Created 18 May 2026 · Quick Help Version A00142
Provider Certificate and Insurance Policy
This policy explains how provider certificates, insurance documents and expiry dates may affect job access.
1. Certificates that may be requested
- Public liability insurance for in-person, pickup, home, senior, business, neighbourhood or site-based work.
- Professional indemnity insurance for tutoring, assignment planning, advice, consulting, training or business support.
- Working with Children Check for school, under-18 or minor-related support.
- Identity, business, licence, qualification or other checks where appropriate.
2. Expiry tracking
Each certificate may record a type, issuer/insurer, policy/check number, coverage amount, issue date, expiry date, uploaded file, review status and admin notes. Expired certificates may automatically lock related job categories until updated and reviewed.
3. No guarantee of approval
Submitting certificates does not guarantee provider approval, job access, preferred status or work volume. Your IT & Tech Mates may approve, partially approve, reject, suspend or request more information.
4. Provider responsibility
Providers are responsible for their own insurance, tax, ABN, licences, qualifications, checks, conduct and compliance unless a separate written arrangement says otherwise.
Profiles, direct bookings, conduct and suitability
Providers may receive leads or direct booking requests from public profiles, referral links, guided intake pages, QR codes or admin assignment. Providers must only accept jobs they are competent, available, insured and approved to perform.
Provider profiles, badges, job counts, sales statistics, reviews and ratings must not be misleading. We may edit, hide, pause, restrict or remove profiles, services, categories, direct booking access or promotional claims for quality, safety, legal, privacy, certificate, insurance, conduct, dispute or platform-integrity reasons.
Reports of poor performance, rude behaviour, scam concerns, unsafe behaviour, misleading service, no-show, repeated cancellation, inappropriate conduct, property concern or fake credentials may result in review, restrictions, certificate re-check, suspension, loss of visibility or removal.
Provider board, interest and showcase profile update
Approved providers, tutors, technicians, students or partners may be able to view suitable approved job board posts and express interest, request more information, accept a fixed-fee opportunity where available, submit a quote proposal or decline. This is not a bidding or auction system.
Provider access to jobs, categories, tutoring requests, public profiles, trust badges, reviews, live resume pages and referral features may be limited based on verification, suitability, training, insurance, Working with Children Check or other checks, customer safety, admin approval and platform integrity rules.
Providers must not use job board details, profile requests, referral links or customer information to bypass Your IT & Tech Mates, solicit unauthorised work, pressure customers, publish private information or misrepresent qualifications, reviews, badges, insurance, checks, experience or completed jobs.