Referral Policy
Eligibility, anti-gaming rules, payout policy, tax notice and privacy terms for the referral program.
1. Referral program overview
The referral program allows eligible referrers to refer a friend, family member, customer, client, business or community contact for technology help. Referral rewards are manual, discretionary and subject to review.
2. Reward guide
| Final paid job value | Guide reward |
|---|---|
| Under $100 | $0 |
| $100–$299 | $10 |
| $300–$599 | $20 |
| $600+ | $30 |
3. Payout policy
A reward is not payable immediately when a referral is submitted. It only becomes eligible after the referred job has been completed, paid in full, manually reviewed and cleared.
- The referred job must be completed.
- The customer payment must be received and confirmed.
- At least 14 days must pass after payment confirmation.
- Refund, chargeback, dispute and cancellation risk must be clear.
- The referrer must have at least $25 available balance before requesting withdrawal.
- The reward and withdrawal must be manually approved by Your IT & Tech Mates.
4. Anti-gaming and misuse rules
We may delay, reduce, cancel, reverse or refuse a reward or withdrawal if we reasonably believe there is ineligibility, gaming, misuse, fraud, scam activity or unfair conduct.
- No self-referrals, fake leads, spam leads or duplicate referrals.
- No late referral claims after the customer is already known, quoted, invoiced or completed.
- No multiple referrers claiming the same customer unless we decide a valid first attribution applies.
- No submitting people without permission.
- No pressure, harassment, misleading advertising or exploitation of vulnerable persons.
- No use of misleading business representation, unauthorised ads, impersonation or brand misuse.
- IP/device/browser/contact/payment patterns may be reviewed.
- Referrers can be paused, blocked or removed.
5. Withdrawal verification and payout records
Withdrawal requests may require email OTP verification. Admin payout review may record legal name, email, mobile, available balance, withdrawal amount, payout method, encrypted payout details, declaration status, fraud/review flags, approval/payment controls, amount paid, date paid, payment reference and audit log entries.
6. Tax and TFNs
We do not collect TFNs through the referral system. Referral reward recipients are responsible for their own tax obligations. We may keep payout records for accounting, compliance, fraud prevention and dispute handling.
7. Privacy
Referral details are handled under our Privacy Policy. Referrers must have permission before submitting another person’s contact details.