Your IT & Tech Mates
Terms and policies
Customer-facing terms, policies, privacy notices, provider pickup rules and referral rules.
Last updated: 27 May 2026
Student pathway eligibility and review
The student pathway is designed for Australian university and TAFE students whose course, skills or study area match the type of help they want to offer.
Students do not all need to be IT students. Suitable pathways may include technical and non-technical roles, depending on the student’s course, skills, experience and the type of task.
- IT, cybersecurity, networking, software, web and digital media students may be suitable for technology-related tasks.
- Business, management, marketing, accounting and administration students may be suitable for support, coordination, content, customer follow-up, local outreach, ambassador or business-help tasks.
Students must only offer or accept tasks that match their skills, course area, confidence level, location, availability and any safety, legal, visa, work rights, insurance, consent or campus requirements that apply.
Student registration does not mean automatic approval. Before a student can be activated for suitable tasks, The Fixers may review their course or study area, skills, location, age, availability, eligibility and suitable task type. The Fixers may approve, limit, pause or decline student participation if the pathway, task type or eligibility requirements are not suitable.
Student insurance and suitability
Students must only offer or accept tasks that are suitable for their course, skills, experience, age, location, availability, visa conditions and work rights.
Students may be required to show that they are covered by suitable insurance before they can accept certain tasks. This may include public liability insurance for in-person, customer-facing, pickup, delivery, home, business, campus or community tasks, and professional indemnity insurance for advice, consulting, planning, tutoring, training, business support or technical recommendation tasks.
Insurance may be held by the student, their business, an approved provider, an education provider, a placement program, or another approved arrangement, where we accept that arrangement in writing.
Student registration does not mean insurance is approved. We may refuse, limit, pause or remove access to tasks if suitable insurance or eligibility evidence is not provided.
Website terms
General website usage, content, Quick Help entry points and referral-page website rules.
Service terms
Operational service terms for IT support, repairs, consulting, onsite/remote help and related work.
Terms and conditions
Broader website and customer terms and conditions.
Privacy policy
How personal information is collected, used, disclosed, stored and protected.
Cookie policy
How cookies, analytics, referral attribution and browser storage may be used.
Quick Help terms
Rules for Quick Help intake, technician confirmation and sensitive-information warnings.
Payment and warranty terms
Payment status, invoice timing, warranty display and related rules.
Referral terms
Formal referral program terms, no-employment status, rewards and withdrawal rules.
Referral policy
Operational referral rules, anti-gaming, review and privacy requirements.
Provider device pickup terms
Pickup, return, custody, multi-device batch tracking, quote approval and provider dashboard rules for aged care, schools and organisations.
Provider partner referral policy
Permission-based provider referrals, organisation service credits, disclosure, no-pressure rules and privacy-safe referral requirements.
Disclaimer policy
Limits for website, Quick Help, AI and general information.
Safeguarding policy
Support boundaries for vulnerable persons, families, carers and safety concerns.
Service request board terms
Neighbour Help, Campus Help, School/Tutoring Help, custom requests, provider interest, referral capture, moderation, quote and invoice links.
Provider profile and showcase profile policy
Rules for public student, tutor, provider and technician profile cards, reviews, skills, badges and shareable links.
Media upload and profile image policy
Rules for profile photos, avatars, logos, cover images, job evidence images, file limits, storage and moderation.
Fraud, scam and integrity policy
Anti-scam, anti-fraud, off-platform payment, cash-payment commission exclusion, referral manipulation, false review, evidence and enforcement rules.
Payment and commission integrity policy
Approved payment rules, no commission for unapproved cash/direct/off-platform payments, manual review, reward holds and anti-circumvention controls.
Advertising, branding and logo use policy
Rules for using the Your IT & Tech Mates name, logos, referral links, badges, screenshots, paid ads, social posts and promotional material.
Master guidance, directory, campus and customer portal terms
These terms include coverage for Master applications, Campus Masters, public Master Directory and trust cards, Student Guidance Requests, private Guidance Offers, guidance packages, My Help dashboard, provider store orders, Resolution Centre links, matching, service coordination, eligibility checks, payment records and reporting tools.
Student Guidance and Master Guidance Offer Terms
Student guidance requests, private Guidance Offers, margins, guardian approval, offer revisions, completion, reviews and no-assignment-completion rules.
Master Directory and Trust Card Terms
Master applications, tags, titles, nicknames, badges, avatars, approved fields, directory visibility and public trust cards.
Campus Master and Campus Partner Program Terms
Campus-scoped Masters, student communities, campus partners, portal access and under-18/campus safety controls.
Guidance Packages and Follow-up Program Terms
Guidance bundles, follow-up plans, enrolment review and package outcome limits.
Guidance Payout-Ready Ledger and Margin Policy
Margin calculations, payout-ready status, referral exposure, campus partner share and manual approval by us.
Matching, Automation and Request Queue Policy
Master matching suggestions, availability, our authorised team request queues, alerts, risk flags, reporting and reminders.
Customer Portal, My Help and Resolution Centre Terms
My Help dashboard, private links, support records, evidence, customer lookups and Resolution Centre cases.
Provider Store Orders and Resolution Centre Terms
Provider store orders, evidence, moderated reviews and order-linked Resolution Centre cases.
Cash and off-platform payment rule
Cash payments, direct payments to technicians or providers, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection and other off-platform or unrecorded payments do not qualify for referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees or incentives. See the Fraud, Scam and Integrity Policy, Referral Terms, Ambassador Network Terms and Provider Partner Terms.
Referral status and 14-day hold reminder
Referral participants are not employees, contractors, subcontractors, agents, partners, franchisees, joint-venture partners, technicians or authorised representatives of Your IT & Tech Mates. Referral rewards are manual thank-you rewards for eligible completed jobs only. Referral rewards are held for at least 14 days after customer payment is confirmed before withdrawal can be requested, and they remain subject to fraud, refund, duplicate claim, chargeback, dispute and review checks.
Service request boards, referrals and provider profiles
These terms and policies include coverage for public service request boards, custom requests, provider or tutor interest without bidding, referral commission tracking, quote/invoice/payment-ready processes, provider profile pages, profile images/logos, media storage, spam controls, campus/school tutoring safeguards, guardian checks and moderation.
Key pages to review: Service Request Board Terms, Provider Profile and Showcase Policy, Media Upload and Profile Image Policy, Privacy Policy, Referral Terms, Service Terms, Payment and Warranty Terms, Campus Help Academic Integrity Policy and Neighbourhood Help Terms.
Support requests, quotes and attachments
These terms and policies include extra coverage for email support, customer reply threading, support records, attachment storage, support record deletion, draft quote conversion, provider assignment, safety reports, reviews, incidents and technology-help-only boundaries for seniors, accessibility, NDIS and aged care client IT requests.
Key pages to review: Terms and Conditions, Privacy Policy, Service Terms, Disclaimer Policy, Vulnerable Persons Safeguarding Policy, Provider Partner Terms, Provider Device Pickup Terms and Managed Provider Repair Terms.
Repair, software, data recovery and manufacturer notices
These terms explain repair scope, unrelated and hidden faults, software and account limitations, data backup and recovery risks, Apple and manufacturer part notifications, warranty exclusions, pickup processes and managed-provider repair responsibilities.
Start with the Service Terms repair, software and data addendum, then review Payment and Warranty Terms, Quick Help Terms, Provider Device Pickup & Return Terms and Managed Provider Repair Terms where relevant.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, provider, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Provider Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Your IT & Tech Mates Commission and Referral Model
Total platform commission: 13.5% of the relevant qualifying job value.
Referral reward review: If an eligible referred job is completed and paid, the referral may be reviewed for a 5% manual reward. That 5% is included inside the 13.5% total platform commission; it is not added on top of the customer price.
Payment is manual only and normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and support checks.
Referral rewards are not lifetime rewards, recurring rewards, trailing commissions, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or commission payments are manual only and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Online platform payment required: A referral, ambassador, partner, provider, lead or commission payment only qualifies where the related job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process. Cash payments, direct technician payments, direct provider payments, private bank transfers, PayID transfers made outside our platform, cheques, cash-in-hand payments, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments do not qualify for commission, referral rewards, ambassador rewards, partner fees, lead fees or incentives.
This clause must be read with the Payment and Commission Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms and Fraud, Scam and Integrity Policy.
Core platform functions covered by these terms
These terms are intended to cover customer help requests, quotes, bookings, payment and warranty steps, support follow-up, urgent support guidance, scam safety help, device custody, pickup and handover, provider verification, provider profiles, referral and ambassador pathways, student pathways, campus and community help, senior and vulnerable-person support, partner service referrals, directory listings, reviews, media uploads, customer status updates, and customer portal use.
Some functions may be available only in selected locations, for selected service types, or after manual review. A feature being visible on a page does not mean a job, referral, reward, student task, provider approval, warranty outcome or payment is guaranteed.
Scam, referral and platform integrity
Customers, providers, students, ambassadors, referrers, partners and visitors must use the platform honestly and only for lawful, safe and genuine service purposes.
The following conduct is not allowed: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, reward misuse, artificially splitting or changing jobs to increase rewards, referral link manipulation, bots or automated activity used to generate rewards, scraping, unauthorised data harvesting, attempts to copy protected platform processes, attempts to interfere with platform security, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading advertising, impersonation, brand misuse, and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
We may delay, review, limit, refuse, cancel, reverse or hold a booking, referral, reward, payout, profile, listing, review, message, payment, warranty claim or account access where we reasonably believe there is a safety, privacy, scam, payment, eligibility, referral integrity or platform misuse risk.
We may preserve relevant records, request reasonable evidence, contact affected parties, restrict access, remove content, report serious conduct to appropriate authorities or take other lawful steps to protect customers, providers, students, referrers, partners, our business and the public.
Student, provider and referral feature review
Student, provider, referral, ambassador, campus, community, pickup, urgent support and safety-related features may require manual review before activation or use. We may check eligibility, suitability, insurance, work rights, service type, location, customer risk, provider capability, payment status and referral integrity before allowing access to tasks, listings, rewards or customer-facing activity.
QA update: online platform payment required
This QA pass confirms that referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or provider payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, commission, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.