Before you join or participate
Our referral, partner, ambassador, student, provider and community pathways are designed to help eligible participants explore suitable referral, support, service, campus, community, administration, marketing, project, technology and related opportunities.
Participation does not guarantee jobs, income, referrals, leads, bookings, reviews, skill tags, ongoing work, future paid work, commissions, margins, bonuses or any particular outcome.
Participants are not employees of thefixers.app or Your IT & Tech Mates unless a separate written employment agreement is made. Participation does not automatically create an employment, contractor, agency, partnership, joint venture or franchise relationship.
Participants must only accept suitable tasks or referrals, follow all safety, conduct, privacy, guidance and platform rules, comply with any campus, community, provider, customer or partner requirements, and meet any age, tax, legal, insurance, consent, qualification, licensing or parent/guardian requirements that apply.
Australian visa, work rights and eligibility obligations: Participants are responsible for ensuring they have the right to participate, volunteer, refer, provide services, receive payments or undertake any work-related activity in Australia. This includes complying with any visa conditions, work rights, tax, superannuation, ABN, reporting, study, placement, internship, volunteer, contractor or employment obligations that apply to them.
thefixers.app and Your IT & Tech Mates may request reasonable information or evidence to confirm eligibility. Participation may be refused, paused or ended if required information is not provided or if participation may breach legal, visa, work rights or platform requirements.
Student pathway eligibility and review
The student pathway is designed for Australian university and TAFE students whose course, skills or study area match the type of help they want to offer.
Students do not all need to be IT students. Suitable pathways may include technical and non-technical roles, depending on the student’s course, skills, experience and the type of task.
- IT, cybersecurity, networking, software, web and digital media students may be suitable for technology-related tasks.
- Business, management, marketing, accounting and administration students may be suitable for support, coordination, content, customer follow-up, local outreach, ambassador or business-help tasks.
Students must only offer or accept tasks that match their skills, course area, confidence level, location, availability and any safety, legal, visa, work rights, insurance, consent or campus requirements that apply.
Student registration does not mean automatic approval. Before a student can be activated for suitable tasks, The Fixers may review their course or study area, skills, location, age, availability, eligibility and suitable task type. The Fixers may approve, limit, pause or decline student participation if the pathway, task type or eligibility requirements are not suitable.
Student insurance and suitability
Students must only offer or accept tasks that are suitable for their course, skills, experience, age, location, availability, visa conditions and work rights.
Students may be required to show that they are covered by suitable insurance before they can accept certain tasks. This may include public liability insurance for in-person, customer-facing, pickup, delivery, home, business, campus or community tasks, and professional indemnity insurance for advice, consulting, planning, tutoring, training, business support or technical recommendation tasks.
Insurance may be held by the student, their business, an approved provider, an education provider, a placement program, or another approved arrangement, where we accept that arrangement in writing.
Student registration does not mean insurance is approved. We may refuse, limit, pause or remove access to tasks if suitable insurance or eligibility evidence is not provided.
Created 18 May 2026
Student Ambassador Upskilling Policy
The Student Ambassador pathway is designed to help students gain practical communication, referral, customer care and local networking experience while keeping service delivery controlled and safe.
1. What students can learn
- How to ask clear intake questions without collecting sensitive information.
- How to guide people into the correct Quick Help pathway.
- How local referral links, QR codes, zones, specialities and commission tracking work.
- How to invite trusted local providers for review.
- How to follow academic integrity, privacy and professional conduct boundaries.
2. What students cannot do as ambassadors
Student ambassadors cannot perform jobs, claim to be approved technicians, provide professional advice, complete assessments, collect passwords or represent official campus endorsement unless separately approved.
3. Pathway to provider approval
A student who wants to perform paid work may apply to become an independent provider. Provider approval may require ABN, service categories, certificate review, insurance, professional indemnity, Working with Children Check or other safeguards depending on the work.
Guided intake referral links and profile sharing
Referral links, QR codes and share tools may route users to guided intake pages, student support, senior support, support-organisation technology support and accessibility support, scam/security help, device repair, provider profiles, ambassador profiles or direct booking pages. Referral credit, visibility or statistics may depend on valid clicks, requests, bookings, completion, review status and fraud checks.
Referral participants must not spam, mislead, impersonate, imply false endorsement, pressure vulnerable users, create fake bookings, farm reviews or use referral tools for scam activity. We may disable links, remove referral credit, restrict accounts or investigate suspicious activity.
Campus, school and tutoring service request board terms
Campus and school help requests may include technology help, tutoring, study support, software setup, device setup, digital skills, coding help, spreadsheet help, presentation support or similar learning-support services. These services are intended to help students understand, learn, configure, troubleshoot or improve their own skills.
Users must not request or provide services that involve completing assessed work, writing assignments, taking tests or exams, impersonating a student, bypassing academic rules, plagiarism, cheating, unauthorised access or other academic misconduct. We may flag, reject, cancel or restrict requests that appear to present an academic integrity risk.
For school-age or under-18 students, we may require parent/guardian contact details and approval, restrict direct contact, require provider/tutor verification and Working with Children Check or equivalent checks, and apply additional safety review before a tutor or provider can view, accept or perform the work.
Master guidance, campus programs and customer portal terms
These terms are supplemented by new feature-specific policies for Master/Campus Master identities, Student Guidance Requests, private Guidance Offers, Guidance Packages, My Help dashboard, Provider Store orders, Resolution Centre links, matching/service coordination, payment records and public Master Directory trust cards.
Read these additional policies where relevant: Student Guidance and Master Guidance Offer Terms, Master Directory and Trust Card Terms, Campus Master and Campus Partner Program Terms, Guidance Packages and Follow-up Program Terms, Guidance Payout-Ready Ledger and Margin Policy, Matching, Automation and Request Queue Policy, Customer Portal, My Help and Resolution Centre Terms, and Provider Store Orders and Resolution Centre Terms.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, provider, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Provider Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Cash Payments, Off-Platform Payments and Commission Eligibility
Referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, promotional incentives and any other commission-based payments are only eligible where the relevant job, lead, booking, customer, quote, invoice and payment are properly recorded, approved and paid by online payment through an approved Your IT & Tech Mates platform payment process.
A commission, referral reward, ambassador reward, partner fee, provider commission, lead fee or incentive is payable only if the related job, lead, customer, repair, service, pickup, sale or opportunity is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process. Cash payments, direct technician or provider payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments do not qualify.
Off-platform or unrecorded arrangements may void commission eligibility, referral tracking, partner attribution, reward eligibility, dispute assistance, payment support, service records, promotional benefits and related protections to the extent permitted by law.
If a customer, technician, provider, ambassador, referrer, partner or any other person attempts to bypass the approved Your IT & Tech Mates process to avoid fees, commission rules, payment controls, record keeping, customer protections or dispute processes, Your IT & Tech Mates may withhold, cancel, reverse, reduce, offset or refuse any related commission, reward, referral payment, partner payment or incentive.
Nothing in this clause limits any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Provider, Partner and Ambassador Integrity
Providers, partners, ambassadors, referrers and related participants must act honestly, professionally and safely. They must not misrepresent qualifications, licences, insurance, experience, verification status, customer approval, prices, warranties, discounts, authority to act for Your IT & Tech Mates, or government or platform affiliation.
They must not request or encourage off-platform payments, cash payments, private transfers, personal financial arrangements, gifts, loans, cash withdrawals, account access, unnecessary passwords, unnecessary sensitive information, or side deals connected with a Your IT & Tech Mates lead, booking, customer or service opportunity.
They must not exploit, coerce, intimidate, manipulate or pressure customers, seniors, NDIS participants, students, carers, families, support workers, vulnerable persons or business customers. Suspected scam activity, financial abuse, unsafe conduct, false documents, false claims, off-platform payment requests or customer exploitation may result in investigation, removal, commission reversal, withheld payment, referral reward cancellation, service restriction and/or reporting to authorities where lawful and appropriate.
Fraud, Scam and Integrity Controls
All services, bookings, referrals, ambassador activity, provider arrangements, payment claims, warranty claims, reviews and customer communications are subject to the Fraud, Scam and Integrity Policy. Your IT & Tech Mates may review service notes, booking records, quote records, invoice records, payment records, customer messages, photos, timestamps, referral records, device records and other available evidence when assessing fraud, scam activity, off-platform payment, commission eligibility, disputes, chargebacks, warranty claims or policy breaches.
Prohibited conduct includes fake jobs, self-referrals, referral manipulation, duplicate claims, artificially splitting jobs, misuse of referral rewards, misleading reviews, payment bypassing, false identity or qualification claims, pressure selling, harassment, financial exploitation, suspicious account activity, misuse of customer data, and attempts to interfere with systems, records, payment controls or dispute processes.
Cross-linked integrity, payment and safety terms
These terms must be read together with our Terms and Conditions, Service Terms, Payment and Warranty Terms, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms, Provider Device Pickup Terms, Repair, Software and Data Risk Notice, Fraud, Scam and Integrity Policy, Payment and Commission Integrity Policy, Dispute and Evidence Policy, Booking and No-show Policy, Electronic Consent Policy, Privacy Policy and any quote, invoice, service form, booking confirmation or written approval that applies to your service.
We may use booking records, quote records, invoices, payment records, referral records, customer messages, technician notes, call logs, emails, SMS records, photos, timestamps, device, browser and IP information, pickup records and other available evidence to assess disputes, refunds, warranty claims, chargebacks, commission claims, fraud risks, referral attribution and policy compliance.
Nothing in this section excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Payment and commission integrity
Your IT & Tech Mates uses its own commission, referral, ambassador, provider, partner and reward model. No external marketplace, app or third-party commission model applies unless we expressly adopt it in writing for a particular program.
A job, lead, referral or partner opportunity only qualifies for referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees or incentives if it is a qualifying job under the applicable Your IT & Tech Mates terms. This generally means the job must be properly recorded before work begins, approved by us, completed, invoiced or recorded by us, paid in full by online payment through an approved Your IT & Tech Mates platform payment process, cleared through any hold or review period, and not cancelled, refunded, reversed, charged back, disputed, fraudulent, duplicate, artificial, related-party or otherwise invalid.
Where misconduct, non-payment, refund risk, chargeback risk, fraud, duplicate claims, payment bypassing, artificial job structuring or policy breaches affect a job or payment, we may delay, reduce, withhold, reverse, offset, claw back or refuse the related commission, reward, withdrawal, incentive or partner payment to the extent permitted by law.
Reward records and payment summaries are business records only. They are not bank deposits, stored value accounts, financial products or guaranteed payouts.
Provider, partner and subcontractor trust standards
Providers, partners, subcontractors, pickup providers, ambassadors and technicians must follow approved Your IT & Tech Mates processes for customer communication, payment, quoting, device custody, privacy, safety, evidence and completion records. They must not request cash, private transfers, gifts, loans, personal account access, unnecessary passwords, recovery phrases, MFA codes or direct off-platform arrangements connected with a Your IT & Tech Mates lead or customer.
Providers and partners remain responsible for their own licences, ABN, insurance, tax, staff, subcontractors, safety, tools, transport, data handling and legal compliance unless a written agreement says otherwise. They must not represent themselves as employees, legal agents or authorised decision-makers of Your IT & Tech Mates unless we expressly confirm that authority in writing.
Your IT & Tech Mates commission and referral model
Total platform commission: The standard total platform commission is 13.5% of the eligible paid job value, unless a different written program rule is approved by Your IT & Tech Mates.
Referral reward: The standard referral reward is 5% of the eligible paid job value. It is calculated as a percentage of the eligible completed and paid job value, not as a fixed dollar reward table.
Included inside the platform commission: The 5% referral reward is included inside the 13.5% total platform commission. It is not added on top of the customer price, and it does not create a separate extra charge unless a separate written customer-facing offer says otherwise.
Referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees and incentives are manual and subject to review. Payment is normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and team checks.
Referral rewards are not lifetime rewards, recurring rewards, ongoing commissions, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or commission payments are manual only and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Online platform payment required: A referral, ambassador, partner, provider, lead or commission payment only qualifies where the related job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process. Cash payments, direct technician payments, direct provider payments, private bank transfers, PayID transfers made outside our platform, cheques, cash-in-hand payments, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments do not qualify for commission, referral rewards, ambassador rewards, partner fees, lead fees or incentives.
This clause must be read with the Payment and Commission Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms and Fraud, Scam and Integrity Policy.
Ambassador Network, share codes and local introductions
Our Ambassador Network may include local Ambassadors, Campus Ambassadors, Zone Leaders, Master Ambassadors, Building Captains, Street Captains, Suburb Leads, community referrers and approved local campaign participants.
Ambassadors may use approved share codes, QR codes, local campaign links, profile badges or public listing tags to help people find Your IT & Tech Mates. A code, badge, listing, zone or public tag does not make a person our employee, agent, franchisee, approved technician or authorised representative unless we separately confirm that in writing.
Zones, waitlists, profile visibility, provider or business introductions, customer referral attribution and reward eligibility are reviewed by the Your IT & Tech Mates team. Zone recognition is not permanent ownership of a suburb, street, building, campus or customer group.
Customer referral reward reviews, provider introduction reward reviews, campaign rewards and ambassador rewards are not automatic. Any approved reward is subject to eligibility, activity, attribution, fraud, refund, dispute, chargeback, customer consent and payment-clearance checks.
Ambassadors and referrers must not promise guaranteed work, guaranteed repairs, guaranteed discounts, guaranteed rewards, automatic payouts, official endorsement, provider approval, customer priority or exclusive access to a local area.
Listing Partner Services You Do Not Personally Perform
Students, ambassadors, helpers, campus helpers, neighbourhood helpers and other referrers may be allowed to display approved partner services from other providers.
If you do not personally perform the service, you must clearly say that the service is delivered by another provider. You must not claim skills, qualifications, licences, insurance, experience, technical ability or service authority that you do not have.
Learning, upskilling and referral distinction
A student/helper may learn about a service area, help explain basic customer pathways or refer customers to an approved provider, but this does not mean the student/helper is approved to perform the technical service.
If a customer books through the approved referral path and the job becomes an eligible paid booking, the student/helper may be reviewed for the existing standard referral reward of 5% of eligible paid job value.
No pressure or misleading claims
Students, ambassadors and helpers must not pressure friends, family, classmates, vulnerable customers, local businesses or community members to book a partner service. They must not hide the referral benefit, exaggerate income opportunities, create fake referrals, create fake reviews, use spam, use misleading ads or suggest that referral reward is guaranteed.
Student and helper partner service referral rules
Added 13 June 2026. These rules apply where a student, student helper, campus helper, ambassador, trainee, live-resume participant, neighbourhood helper or other referrer displays or shares another approved provider's service as a partner service referral.
Skill gap and role clarity
A student or helper may use a partner service referral listing to connect a customer with a provider who has the relevant skill. This does not mean the student/helper is approved to perform that service, supervise that service, quote that service, guarantee that service or describe it as their own service.
Where the student/helper has a skill gap, the customer-facing wording must clearly say that the service is delivered by another approved provider. The student/helper may explain the pathway, share an approved referral link and provide a customer introduction, but must not make technical promises or delivery commitments beyond their approval level.
Student public profile and service list separation
Student and helper profiles should keep a clear separation between services I can personally provide and partner services I can connect you with. Partner services must not be presented as the student/helper's own skills, qualifications, licences, insurance, certification, experience or repair authority.
Standard 5% referral reward only
If the customer books and pays through the approved referral path, the student/helper may be reviewed as the referral person for the existing standard referral reward of 5% of eligible paid job value. This is not an automatic entitlement, wage, placement payment, employment payment, reseller margin, hidden markup, training allowance or guarantee of income.
Under-18, campus and safeguarding controls
Where a student/helper is under 18, linked to a school, TAFE, university, care setting, disability support setting or other safeguarded environment, we may require parent/guardian approval, campus/school approval, supervision, communication limits, additional moderation, Working with Children Check requirements for relevant adults, or removal of direct-contact features.
No pressure marketing
Students and helpers must not pressure classmates, family, teachers, vulnerable customers, local businesses, NDIS participants, seniors, carers or community members to book a partner service. They must not spam, use harvested contacts, create fake leads, exaggerate income, hide the referral benefit, use misleading service claims or suggest that the referral reward is guaranteed.
Core platform functions covered by these terms
These terms are intended to cover customer help requests, quotes, bookings, payment and warranty steps, support follow-up, urgent support guidance, scam safety help, device custody, pickup and handover, provider verification, provider profiles, referral and ambassador pathways, student pathways, campus and community help, senior and vulnerable-person support, partner service referrals, directory listings, reviews, media uploads, customer status updates, and customer portal use.
Some functions may be available only in selected locations, for selected service types, or after manual review. A feature being visible on a page does not mean a job, referral, reward, student task, provider approval, warranty outcome or payment is guaranteed.
Scam, referral and platform integrity
Customers, providers, students, ambassadors, referrers, partners and visitors must use the platform honestly and only for lawful, safe and genuine service purposes.
The following conduct is not allowed: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, reward misuse, artificially splitting or changing jobs to increase rewards, referral link manipulation, bots or automated activity used to generate rewards, scraping, unauthorised data harvesting, attempts to copy protected platform processes, attempts to interfere with platform security, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading advertising, impersonation, brand misuse, and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
We may delay, review, limit, refuse, cancel, reverse or hold a booking, referral, reward, payout, profile, listing, review, message, payment, warranty claim or account access where we reasonably believe there is a safety, privacy, scam, payment, eligibility, referral integrity or platform misuse risk.
We may preserve relevant records, request reasonable evidence, contact affected parties, restrict access, remove content, report serious conduct to appropriate authorities or take other lawful steps to protect customers, providers, students, referrers, partners, our business and the public.
Student, provider and referral feature review
Student, provider, referral, ambassador, campus, community, pickup, urgent support and safety-related features may require manual review before activation or use. We may check eligibility, suitability, insurance, work rights, service type, location, customer risk, provider capability, payment status and referral integrity before allowing access to tasks, listings, rewards or customer-facing activity.
QA update: online platform payment required
This QA pass confirms that referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or provider payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, commission, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.