Payments, warranties and consumer rights
How payments, refunds, voluntary warranties and Australian Consumer Law rights work with our services.
Payment and invoices
The amount due and due date are shown in your accepted quote, booking confirmation or invoice. A deposit or advance payment may be required for special-order parts, licences or reserved work where this is disclosed before you agree.
Payment is treated as received when confirmed. Where a receipt or itemised bill is required under the Australian Consumer Law, we will provide it as required.
Organisation account terms. Where approved and shown on the relevant quote or invoice, our usual starting terms may be up to 30 days for schools, up to 21 days for private childcare or early-learning businesses, and up to 14 days for general businesses. The actual due date shown for your job applies. We may require shorter terms, a deposit or payment before completion where appropriate.
Partner bookings. If an organisation arranges a service for another person, the organisation is not treated as the payer unless it has agreed to pay. A retirement village, community partner or similar organisation may therefore arrange a resident’s service while the resident remains responsible for payment.
Purchase orders. If an organisation requires a purchase order, we may ask for the PO number before finance processing or work that depends on that approval continues. Please provide the correct PO or purchasing reference required by your organisation.
Account limits and overdue amounts. Where we offer payment after service, we may set or review a reasonable account limit and may ask for payment, a deposit or different terms before accepting additional work if amounts are overdue or the proposed work would materially increase unpaid exposure.
Bank transfers. Telling us that a bank transfer has been made does not by itself mark an invoice as paid. We treat payment as received only after the payment is confirmed through the relevant payment service, our bank records or another appropriate verification method. Partial payments remain outstanding for the unpaid balance.
Card surcharges
Until 30 September 2026, any card surcharge we apply must comply with the current Australian rules, including the ban on excessive card payment surcharges. From 1 October 2026, Visa, Mastercard and eftpos have announced no-surcharge rules for covered prepaid, debit and credit card payments. We will follow the applicable card-network rules and law in force at the time of payment.
Special-order parts
If we order a part specifically for an approved job, cancellation after ordering may involve reasonable, disclosed costs that cannot be recovered from the supplier. A special-order term does not remove your statutory rights where goods or services fail to meet a consumer guarantee.
Refunds and remedies
Change-of-mind refunds depend on the agreed service and circumstances. This does not affect rights you have when goods or services fail to meet a consumer guarantee.
For a major failure, the Australian Consumer Law may give you rights to reject goods, cancel a service, choose a refund or replacement, and seek compensation depending on what was supplied. For a minor failure, the supplier generally has an opportunity to provide an appropriate remedy within a reasonable time.
Voluntary warranties
If we offer a voluntary warranty for a particular service, repair, part or device, the warranty period, what it covers, how to claim and any reasonable conditions will be stated in the warranty information supplied with that service or product.
A voluntary warranty is additional to, and does not replace, consumer guarantees under the Australian Consumer Law. This website page does not create a separate fixed warranty period for every service.
How to raise a warranty concern
Open the relevant request in My Tech Help and describe the problem. Include photos or other supporting information if useful. We may need to inspect the device or service outcome before deciding the appropriate remedy.
Australian Consumer Law statement
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to compensation for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Contact us
For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.
For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.