Referral Policy
Eligibility, anti-gaming rules, payout policy, tax notice and privacy terms for the referral program.
Before you join or participate
Our referral, partner, ambassador, student, provider and community pathways are designed to help eligible participants explore suitable referral, support, service, campus, community, administration, marketing, project, technology and related opportunities.
Participation does not guarantee jobs, income, referrals, leads, bookings, reviews, skill tags, ongoing work, future paid work, commissions, margins, bonuses or any particular outcome.
Participants are not employees of thefixers.app or Your IT & Tech Mates unless a separate written employment agreement is made. Participation does not automatically create an employment, contractor, agency, partnership, joint venture or franchise relationship.
Participants must only accept suitable tasks or referrals, follow all safety, conduct, privacy, guidance and platform rules, comply with any campus, community, provider, customer or partner requirements, and meet any age, tax, legal, insurance, consent, qualification, licensing or parent/guardian requirements that apply.
Australian visa, work rights and eligibility obligations: Participants are responsible for ensuring they have the right to participate, volunteer, refer, provide services, receive payments or undertake any work-related activity in Australia. This includes complying with any visa conditions, work rights, tax, superannuation, ABN, reporting, study, placement, internship, volunteer, contractor or employment obligations that apply to them.
thefixers.app and Your IT & Tech Mates may request reasonable information or evidence to confirm eligibility. Participation may be refused, paused or ended if required information is not provided or if participation may breach legal, visa, work rights or platform requirements.
Student pathway eligibility and review
The student pathway is designed for Australian university and TAFE students whose course, skills or study area match the type of help they want to offer.
Students do not all need to be IT students. Suitable pathways may include technical and non-technical roles, depending on the student’s course, skills, experience and the type of task.
- IT, cybersecurity, networking, software, web and digital media students may be suitable for technology-related tasks.
- Business, management, marketing, accounting and administration students may be suitable for support, coordination, content, customer follow-up, local outreach, ambassador or business-help tasks.
Students must only offer or accept tasks that match their skills, course area, confidence level, location, availability and any safety, legal, visa, work rights, insurance, consent or campus requirements that apply.
Student registration does not mean automatic approval. Before a student can be activated for suitable tasks, The Fixers may review their course or study area, skills, location, age, availability, eligibility and suitable task type. The Fixers may approve, limit, pause or decline student participation if the pathway, task type or eligibility requirements are not suitable.
Student insurance and suitability
Students must only offer or accept tasks that are suitable for their course, skills, experience, age, location, availability, visa conditions and work rights.
Students may be required to show that they are covered by suitable insurance before they can accept certain tasks. This may include public liability insurance for in-person, customer-facing, pickup, delivery, home, business, campus or community tasks, and professional indemnity insurance for advice, consulting, planning, tutoring, training, business support or technical recommendation tasks.
Insurance may be held by the student, their business, an approved provider, an education provider, a placement program, or another approved arrangement, where we accept that arrangement in writing.
Student registration does not mean insurance is approved. We may refuse, limit, pause or remove access to tasks if suitable insurance or eligibility evidence is not provided.
1. Referral program overview
The referral program allows eligible referrers to refer a friend, family member, customer, client, business or community contact for technology help. Referral rewards are manual, discretionary and subject to review.
2. Referral reward guide
The standard referral reward is 5% of the eligible paid job value. It is based on the eligible completed and paid job value after review, not a fixed dollar reward table.
| Eligible paid job value | Standard referral reward review |
|---|---|
| Any qualifying completed and paid job | 5% of eligible paid job value, subject to review and approval |
The 5% referral reward is included inside the standard 13.5% total platform commission. It is not added on top of the customer price and it is not payable for cash, direct, offline or outside-platform payment arrangements.
3. Payout policy
A reward is not payable immediately when a referral is submitted. It only becomes eligible after the referred job has been completed, paid in full, manually reviewed and cleared.
- The referred job must be completed.
- The customer payment must be received and confirmed.
- At least 14 days must pass after customer payment is confirmed before the reward can become available for withdrawal.
- The 14-day hold helps protect customers, referred people, referrers and Your IT & Tech Mates from fraudulent activity, duplicate claims, refund risk, payment disputes, chargebacks and mistaken attribution.
- Refund, chargeback, dispute, fraud, duplicate referral and cancellation risk must be clear.
- The referrer must have at least $50 approved available balance before requesting withdrawal.
- The reward and withdrawal must be manually approved by Your IT & Tech Mates.
4. Anti-gaming and misuse rules
We may delay, reduce, cancel, reverse or refuse a reward or withdrawal if we reasonably believe there is ineligibility, gaming, misuse, fraud, scam activity or unfair conduct.
- No self-referrals, fake leads, spam leads or duplicate referrals.
- No late referral claims after the customer is already known, quoted, invoiced or completed.
- No multiple referrers claiming the same customer unless we decide a valid first attribution applies.
- No submitting people without permission.
- No pressure, harassment, misleading advertising or exploitation of vulnerable persons.
- No use of misleading business representation, unauthorised ads, impersonation or brand misuse.
- Referral and payment activity may be reviewed for fraud, duplicate claims or misuse.
- Referrers can be paused, blocked or removed.
5. Withdrawal verification and payout records
Withdrawal requests may require email OTP verification. we may record legal name, email, mobile, available balance, withdrawal amount, payout method, encrypted payout details, declaration status, review notes, approval/payment controls, amount paid, date paid, payment reference and record history.
6. Tax and TFNs
We do not collect TFNs through the referral system. Referral reward recipients are responsible for their own tax obligations. We may keep payout records for accounting, compliance, fraud prevention and dispute handling.
7. Privacy
Referral details are handled under our Privacy Policy. Referrers must have permission before submitting another person’s contact details.
Referrers are independent participants, not workers or representatives
A referrer is an independent participant in a manual referral reward program only. A referrer is not an employee, contractor, subcontractor, agent, partner, franchisee, joint-venture partner, technician or authorised representative of Your IT & Tech Mates. Referrers must not quote, collect money, promise repairs, offer discounts, approve work, provide warranties, access customer devices or accounts, or bind Your IT & Tech Mates in any way.
Referrers may share their referral link, QR code or flyer and tell people where to lodge a request. They must not mislead, spam, pressure people, impersonate the business, create misleading ads or exploit vulnerable persons.
Public tally board
The public referral tally board is optional and nickname-based. It may show nickname, suburb/public area, eligible reward total and completed referral count only. It must not show legal name, email, mobile, full address, payout details, bank details, service notes or private account information. Referrers can hide themselves from the tally board, and our team can hide or remove entries.
Electronic sharing, ads and reviews
Referrers must not send spam, use harvested lists, submit people without permission, run misleading advertising, hide incentives, create fake reviews, edit reviews to mislead, impersonate Your IT & Tech Mates, or suggest they are authorised to speak for us. Referral sharing must comply with applicable spam, privacy, platform and consumer laws.
Provider partner referrals
Provider and organisation referrals must follow the Provider Partner Referral Policy. Provider referrals must be made with permission, must not involve pressure or undue influence, and must disclose referral incentives where relevant.
- Organisation service credit is preferred over personal staff payout.
- No private customer names, resident names, student names or payout details should appear on public referral displays.
- No medical details, student-sensitive details, device passcodes or banking information should be entered in referral forms.
- We may mark provider referrals as conflict-of-interest, duplicate, self-referral, already-known customer, not permissioned, pressure concern, refund/dispute/chargeback, cancelled or not eligible.
Ambassador Network referral tracking and rewards
Integrated 18 May 2026 Master Guidance and Directory Terms
Referral tracking may include customer referrals, Ambassador Network referrals, provider invite referrals, QR code referrals, campus referrals, neighbourhood referrals and campaign referrals.
- Referral rewards, ambassador commissions and provider invite bonuses are not guaranteed.
- Eligibility may depend on correct attribution, booking completion, payment confirmation, refund or cancellation checks, duplicate checks, fraud review, hold periods and compliance with program rules.
- Ambassadors must not spam, mislead customers, make false earnings claims, imply official school/university endorsement without approval or collect private credentials.
- Provider invite rewards, where offered, may only become payable after the invited provider is approved and completes qualifying paid work.
Out-of-zone and preferred-zone referrals
Ambassadors may be able to refer broadly, but preferred visibility or zone benefits may only apply inside approved zones, specialities or campaigns. Your IT & Tech Mates may review, adjust or remove zone benefits if a zone is inactive, saturated, unsafe or unsuitable.
Referral links across customer groups
Referral links may be used for general customers, students, seniors, NDIS/accessibility users, carers, families, support workers, neighbours, ambassadors and providers. Referral links are intended to help people find trusted local help, not to create spam marketing, pressure selling or misleading claims.
Where a referral involves a senior, vulnerable person, NDIS participant, student, minor, support worker, carer or person requesting help for someone else, the referrer must act respectfully, avoid pressure, obtain permission where required and avoid collecting unnecessary private or sensitive information. Referral rewards or recognition may be withheld if the referral appears exploitative, unsafe, misleading, unauthorised or contrary to these policies.
Guided intake referral links and profile sharing
Referral links, QR codes and share tools may route users to guided intake pages, student support, senior support, support-organisation technology support and accessibility support, scam/security help, device repair, provider profiles, ambassador profiles or direct booking pages. Referral credit, visibility or statistics may depend on valid clicks, requests, bookings, completion, review status and fraud checks.
Referral participants must not spam, mislead, impersonate, imply false endorsement, pressure vulnerable users, create fake bookings, farm reviews or use referral tools for scam activity. We may disable links, remove referral credit, restrict accounts or investigate suspicious activity.
Job board referrals and commission tracking
Referral codes, links or names may be captured when a person posts a service request board request, requests a provider profile, submits a tutoring or campus request, accepts a quote or proceeds to a job. Referral tracking does not by itself create an entitlement to a reward, commission or payment.
A referral reward or commission may be marked pending, eligible, approved, payable, paid, held, rejected, cancelled or otherwise reviewed. Unless we expressly agree otherwise in writing, commission is not payable until the referred request has been accepted by us, completed, invoiced, paid by the customer, passed fraud and duplicate checks, and approved by our authorised team.
We may reject or hold commissions for self-referrals, duplicate claims, misleading referrals, spam, fake jobs, cancelled jobs, refunded jobs, chargebacks, inappropriate tutoring requests, academic integrity concerns, unsafe requests, referral gaming or conduct that breaches our terms or policies. Automated payment or payout features may be disabled even where referral tracking is visible.
Master guidance, campus programs and customer portal terms
These terms are supplemented by new feature-specific policies for Master/Campus Master identities, Student Guidance Requests, private Guidance Offers, Guidance Packages, My Help dashboard, Provider Store orders, Resolution Centre links, matching/service coordination, payment records and public Master Directory trust cards.
Read these additional policies where relevant: Student Guidance and Master Guidance Offer Terms, Master Directory and Trust Card Terms, Campus Master and Campus Partner Program Terms, Guidance Packages and Follow-up Program Terms, Guidance Payout-Ready Ledger and Margin Policy, Matching, Automation and Request Queue Policy, Customer Portal, My Help and Resolution Centre Terms, and Provider Store Orders and Resolution Centre Terms.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, provider, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Provider Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Cash Payments, Off-Platform Payments and Commission Eligibility
Referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, promotional incentives and any other commission-based payments are only eligible where the relevant job, lead, booking, customer, quote, invoice and payment are properly recorded, approved and paid by online payment through an approved Your IT & Tech Mates platform payment process.
A commission, referral reward, ambassador reward, partner fee, provider commission, lead fee or incentive is payable only if the related job, lead, customer, repair, service, pickup, sale or opportunity is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process. Cash payments, direct technician or provider payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments do not qualify.
Off-platform or unrecorded arrangements may void commission eligibility, referral tracking, partner attribution, reward eligibility, dispute assistance, payment support, service records, promotional benefits and related protections to the extent permitted by law.
If a customer, technician, provider, ambassador, referrer, partner or any other person attempts to bypass the approved Your IT & Tech Mates process to avoid fees, commission rules, payment controls, record keeping, customer protections or dispute processes, Your IT & Tech Mates may withhold, cancel, reverse, reduce, offset or refuse any related commission, reward, referral payment, partner payment or incentive.
Nothing in this clause limits any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Provider, Partner and Ambassador Integrity
Providers, partners, ambassadors, referrers and related participants must act honestly, professionally and safely. They must not misrepresent qualifications, licences, insurance, experience, verification status, customer approval, prices, warranties, discounts, authority to act for Your IT & Tech Mates, or government or platform affiliation.
They must not request or encourage off-platform payments, cash payments, private transfers, personal financial arrangements, gifts, loans, cash withdrawals, account access, unnecessary passwords, unnecessary sensitive information, or side deals connected with a Your IT & Tech Mates lead, booking, customer or service opportunity.
They must not exploit, coerce, intimidate, manipulate or pressure customers, seniors, NDIS participants, students, carers, families, support workers, vulnerable persons or business customers. Suspected scam activity, financial abuse, unsafe conduct, false documents, false claims, off-platform payment requests or customer exploitation may result in investigation, removal, commission reversal, withheld payment, referral reward cancellation, service restriction and/or reporting to authorities where lawful and appropriate.
Fraud, Scam and Integrity Controls
All services, bookings, referrals, ambassador activity, provider arrangements, payment claims, warranty claims, reviews and customer communications are subject to the Fraud, Scam and Integrity Policy. Your IT & Tech Mates may review service notes, booking records, quote records, invoice records, payment records, customer messages, photos, timestamps, referral records, device records and other available evidence when assessing fraud, scam activity, off-platform payment, commission eligibility, disputes, chargebacks, warranty claims or policy breaches.
Prohibited conduct includes fake jobs, self-referrals, referral manipulation, duplicate claims, artificially splitting jobs, misuse of referral rewards, misleading reviews, payment bypassing, false identity or qualification claims, pressure selling, harassment, financial exploitation, suspicious account activity, misuse of customer data, and attempts to interfere with systems, records, payment controls or dispute processes.
Cross-linked integrity, payment and safety terms
These terms must be read together with our Terms and Conditions, Service Terms, Payment and Warranty Terms, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms, Provider Device Pickup Terms, Repair, Software and Data Risk Notice, Fraud, Scam and Integrity Policy, Payment and Commission Integrity Policy, Dispute and Evidence Policy, Booking and No-show Policy, Electronic Consent Policy, Privacy Policy and any quote, invoice, service form, booking confirmation or written approval that applies to your service.
We may use booking records, quote records, invoices, payment records, referral records, customer messages, technician notes, call logs, emails, SMS records, photos, timestamps, device, browser and IP information, pickup records and other available evidence to assess disputes, refunds, warranty claims, chargebacks, commission claims, fraud risks, referral attribution and policy compliance.
Nothing in this section excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Payment and commission integrity
Your IT & Tech Mates uses its own commission, referral, ambassador, provider, partner and reward model. No external marketplace, app or third-party commission model applies unless we expressly adopt it in writing for a particular program.
A job, lead, referral or partner opportunity only qualifies for referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees or incentives if it is a qualifying job under the applicable Your IT & Tech Mates terms. This generally means the job must be properly recorded before work begins, approved by us, completed, invoiced or recorded by us, paid in full by online payment through an approved Your IT & Tech Mates platform payment process, cleared through any hold or review period, and not cancelled, refunded, reversed, charged back, disputed, fraudulent, duplicate, artificial, related-party or otherwise invalid.
Where misconduct, non-payment, refund risk, chargeback risk, fraud, duplicate claims, payment bypassing, artificial job structuring or policy breaches affect a job or payment, we may delay, reduce, withhold, reverse, offset, claw back or refuse the related commission, reward, withdrawal, incentive or partner payment to the extent permitted by law.
Reward records and payment summaries are business records only. They are not bank deposits, stored value accounts, financial products or guaranteed payouts.
Anti-scam, fair use and customer protection
All customers, referrers, ambassadors, providers, partners and technicians must act honestly, professionally and safely. You must not misrepresent identity, authority, pricing, qualifications, insurance, licences, experience, verification status, warranty authority, payment authority or relationship with Your IT & Tech Mates.
The following conduct is prohibited: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, misuse of referral rewards, artificially splitting jobs, manipulating job value or timing, referral link manipulation, bots or automation used to generate rewards, misuse of AI or scraping tools, unauthorised data harvesting, attempts to copy protected platform processes or interfere with platform security, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading ads, impersonation, brand misuse and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
Extra care is required when services involve seniors, NDIS participants, minors, carers, families, aged-care residents, customers with disability, customers with limited English, schools, care environments, vulnerable persons, sensitive data, account access, CCTV, security systems or business-critical systems. Financial exploitation, coercion, unnecessary password requests, requests for MFA codes, recovery phrases, banking codes, loans, gifts, cash withdrawals or personal financial arrangements are prohibited.
We may pause service, refuse work, restrict access, remove participants, preserve records, request evidence, hold rewards, refuse payouts, cancel rewards, reverse entries, report serious conduct to authorities or take other lawful action where reasonably necessary to protect customers, staff, providers, partners, data, payment integrity, referral integrity, safety or legal compliance.
Advertising, branding and logo use
Use of the Your IT & Tech Mates name, logo, referral links, badges, screenshots, marketing material, service descriptions or promotional claims is governed by the Advertising, Branding and Logo Use Policy.
Any advertising, referral promotion, ambassador promotion, provider marketing or partner marketing must be accurate, not misleading, and must not imply employment, agency, partnership, franchise rights, exclusivity, guaranteed work, guaranteed income or official endorsement unless we expressly confirm that status in writing.
Paid ads, social posts, websites, business listings, flyers and referral promotions must not impersonate Your IT & Tech Mates, misrepresent pricing, warranty, service coverage, verification, referral rewards or commission eligibility, or encourage cash payment, direct payment, private bank transfer, side deals or off-platform work.
We may require correction, removal or takedown of misleading or unauthorised brand use and may withhold, cancel, reverse or refuse any commission, reward, referral payment or partner payment connected with misleading advertising, unauthorised brand use, fake leads, fake reviews, off-platform payments or other policy breaches.
Nothing in this clause limits any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Your IT & Tech Mates commission and referral model
Total platform commission: The standard total platform commission is 13.5% of the eligible paid job value, unless a different written program rule is approved by Your IT & Tech Mates.
Referral reward: The standard referral reward is 5% of the eligible paid job value. It is calculated as a percentage of the eligible completed and paid job value, not as a fixed dollar reward table.
Included inside the platform commission: The 5% referral reward is included inside the 13.5% total platform commission. It is not added on top of the customer price, and it does not create a separate extra charge unless a separate written customer-facing offer says otherwise.
Referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees and incentives are manual and subject to review. Payment is normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and team checks.
Referral rewards are not lifetime rewards, recurring rewards, ongoing commissions, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or commission payments are manual only and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Online platform payment required: A referral, ambassador, partner, provider, lead or commission payment only qualifies where the related job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process. Cash payments, direct technician payments, direct provider payments, private bank transfers, PayID transfers made outside our platform, cheques, cash-in-hand payments, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments do not qualify for commission, referral rewards, ambassador rewards, partner fees, lead fees or incentives.
This clause must be read with the Payment and Commission Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms and Fraud, Scam and Integrity Policy.
Ambassador Network, share codes and local introductions
Our Ambassador Network may include local Ambassadors, Campus Ambassadors, Zone Leaders, Master Ambassadors, Building Captains, Street Captains, Suburb Leads, community referrers and approved local campaign participants.
Ambassadors may use approved share codes, QR codes, local campaign links, profile badges or public listing tags to help people find Your IT & Tech Mates. A code, badge, listing, zone or public tag does not make a person our employee, agent, franchisee, approved technician or authorised representative unless we separately confirm that in writing.
Zones, waitlists, profile visibility, provider or business introductions, customer referral attribution and reward eligibility are reviewed by the Your IT & Tech Mates team. Zone recognition is not permanent ownership of a suburb, street, building, campus or customer group.
Customer referral reward reviews, provider introduction reward reviews, campaign rewards and ambassador rewards are not automatic. Any approved reward is subject to eligibility, activity, attribution, fraud, refund, dispute, chargeback, customer consent and payment-clearance checks.
Ambassadors and referrers must not promise guaranteed work, guaranteed repairs, guaranteed discounts, guaranteed rewards, automatic payouts, official endorsement, provider approval, customer priority or exclusive access to a local area.
Ambassador, referral and provider-introduction reward reviews
Customer referral reward reviews remain protected and are not reduced just because a provider, business or local campaign was introduced by an Ambassador.
Where applicable, a provider, partner, ambassador or local introduction may be reviewed under the standard referral reward model of 5% of the eligible paid job value, only where the introduction is approved, properly attributed, completed and paid through the approved platform payment process. No separate fixed-dollar reward, trail reward, lifetime reward or extra customer charge applies unless a separate written customer-facing campaign rule is approved.
If the same person is both the customer referrer and the provider introducer, the reward is reviewed once under the applicable approved referral path and remains subject to the 13.5% total platform commission model, fraud checks, payment clearance, refund checks and eligibility checks.
Partner Service Referral Listing Update
Added 13 June 2026. These terms also apply where a provider, student, helper, ambassador, referrer or other approved participant displays another approved provider's service as a partner service referral.
The feature is a referral feature only. The referrer does not become the service provider, reseller, agent, employee, partner, franchisee, subcontractor, broker or authorised representative of the provider who performs the work.
The standard referral reward review remains 5% of the eligible paid job value for eligible paid bookings through the approved referral path, subject to the existing referral, payment, dispute, refund, fraud, privacy and our review checks. No automatic payout, separate booking process, separate commission arrangement or extra customer charge is created by this update.
For the full policy update, see Partner Service Referral Listing Terms.
Partner service referral listings
Added 13 June 2026. These terms apply where an approved participant shares or displays a partner service referral listing. The listing may help customers understand who provides the service, how the referral relationship works and when the standard referral reward of 5% of eligible paid job value may be reviewed.
A partner service referral listing is for referral and service information only. It does not create a separate booking, payment, automatic payout, employment, agency, reseller, franchise, partnership or service ownership arrangement.
We may review listings and wording to reduce customer confusion, misleading conduct, privacy risk, unsafe claims, misuse of referral rewards and payment risk.
Core platform functions covered by these terms
These terms are intended to cover customer help requests, quotes, bookings, payment and warranty steps, support follow-up, urgent support guidance, scam safety help, device custody, pickup and handover, provider verification, provider profiles, referral and ambassador pathways, student pathways, campus and community help, senior and vulnerable-person support, partner service referrals, directory listings, reviews, media uploads, customer status updates, and customer portal use.
Some functions may be available only in selected locations, for selected service types, or after manual review. A feature being visible on a page does not mean a job, referral, reward, student task, provider approval, warranty outcome or payment is guaranteed.
Scam, referral and platform integrity
Customers, providers, students, ambassadors, referrers, partners and visitors must use the platform honestly and only for lawful, safe and genuine service purposes.
The following conduct is not allowed: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, reward misuse, artificially splitting or changing jobs to increase rewards, referral link manipulation, bots or automated activity used to generate rewards, scraping, unauthorised data harvesting, attempts to copy protected platform processes, attempts to interfere with platform security, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading advertising, impersonation, brand misuse, and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
We may delay, review, limit, refuse, cancel, reverse or hold a booking, referral, reward, payout, profile, listing, review, message, payment, warranty claim or account access where we reasonably believe there is a safety, privacy, scam, payment, eligibility, referral integrity or platform misuse risk.
We may preserve relevant records, request reasonable evidence, contact affected parties, restrict access, remove content, report serious conduct to appropriate authorities or take other lawful steps to protect customers, providers, students, referrers, partners, our business and the public.
Student, provider and referral feature review
Student, provider, referral, ambassador, campus, community, pickup, urgent support and safety-related features may require manual review before activation or use. We may check eligibility, suitability, insurance, work rights, service type, location, customer risk, provider capability, payment status and referral integrity before allowing access to tasks, listings, rewards or customer-facing activity.
QA update: online platform payment required
This QA pass confirms that referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or provider payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, commission, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.
Student campus referral integrity
Student campus helper sharing must not be used for fake referrals, self-referrals, duplicate accounts, pressure selling, misleading claims, spam, reward manipulation or activity that hides whether a task is volunteer or paid.
Volunteer campus activity may help a student build proof and confidence, but it does not automatically create a referral reward or paid job pathway.
Related term: Student Campus Helper, Volunteer Proof and Resume Showcase Terms.