Updated 17 May 2026

Provider Verification Privacy Policy

Service availability: Your IT & Tech Mates is currently open to Australian residents and Australian-based customers only. During the trial period, services may start in selected suburbs, service areas or partner-supported locations first. We may accept, decline, reschedule, refer or waitlist requests based on coverage, provider/technician availability, job type, safety, verification and operational capacity.

This policy applies to provider applications, ABN/business checks, insurance certificates, bank payout details, verification notes and provider document uploads.

1. Required verification information

Providers may be asked for ABN, registered business name, trading name, business registration evidence, insurance certificate, shop/contact details, service categories, warranty terms and bank payout details.

2. No TFN collection

We do not collect provider Tax File Numbers through the provider onboarding system. Providers must provide a valid ABN and business details for verification. Providers without valid required information may remain unapproved and cannot receive allocated jobs.

3. Document expiry and account pause

If business registration or insurance expires, the provider account may be paused for new job allocations. Admin will be flagged, and the provider may be asked to upload a current replacement document for verification.

4. Secure file handling

Verification files should be stored outside the public website folder where configured. Files are not customer-facing and are accessed only through permission-checked admin/provider routes.

5. Replacement and deletion

When a provider uploads a replacement document, the old verified file may remain active until the new file is verified. Once the replacement is approved, the old file may be marked superseded and deleted or scheduled for deletion while keeping audit history.

6. Bank details

Bank details are encrypted where practical and masked after saving. Providers and most admins see masked details only. Full details may be revealed only to authorised payout admins for payment purposes, and access is logged.

7. Access limits

Customers, referrers and other providers cannot view provider verification documents, bank details, internal risk notes, sensitive access logs or admin verification notes.

Provider certificate expiry and verification privacy

Integrated 18 May 2026 · Quick Help Version A00147

Provider verification may include collecting and reviewing certificate, insurance, identity, business and eligibility information. The certificate centre may record certificate type, provider name, issuer or insurer, policy/check number, coverage amount, issue date, expiry date, uploaded file, review status and admin notes.

Certificate expiry dates may be used to decide whether a provider can access particular job categories. Expired, missing, rejected or unreviewed documents may lock in-person, tutoring, advice, school, pickup, senior support, business support or other higher-risk jobs until reviewed and updated.

This workflow is designed to collect ABN information for supplier and payment records where required. It is not designed to collect Tax File Numbers.

Provider terms also apply to providers who are invited by ambassadors, upgrade from ambassador status, apply for provider access, or seek to accept Campus Help, Neighbourhood Help, provider pickup or other Quick Help job categories.

Provider approval and category access

Provider approval is not automatic. Your IT & Tech Mates may approve, partially approve, reject, suspend, restrict or request more information from a provider or provider applicant. Approval may be limited to certain categories, locations, service formats or job types.

Certificates, checks and insurance

Public liability insurance may be required for in-person, pickup, home visit, senior support, business visit or neighbourhood work.
Professional indemnity insurance may be required for tutoring, study support, assignment planning, advice, training, consulting or business support.
Working with Children Check may be required for school, under-18 or minor-related support.
Identity, business, licence, qualification or other checks may be required depending on the service category and risk profile.
Expired, missing, rejected or unreviewed certificates may lock related job categories until updated and reviewed.

Independent provider responsibility

Unless a separate written agreement says otherwise, approved providers are responsible for their own ABN, tax, insurance, licences, qualifications, checks, equipment, conduct and legal obligations.

Job board, referral, profile and media privacy update

When you use the Neighbour Help Board, Campus Help Board, School/Tutoring Help, provider board, profile edit link, live resume/profile card, referral link or related request forms, we may collect and use information such as your name, email, phone, suburb, campus, school or organisation context, poster type, guardian details where needed, job description, custom request details, preferred times, urgency, attachments, referral code, preferred provider/profile, quote or invoice links, verification status, moderation status, spam signals and request history.

For providers, tutors, students, ambassadors or partners, we may collect and display approved public profile information such as display name, headline, bio, skills, strengths, service areas, campus area, badges, reviews, completed job examples, profile images, logos and public request links. Private contact details, verification documents, internal notes, safety reviews, risk flags, moderation decisions and payment/commission records are generally not displayed publicly unless we clearly state otherwise or you approve their display.

We may process uploaded images and media by checking file type, file size and dimensions; resizing or compressing files; changing filenames; storing metadata such as width, height and storage location; and rejecting unsafe or unsupported files. Images and media may be stored locally or with a third-party storage provider or content delivery provider, including cloud object storage, if enabled.

Referral and commission tracking may require us to link a job request, customer, referrer, provider, quote, invoice, payment status, job completion status and commission status. We use this information to assess eligibility, prevent fraud, resolve duplicate claims, administer manual rewards and keep business records.

We may use technical signals such as IP address, user agent, hashed identifiers, timing, submission patterns, duplicate content and referral patterns to detect spam, abuse, fraudulent referrals, unsafe requests and misuse. We may keep these records for security, fraud prevention, audit and platform integrity purposes.