Your IT & Tech Mates
Advertising, Branding and Logo Use Policy
Effective date: 27 May 2026
Before you join or participate
Our referral, partner, ambassador, student, provider and community pathways are designed to help eligible participants explore suitable referral, support, service, campus, community, administration, marketing, project, technology and related opportunities.
Participation does not guarantee jobs, income, referrals, leads, bookings, reviews, skill tags, ongoing work, future paid work, commissions, margins, bonuses or any particular outcome.
Participants are not employees of thefixers.app or Your IT & Tech Mates unless a separate written employment agreement is made. Participation does not automatically create an employment, contractor, agency, partnership, joint venture or franchise relationship.
Participants must only accept suitable tasks or referrals, follow all safety, conduct, privacy, guidance and platform rules, comply with any campus, community, provider, customer or partner requirements, and meet any age, tax, legal, insurance, consent, qualification, licensing or parent/guardian requirements that apply.
Australian visa, work rights and eligibility obligations: Participants are responsible for ensuring they have the right to participate, volunteer, refer, provide services, receive payments or undertake any work-related activity in Australia. This includes complying with any visa conditions, work rights, tax, superannuation, ABN, reporting, study, placement, internship, volunteer, contractor or employment obligations that apply to them.
thefixers.app and Your IT & Tech Mates may request reasonable information or evidence to confirm eligibility. Participation may be refused, paused or ended if required information is not provided or if participation may breach legal, visa, work rights or platform requirements.
1. Purpose and Related Terms
This Advertising, Branding and Logo Use Policy governs use of the Your IT & Tech Mates name, trading names, logos, icons, badges, screenshots, referral materials, service descriptions, website content, promotional claims, social media content, paid advertisements and other marketing assets.
This policy must be read together with our Terms and Conditions, Service Terms, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms, Payment and Commission Integrity Policy, Fraud, Scam and Integrity Policy, Privacy Policy and Disclaimer Policy.
Nothing in this policy limits any rights or remedies that cannot be excluded under the Australian Consumer Law or other applicable law.
2. Ownership of Brand Assets
All Your IT & Tech Mates names, logos, trading styles, badges, website content, designs, promotional materials, copy, icons, screenshots and brand elements are owned or licensed by us. Nothing in this policy transfers ownership of those brand assets to any customer, referrer, ambassador, provider, partner or third party.
Where we permit brand use, that permission is limited, revocable, non-exclusive, non-transferable and only for the approved purpose. We may withdraw permission at any time where brand use is misleading, outdated, unauthorised, non-compliant, unsafe or inconsistent with our terms.
3. Permitted Brand Use
Brand assets may only be used to truthfully promote services, referrals, offers or opportunities genuinely available through Your IT & Tech Mates and in accordance with the applicable terms.
- Authorised referrers and ambassadors may share official referral links and approved referral material.
- Authorised providers and partners may state that they work with, support, refer to, or provide services through Your IT & Tech Mates only where that statement is accurate and current.
- Approved badges, screenshots or logos must not be altered, distorted or used in a misleading context.
- Any claim about pricing, availability, warranty, repair outcomes, commissions, rewards, status, verification or service coverage must be accurate and not misleading.
4. Independent Status and No Exclusivity
Use of Your IT & Tech Mates branding does not create employment, agency, partnership, franchise rights, territorial rights, exclusivity, guaranteed work, guaranteed income, guaranteed ranking or guaranteed job allocation.
Terms such as “local partner”, “ambassador”, “provider”, “referrer”, “approved contact”, “community contact”, “support partner” or similar words must not be used in a way that suggests the person is an employee, authorised representative, franchisee, owner, director or decision-maker of Your IT & Tech Mates unless we expressly confirm that status in writing.
5. Referral and Ambassador Promotion Rules
Referral and ambassador promotions must comply with the applicable referral, ambassador, payment, commission and fraud policies. Referral eligibility, the standard 5% of eligible paid job value referral reward review, the 14-day hold, the $50 minimum withdrawal balance, reversals, cancellations and review rights are governed exclusively by the relevant Your IT & Tech Mates terms. The 5% referral reward is included inside the 13.5% total platform commission and is not added on top of the customer price.
- No misleading claims about earnings, guaranteed income or lifetime commission, lifetime referral reward or recurring referral reward.
- No manipulation of referral attribution, self-referrals, fake jobs, duplicate jobs, circular activity, forced redirects, bots, deceptive traffic, spam, scraped leads or unauthorised bulk messaging.
- No pressure selling, misleading scarcity claims, false urgency, or claims that a customer must use a referral link to receive legal rights or warranty support.
- No advertising that encourages cash payment, direct payment, private bank transfer, side deals, split payments, payment redirection or off-platform work. Offline or external payments do not qualify for referral rewards or commission.
6. Paid Advertising Rules
Paid advertising that refers to Your IT & Tech Mates, our services, our referral program, our providers, our partners, our pricing or our brand assets must be truthful, clear and compliant with Australian Consumer Law and the advertising platform’s policies.
- Ads must clearly identify the advertiser where the ad is placed by a provider, partner, ambassador, referrer or third party rather than by Your IT & Tech Mates.
- Ads must not impersonate our official website, official social media accounts, Google Business Profile, support desk, phone number, booking pages or payment channels.
- Ads must not misrepresent ranking, verification, endorsement, pricing, warranty, commission, referral rewards, availability, service areas or repair outcomes.
- Advertisers must not bid on, register, or use Your IT & Tech Mates brand names, confusingly similar names, misspellings, domains, social handles or trademark keywords in a way that misleads customers or diverts official traffic, unless we approve it in writing.
- We may restrict, prohibit or require changes to keyword bidding, ad copy, landing pages, creatives, claims, comparison advertising or brand asset use at our discretion.
7. Prohibited Brand Use
The following uses are prohibited:
- using our brand assets to facilitate off-platform payments, direct technician payments, private bank transfers, cash jobs or unrecorded side deals;
- claiming official endorsement, employment, partnership, franchise rights, exclusivity, ranking priority or territorial ownership;
- creating confusingly similar websites, domains, business names, social media pages, ads, email addresses or phone numbers;
- misrepresenting verification status, insurance, qualifications, pricing, refunds, warranty, legal rights, service coverage or repair guarantees;
- altering logos, badges, customer reviews, screenshots, trust marks, certificates or advertising creatives in a misleading way;
- using false reviews, fake testimonials, undisclosed paid endorsements or AI-generated testimonials presented as real customer feedback;
- using our brand in spam, scams, phishing, malware, deceptive redirects, fake support pages, unauthorised lead-generation pages or misleading comparison advertising.
8. Required Disclaimer for Third-Party Promotion
Where practical, any provider, partner, ambassador, referrer or third party using our brand assets should include a clear disclaimer such as:
“Your IT & Tech Mates services, referrals and rewards are subject to the applicable Your IT & Tech Mates terms. I am not an employee, agent or franchisee of Your IT & Tech Mates unless expressly stated in writing.”
Where a provider or partner is promoting their own business, they must not suggest that their business is owned by Your IT & Tech Mates unless that is true and authorised.
9. Reporting Brand Misuse
Suspected misuse of our brand, advertising, referral links, customer leads, payment channels, fake pages, scam pages or misleading claims may be reported to us with links, screenshots, phone numbers, email addresses, invoices, messages, ad screenshots or other relevant evidence.
We may investigate using service records, payment records, referral records, advertising screenshots, timestamps, customer messages, call logs, URLs, metadata and other available evidence.
10. Enforcement
Where misuse is identified, we may require correction, modification, removal, takedown, clarification, account review, referral cancellation, commission withholding, commission reversal, reward hold, provider or partner suspension, termination of brand permission, reporting to an advertising platform, reporting to a payment provider, reporting to a regulator, or legal action where appropriate.
Unapproved advertising, misleading brand use, or brand use connected to off-platform payments may also affect commission eligibility under the Payment and Commission Integrity Policy, Referral Terms, Ambassador Terms, Provider Partner Terms and Fraud, Scam and Integrity Policy.
11. Policy Updates
We may update this policy from time to time. Updated versions apply from the stated effective date. Continued use of our brand assets, referral links, badges or promotional material after an update means you must comply with the updated policy.
Your IT & Tech Mates commission and referral model
Total platform commission: The standard total platform commission is 13.5% of the eligible paid job value, unless a different written program rule is approved by Your IT & Tech Mates.
Referral reward: The standard referral reward is 5% of the eligible paid job value. It is calculated as a percentage of the eligible completed and paid job value, not as a fixed dollar reward table.
Included inside the platform commission: The 5% referral reward is included inside the 13.5% total platform commission. It is not added on top of the customer price, and it does not create a separate extra charge unless a separate written customer-facing offer says otherwise.
Referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees and incentives are manual and subject to review. Payment is normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and team checks.
Referral rewards are not lifetime rewards, recurring rewards, ongoing commissions, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or commission payments are manual only and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Online platform payment required: A referral, ambassador, partner, provider, lead or commission payment only qualifies where the related job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process. Cash payments, direct technician payments, direct provider payments, private bank transfers, PayID transfers made outside our platform, cheques, cash-in-hand payments, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments do not qualify for commission, referral rewards, ambassador rewards, partner fees, lead fees or incentives.
This clause must be read with the Payment and Commission Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms and Fraud, Scam and Integrity Policy.
Ambassador Network, share codes and local introductions
Our Ambassador Network may include local Ambassadors, Campus Ambassadors, Zone Leaders, Master Ambassadors, Building Captains, Street Captains, Suburb Leads, community referrers and approved local campaign participants.
Ambassadors may use approved share codes, QR codes, local campaign links, profile badges or public listing tags to help people find Your IT & Tech Mates. A code, badge, listing, zone or public tag does not make a person our employee, agent, franchisee, approved technician or authorised representative unless we separately confirm that in writing.
Zones, waitlists, profile visibility, provider or business introductions, customer referral attribution and reward eligibility are reviewed by the Your IT & Tech Mates team. Zone recognition is not permanent ownership of a suburb, street, building, campus or customer group.
Customer referral reward reviews, provider introduction reward reviews, campaign rewards and ambassador rewards are not automatic. Any approved reward is subject to eligibility, activity, attribution, fraud, refund, dispute, chargeback, customer consent and payment-clearance checks.
Ambassadors and referrers must not promise guaranteed work, guaranteed repairs, guaranteed discounts, guaranteed rewards, automatic payouts, official endorsement, provider approval, customer priority or exclusive access to a local area.
Partner Service Referral Marketing
Any post, ad, flyer, QR code, profile card, service card, message, video, review, testimonial or social media content promoting a partner service referral must be accurate and must disclose the referral relationship where a benefit, reward, credit or incentive may apply.
A referrer must not create content that suggests they personally perform the service when they do not, that they are the service owner/provider when they are not, that they are an employee/agent/authorised representative when they are not, that the 5% referral reward is guaranteed, that the customer will receive a guaranteed result, or that pricing/timing/warranty/refund outcomes are guaranteed.
Recommended wording: “This partner service is delivered by another approved provider. I may receive the standard referral reward of 5% of eligible paid job value if you book and pay through this referral path.”
Student/helper partner service marketing disclosure
Any student/helper profile, QR code, social post, flyer, message, class-group post, campus post, local business outreach or other marketing that promotes a partner service referral must clearly disclose that another provider delivers the service and that the referrer may receive the standard referral reward of 5% of eligible paid job value if the customer books and pays through the approved referral path.
Students/helpers must not use fake reviews, fake urgency, fake scarcity, misleading repair claims, unapproved logos, implied school/campus endorsement, implied technician approval, hidden referral benefits, harvested contact lists or spam-style outreach.
Student insurance and suitability
Students must only offer or accept tasks that are suitable for their course, skills, experience, age, location, availability, visa conditions and work rights.
Students may be required to show that they are covered by suitable insurance before they can accept certain tasks. This may include public liability insurance for in-person, customer-facing, pickup, delivery, home, business, campus or community tasks, and professional indemnity insurance for advice, consulting, planning, tutoring, training, business support or technical recommendation tasks.
Insurance may be held by the student, their business, an approved provider, an education provider, a placement program, or another approved arrangement, where we accept that arrangement in writing.
Student registration does not mean insurance is approved. We may refuse, limit, pause or remove access to tasks if suitable insurance or eligibility evidence is not provided.
Core platform functions covered by these terms
These terms are intended to cover customer help requests, quotes, bookings, payment and warranty steps, support follow-up, urgent support guidance, scam safety help, device custody, pickup and handover, provider verification, provider profiles, referral and ambassador pathways, student pathways, campus and community help, senior and vulnerable-person support, partner service referrals, directory listings, reviews, media uploads, customer status updates, and customer portal use.
Some functions may be available only in selected locations, for selected service types, or after manual review. A feature being visible on a page does not mean a job, referral, reward, student task, provider approval, warranty outcome or payment is guaranteed.
Scam, referral and platform integrity
Customers, providers, students, ambassadors, referrers, partners and visitors must use the platform honestly and only for lawful, safe and genuine service purposes.
The following conduct is not allowed: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, reward misuse, artificially splitting or changing jobs to increase rewards, referral link manipulation, bots or automated activity used to generate rewards, scraping, unauthorised data harvesting, attempts to copy protected platform processes, attempts to interfere with platform security, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading advertising, impersonation, brand misuse, and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
We may delay, review, limit, refuse, cancel, reverse or hold a booking, referral, reward, payout, profile, listing, review, message, payment, warranty claim or account access where we reasonably believe there is a safety, privacy, scam, payment, eligibility, referral integrity or platform misuse risk.
We may preserve relevant records, request reasonable evidence, contact affected parties, restrict access, remove content, report serious conduct to appropriate authorities or take other lawful steps to protect customers, providers, students, referrers, partners, our business and the public.
Student, provider and referral feature review
Student, provider, referral, ambassador, campus, community, pickup, urgent support and safety-related features may require manual review before activation or use. We may check eligibility, suitability, insurance, work rights, service type, location, customer risk, provider capability, payment status and referral integrity before allowing access to tasks, listings, rewards or customer-facing activity.
QA update: online platform payment required
This QA pass confirms that referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or provider payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, commission, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.