Referral Policy
Eligibility, anti-gaming rules, payout policy, tax notice and privacy terms for the referral program.
1. Referral program overview
The referral program allows eligible referrers to refer a friend, family member, customer, client, business or community contact for technology help. Referral rewards are manual, discretionary and subject to review.
2. Reward guide
| Final paid job value | Guide reward |
|---|---|
| Under $100 | $0 |
| $100–$299 | $10 |
| $300–$599 | $20 |
| $600+ | $30 |
3. Payout policy
A reward is not payable immediately when a referral is submitted. It only becomes eligible after the referred job has been completed, paid in full, manually reviewed and cleared.
- The referred job must be completed.
- The customer payment must be received and confirmed.
- At least 14 days must pass after customer payment is confirmed before the reward can become available for withdrawal.
- The 14-day hold helps protect customers, referred people, referrers and Your IT & Tech Mates from fraudulent activity, duplicate claims, refund risk, payment disputes, chargebacks and mistaken attribution.
- Refund, chargeback, dispute, fraud, duplicate referral and cancellation risk must be clear.
- The referrer must have at least $25 available balance before requesting withdrawal.
- The reward and withdrawal must be manually approved by Your IT & Tech Mates.
4. Anti-gaming and misuse rules
We may delay, reduce, cancel, reverse or refuse a reward or withdrawal if we reasonably believe there is ineligibility, gaming, misuse, fraud, scam activity or unfair conduct.
- No self-referrals, fake leads, spam leads or duplicate referrals.
- No late referral claims after the customer is already known, quoted, invoiced or completed.
- No multiple referrers claiming the same customer unless we decide a valid first attribution applies.
- No submitting people without permission.
- No pressure, harassment, misleading advertising or exploitation of vulnerable persons.
- No use of misleading business representation, unauthorised ads, impersonation or brand misuse.
- IP/device/browser/contact/payment patterns may be reviewed.
- Referrers can be paused, blocked or removed.
5. Withdrawal verification and payout records
Withdrawal requests may require email OTP verification. Our team payout review may record legal name, email, mobile, available balance, withdrawal amount, payout method, encrypted payout details, declaration status, fraud/review flags, approval/payment controls, amount paid, date paid, payment reference and audit log entries.
6. Tax and TFNs
We do not collect TFNs through the referral system. Referral reward recipients are responsible for their own tax obligations. We may keep payout records for accounting, compliance, fraud prevention and dispute handling.
7. Privacy
Referral details are handled under our Privacy Policy. Referrers must have permission before submitting another person’s contact details.
Referrers are independent participants, not workers or representatives
A referrer is an independent participant in a manual referral reward program only. A referrer is not an employee, contractor, subcontractor, agent, partner, franchisee, joint-venture partner, technician or authorised representative of Your IT & Tech Mates. Referrers must not quote, collect money, promise repairs, offer discounts, approve work, provide warranties, access customer devices or accounts, or bind Your IT & Tech Mates in any way.
Referrers may share their referral link, QR code or flyer and tell people where to lodge a request. They must not mislead, spam, pressure people, impersonate the business, create misleading ads or exploit vulnerable persons.
Public tally board
The public referral tally board is optional and nickname-based. It may show nickname, suburb/public area, eligible reward total and completed referral count only. It must not show legal name, email, mobile, full address, payout details, bank details, service notes or private account information. Referrers can hide themselves from the tally board, and our team can hide or remove entries.
Electronic sharing, ads and reviews
Referrers must not send spam, use harvested lists, submit people without permission, run misleading advertising, hide incentives, create fake reviews, edit reviews to mislead, impersonate Your IT & Tech Mates, or suggest they are authorised to speak for us. Referral sharing must comply with applicable spam, privacy, platform and consumer laws.
Provider partner referrals
Provider and organisation referrals must follow the Provider Partner Referral Policy. Provider referrals must be made with permission, must not involve pressure or undue influence, and must disclose referral incentives where relevant.
- Organisation service credit is preferred over personal staff payout.
- No private customer names, resident names, student names or payout details should appear on public referral displays.
- No medical details, student-sensitive details, device passcodes or banking information should be entered in referral forms.
- We may mark provider referrals as conflict-of-interest, duplicate, self-referral, already-known customer, not permissioned, pressure concern, refund/dispute/chargeback, cancelled or not eligible.
Ambassador Network referral tracking and rewards
Integrated 18 May 2026 Master Guidance and Directory Terms
Referral tracking may include customer referrals, Ambassador Network referrals, provider invite referrals, QR code referrals, campus referrals, neighbourhood referrals and campaign referrals.
- Referral rewards, ambassador commissions and provider invite bonuses are not guaranteed.
- Eligibility may depend on correct attribution, booking completion, payment confirmation, refund or cancellation checks, duplicate checks, fraud review, hold periods and compliance with program rules.
- Ambassadors must not spam, mislead customers, make false earnings claims, imply official school/university endorsement without approval or collect private credentials.
- Provider invite rewards, where offered, may only become payable after the invited provider is approved and completes qualifying paid work.
Out-of-zone and preferred-zone referrals
Ambassadors may be able to refer broadly, but preferred visibility or zone benefits may only apply inside approved zones, specialities or campaigns. Your IT & Tech Mates may review, adjust or remove zone benefits if a zone is inactive, saturated, unsafe or unsuitable.
Referral links across customer groups
Referral links may be used for general customers, students, seniors, NDIS/accessibility users, carers, families, support workers, neighbours, ambassadors and providers. Referral links are intended to help people find trusted local help, not to create spam marketing, pressure selling or misleading claims.
Where a referral involves a senior, vulnerable person, NDIS participant, student, minor, support worker, carer or person requesting help for someone else, the referrer must act respectfully, avoid pressure, obtain permission where required and avoid collecting unnecessary private or sensitive information. Referral rewards or recognition may be withheld if the referral appears exploitative, unsafe, misleading, unauthorised or contrary to these policies.
Guided intake referral links and profile sharing
Referral links, QR codes and share tools may route users to guided intake pages, student support, senior support, support-organisation technology support and accessibility support, scam/security help, device repair, provider profiles, ambassador profiles or direct booking pages. Referral credit, visibility or statistics may depend on valid clicks, requests, bookings, completion, review status and fraud checks.
Referral participants must not spam, mislead, impersonate, imply false endorsement, pressure vulnerable users, create fake bookings, farm reviews or use referral tools for scam activity. We may disable links, remove referral credit, restrict accounts or investigate suspicious activity.
Job board referrals and commission tracking
Referral codes, links or names may be captured when a person posts a service request board request, requests a provider profile, submits a tutoring or campus request, accepts a quote or proceeds to a job. Referral tracking does not by itself create an entitlement to a reward, commission or payment.
A referral reward or commission may be marked pending, eligible, approved, payable, paid, held, rejected, cancelled or otherwise reviewed. Unless we expressly agree otherwise in writing, commission is not payable until the referred request has been accepted by us, completed, invoiced, paid by the customer, passed fraud and duplicate checks, and approved by our authorised team.
We may reject or hold commissions for self-referrals, duplicate claims, misleading referrals, spam, fake jobs, cancelled jobs, refunded jobs, chargebacks, inappropriate tutoring requests, academic integrity concerns, unsafe requests, referral gaming or conduct that breaches our terms or policies. Automated payment or payout features may be disabled even where referral tracking is visible.
Master guidance, campus programs and customer portal terms
These terms are supplemented by new feature-specific policies for Master/Campus Master identities, Student Guidance Requests, private Guidance Offers, Guidance Packages, My Help dashboard, Provider Store orders, Resolution Centre links, matching/service coordination, payment records and public Master Directory trust cards.
Read these additional policies where relevant: Student Guidance and Master Guidance Offer Terms, Master Directory and Trust Card Terms, Campus Master and Campus Partner Program Terms, Guidance Packages and Follow-up Program Terms, Guidance Payout-Ready Ledger and Margin Policy, Matching, Automation and Work Queue Policy, Customer Portal, My Help and Resolution Centre Terms, and Provider Store Orders and Resolution Centre Terms.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, provider, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Provider Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Cash Payments, Off-Platform Payments and Commission Eligibility
Referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, promotional incentives and any other commission-based payments are only eligible where the relevant job, lead, booking, customer, quote, invoice and payment are properly recorded, approved and processed through the approved Your IT & Tech Mates process.
Unless Your IT & Tech Mates expressly approves otherwise in writing, no commission, referral reward, ambassador reward, partner fee, provider commission, lead fee or incentive is payable for any job, lead, customer, repair, service, pickup, sale or related opportunity that is paid in cash, paid directly to a technician, provider, ambassador, referrer or partner, paid by private bank transfer, paid through an unapproved payment method, completed as a side deal, or otherwise handled outside the approved Your IT & Tech Mates booking, invoicing, payment or record-keeping process.
Off-platform or unrecorded arrangements may void commission eligibility, referral tracking, partner attribution, reward eligibility, dispute assistance, payment support, service records, promotional benefits and related protections to the extent permitted by law.
If a customer, technician, provider, ambassador, referrer, partner or any other person attempts to bypass the approved Your IT & Tech Mates process to avoid fees, commission rules, payment controls, record keeping, customer protections or dispute processes, Your IT & Tech Mates may withhold, cancel, reverse, reduce, offset or refuse any related commission, reward, referral payment, partner payment or incentive.
Nothing in this clause limits any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Provider, Partner and Ambassador Integrity
Providers, partners, ambassadors, referrers and related participants must act honestly, professionally and safely. They must not misrepresent qualifications, licences, insurance, experience, verification status, customer approval, prices, warranties, discounts, authority to act for Your IT & Tech Mates, or government or platform affiliation.
They must not request or encourage off-platform payments, cash payments, private transfers, personal financial arrangements, gifts, loans, cash withdrawals, account access, unnecessary passwords, unnecessary sensitive information, or side deals connected with a Your IT & Tech Mates lead, booking, customer or service opportunity.
They must not exploit, coerce, intimidate, manipulate or pressure customers, seniors, NDIS participants, students, carers, families, support workers, vulnerable persons or business customers. Suspected scam activity, financial abuse, unsafe conduct, false documents, false claims, off-platform payment requests or customer exploitation may result in investigation, removal, commission reversal, withheld payment, referral reward cancellation, service restriction and/or reporting to authorities where lawful and appropriate.
Fraud, Scam and Integrity Controls
All services, bookings, referrals, ambassador activity, provider arrangements, payment claims, warranty claims, reviews and customer communications are subject to the Fraud, Scam and Integrity Policy. Your IT & Tech Mates may review service notes, booking records, quote records, invoice records, payment records, customer messages, photos, timestamps, referral records, device records and other available evidence when assessing fraud, scam activity, off-platform payment, commission eligibility, disputes, chargebacks, warranty claims or policy breaches.
Prohibited conduct includes fake jobs, self-referrals, referral manipulation, duplicate claims, artificial job splitting, commission farming, misleading reviews, payment bypassing, false identity or qualification claims, pressure selling, harassment, financial exploitation, suspicious account activity, misuse of customer data, and attempts to interfere with systems, records, payment controls or dispute processes.
Cross-linked integrity, payment and safety terms
These terms must be read together with our Terms and Conditions, Service Terms, Payment and Warranty Terms, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms, Provider Device Pickup Terms, Repair, Software and Data Risk Notice, Fraud, Scam and Integrity Policy, Payment and Commission Integrity Policy, Dispute and Evidence Policy, Booking and No-show Policy, Electronic Consent Policy, Privacy Policy and any quote, invoice, service form, booking confirmation or written approval that applies to your service.
We may use booking records, quote records, invoices, payment records, referral records, customer messages, technician notes, call logs, emails, SMS records, photos, timestamps, device/browser indicators, IP indicators, pickup records and other available evidence to assess disputes, refunds, warranty claims, chargebacks, commission claims, fraud risks, referral attribution and policy compliance.
Nothing in this section excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Payment and commission integrity
Your IT & Tech Mates uses its own commission, referral, ambassador, provider, partner and reward model. No external marketplace, app or third-party commission model applies unless we expressly adopt it in writing for a particular program.
A job, lead, referral or partner opportunity only qualifies for referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees or incentives if it is a qualifying job under the applicable Your IT & Tech Mates terms. This generally means the job must be properly recorded before work begins, approved by us, completed, invoiced or recorded by us, paid in full through an approved process, cleared through any hold or review period, and not cancelled, refunded, reversed, charged back, disputed, fraudulent, duplicate, artificial, related-party or otherwise invalid.
Where misconduct, non-payment, refund risk, chargeback risk, fraud, duplicate claims, payment bypassing, artificial job structuring or policy breaches affect a job or payment, we may delay, reduce, withhold, reverse, offset, claw back or refuse the related commission, reward, withdrawal, incentive or partner payment to the extent permitted by law.
Internal ledgers, dashboards, balances, tallies or reward records are administrative records only. They are not bank deposits, stored value accounts, financial products or guaranteed payouts.
Anti-scam, fair use and customer protection
All customers, referrers, ambassadors, providers, partners and technicians must act honestly, professionally and safely. You must not misrepresent identity, authority, pricing, qualifications, insurance, licences, experience, verification status, warranty authority, payment authority or relationship with Your IT & Tech Mates.
The following conduct is prohibited: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, commission farming, artificial job splitting, manipulating job value or timing, referral link manipulation, bots or automation used to generate rewards, misuse of AI or scraping tools, unauthorised data harvesting, reverse engineering, system interference, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading ads, impersonation, brand misuse and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
Extra care is required when services involve seniors, NDIS participants, minors, carers, families, aged-care residents, customers with disability, customers with limited English, schools, care environments, vulnerable persons, sensitive data, account access, CCTV, security systems or business-critical systems. Financial exploitation, coercion, unnecessary password requests, requests for MFA codes, recovery phrases, banking codes, loans, gifts, cash withdrawals or personal financial arrangements are prohibited.
We may pause service, refuse work, restrict access, remove participants, preserve records, request evidence, hold rewards, refuse payouts, cancel rewards, reverse entries, report serious conduct to authorities or take other lawful action where reasonably necessary to protect customers, staff, providers, partners, data, payment integrity, referral integrity, safety or legal compliance.
Advertising, branding and logo use
Use of the Your IT & Tech Mates name, logo, referral links, badges, screenshots, marketing material, service descriptions or promotional claims is governed by the Advertising, Branding and Logo Use Policy.
Any advertising, referral promotion, ambassador promotion, provider marketing or partner marketing must be accurate, not misleading, and must not imply employment, agency, partnership, franchise rights, exclusivity, guaranteed work, guaranteed income or official endorsement unless we expressly confirm that status in writing.
Paid ads, social posts, websites, business listings, flyers and referral promotions must not impersonate Your IT & Tech Mates, misrepresent pricing, warranty, service coverage, verification, referral rewards or commission eligibility, or encourage cash payment, direct payment, private bank transfer, side deals or off-platform work.
We may require correction, removal or takedown of misleading or unauthorised brand use and may withhold, cancel, reverse or refuse any commission, reward, referral payment or partner payment connected with misleading advertising, unauthorised brand use, fake leads, fake reviews, off-platform payments or other policy breaches.
Nothing in this clause limits any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Your IT & Tech Mates Commission and Referral Model
Total platform commission: 13.5% of the relevant qualifying job value.
Referral reward review: If an eligible referred job is completed and paid, the referral may be reviewed for a 5% manual reward. That 5% is included inside the 13.5% total platform commission; it is not added on top of the customer price.
Payment is manual only and normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and admin checks.
Referral rewards are not lifetime rewards, recurring rewards, trailing commissions, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or commission payments are manual only and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Cash payments, direct technician payments, private bank transfers, side deals, split payments, payment redirection and off-platform or unrecorded payments do not qualify for commission, referral rewards, ambassador rewards, partner fees, lead fees or incentives unless Your IT & Tech Mates expressly approves and records the arrangement in writing.
This clause must be read with the Payment and Commission Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms and Fraud, Scam and Integrity Policy.