Service Terms
Terms for IT support, managed services, cybersecurity help, consulting, software and website development, device repairs, education, onsite/remote support, Quick Help, quotes, invoices, warranty and related services.
Before you join or participate
Our referral, partner, ambassador, student, provider and community pathways are designed to help eligible participants explore suitable referral, support, service, campus, community, administration, marketing, project, technology and related opportunities.
Participation does not guarantee jobs, income, referrals, leads, bookings, reviews, skill tags, ongoing work, future paid work, commissions, margins, bonuses or any particular outcome.
Participants are not employees of thefixers.app or Your IT & Tech Mates unless a separate written employment agreement is made. Participation does not automatically create an employment, contractor, agency, partnership, joint venture or franchise relationship.
Participants must only accept suitable tasks or referrals, follow all safety, conduct, privacy, guidance and platform rules, comply with any campus, community, provider, customer or partner requirements, and meet any age, tax, legal, insurance, consent, qualification, licensing or parent/guardian requirements that apply.
Australian visa, work rights and eligibility obligations: Participants are responsible for ensuring they have the right to participate, volunteer, refer, provide services, receive payments or undertake any work-related activity in Australia. This includes complying with any visa conditions, work rights, tax, superannuation, ABN, reporting, study, placement, internship, volunteer, contractor or employment obligations that apply to them.
thefixers.app and Your IT & Tech Mates may request reasonable information or evidence to confirm eligibility. Participation may be refused, paused or ended if required information is not provided or if participation may breach legal, visa, work rights or platform requirements.
Student pathway eligibility and review
The student pathway is designed for Australian university and TAFE students whose course, skills or study area match the type of help they want to offer.
Students do not all need to be IT students. Suitable pathways may include technical and non-technical roles, depending on the student’s course, skills, experience and the type of task.
- IT, cybersecurity, networking, software, web and digital media students may be suitable for technology-related tasks.
- Business, management, marketing, accounting and administration students may be suitable for support, coordination, content, customer follow-up, local outreach, ambassador or business-help tasks.
Students must only offer or accept tasks that match their skills, course area, confidence level, location, availability and any safety, legal, visa, work rights, insurance, consent or campus requirements that apply.
Student registration does not mean automatic approval. Before a student can be activated for suitable tasks, The Fixers may review their course or study area, skills, location, age, availability, eligibility and suitable task type. The Fixers may approve, limit, pause or decline student participation if the pathway, task type or eligibility requirements are not suitable.
Student insurance and suitability
Students must only offer or accept tasks that are suitable for their course, skills, experience, age, location, availability, visa conditions and work rights.
Students may be required to show that they are covered by suitable insurance before they can accept certain tasks. This may include public liability insurance for in-person, customer-facing, pickup, delivery, home, business, campus or community tasks, and professional indemnity insurance for advice, consulting, planning, tutoring, training, business support or technical recommendation tasks.
Insurance may be held by the student, their business, an approved provider, an education provider, a placement program, or another approved arrangement, where we accept that arrangement in writing.
Student registration does not mean insurance is approved. We may refuse, limit, pause or remove access to tasks if suitable insurance or eligibility evidence is not provided.
1. Definitions
In these Service Terms:
- we, us, our means Chatsifieds.com Pty Ltd T/A Your IT & Tech Mates.
- you, customer or client means the person, business or entity requesting or receiving services.
- Services means IT support, managed services, cybersecurity services, consulting, software development, website services, device repairs, education, onsite/remote support, Quick Help, field technician work and related services.
- ACL means the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
- Quote, proposal or SOW means any written quote, custom proposal, statement of work, service agreement, approval page or written scope we issue.
2. Scope of services
These Service Terms apply to services supplied through Quick Help, customer portals, referrals, quotes, invoices, phone, email, onsite visits, remote support and written arrangements.
| Service area | Examples | Important limits |
|---|---|---|
| Device repairs and diagnostics | Computers, laptops, desktops, phones, tablets, accessories, parts replacement, setup, troubleshooting and diagnostics. | Diagnosis, parts availability, repairability, data recovery and timeframes are not guaranteed until assessed and confirmed. |
| Onsite and field services | Home or business visits, pickup/drop-off, setup, installation, Wi-Fi/network help, printer setup and general in-person technology support. | Access, safety, parking, customer authority and service area limits may affect availability or pricing. |
| Remote support | Phone, email, chat, screen-sharing and remote-access support where appropriate. | Remote access is used only with customer permission and may be unsuitable for some repairs, scam incidents or hardware faults. |
| Managed IT services | Monitoring, maintenance, systems support, business technology support, recurring help, Microsoft/Google tools, backups, domains, hosting and office networks where agreed. | Managed services are provided on a best-efforts basis unless a separate service level agreement applies. |
| Software, websites and development | Website setup, website maintenance, forms, automations, scripts, integrations, code changes, testing, website updates, email/domain/DNS help and troubleshooting. | Development work may require stages, testing, website updates and customer approvals. Changes outside agreed scope may require a new quote or additional charges. |
| Software support, program installations and operating system help | Windows setup, program installations, software configuration, driver updates, printer/scanner software, email applications, Microsoft/Google tools, app troubleshooting, software updates and general operating system support. | Software work is usually a best-efforts service. If the software is working when we finish the agreed work, that does not guarantee the same or a related error will not return later because software issues can be caused by updates, settings, user changes, malware, vendor bugs, drivers, hardware, internet/network issues or third-party services. |
| Cybersecurity, scam and account safety | General safety guidance for suspicious messages, hacked-account concerns, account recovery steps, device safety, phishing awareness and scam response. | Cybersecurity reduces risk but cannot eliminate risk. This is not a formal cyber-forensics report, general information, financial advice, bank advice or guarantee of account recovery or device/network safety. |
| Data, backups and recovery attempts | Backup setup, transfer help, recovery attempts, storage advice and device migration. | Data recovery is not guaranteed. Customers remain responsible for backups unless backup management is expressly agreed in writing. |
| Third-party platforms and products | Apple, Microsoft, Google, Meta, Stripe, hosting, domains, QR/image services, hardware suppliers, software vendors and online accounts. | We do not control vendor outages, pricing, terms, account restrictions, warranty decisions, security breaches or platform changes. |
3. Engagement, quotes and scope
- Services will be provided as described in a written quote, custom proposal, service agreement, statement of work or other written scope. If no written scope exists, work may be performed on a time-and-materials basis.
- Any variation, extra fault, extra feature, new device, new account, change request or additional support need may result in additional charges.
- We are not obliged to perform work outside the agreed scope unless agreed by us.
- Software, website and development work may be split into stages, milestones, testing, customer review and website update steps.
- Timeframes are estimates unless expressly confirmed in writing.
4. Quick Help and initial estimates
Quick Help is the main public entry point for repair and technology support requests. AI/automated responses, initial estimates and suggested next steps are guide-only and are not official quotes, final diagnoses or guaranteed repair instructions. A team must confirm diagnosis, price, scope and next steps.
5. Customer responsibilities
You agree to:
- provide accurate and complete information;
- ensure you have lawful authority to request work on the device, account, website, business system, data or property;
- ensure lawful access to systems, devices and data;
- maintain current backups unless we have agreed in writing to manage backups;
- maintain licensed software and valid third-party accounts/subscriptions;
- follow reasonable technical, safety and cybersecurity recommendations;
- review quotes, invoices, staged work, test links, approval requests and completed work promptly;
- keep passwords, PINs, MFA codes, seed phrases and banking codes private.
We are not responsible for issues arising from unsupported or obsolete systems, unlicensed software, missing permissions, failure to maintain backups, failure to implement recommended security measures, or third-party account restrictions.
6. Fees, payment and charges
- Fees are payable as set out in our quote, invoice, proposal, service agreement or approved scope.
- Quotes are generally valid for 7 days unless stated otherwise.
- Invoices are generally payable within 14 days unless stated otherwise.
- Customers cannot mark invoices as paid. Cash payment is only pending until we confirm. Stripe payments are paid only after Stripe confirms payment.
- All prices are inclusive or exclusive of GST as stated on the quote or invoice. If GST treatment is not shown, we may clarify it before payment.
- We may suspend or delay services for non-payment, suspected fraud, safety concerns, lack of access, lack of authority, or breach of these Service Terms.
- You are responsible for reasonable recovery costs incurred due to overdue accounts, to the extent permitted by law.
7. Managed IT services
- Managed services are provided on a best-efforts basis unless a separate SLA applies.
- We do not guarantee continuous uptime, error-free service, prevention of every issue, or prevention of every cybersecurity incident.
- Scheduled maintenance may occur outside business hours or at agreed times.
- Remote monitoring, remote support or management tools may be installed where required to deliver the services and with appropriate authority.
8. Cybersecurity and scam-safety services
- Cybersecurity and scam-safety support reduces risk but does not eliminate it.
- We do not warrant that all threats will be detected, no breach will occur, all vulnerabilities will be found, all accounts will be recovered, or all money/data will be recovered after a scam or compromise.
- You remain responsible for staff behaviour, password hygiene, phishing awareness, business approvals, account recovery details, bank notifications and following safety recommendations.
- To the maximum extent permitted by law, we are not liable for losses caused by social service processering, business email compromise, ransomware, phishing, customer negligence, unsafe customer actions, bank/platform decisions or third-party breaches.
9. Data, backup and recovery
- You are responsible for maintaining backups unless backup management is expressly contracted.
- Before repair, migration, remote support, software changes or system work, you should ensure your data is backed up.
- Data recovery, successful transfer, full restoration and preservation of settings are not guaranteed.
- To the maximum extent permitted by law, we are not liable for data loss, corruption, hardware failure, software failure or lost settings during repair or service work, except where liability cannot be excluded under the ACL.
10. Repairs, hardware and parts
- Repair quotes and estimates are based on information available at the time and may change after diagnosis.
- We will assess and carry out work only for the issue, fault, device or service described in the booking, quote, invoice, approved scope or written instructions accepted by us.
- Additional, unrelated or newly discovered faults are outside the original repair scope unless we expressly agree to include them in a revised quote or written approval.
- Additional faults discovered during repair may incur further charges or require a revised quote.
- Replacement parts may be new, refurbished, aftermarket or third-party compatible, depending on availability, budget and customer approval.
- To the extent permitted by law, we are not responsible for unrelated faults, pre-existing faults, latent defects, manufacturer design flaws, liquid damage, prior repair attempts, unsupported devices, customer-caused damage, third-party accessories, software/account issues or faults outside the agreed scope.
- Manufacturer warranties remain the responsibility of the customer unless otherwise agreed in writing.
11. Software support, program installations and operating system issues
- Software support includes help with Windows, macOS, applications, drivers, printers/scanners, email clients, browsers, business tools, configuration, updates, installation and troubleshooting.
- Software issues can be caused by many factors outside our control, including operating system updates, vendor updates, corrupted settings, malware, user changes, expired licences, third-party add-ons, driver conflicts, hardware faults, account restrictions, internet/network issues and vendor platform outages.
- Unless we expressly provide a separate written warranty, software support, program installation and configuration work is supplied on a best-efforts basis. Our responsibility is to perform the agreed work with due care and skill and to confirm the agreed item is working, or has been reasonably attempted, at the time we finish the job.
- We do not guarantee that a software error, warning, crash, setting issue, driver issue, update issue or compatibility issue will not return later, especially after updates, restarts, user changes, third-party changes, malware activity or vendor changes.
- If an error returns after software support is completed, further investigation, configuration, reinstall, vendor support, hardware testing or onsite/remote assistance may be treated as a new job or additional charge unless Australian Consumer Law requires otherwise.
- Program installation support does not guarantee the program will remain compatible with all future versions of the operating system, drivers, files, hardware, subscriptions, vendor servers or third-party integrations.
- Customers remain responsible for software licences, activation keys, account access, subscriptions, backups, data files, settings and compliance with software vendor terms.
12. Third-party products, vendors and platforms
- We may recommend, configure, support, resell or help you use third-party products, platforms, domains, hosting, subscriptions, hardware or software.
- You are bound by applicable third-party terms and pricing.
- We are not liable for third-party outages, vendor pricing changes, policy changes, security incidents, account bans, warranty decisions, discontinued products, API changes or platform restrictions.
13. Intellectual property and development work
- Unless otherwise agreed in writing, we retain ownership of intellectual property, know-how, reusable tools, templates, methods, scripts, libraries and background materials we create or use.
- After full payment, you receive a licence to use agreed deliverables for their intended purpose.
- Project files, credentials, designs or documentation are supplied only where agreed in writing.
- We may reuse general knowledge, skills, methods and experience gained during an engagement, provided we do not misuse confidential customer information.
- Development work may require testing and acceptance by you. Bugs, revisions, new features or changes outside the agreed scope may be quoted separately.
14. Confidentiality
Both parties must keep confidential information secure and not disclose it except as required by law, with consent, to professional advisers bound by confidentiality, or where reasonably required to provide the services.
15. Privacy, security and sensitive information
Personal information is handled under our Privacy Policy. You should not provide unnecessary sensitive information. We may redact or remove device PINs, passwords, MFA codes, API keys, TFNs or other sensitive secrets if submitted through public forms or support channels.
16. Warranty and follow-up
Warranty information is shown only after we set the warranty start date/time and confirms the applicable warranty. Reopened warranty work does not automatically extend or reset the original warranty expiry. Warranty does not cover misuse, liquid damage, unrelated faults, third-party platform changes, customer changes, unauthorised repair attempts, consumables, accidental damage, data loss or issues outside the agreed scope.
Software support, Windows/program installation, driver setup, configuration and troubleshooting are not normally covered by the same warranty approach as physical parts or confirmed hardware repairs. If the agreed software task is working when we finish, or has been reasonably attempted with due care and skill, later software errors may require a new investigation because software behaviour can change due to updates, settings, malware, third-party vendors, accounts, drivers, hardware, network conditions or customer changes.
17. Referrals and payout terms
Referral rewards are governed by our Referral Policy. Referral rewards are not automatic and may be delayed, declined, reduced, reversed or voided for refunds, disputes, duplicate referrals, self-referrals, late referral claims, misuse, suspected fraud, scam activity or breach of referral terms. We do not collect TFNs through the referral system.
18. Vulnerable customers and safety
We take extra care where a customer may be vulnerable, digitally excluded, scam-affected, under pressure, or relying on a support person. See our Vulnerable Persons Safeguarding Policy.
19. Australian Consumer Law
Nothing in these Service Terms excludes, restricts or modifies any rights under the ACL. If you are a consumer, our liability for breach of a consumer guarantee may be limited, at our option, to resupplying the services or paying the cost of resupply, to the extent permitted by section 64A of the ACL. This limitation does not apply where the law does not allow it.
20. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, loss of use, business interruption, third-party platform loss, or losses caused by customer actions, third-party systems or events outside our reasonable control.
To the maximum extent permitted by law, our total aggregate liability for any claim arising out of the services is limited to the total fees paid by you for the affected services in the 3 months preceding the claim. This limitation does not apply to liability that cannot legally be excluded.
21. Indemnity
You indemnify us against claims, losses, costs and expenses arising from your misuse of services, breach of these Service Terms, unlawful instructions, unauthorised access requests, unlicensed software, misleading information, or negligent or unlawful acts. This indemnity does not apply to the extent we are at fault or where the law does not allow it.
22. Suspension and termination
- We may suspend services if payment is overdue, there is a security/safety risk, access is not lawful or safe, you breach these Service Terms, or continuing work may expose you or us to unreasonable risk.
- Either party may terminate an ongoing engagement with 28 days' written notice unless otherwise agreed in writing.
- On termination, outstanding invoices become due, access credentials and remote tools may be revoked, and stored data may be deleted or anonymised after reasonable notice unless we are legally or operationally required to retain it.
23. Force majeure
We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, power or telecommunications failure, vendor outages, cyber incidents, illness, supply-chain issues, strikes, government action, platform restrictions or payment processor issues.
24. Dispute resolution
Both parties must first attempt good faith negotiation. If unresolved within 28 days, either party may request mediation in Victoria before court proceedings, except where urgent relief is required or the law provides otherwise.
25. Governing law
These Service Terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of Victorian courts.
26. Contact
Service questions can be sent to [email protected] or raised by calling 0452 323 571.
Referral introductions
If a customer reaches us through a referral link, the referrer is not part of the service team and has no authority to diagnose, quote, collect payment, promise outcomes, perform work or provide warranty commitments on behalf of Your IT & Tech Mates.
Provider pickup and return services
Provider pickup and return services, including multi-device pickup batches for aged care, schools, clinics, community providers and businesses, are also subject to the Provider Device Pickup & Return Terms. Pickup/return fees may be separate from assessment, repair, parts and support fees. Repair work should not proceed beyond agreed assessment or pre-approved service until the quote is approved by an authorised contact, unless otherwise agreed in writing.
Ambassador Network, Campus Help and Neighbourhood Help services
The terms on this page also apply to the Ambassador Network, Campus Help, Neighbourhood Help, provider invite, provider upgrade, zone data upload and certificate-controlled provider access features where those features are used.
Ambassador Network
The Ambassador Network lets registered or approved ambassadors refer customers into Quick Help, share approved referral links or QR codes, invite providers to apply, and track eligible referral activity. Ambassadors are referral connectors only unless Your IT & Tech Mates separately approves them as independent providers.
- Ambassadors must not perform jobs, provide professional advice, collect private credentials, or make binding promises unless separately approved.
- Ambassadors must not imply official university, school, club, community or business endorsement unless Your IT & Tech Mates has approved that wording.
- Your IT & Tech Mates may accept, decline, suspend, limit, review or remove ambassador participation for safety, quality, privacy, fraud, operational, reputational or legal reasons.
Campus Help and Neighbourhood Help
Campus Help and Neighbourhood Help are Quick Help pathways. They may help route student, family, senior, community, small business or local support requests to the most suitable next step. Service availability may depend on location, provider availability, category, safety, review status, verification, zone capacity and operational capacity.
Zones and specialities
Ambassador zones may be based on campus, suburb, postcode, building, club, community group, campaign, school community or speciality. Preferred visibility, preferred commission or zone status is not guaranteed and may be open, limited, waitlisted, restricted, partner-only, reviewed, changed or removed.
Provider applications and approval
Providers may apply directly, be invited by an ambassador, or upgrade from ambassador status. An invitation or application does not guarantee approval, work allocation, preferred status, exclusive access, earnings or ongoing use of the platform. Your IT & Tech Mates keeps final review and approval control.
Student support and academic integrity
Campus Help and student ambassador pathways are designed to support skill-building, local connection and safer student support without crossing academic integrity boundaries.
- Allowed support may include student tech setup, Microsoft 365, Wi-Fi, printing, files, software support, study planning, revision support, learning confidence and assignment planning support.
- Not allowed: writing, rewriting or completing assessable work for submission as the student's own work; completing quizzes, exams, online tests or attendance on behalf of a student; impersonation, contract cheating or bypassing school, TAFE or university rules.
- Student ambassadors may learn communication, customer care, referral handling, local networking and responsible triage. They must not perform jobs unless approved as providers.
Guided intake, home technology and device repair services
Service requests may include general technology support, computer and laptop help, phone and tablet help, device repair, pickup/drop-off, gaming console support, CCTV and security camera setup, smart doorbell support, TV and home entertainment support, internet/Wi-Fi, printer help, tutoring-related technology support, senior support, support-organisation technology support and accessibility support and scam/security assistance. The exact scope, price, availability, attendance method, parts, warranty position and responsibility for third-party products must be confirmed before work proceeds.
For repair and home technology jobs, customers remain responsible for ensuring they have authority to request work on the device, premises, account, camera system, doorbell, TV, console or network. We may decline work involving unsafe premises, unlawful surveillance, unauthorised account/device access, unreasonable data/privacy risk, high-risk electrical work, restricted cabling work, building work outside scope or conduct requiring a licensed specialist.
Bookings, rescheduling and no-shows
A request becomes a booking only when confirmed through the applicable process. Bookings may be accepted, declined, rescheduled, cancelled, completed, marked no-show or escalated for review by us. Customers and providers should act reasonably, communicate changes promptly, respect agreed access arrangements and not misuse rescheduling, review or incident-reporting tools.
Conduct, safety and service refusal
We may pause, cancel, refuse or restrict services where there are safety concerns, abusive conduct, suspected scam activity, privacy risk, misleading information, unauthorised requests, repeated no-shows, unsuitable provider capability, certificate limitations or concern for a vulnerable person. Providers must act respectfully, honestly, safely and within their approved service categories. Customers and requesters must not abuse, threaten, harass, mislead or pressure staff, providers, ambassadors or other users.
Chatsifieds.com Pty Ltd T/A Your IT & Tech Mates · ABN 51 620 592 403 · 0452 323 571 · [email protected]
NDIS, aged care and support-organisation technology requests
Your IT & Tech Mates and Quick Help are not NDIS registered providers, aged care providers, health providers, personal care providers, support coordinators, plan managers, transport providers, crisis services or care-service providers unless expressly and lawfully stated in writing.
Our role is limited to IT and technology help, device support, home technology support, repair, pickup/return coordination and related customer-service support. Where a request comes from an NDIS service provider, aged care service provider, support worker, carer, family member or organisation, we may assist that organisation and its client, resident, participant or customer with technology needs only, subject to consent, authority, privacy, safety and provider suitability checks.
We do not provide disability supports, aged care services, health services, personal care, therapy, plan management, support coordination, care advice, emergency support or government-funded care services. The person or organisation requesting support remains responsible for confirming funding eligibility, authority to request the work, consent, care-service obligations and any NDIS, aged care, workplace, privacy or safeguarding requirements that apply to them.
Integrated Quick Help service coverage
These Service Terms also apply when a request is started through a guided intake page, public profile, referral link, QR code, ambassador page, provider page or direct booking pathway. A request remains a request until accepted or confirmed through the applicable booking process.
Quick Help categories may include general technology support, computer and laptop help, phone and tablet help, device repair, data backup or recovery assistance, gaming console support, TV and home entertainment support, CCTV and security camera setup or troubleshooting, smart doorbell support, printer and Wi-Fi assistance, scam/security support, student tutoring-related technology support, senior support, NDIS/accessibility-related support and requests made by family members, carers, support workers or other helpers.
Where a request involves a senior, vulnerable person, NDIS participant, accessibility need, support worker, carer or a person requesting help for someone else, the requester must have authority or consent to submit the request and must provide accurate contact, access and support information. We may request further confirmation, involve a nominated contact, restrict the job to suitable providers or decline unsafe, unclear or inappropriate requests.
Support relating to CCTV, smart doorbells, security cameras, networks, accounts, devices and premises is subject to authority, privacy, safety and legal restrictions. We may refuse requests involving covert surveillance, unauthorised account or device access, unreasonable privacy risk, high-risk electrical work, restricted cabling work, building work outside scope or work requiring a licensed specialist.
Public profiles, ratings, reviews, referral links, job counts and promotional statistics are platform features only. They do not guarantee availability, suitability, outcome, price, licence status or future performance. Providers remain responsible for the accuracy of their profile, advertised services, qualifications, certificates, insurance details and claims.
service process terms: email support, support request conversion and quotes
Support requests may come from web forms, guided intake, direct booking pages, customer profiles, provider profiles, email replies, support support requests or our authorised team-created records. We may triage these requests and convert them into help requests, quote requests, incident reviews, booking enquiries or provider/our authorised team tasks.
- Convert to help request: used when a customer needs technology help, booking triage or provider matching.
- Convert to incident: used for scam/security concerns, complaints, unsafe behaviour, damage, poor conduct or trust and safety issues.
- Convert to quote: used when the enquiry needs pricing, repair assessment or a current quote before work proceeds.
Conversion does not guarantee acceptance, provider availability, repair success, fixed pricing, a booking time or a customer outcome. Staff may request more information before proceeding.
Service request boards, referrals and provider profiles
Plain-English summary: these extra terms cover the Neighbour Help Board, Campus Help Board, School/Tutoring Help, custom job requests, provider or tutor interest, referral tracking, quote and invoice linking, future payment-readiness, provider profile pages, profile images/logos and moderation controls. They add to the existing terms and do not remove any existing rights, obligations or protections.
Service request boards and custom requests
Customers, neighbours, students, parents, guardians, staff, clubs, campus groups or other users may be able to submit a job request through a public board or request form. A request may relate to local technology help, student or campus technology help, tutoring or study support, business technology help or another custom request that is not listed in a fixed service category.
Submitting a request does not guarantee that we will accept, publish, quote, assign, schedule or complete the request. We may review, edit, categorise, hide, decline, reject, merge, de-duplicate, convert or require more information about any request. Custom requests, tutoring requests, school-related requests, urgent scam/security concerns and requests involving vulnerable persons may require manual review before they are visible to any provider or tutor.
No bidding or auction model
The service request boards are not an open auction or lowest-price bidding marketplace. Providers, tutors or technicians may express interest, request more information, accept a fixed-fee opportunity where available or submit a quote proposal for review. We may choose whether to show, approve, reject, moderate or progress any provider interest or quote proposal.
Customers may be offered a fixed-fee option, a quote, a current quote, an invoice, a booking confirmation or another approved pathway. Price, scope, availability, suitability and safety remain subject to review, customer approval and any applicable service terms.
Guest posting, magic links and account creation
A poster may be allowed to submit a job request without creating a password account. We may send a private token, magic link or tracking link to the poster's email address so they can view request status, provide more information, approve a quote, confirm a session or cancel a request. We may require email verification, phone verification, guardian details or other checks before a quote, booking, tutoring session, payment, invoice or provider match is confirmed.
Providers, tutors, referrers, ambassadors or people seeking commission tracking may be required to create or verify a profile before accessing provider features, accepting work, displaying a public profile or receiving any referral reward.
School, tutoring and academic integrity
Tutoring and study support are for coaching, explanation, confidence-building, technology help, skills development and learning support. They must not be used to complete assessed work, impersonate a student, write assignments, take exams, bypass school or university rules, facilitate cheating or provide dishonest academic assistance. We may reject, flag or restrict any request that appears to create an academic integrity risk.
For school-age or under-18 students, we may require parent or guardian contact details, guardian approval, Working with Children Check or equivalent verification for tutors/providers, safety review and stricter moderation before any provider is shown or assigned. We may restrict direct contact between students and providers and require communications to occur through approved channels.
Referrals and commissions
Job board posts may include a referral code, referrer name, referral link, preferred provider/profile or referral source. Referral tracking does not guarantee a commission, reward or payment. A referral reward or commission is generally only considered after the related work has been approved, completed, invoiced, paid and reviewed, and remains subject to fraud, duplicate claim, refund, chargeback, cancellation, self-referral, eligibility and manual approval checks.
Referral payment or commission features may be tracked by the platform before automated payouts are enabled. Unless we expressly say otherwise in writing, referral rewards are reviewed and paid manually and may be held, reduced, rejected or cancelled where reasonably necessary.
Provider profile, provider showcase and profile pages
Approved students, tutors, providers, technicians, ambassadors or partners may be offered a public or semi-public profile, provider profile, profile card, provider showcase page or shareable link. A profile may show approved information such as display name, headline, bio, skills, strengths, service areas, campus area, business name, approved categories, trust badges, review summaries, completed work examples, rating summaries, profile images, logos or public request buttons.
We may moderate, edit, approve, hide, suspend, remove or restrict any profile, image, logo, badge, review, claim, completed job example, rating or public listing. Public profile information must be accurate, lawful, respectful, not misleading and not include private customer information, confidential information, unsafe claims, exaggerated credentials, unauthorised logos or content that infringes another person's rights.
Images, logos, media and storage
Profile photos, avatars, logos, cover images, job evidence, screenshots or other media may be uploaded only in supported formats and within size and dimension limits. We may validate, resize, compress, rename, convert, reject, quarantine, hide, delete or remove metadata from uploaded files. SVG, executable files, scripts and unsafe or unsupported file types may be blocked.
Media may be stored locally or with an approved storage provider, such as a cloud object storage provider, content delivery network or image storage service. Public profile images may be delivered from a media domain or storage URL. Users must have permission to upload any image, logo or media they provide.
Spam, moderation and safety controls
We may use spam scoring, honeypot fields, rate limits, IP/email/phone checks, content filters, duplicate detection, referral-fraud checks, manual moderation, safety flags and other controls to protect the service request boards, profiles, customers, providers, students and referrers. We may silently hold, hide, reject, limit or review suspicious submissions without explaining the specific detection method.
We may prevent provider visibility until a request has passed moderation. Spam checks, moderation notes, risk reviews and fraud checks are business records and are not public ratings.
Repair, software, data recovery and manufacturer notification addendum
Agreed service scope: For repair, diagnostic, data recovery, software, configuration, pickup/drop-off and device-handling jobs, the agreed scope is the device, fault, issue, item or service request described on the service form, booking request, quote, invoice, front page signed by the customer, or otherwise agreed in writing. Our work is limited to that agreed scope unless we expressly agree in writing to expand it. This clause reinforces, and does not replace, any more specific scope, quote, invoice or service form accepted for the job.
We are not required to inspect, diagnose, repair, test, recover, configure or report on unrelated faults, pre-existing faults, hidden faults, intermittent faults, software issues, data issues, accessories, peripherals, accounts, licences, cloud services, CCTV systems, networks, printers, external devices or configuration issues unless they are expressly included in the agreed scope.
Inherent repair and recovery risks: Diagnosis, disassembly, repair, testing, software work, configuration, account troubleshooting, data recovery and device handling involve inherent risks, even when reasonable care and skill are used. These risks include worsening of existing faults, discovery of additional faults, component failure, screen or housing damage, failed updates, software instability, loss of function, data loss, data corruption, unsuccessful recovery, account access issues, licence issues, cloud synchronisation issues, malware issues and manufacturer restrictions.
Software and account issues: Software-related issues can be caused by operating system errors, updates, corrupted files, malware, incompatible programs, expired licences, passwords, account restrictions, cloud services, email settings, browser issues, printer or driver issues, network configuration, CCTV configuration, third-party platforms, user settings, internet services, hosting, DNS and manufacturer updates. Unless specifically included in the agreed scope, unrelated or pre-existing software, account, licence, cloud, email, backup, network, printer, driver, browser, malware, operating system, hosting, DNS or configuration issues are outside the service scope.
Apple and manufacturer notifications: After third-party repair, devices may display manufacturer messages or feature limitations. Apple devices may show messages such as “Unknown Part”, “Unable to Verify”, “Important Battery Message”, “Important Display Message”, “Important Camera Message” or similar notifications. These messages are common after third-party repairs and do not necessarily mean the part is faulty. Features such as True Tone, battery health reporting, Face ID, Touch ID, camera functions, calibration, water resistance, part history reporting or other software-based features may be limited, unavailable, inaccurate or affected due to manufacturer design, software, firmware, serialisation, calibration, security or parts-pairing restrictions.
Data and backups: Customers are responsible for backing up data before service where possible. Data recovery is uncertain and cannot be guaranteed. Recovered files may be incomplete, corrupted, renamed, duplicated, encrypted, unreadable, unusable or disorganised, and recovery attempts may further degrade storage media or result in permanent data loss.
To the extent permitted by law, we are not liable for unrelated, pre-existing, intermittent, hidden, undisclosed or not reasonably discoverable faults, issues outside the agreed scope, manufacturer system messages, parts-pairing limitations, software warnings, feature limitations, data loss, data corruption or unsuccessful recovery caused by factors outside our control. Nothing in this addendum limits our responsibility where loss or damage is caused by our failure to use due care and skill, or where liability cannot be excluded under the Australian Consumer Law.
For warranty handling, exclusions and payment rules, see the Payment and Warranty Terms. For Quick Help intake and estimates, see the Quick Help Terms. For pickup or managed-provider repair work, see the Provider Device Pickup & Return Terms and Managed Provider Repair Terms.
Repair, software and data risk cross-links
This page should be read together with the Service Terms repair, software and data addendum, the Payment and Warranty Terms, the Quick Help repair-scope terms, and, where pickup or managed-provider work is involved, the Provider Device Pickup & Return Terms and Managed Provider Repair Terms.
If there is any inconsistency, the more specific written quote, approved scope, invoice, service form, front-page signed scope, or agreed service instruction applies to the particular job, subject always to non-excludable Australian Consumer Law rights.
Student Guidance, Master Guidance Offers and packages
Our services may include private Student Guidance Requests, Master Guidance Offers, Campus Master support, guidance sessions, packages, bundles, follow-up programs, evidence review, completion summaries, moderated reviews and Resolution Centre support. Guidance is intended to help customers or students understand and improve; it is not a guarantee of academic, employment, business, financial, repair or technical outcome.
Master guidance, campus programs and customer portal terms
These terms are supplemented by new feature-specific policies for Master/Campus Master identities, Student Guidance Requests, private Guidance Offers, Guidance Packages, My Help dashboard, Provider Store orders, Resolution Centre links, matching/service coordination, payment records and public Master Directory trust cards.
Read these additional policies where relevant: Student Guidance and Master Guidance Offer Terms, Master Directory and Trust Card Terms, Campus Master and Campus Partner Program Terms, Guidance Packages and Follow-up Program Terms, Guidance Payout-Ready Ledger and Margin Policy, Matching, Automation and Request Queue Policy, Customer Portal, My Help and Resolution Centre Terms, and Provider Store Orders and Resolution Centre Terms.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, provider, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Provider Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Cash and Off-Platform Payment Notice
Cash payments, direct payments to technicians or providers, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection and other off-platform or unrecorded payments do not qualify for referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees or incentives. Commission and reward eligibility requires the job, invoice and payment to be properly recorded, approved and paid by online payment through an approved Your IT & Tech Mates platform payment process.
Fraud, Scam and Integrity Controls
All services, bookings, referrals, ambassador activity, provider arrangements, payment claims, warranty claims, reviews and customer communications are subject to the Fraud, Scam and Integrity Policy. Your IT & Tech Mates may review service notes, booking records, quote records, invoice records, payment records, customer messages, photos, timestamps, referral records, device records and other available evidence when assessing fraud, scam activity, off-platform payment, commission eligibility, disputes, chargebacks, warranty claims or policy breaches.
Prohibited conduct includes fake jobs, self-referrals, referral manipulation, duplicate claims, artificially splitting jobs, misuse of referral rewards, misleading reviews, payment bypassing, false identity or qualification claims, pressure selling, harassment, financial exploitation, suspicious account activity, misuse of customer data, and attempts to interfere with systems, records, payment controls or dispute processes.
Cross-linked integrity, payment and safety terms
These terms must be read together with our Terms and Conditions, Service Terms, Payment and Warranty Terms, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms, Provider Device Pickup Terms, Repair, Software and Data Risk Notice, Fraud, Scam and Integrity Policy, Payment and Commission Integrity Policy, Dispute and Evidence Policy, Booking and No-show Policy, Electronic Consent Policy, Privacy Policy and any quote, invoice, service form, booking confirmation or written approval that applies to your service.
We may use booking records, quote records, invoices, payment records, referral records, customer messages, technician notes, call logs, emails, SMS records, photos, timestamps, device, browser and IP information, pickup records and other available evidence to assess disputes, refunds, warranty claims, chargebacks, commission claims, fraud risks, referral attribution and policy compliance.
Nothing in this section excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Anti-scam, fair use and customer protection
All customers, referrers, ambassadors, providers, partners and technicians must act honestly, professionally and safely. You must not misrepresent identity, authority, pricing, qualifications, insurance, licences, experience, verification status, warranty authority, payment authority or relationship with Your IT & Tech Mates.
The following conduct is prohibited: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, misuse of referral rewards, artificially splitting jobs, manipulating job value or timing, referral link manipulation, bots or automation used to generate rewards, misuse of AI or scraping tools, unauthorised data harvesting, attempts to copy protected platform processes or interfere with platform security, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading ads, impersonation, brand misuse and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
Extra care is required when services involve seniors, NDIS participants, minors, carers, families, aged-care residents, customers with disability, customers with limited English, schools, care environments, vulnerable persons, sensitive data, account access, CCTV, security systems or business-critical systems. Financial exploitation, coercion, unnecessary password requests, requests for MFA codes, recovery phrases, banking codes, loans, gifts, cash withdrawals or personal financial arrangements are prohibited.
We may pause service, refuse work, restrict access, remove participants, preserve records, request evidence, hold rewards, refuse payouts, cancel rewards, reverse entries, report serious conduct to authorities or take other lawful action where reasonably necessary to protect customers, staff, providers, partners, data, payment integrity, referral integrity, safety or legal compliance.
Booking evidence and no-show integrity
We may rely on booking confirmations, call logs, SMS messages, emails, customer instructions, technician notes, photos, timestamps, location or route information where available, payment records and access records when assessing cancellations, rescheduling, no-shows, waiting time, site access issues, customer unavailability, warranty claims, disputes, refunds or service complaints.
Advertising, branding and logo use
Use of the Your IT & Tech Mates name, logo, referral links, badges, screenshots, marketing material, service descriptions or promotional claims is governed by the Advertising, Branding and Logo Use Policy.
Any advertising, referral promotion, ambassador promotion, provider marketing or partner marketing must be accurate, not misleading, and must not imply employment, agency, partnership, franchise rights, exclusivity, guaranteed work, guaranteed income or official endorsement unless we expressly confirm that status in writing.
Paid ads, social posts, websites, business listings, flyers and referral promotions must not impersonate Your IT & Tech Mates, misrepresent pricing, warranty, service coverage, verification, referral rewards or commission eligibility, or encourage cash payment, direct payment, private bank transfer, side deals or off-platform work.
We may require correction, removal or takedown of misleading or unauthorised brand use and may withhold, cancel, reverse or refuse any commission, reward, referral payment or partner payment connected with misleading advertising, unauthorised brand use, fake leads, fake reviews, off-platform payments or other policy breaches.
Nothing in this clause limits any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Your IT & Tech Mates commission and referral model
Total platform commission: The standard total platform commission is 13.5% of the eligible paid job value, unless a different written program rule is approved by Your IT & Tech Mates.
Referral reward: The standard referral reward is 5% of the eligible paid job value. It is calculated as a percentage of the eligible completed and paid job value, not as a fixed dollar reward table.
Included inside the platform commission: The 5% referral reward is included inside the 13.5% total platform commission. It is not added on top of the customer price, and it does not create a separate extra charge unless a separate written customer-facing offer says otherwise.
Referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees and incentives are manual and subject to review. Payment is normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and team checks.
Referral rewards are not lifetime rewards, recurring rewards, ongoing commissions, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or commission payments are manual only and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Online platform payment required: A referral, ambassador, partner, provider, lead or commission payment only qualifies where the related job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process. Cash payments, direct technician payments, direct provider payments, private bank transfers, PayID transfers made outside our platform, cheques, cash-in-hand payments, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments do not qualify for commission, referral rewards, ambassador rewards, partner fees, lead fees or incentives.
This clause must be read with the Payment and Commission Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms and Fraud, Scam and Integrity Policy.
Ambassador Network, share codes and local introductions
Our Ambassador Network may include local Ambassadors, Campus Ambassadors, Zone Leaders, Master Ambassadors, Building Captains, Street Captains, Suburb Leads, community referrers and approved local campaign participants.
Ambassadors may use approved share codes, QR codes, local campaign links, profile badges or public listing tags to help people find Your IT & Tech Mates. A code, badge, listing, zone or public tag does not make a person our employee, agent, franchisee, approved technician or authorised representative unless we separately confirm that in writing.
Zones, waitlists, profile visibility, provider or business introductions, customer referral attribution and reward eligibility are reviewed by the Your IT & Tech Mates team. Zone recognition is not permanent ownership of a suburb, street, building, campus or customer group.
Customer referral reward reviews, provider introduction reward reviews, campaign rewards and ambassador rewards are not automatic. Any approved reward is subject to eligibility, activity, attribution, fraud, refund, dispute, chargeback, customer consent and payment-clearance checks.
Ambassadors and referrers must not promise guaranteed work, guaranteed repairs, guaranteed discounts, guaranteed rewards, automatic payouts, official endorsement, provider approval, customer priority or exclusive access to a local area.
No bidding marketplace or price competition
Our Ambassador, referral, provider and local campaign tools are not a bidding marketplace. Ambassadors, providers and partners must not use our brand, share codes, campaign links or local pages to run auctions, counter-offers, price races, lowest-offer comparisons or public bid competitions.
Partner Service Referrals
A customer may reach a service through a partner service referral listing displayed by a referrer. The service remains delivered by the actual service owner/provider who accepts the job, not automatically by the person who shared or displayed the listing.
The referrer may receive the standard referral reward of 5% of eligible paid job value if the booking is eligible, recorded, paid through the approved path and passes review. This does not remove customer rights, consumer guarantees, service warranty rights, refund rights, dispute rights or any non-excludable protections under Australian law.
Partner service referral listings
Added 13 June 2026. These terms apply where an approved participant shares or displays a partner service referral listing. The listing may help customers understand who provides the service, how the referral relationship works and when the standard referral reward of 5% of eligible paid job value may be reviewed.
A partner service referral listing is for referral and service information only. It does not create a separate booking, payment, automatic payout, employment, agency, reseller, franchise, partnership or service ownership arrangement.
We may review listings and wording to reduce customer confusion, misleading conduct, privacy risk, unsafe claims, misuse of referral rewards and payment risk.
Core platform functions covered by these terms
These terms are intended to cover customer help requests, quotes, bookings, payment and warranty steps, support follow-up, urgent support guidance, scam safety help, device custody, pickup and handover, provider verification, provider profiles, referral and ambassador pathways, student pathways, campus and community help, senior and vulnerable-person support, partner service referrals, directory listings, reviews, media uploads, customer status updates, and customer portal use.
Some functions may be available only in selected locations, for selected service types, or after manual review. A feature being visible on a page does not mean a job, referral, reward, student task, provider approval, warranty outcome or payment is guaranteed.
Scam, referral and platform integrity
Customers, providers, students, ambassadors, referrers, partners and visitors must use the platform honestly and only for lawful, safe and genuine service purposes.
The following conduct is not allowed: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, reward misuse, artificially splitting or changing jobs to increase rewards, referral link manipulation, bots or automated activity used to generate rewards, scraping, unauthorised data harvesting, attempts to copy protected platform processes, attempts to interfere with platform security, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading advertising, impersonation, brand misuse, and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
We may delay, review, limit, refuse, cancel, reverse or hold a booking, referral, reward, payout, profile, listing, review, message, payment, warranty claim or account access where we reasonably believe there is a safety, privacy, scam, payment, eligibility, referral integrity or platform misuse risk.
We may preserve relevant records, request reasonable evidence, contact affected parties, restrict access, remove content, report serious conduct to appropriate authorities or take other lawful steps to protect customers, providers, students, referrers, partners, our business and the public.
Student, provider and referral feature review
Student, provider, referral, ambassador, campus, community, pickup, urgent support and safety-related features may require manual review before activation or use. We may check eligibility, suitability, insurance, work rights, service type, location, customer risk, provider capability, payment status and referral integrity before allowing access to tasks, listings, rewards or customer-facing activity.
Privacy, tracking and communication safety
We may use cookies, pixels, analytics, referral records, booking records, customer status records, communication records and security information to operate the website, improve services, measure referrals, prevent scams, protect accounts, resolve disputes and understand service performance.
We do not permit hidden, deceptive or unauthorised tracking by participants. Providers, students, ambassadors, referrers and partners must not collect, upload, scrape, sell, share or reuse customer information outside approved service purposes and must not add customers to private mailing lists or advertising audiences without proper consent.
Messages that use our name, branding, service links or referral links must be accurate and must not impersonate us, mislead customers, request passwords or verification codes, request off-platform payment, or pressure customers into unsafe action.
If a customer receives a suspicious message, link, payment request or referral claim, they should stop, avoid sharing codes or payment details, and contact us through an official website contact path.
Provider registration, checks and insurance
Providers must have suitable business, professional and insurance arrangements for the services they offer. Unless we agree otherwise in writing, a provider may be required to hold an active ABN, business registration, licence, professional registration, certification or other suitable identifier for their service type.
Providers who perform in-person work, pickup or delivery work, home visits, business visits, senior support, campus support, neighbourhood help or other customer-facing services may be required to hold current public liability insurance with cover of at least AUD $5 million.
Providers who give advice, consulting, tutoring, training, planning, repair guidance, business support, technical recommendations or other professional services may be required to hold suitable professional indemnity insurance.
Providers must keep their ABN, licences, registrations, checks and insurance current and provide evidence when requested. We may refuse, limit, pause or remove provider access if suitable evidence is not provided, expires, or does not match the services being offered.
Urgent, scam and safety support boundary
Our scam safety, urgent support and vulnerable-person guidance is intended to help customers take safer next steps, document issues and find suitable support. It is not an emergency service, police service, bank, insurer, legal service, medical service or crisis service.
Customers should contact emergency services, their bank, their card provider, Scamwatch, police, a trusted support person, or another appropriate official service where the situation is urgent, unsafe, involves suspected crime, financial loss, threats, family violence, coercion, medical risk or immediate danger.
Providers, students, ambassadors and referrers must not ask customers for banking codes, one-time passwords, recovery phrases, card PINs, remote access without clear consent, unnecessary account passwords, cash withdrawals, loans, gifts, crypto transfers or private payment arrangements.
QA update: online platform payment required
This QA pass confirms that referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or provider payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, commission, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.
Student Campus Helper, Volunteer proof and paid pathway separation
Student Campus Helper allows eligible students to start with clearly labelled campus peer-help, study, technology, planning, communication and soft-skill missions. If a mission or proof item is volunteer-based, it must carry a visible Volunteer tag and remain separate from paid job proof.
Volunteer campus peer help is intended for learning, confidence-building and student benefit. It must not be used to replace paid work, create unpaid business labour, or suggest that a student has been approved for paid customer work.
Paid tasks, sensitive tasks and tasks outside a student’s safe skill level may require review before they can proceed. Safe volunteer or practice activity may count towards private progress and resume proof, but it does not guarantee paid work, employment, referrals, income, course credit or public profile approval.
Related term: Student Campus Helper, Volunteer Proof and Resume Showcase Terms.