Payments, warranties and consumer rights

Payment and invoices

• The amount due and due date are stated in your accepted quote, booking confirmation or invoice.
• A deposit or advance payment may be required for special-order parts, licences or reserved work where this is disclosed before you agree.
• Payment is not treated as received until the payment is confirmed.
• If a third-party checkout option is offered, that provider may have separate payment or finance terms.
• Any payment surcharge will be disclosed before payment and must comply with applicable law.

Special-order parts and changed circumstances

If we order a part specifically for your approved job, cancellation after the order is placed may involve reasonable, disclosed costs that cannot be recovered from the supplier. We will not charge a blanket cancellation amount that ignores the actual circumstances or your legal rights.

Refunds and remedies

If you change your mind before service has begun, the outcome depends on the agreed booking, any special-order costs and applicable law. If goods or services fail to meet a consumer guarantee, your Australian Consumer Law remedies apply regardless of any voluntary warranty period.

Used and refurbished devices

If Your IT & Tech Mates sells you a used or refurbished device, the accepted quote, invoice or sale record should identify the particular device and the information reasonably available before the sale. This may include the make/model or unique identifier, described condition and obvious marks, known disclosed faults or limitations, included charger/accessories, battery information or test basis where stated, supported operating-system/update path where relevant, the exact price and any separate voluntary written warranty.

• Website guides are not a stock reservation. Exact stock, device, condition and price are confirmed before the sale.
• We will not describe a used device as having a guaranteed battery runtime, cosmetic grade or capability unless that promise is part of the written sale description.
• A disclosed fault or condition issue is relevant to what was agreed, but it does not remove unrelated rights that apply under the Australian Consumer Law.
• Consumer guarantees can apply to second-hand goods sold by a business. Any voluntary YITM warranty is additional to those rights and does not replace them.

Voluntary warranties

This page does not create a separate fixed-duration warranty against defects for every service. If we offer a voluntary workmanship, part or repair warranty, its duration and conditions will be stated in the quote, invoice or warranty notice for that job.

A written warranty against defects will explain what we will do, what you need to do to make a claim, the claim period, how to contact us, any reasonable claim costs, and the required Australian Consumer Law information. Any voluntary warranty is additional to your statutory rights.

What a voluntary warranty may not cover

Subject to the Australian Consumer Law and the wording of your specific warranty, a voluntary warranty may not cover a new fault unrelated to the original work, accidental damage after return, misuse, liquid or impact damage occurring later, unauthorised alterations, or a third-party failure that we did not supply. We will assess the actual cause before deciding a warranty claim.

How to raise a warranty concern

1. Contact us with the request or invoice reference and explain what has happened.
2. We may ask for photos, diagnostic information or the device so we can assess the concern.
3. We will review the original scope, the reported fault and your legal and voluntary warranty rights.
4. We will explain the proposed remedy or, if we do not accept the claim, the reason and available complaint path.

Contact us

If you have a question, complaint, privacy concern or need an accessible copy of these terms, contact Your IT & Tech Mates.

Related terms and policies