Payments, warranties and consumer rights
How payments, refunds, voluntary warranties and Australian Consumer Law rights work with our services.
Payment and invoices
The amount due and due date are shown in your accepted quote, work approval, booking confirmation or invoice. For hourly business IT support, an approved maximum is a spending ceiling rather than an automatic charge; the invoice is based on chargeable time and agreed items actually supplied, subject to the approved limit unless you later authorise more.
A deposit or advance payment may be required for special-order parts, licences or reserved work where this is disclosed before you agree. Payment is treated as received when confirmed. Where a receipt or itemised bill is required under the Australian Consumer Law, we will provide it as required.
Organisation account terms. Where approved and shown on the relevant quote or invoice, our usual starting terms may be up to 30 days for schools, up to 21 days for private childcare or early-learning businesses, and up to 14 days for general businesses. The actual due date shown for your job applies.
Card surcharges and total prices
If a payment surcharge or other unavoidable fee applies, we disclose it before payment and follow the Australian Consumer Law and applicable payment rules. Where a fee is unavoidable and can be calculated, the displayed total price will include it as required. Optional extras are not added unless you choose them.
Special-order parts
If we order a part specifically for an approved job, cancellation after ordering may involve reasonable, disclosed costs that cannot be recovered from the supplier. A special-order term does not remove your statutory rights where goods or services fail to meet a consumer guarantee.
Refunds and remedies
Change-of-mind refunds depend on the agreed service and circumstances. This does not affect rights you have when goods or services fail to meet a consumer guarantee.
For a major failure, the Australian Consumer Law may give you rights to reject goods, cancel a service, choose a refund or replacement, and seek compensation depending on what was supplied. For a minor failure, the supplier generally has an opportunity to provide an appropriate remedy within a reasonable time.
Voluntary warranties
If we offer a voluntary warranty for a particular service, repair, part or device, the warranty period, what it covers, how to claim and any reasonable conditions will be stated in the warranty information supplied with that service or product.
A voluntary warranty is additional to, and does not replace, consumer guarantees under the Australian Consumer Law. This website page does not create a separate fixed warranty period for every service.
How to raise a warranty concern
Open the relevant request in My Tech Help and describe the problem. Include photos or other supporting information if useful. We may need to inspect the device or service outcome before deciding the appropriate remedy.
Australian Consumer Law statement
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to compensation for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Refurbished laptop purchases
Our refurbished laptop pages may show an example brand or model and a “Starts From” package price. These offers are subject to stock availability. Refurbished stock can vary by brand, model, processor generation, storage, cosmetic grade, battery condition and other specifications. We confirm the actual unit, condition, specification, included setup and final price before you buy or pay a deposit.
A request to check availability or reserve a laptop is not a completed purchase. A reservation is confirmed only after we tell you that a specific unit is available and you accept the confirmed offer. Any deposit or payment requirement will be shown before you agree.
12-month refurbished laptop warranty
Where a refurbished laptop package is advertised with our 12-month warranty, the warranty runs for 12 months from the purchase date shown on your receipt or invoice and applies to the refurbished laptop supplied by us, subject to the written conditions provided with the actual unit. Before payment we confirm the unit, condition, specification, warranty information and final price.
How to claim: contact Your IT and Tech Mates through My Tech Help, call 0452 323 571, or email [email protected]. Please provide your name, purchase or request reference and a description of the problem. We may ask to inspect the laptop before confirming the appropriate warranty remedy.
What the 12-month warranty covers: this additional warranty covers faults in the refurbished laptop hardware supplied by us that arise during normal use within the 12-month warranty period, subject to the condition and any specifically disclosed limitations of the actual unit.
What this additional warranty does not cover: accidental or impact damage; liquid, moisture or corrosion damage; misuse, neglect or customer-caused damage; damage caused by improper storage, transport, power supply or environmental conditions; unauthorised modification, opening or repair; damage caused by third-party accessories or software; cosmetic wear that does not affect normal operation; batteries and normal battery-capacity wear; chargers, power adapters, cables and other accessories; or faults unrelated to the laptop hardware supplied by us. If an excluded event causes damage to another component, that resulting damage is also outside this additional warranty.
Batteries and chargers: batteries, battery-capacity decline from normal use, chargers, power adapters, cables and accessories are not included in our voluntary 12-month refurbished-laptop warranty unless we expressly state otherwise for the specific item. This does not remove any rights that may apply under the Australian Consumer Law if a supplied battery, charger or accessory itself fails to meet an applicable consumer guarantee.
Assessment: we may inspect or test the laptop to determine whether the reported problem is covered by this additional warranty. If the issue is outside this warranty, we will explain the finding and any available paid repair or replacement option before carrying out chargeable work.
What we do: for a valid claim under this additional warranty, we will provide the remedy stated in the warranty information supplied with the unit. Nothing in this warranty limits a remedy you are entitled to under the Australian Consumer Law.
Claim expenses: we will explain any return or transport arrangement before you incur a cost. Your rights to recover reasonable return or transport costs for faulty goods under the Australian Consumer Law are not limited by this warranty.
Warranty provider: Chatsifieds.com Pty Ltd trading as Your IT and Tech Mates, ABN 51 620 592 403, 15 Evenglow Drive, Wollert VIC 3750, Australia. Phone: 0452 323 571. Email: [email protected].
Mandatory Australian Consumer Law statement for goods: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of this 12-month warranty are in addition to other rights and remedies available under law. Consumer guarantees can continue beyond the stated 12-month warranty period depending on the goods and circumstances.
Contact us
For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.
For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.