Before you join or participate
Our referral, partner, ambassador, student, provider and community pathways are designed to help eligible participants explore suitable referral, support, service, campus, community, administration, marketing, project, technology and related opportunities.
Participation does not guarantee jobs, income, referrals, leads, bookings, reviews, skill tags, ongoing work, future paid work, commissions, margins, bonuses or any particular outcome.
Participants are not employees of thefixers.app or Your IT & Tech Mates unless a separate written employment agreement is made. Participation does not automatically create an employment, contractor, agency, partnership, joint venture or franchise relationship.
Participants must only accept suitable tasks or referrals, follow all safety, conduct, privacy, guidance and platform rules, comply with any campus, community, provider, customer or partner requirements, and meet any age, tax, legal, insurance, consent, qualification, licensing or parent/guardian requirements that apply.
Australian visa, work rights and eligibility obligations: Participants are responsible for ensuring they have the right to participate, volunteer, refer, provide services, receive payments or undertake any work-related activity in Australia. This includes complying with any visa conditions, work rights, tax, superannuation, ABN, reporting, study, placement, internship, volunteer, contractor or employment obligations that apply to them.
thefixers.app and Your IT & Tech Mates may request reasonable information or evidence to confirm eligibility. Participation may be refused, paused or ended if required information is not provided or if participation may breach legal, visa, work rights or platform requirements.
Student pathway eligibility and review
The student pathway is designed for Australian university and TAFE students whose course, skills or study area match the type of help they want to offer.
Students do not all need to be IT students. Suitable pathways may include technical and non-technical roles, depending on the student’s course, skills, experience and the type of task.
- IT, cybersecurity, networking, software, web and digital media students may be suitable for technology-related tasks.
- Business, management, marketing, accounting and administration students may be suitable for support, coordination, content, customer follow-up, local outreach, ambassador or business-help tasks.
Students must only offer or accept tasks that match their skills, course area, confidence level, location, availability and any safety, legal, visa, work rights, insurance, consent or campus requirements that apply.
Student registration does not mean automatic approval. Before a student can be activated for suitable tasks, The Fixers may review their course or study area, skills, location, age, availability, eligibility and suitable task type. The Fixers may approve, limit, pause or decline student participation if the pathway, task type or eligibility requirements are not suitable.
Student insurance and suitability
Students must only offer or accept tasks that are suitable for their course, skills, experience, age, location, availability, visa conditions and work rights.
Students may be required to show that they are covered by suitable insurance before they can accept certain tasks. This may include public liability insurance for in-person, customer-facing, pickup, delivery, home, business, campus or community tasks, and professional indemnity insurance for advice, consulting, planning, tutoring, training, business support or technical recommendation tasks.
Insurance may be held by the student, their business, an approved provider, an education provider, a placement program, or another approved arrangement, where we accept that arrangement in writing.
Student registration does not mean insurance is approved. We may refuse, limit, pause or remove access to tasks if suitable insurance or eligibility evidence is not provided.
Updated 17 May 2026
Provider Verification Privacy Policy
This policy applies to provider applications, ABN/business checks, insurance certificates, bank payout details, verification notes and provider document uploads.
1. Required verification information
Providers may be asked for ABN, registered business name, trading name, business registration evidence, insurance certificate, shop/contact details, service categories, warranty terms and bank payout details.
2. No TFN collection
We do not collect provider Tax File Numbers through the provider onboarding system. Providers must provide a valid ABN and business details for verification. Providers without valid required information may remain unapproved and cannot receive allocated jobs.
3. Document expiry and account pause
If business registration or insurance expires, the provider account may be paused for new job allocations. Our authorised team will be flagged, and the provider may be asked to upload a current replacement document for verification.
4. Secure file handling
Verification files should be stored outside the public website folder where configured. Files are not customer-facing and are accessed only through permission-checked our authorised team/provider routes.
5. Replacement and deletion
When a provider uploads a replacement document, the old verified file may remain active until the new file is verified. Once the replacement is approved, the old file may be marked superseded and deleted or scheduled for deletion while keeping audit history.
6. Bank details
Bank details are encrypted where practical and masked after saving. Providers and most authorised team members see masked details only. Full details may be revealed only to authorised payout authorised team members for payment purposes, and access is logged.
7. Access limits
Customers, referrers and other providers cannot view provider verification documents, bank details, risk notes, sensitive access logs or our authorised team verification notes.
Provider certificate expiry and verification privacy
Integrated 18 May 2026
Provider verification may include collecting and reviewing certificate, insurance, identity, business and eligibility information. The certificate centre may record certificate type, provider name, issuer or insurer, policy/check number, coverage amount, issue date, expiry date, uploaded file, review status and our authorised team notes.
Certificate expiry dates may be used to decide whether a provider can access particular job categories. Expired, missing, rejected or unreviewed documents may lock in-person, tutoring, advice, school, pickup, senior support, business support or other higher-risk jobs until reviewed and updated.
This process is designed to collect ABN information for supplier and payment records where required. It is not designed to collect Tax File Numbers.
Provider terms also apply to providers who are invited by ambassadors, upgrade from ambassador status, apply for provider access, or seek to accept Campus Help, Neighbourhood Help, provider pickup or other Quick Help job categories.
Provider approval and category access
Provider approval is not automatic. Your IT & Tech Mates may approve, partially approve, reject, suspend, restrict or request more information from a provider or provider applicant. Approval may be limited to certain categories, locations, service formats or job types.
Certificates, checks and insurance
- Public liability insurance may be required for in-person, pickup, home visit, senior support, business visit or neighbourhood work.
- Professional indemnity insurance may be required for tutoring, study support, assignment planning, advice, training, consulting or business support.
- Working with Children Check may be required for school, under-18 or minor-related support.
- Identity, business, licence, qualification or other checks may be required depending on the service category and risk profile.
- Expired, missing, rejected or unreviewed certificates may lock related job categories until updated and reviewed.
Independent provider responsibility
Unless a separate written agreement says otherwise, approved providers are responsible for their own ABN, tax, insurance, licences, qualifications, checks, equipment, conduct and legal obligations.
Job board, referral, profile and media privacy terms
When you use the Neighbour Help Board, Campus Help Board, School/Tutoring Help, provider board, profile edit link, profile card, referral link or related request forms, we may collect and use information such as your name, email, phone, suburb, campus, school or organisation context, poster type, guardian details where needed, job description, custom request details, preferred times, urgency, attachments, referral code, preferred provider/profile, quote or invoice links, verification status, moderation status, spam checks and request history.
For providers, tutors, students, ambassadors or partners, we may collect and display approved public profile information such as display name, headline, bio, skills, strengths, service areas, campus area, badges, reviews, completed job examples, profile images, logos and public request links. Private contact details, verification documents, private notes, safety reviews, risk flags, moderation decisions and payment/commission records are generally not displayed publicly unless we clearly state otherwise or you approve their display.
We may process uploaded images and media by checking file type, file size and dimensions; resizing or compressing files; changing filenames; storing metadata such as width, height and storage location; and rejecting unsafe or unsupported files. Images and media may be stored locally or with a third-party storage provider or content delivery provider, including cloud object storage, if enabled.
Referral and commission tracking may require us to link a job request, customer, referrer, provider, quote, invoice, payment status, job completion status and reward status. We use this information to assess eligibility, prevent fraud, resolve duplicate claims, administer manual rewards and keep business records.
We may use technical information such as IP address, user agent, technical information, timing, submission patterns, duplicate content and referral patterns to detect spam, abuse, fraudulent referrals, unsafe requests and misuse. We may keep these records for security, fraud prevention, audit and platform integrity purposes.
Master guidance, campus programs and customer portal terms
These terms are supplemented by new feature-specific policies for Master/Campus Master identities, Student Guidance Requests, private Guidance Offers, Guidance Packages, My Help dashboard, Provider Store orders, Resolution Centre links, matching/service coordination, payment records and public Master Directory trust cards.
Read these additional policies where relevant: Student Guidance and Master Guidance Offer Terms, Master Directory and Trust Card Terms, Campus Master and Campus Partner Program Terms, Guidance Packages and Follow-up Program Terms, Guidance Payout-Ready Ledger and Margin Policy, Matching, Automation and Request Queue Policy, Customer Portal, My Help and Resolution Centre Terms, and Provider Store Orders and Resolution Centre Terms.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, provider, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Provider Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Fraud, Scam and Integrity Controls
All services, bookings, referrals, ambassador activity, provider arrangements, payment claims, warranty claims, reviews and customer communications are subject to the Fraud, Scam and Integrity Policy. Your IT & Tech Mates may review service notes, booking records, quote records, invoice records, payment records, customer messages, photos, timestamps, referral records, device records and other available evidence when assessing fraud, scam activity, off-platform payment, commission eligibility, disputes, chargebacks, warranty claims or policy breaches.
Prohibited conduct includes fake jobs, self-referrals, referral manipulation, duplicate claims, artificially splitting jobs, misuse of referral rewards, misleading reviews, payment bypassing, false identity or qualification claims, pressure selling, harassment, financial exploitation, suspicious account activity, misuse of customer data, and attempts to interfere with systems, records, payment controls or dispute processes.
Cross-linked integrity, payment and safety terms
These terms must be read together with our Terms and Conditions, Service Terms, Payment and Warranty Terms, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms, Provider Device Pickup Terms, Repair, Software and Data Risk Notice, Fraud, Scam and Integrity Policy, Payment and Commission Integrity Policy, Dispute and Evidence Policy, Booking and No-show Policy, Electronic Consent Policy, Privacy Policy and any quote, invoice, service form, booking confirmation or written approval that applies to your service.
We may use booking records, quote records, invoices, payment records, referral records, customer messages, technician notes, call logs, emails, SMS records, photos, timestamps, device, browser and IP information, pickup records and other available evidence to assess disputes, refunds, warranty claims, chargebacks, commission claims, fraud risks, referral attribution and policy compliance.
Nothing in this section excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Fraud prevention, referral tracking and integrity records
Where reasonably necessary, we may collect and use referral details, timestamps, account events, device, browser and IP information, payment confirmations, communication records and other risk indicators to support service delivery, referral attribution, commission review, fraud prevention, dispute handling, chargeback defence, security, safety and legal compliance.
We do not sell personal information. Integrity records are used to protect customers, referrers, ambassadors, providers, partners, staff, payment systems and Your IT & Tech Mates services.
Your IT & Tech Mates commission and referral model
Total platform commission: The standard total platform commission is 13.5% of the eligible paid job value, unless a different written program rule is approved by Your IT & Tech Mates.
Referral reward: The standard referral reward is 5% of the eligible paid job value. It is calculated as a percentage of the eligible completed and paid job value, not as a fixed dollar reward table.
Included inside the platform commission: The 5% referral reward is included inside the 13.5% total platform commission. It is not added on top of the customer price, and it does not create a separate extra charge unless a separate written customer-facing offer says otherwise.
Referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees and incentives are manual and subject to review. Payment is normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and team checks.
Referral rewards are not lifetime rewards, recurring rewards, ongoing commissions, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or commission payments are manual only and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Online platform payment required: A referral, ambassador, partner, provider, lead or commission payment only qualifies where the related job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process. Cash payments, direct technician payments, direct provider payments, private bank transfers, PayID transfers made outside our platform, cheques, cash-in-hand payments, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments do not qualify for commission, referral rewards, ambassador rewards, partner fees, lead fees or incentives.
This clause must be read with the Payment and Commission Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms and Fraud, Scam and Integrity Policy.
Ambassador Network, share code and campaign privacy
When a customer uses an Ambassador link, share code, QR code, campaign link, provider invite or local referral path, we may record attribution information so we can understand the source of the enquiry and review it fairly.
This may include the share code used, campaign label, referral source, landing page, approximate time, device/browser indicators, submitted contact details, service request details, zone or suburb information and related customer messages.
We do not give Ambassadors private customer job notes, device evidence, passwords, payment details, private support records or sensitive account information just because they shared a link or referred a customer.
Public Ambassador profiles, tags or listings are controlled by Your IT & Tech Mates and should not include private customer information.
Partner Service Referral Listing Update
Added 13 June 2026. These terms also apply where a provider, student, helper, ambassador, referrer or other approved participant displays another approved provider's service as a partner service referral.
The feature is a referral feature only. The referrer does not become the service provider, reseller, agent, employee, partner, franchisee, subcontractor, broker or authorised representative of the provider who performs the work.
The standard referral reward review remains 5% of the eligible paid job value for eligible paid bookings through the approved referral path, subject to the existing referral, payment, dispute, refund, fraud, privacy and our review checks. No automatic payout, separate booking process, separate commission arrangement or extra customer charge is created by this update.
For the full policy update, see Partner Service Referral Listing Terms.
Core platform functions covered by these terms
These terms are intended to cover customer help requests, quotes, bookings, payment and warranty steps, support follow-up, urgent support guidance, scam safety help, device custody, pickup and handover, provider verification, provider profiles, referral and ambassador pathways, student pathways, campus and community help, senior and vulnerable-person support, partner service referrals, directory listings, reviews, media uploads, customer status updates, and customer portal use.
Some functions may be available only in selected locations, for selected service types, or after manual review. A feature being visible on a page does not mean a job, referral, reward, student task, provider approval, warranty outcome or payment is guaranteed.
Scam, referral and platform integrity
Customers, providers, students, ambassadors, referrers, partners and visitors must use the platform honestly and only for lawful, safe and genuine service purposes.
The following conduct is not allowed: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, reward misuse, artificially splitting or changing jobs to increase rewards, referral link manipulation, bots or automated activity used to generate rewards, scraping, unauthorised data harvesting, attempts to copy protected platform processes, attempts to interfere with platform security, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading advertising, impersonation, brand misuse, and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
We may delay, review, limit, refuse, cancel, reverse or hold a booking, referral, reward, payout, profile, listing, review, message, payment, warranty claim or account access where we reasonably believe there is a safety, privacy, scam, payment, eligibility, referral integrity or platform misuse risk.
We may preserve relevant records, request reasonable evidence, contact affected parties, restrict access, remove content, report serious conduct to appropriate authorities or take other lawful steps to protect customers, providers, students, referrers, partners, our business and the public.
Student, provider and referral feature review
Student, provider, referral, ambassador, campus, community, pickup, urgent support and safety-related features may require manual review before activation or use. We may check eligibility, suitability, insurance, work rights, service type, location, customer risk, provider capability, payment status and referral integrity before allowing access to tasks, listings, rewards or customer-facing activity.
Privacy, tracking and communication safety
We may use cookies, pixels, analytics, referral records, booking records, customer status records, communication records and security information to operate the website, improve services, measure referrals, prevent scams, protect accounts, resolve disputes and understand service performance.
We do not permit hidden, deceptive or unauthorised tracking by participants. Providers, students, ambassadors, referrers and partners must not collect, upload, scrape, sell, share or reuse customer information outside approved service purposes and must not add customers to private mailing lists or advertising audiences without proper consent.
Messages that use our name, branding, service links or referral links must be accurate and must not impersonate us, mislead customers, request passwords or verification codes, request off-platform payment, or pressure customers into unsafe action.
If a customer receives a suspicious message, link, payment request or referral claim, they should stop, avoid sharing codes or payment details, and contact us through an official website contact path.
Provider registration, checks and insurance
Providers must have suitable business, professional and insurance arrangements for the services they offer. Unless we agree otherwise in writing, a provider may be required to hold an active ABN, business registration, licence, professional registration, certification or other suitable identifier for their service type.
Providers who perform in-person work, pickup or delivery work, home visits, business visits, senior support, campus support, neighbourhood help or other customer-facing services may be required to hold current public liability insurance with cover of at least AUD $5 million.
Providers who give advice, consulting, tutoring, training, planning, repair guidance, business support, technical recommendations or other professional services may be required to hold suitable professional indemnity insurance.
Providers must keep their ABN, licences, registrations, checks and insurance current and provide evidence when requested. We may refuse, limit, pause or remove provider access if suitable evidence is not provided, expires, or does not match the services being offered.
QA update: online platform payment required
This QA pass confirms that referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or provider payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, commission, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.