Payment and warranty terms

Quotes, invoices, payment status and warranty information must be confirmed by Your IT & Tech Mates systems or team members.

Payments

Cash and bank transfer payments remain pending until admin confirms receipt. Stripe payments are marked paid only after Stripe confirms payment. Customers cannot mark invoices paid themselves.

Quotes and invoices

Quotes are generally valid for 7 days. Invoices are generally payable within 14 days unless otherwise stated in writing.

Referral reward hold period

Referral rewards are not available for withdrawal immediately after a job is paid. For referral rewards, at least 14 days must pass after the customer payment is confirmed, and the reward must pass review checks, before the referrer can request withdrawal. This hold period helps protect customers, referred people, referrers and Your IT & Tech Mates from refund risk, fraudulent activity, duplicate claims, payment disputes, chargebacks and mistaken attribution.

If a payment is refunded, reversed, disputed, charged back, cancelled or flagged for review, the related referral reward may be delayed, reduced, reversed, cancelled or refused.

Warranty display

Warranty cards display only after admin sets a warranty start date/time. A warranty page must not display device PINs, passcodes, passwords or private customer secrets.