Created 18 May 2026 · Quick Help Version A00142
Student Ambassador Upskilling Policy
The Student Ambassador pathway is designed to help students gain practical communication, referral, customer care and local networking experience while keeping service delivery controlled and safe.
1. What students can learn
- How to ask clear intake questions without collecting sensitive information.
- How to guide people into the correct Quick Help pathway.
- How local referral links, QR codes, zones, specialities and commission tracking work.
- How to invite trusted local providers for review.
- How to follow academic integrity, privacy and professional conduct boundaries.
2. What students cannot do as ambassadors
Student ambassadors cannot perform jobs, claim to be approved technicians, provide professional advice, complete assessments, collect passwords or represent official campus endorsement unless separately approved.
3. Pathway to provider approval
A student who wants to perform paid work may apply to become an independent provider. Provider approval may require ABN, service categories, certificate review, insurance, professional indemnity, Working with Children Check or other safeguards depending on the work.
Guided intake referral links and profile sharing
Referral links, QR codes and share tools may route users to guided intake pages, student support, senior support, support-organisation technology support and accessibility support, scam/security help, device repair, provider profiles, ambassador profiles or direct booking pages. Referral credit, visibility or statistics may depend on valid clicks, requests, bookings, completion, review status and fraud checks.
Referral participants must not spam, mislead, impersonate, imply false endorsement, pressure vulnerable users, create fake bookings, farm reviews or use referral tools for scam activity. We may disable links, remove referral credit, restrict accounts or investigate suspicious activity.
Campus, school and tutoring job board update
Campus and school help requests may include technology help, tutoring, study support, software setup, device setup, digital skills, coding help, spreadsheet help, presentation support or similar learning-support services. These services are intended to help students understand, learn, configure, troubleshoot or improve their own skills.
Users must not request or provide services that involve completing assessed work, writing assignments, taking tests or exams, impersonating a student, bypassing academic rules, plagiarism, cheating, unauthorised access or other academic misconduct. We may flag, reject, cancel or restrict requests that appear to present an academic integrity risk.
For school-age or under-18 students, we may require parent/guardian contact details and approval, restrict direct contact, require provider/tutor verification and Working with Children Check or equivalent checks, and apply additional safety review before a tutor or provider can view, accept or perform the work.