Choose the path that fits you
Pick the option that matches your situation. Most customers should start with QuoteMe for a price guide, then move to help request if they want the final quote confirmed.
I want a quick price guide
Start here for a plain-English guide. Support starts from $135+. A tech confirms the final quote before work starts.
Open QuoteMe Returning customerI already asked for help
Check your existing request, job update or next step without starting again.
Check my job Not sureI want to ask first
Use support if you are unsure about the issue, service area, price or best next step.
Ask support first Local helperI want to join and help
Students, providers and local tech helpers can start the joining pathway and read the pay example.
Start student signupFor customers
Start repair help, check a job, ask support, learn what happens next, return for another issue or read how help stays safe.
Get help with a device
Start with a phone, computer, Wi-Fi, printer, email, account, setup or scam-message concern.
Get help Existing requestCheck my job
Already asked for help? Check your job, see next steps, or add information.
Check job Unsure what to chooseAsk support first
Not sure what to do? Ask support before deciding the next step.
Ask support Before you startWhat happens next
See the simple customer journey before you start or while you wait for the next step.
See steps Return customerNeed help again?
Used us before? You can come back when something else breaks. No pressure.
Return Trust and safetyHow we keep help safe
Read how requests, support and private details are handled with care and real-person review.
ReadUniversity and TAFE students can join matched local work.
The student pathway starts with university and TAFE students whose course or skills match the type of help they want to offer. It can suit IT, cybersecurity, networking, software, web and digital media students, as well as business, management, marketing, accounting and administration students for suitable support, coordination, content, ambassador and business-help tasks.
Best next step: start with student signup. Students are not activated automatically. The Fixers checks the course, skills, location and suitable task type before work is matched. If a job is not right for the student, provider or helper, they may refer it to someone suitable under the referral terms.
Local tech help can start from $135+.
For everyday tech support, public customer wording now stays simple: support starts from $135+. The final quote is confirmed before paid work starts, and the customer can decline if it does not suit them. Prices are subject to GST where applicable.
In this example, the total commission is 13.5%. If an eligible referral applies, 5% is set aside as referral commission and 8.5% is retained by the platform. Referral commission can apply when someone refers a suitable job or provider connection they cannot complete themselves. Referral payments are checked first and are not paid automatically. Amounts shown are examples and may be subject to GST where applicable.
How The Fixers works
Simple local tech help for customers, with clear pathways for students, providers and referral partners.
Support starts from $135+
Start with QuoteMe for a price guide, then request the final quote when you are ready.
We check the next step first
A real person reviews the request before anything is arranged. That keeps the service clear, local and low-pressure.
Your helper could be nearby
Help may come from a provider or a matched university or TAFE student. Technical students can help with suitable tech tasks; business, marketing, accounting, management and admin students can help with suitable support and coordination tasks.
Not your job? Refer it.
If a job does not match your skills, course, location or availability, you can refer it to a suitable student, provider, local helper or referral partner. Referral commission may apply under the terms.
Which one should I choose?
Use this simple guide if you are not sure which button fits your situation.
Tell us what happened, then we review the next step.
Share the device or tech issue in plain English. A support team member checks the details, confirms whether it fits the current local beta, and explains the next step before anything is arranged.
How we keep help safe
- Requests are reviewed by a real person.
- You can ask support before deciding what to do.
- No automatic booking or automatic provider assignment.
- Private job details and support notes stay protected.
- Customer stories or proof are not published automatically.
Other ways to use the system
Customers can stay focused on help above. These paths are for people who provide, learn, coordinate, refer, share or manage the service. Students should start with signup so their course, skills and task type can be checked first. Referral partners can share suitable work they cannot complete themselves.
Provider access
Manage provider setup, services, availability, verification, work updates, notes and support from one place.
Open provider area For studentsStudent pathway and blog
Students can join, read the pathway, build campus support, ambassador, Team Up, skill-tag and live-resume proof, then choose the right next step.
Start student signup For senior providersMaster provider guidance
Senior providers can review, mentor and give practical guidance without creating rankings or competition.
Open guidance For organisationsSchool or organisation pickup
Schools, campuses and organisations can request pickup, handover or group device support.
Start pickup For referralsReferral partner or reseller path
Refer work you cannot do yourself, or share suitable provider jobs with another trusted helper under the referral terms.
Open referral path For team onlyTeam access
Private team and admin tools stay separate from the public customer page.
Team sign inProvider, student, organisation, referral partner, ambassador and team areas are kept separate so public customers do not need to sort through service-side tools. Student applications are reviewed for study fit, task fit and local suitability before activation. Referral commission may apply where a suitable job or provider connection is referred under the terms.
Why customers use this page
Start with Get help with a device and describe the issue in plain English.
Use Check my job to find updates, next steps or support options.
Use support first. A real person can help you decide the next step.
Use the return visit page when something else breaks or another device needs attention.
Service area for the public beta
For now, we are helping invited customers in Melbourne's northern suburbs. If you are unsure whether your area is covered, ask support first.
- Support will confirm whether the current beta can help.
- Requests are kept manageable and locally reviewed.
- People outside the current area can still ask for guidance.
How the customer help path works
The page is designed to help customers choose a clear next step without needing to understand the service-side tools.
Tell us what happened
Describe the device, account or tech issue in plain English.
We review the request
A support team member checks the details and current service area.
We confirm the next step
You receive a clear next step before anything is arranged.
Your details stay protected
Private job details and support notes stay within the service.
Questions people ask
Short answers for invited customers and people looking for the right service path.
What is this page for?
It helps invited customers start tech help, check a job or ask support. It also links providers, students, organisations, ambassadors and team members to their own separate areas.
Where do customers start?
Choose Get help with a device for a new issue, Check my job for an existing request, or Ask support first if you are unsure.
What does public beta mean?
It means the service is open by invitation while support is kept local, reviewed and manageable. We are currently focusing on invited customers in Melbourne's northern suburbs.
What if I am outside the current area?
Ask support first. The support team can explain whether the current beta can help or whether you should wait for a later service area.
Where do students start?
Students can start with the student signup page. The pathway is designed for university and TAFE students whose course or skills match the work, including technical students and suitable business, management, marketing, accounting or admin students. They can also read the student blog gateway first.
Where do providers, students, referral partners or organisations go?
Use the Other ways to use the system section. Those paths are kept separate so customers can stay focused on getting help. If someone cannot do a job themselves, they may be able to refer it to a suitable provider or helper under the referral terms.
Is this a bidding or quote-comparison marketplace?
No. The service is built around clear, reviewed help paths, not automatic dispatch, provider ranking, quote comparison or price-race behaviour.
How much can local tech help start from?
A simple local help request can start from $135+. For many skilled Melbourne tech help jobs, $135+ is used on this page as a guide price example. Prices may be subject to GST where applicable.
What if I am still not sure?
Choose support and include your name, contact detail, approximate date and any reference number you have.
Need help with a device?
Start a request, check an existing job, or ask support first if you are unsure.