get an estimateSee what it may cost and what happens next.
Price confirmed firstA local person confirms your final price. Once we confirm it, that’s your price.
What happens next: after you send your request, a local person reviews it and confirms the details and your final price with you. Nothing paid starts until you agree.
Everyday technology, local support
What do you need a hand with?
Choose a service, or tell QuoteMe what’s happening if you’re unsure.
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Local technology help · Melbourne’s north
Smart tech help. Local people.
Your IT & Tech Mates is based around Epping and Wollert and helps homes, seniors, students, NDIS participants and small businesses across Melbourne’s north. Whether your laptop won’t start, your Wi-Fi keeps dropping out, you are worried about a scam, or your business needs help with computer repairs, laptop repairs, business IT, websites, software or AI — just tell us what is happening. You do not need to know the technical name for the problem.
Phone and tablet repairs, computer and laptop repairs, home tech support and business IT: explore our local services or start with QuoteMe.
We’re localBased around Epping and Wollert, helping customers across Melbourne’s north.
A real person checks itWe confirm the work and price with you before anything paid starts.
Keep private details privateNever send us passwords, PINs, banking details or one-time codes.
Pick up where you left offYour requests, devices and updates can stay together, so you do not have to start again next time.
Showing the most relevant homepage help first.
Real neighbourhood repair help across Melbourne’s north.
Local repair proof
Local tech help, explained clearly.
Customers contact us for cracked screens, charging faults, slow computers, data recovery, Wi-Fi problems and practical technology support.
Laptop & MacBook repairsEpping, Wollert, Mill Park and nearby suburbsWi-Fi & home technologyCoverage, NBN and connected-device problemsClear customer feedbackRead genuine feedback and how reviews are collected
A local tech help business based in Wollert, Victoria.
What we fix
Computers, laptops, phones and tablets, plus Wi-Fi, data recovery and scam clean-up.
Where we help
Epping, Wollert, Mernda, South Morang, Mill Park, Doreen, Thomastown, Bundoora and Melbourne’s north.
How pricing works
You get an AI-assisted estimate first. A person confirms your final price, and once confirmed it is fixed. Rates: $150/hour standard, $110/hour Senior Tech Support, including GST.
Hours
Monday to Saturday, 9am to 10pm.
How to start
Tell QuoteMe what’s wrong, in your own words.
Why neighbours choose us
Tech help that works differently.
Most repair shops make you ring and wait for a price. We do it the other way round.
Estimate first
Describe the problem to QuoteMe in your own words and see what it may cost before you commit to anything.
Price confirmed by a person
AI helps with the estimate. A local person reviews it and confirms your final price. Once confirmed, it is fixed.
Plain English, no jargon
We explain what is wrong and what your options are, at your pace, whether you are 18 or 88.
Local, not a call centre
Based in Wollert and helping neighbours across Melbourne’s north. You deal with the same local team.
Phones, laptops and more
Computers, phones, Wi-Fi, data recovery, scam clean-up and family tech help, all in one place.
Published rates
No mystery pricing. Our hourly rates are on our pricing page for anyone to read.
Standard support $150/hour · Senior Tech Support $110/hour (both including GST) · See pricing →
Google reviews
What neighbours say.
★★★★★
“Huge thanks to Jasper from Your IT and Tech Mates for the fast Apple Macbook laptop screen replacement in Wollert. He fixed my cracked Apple Retina display on my MacBook Air at a great price and had me back to work in no time!”
Li X. · 5-star Google review · MacBook screen replacement, Wollert★★★★★
“Paul is extremely professional and kept me updated constantly on his progress in trying to fix my laptop.”
Helping neighbours in Epping, Wollert, Mernda, South Morang, Mill Park, Doreen, Thomastown and Bundoora.
Quick answers
Questions neighbours ask before they book.
How much does computer or phone repair cost?
Tell QuoteMe what’s wrong and you get an AI-assisted estimate straight away. A local person then confirms your final price, and once we confirm it, that is your price. Standard tech support is $150 per hour including GST, and Senior Tech Support is $110 per hour including GST.
Do I get a price before any work starts?
Yes. You see an estimate first, then a person confirms the final price with you. Nothing paid starts until you agree.
Which suburbs do you help in?
We are based in Wollert and help neighbours in Epping, Wollert, Mernda, South Morang, Mill Park, Doreen, Thomastown and Bundoora, across Melbourne’s north.
Do you repair phones as well as computers?
Yes. We repair laptops, computers, phones and tablets, and also help with Wi-Fi, data recovery, scam clean-up and everyday tech problems.
I think I clicked a scam link. What should I do?
Don’t reply, pay or log in. Use our free scam message checker for a plain-English check, then ask QuoteMe for help and we will talk you through what to do next.
Can you help my parent or a family member with their tech?
Yes. We offer patient, one-step-at-a-time help for seniors and family members, arranged with their consent. Senior Tech Support is $110 per hour including GST.
Seniors & Families
Patient help with your everyday technology.
Get help with a phone, tablet, computer, email or Wi-Fi. We explain one step at a time, with room to ask questions and practise. Tell us what you want to do; you do not need to know the technical terms.
Fix a problem or set up a new device.
Learn everyday tasks such as photos, email and video calls.
Arrange help for a parent or family member, with their consent.
Home visits, remote help and collection depend on the task and availability. We confirm arrangements and costs before work begins.
Arranging help for a parent? You can contact us on their behalf. We confirm their wishes and consent before sharing updates or arranging support. See family-arranged support →
Help with devices, accessibility settings and everyday technology, guided by what you want to do. Tell us your goal and any communication or access needs. You can enquire yourself or with a family member or authorised support person.
Your IT & Tech Mates is not a registered NDIS provider.
With your consent, we can work with your support coordinator, case manager or plan manager to clarify your technology needs, quote and payment arrangements.
We do not offer NDIA-managed funding as a payment path. If this applies to you, we can discuss private-pay technology help without implying NDIS coverage.
Our Support Item Matcher can suggest up to three possible catalogue matches from your description for you and your plan manager to review. You can choose none and still ask for help. A suggested match is not funding or claim approval. Eligibility, budget and payment arrangements must be checked before work begins. Everyday devices and general repairs are not automatically covered. How the support item matcher works →
Patient local help, with collection or visit options confirmed for the job.
Service area & collection
Serving Epping, Wollert and Melbourne’s north.
Based in Epping and Wollert, we help customers across Melbourne’s north, including South Morang, Mill Park, Thomastown, Mernda, Bundoora, Craigieburn, Doreen, Lalor and nearby suburbs.
Depending on the job, help may involve pickup, drop-off, a home or on-site visit, remote support or specialist assessment. Collection and visit arrangements are confirmed before you rely on them.
QuoteMe uses our Intent Engine to understand what someone needs and ask useful follow-up questions. Explore the same approach for your business, alongside software and workflow improvements.
Explore options for seniors, students, families and small businesses. Stock changes; we confirm the exact device, condition and price before you decide.
