Service Terms
Terms for IT support, managed services, cybersecurity help, consulting, software and website development, device repairs, education, onsite/remote support, Quick Help, quotes, invoices, warranty and related services.
Important terms for current services
These terms apply to the current Your IT & Tech Mates and TheFixers.APP service features, including QuoteMe, Quick Help, customer support, referrals, student helper proof, service partner pathways, partner pathways, uploaded media, reviews, ratings and business/software/AI callback requests.
- Requests are reviewed before work starts where a review is needed.
- No payment, booking, referral reward, service partner approval, student approval, public profile or public proof is automatic.
- Private customer details must not be published in reviews, MateCard, Live Resume, referral messages or public examples without permission.
- Users must not send passwords, PINs, banking codes, MFA codes or card details through public forms.
Updated for the latest customer, student, helper, referral and local group features. These words are written for website visitors and service participants.
Customer service, repair and warranty rights
Nothing in these terms excludes, restricts or changes any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law or other applicable law.
- We aim to provide services with due care and skill, for the agreed purpose and within a reasonable time where no time is agreed.
- Customers should back up important data before repairs, diagnostics, software changes or data recovery where possible.
- Some repairs, diagnostics, software work and data recovery attempts can carry risk. We will explain practical risks before work proceeds where reasonably possible.
- Warranty statements are in addition to rights that cannot be excluded under Australian law.
Updated for the latest customer, student, helper, referral and local group features. These words are written for website visitors and service participants.
1. Definitions
In these Service Terms:
- we, us, our means Chatsifieds.com Pty Ltd T/A Your IT & Tech Mates.
- you, customer or client means the person, business or entity requesting or receiving services.
- Services means IT support, managed services, cybersecurity services, consulting, software development, website services, device repairs, education, onsite/remote support, Quick Help, field technician work and related services.
- ACL means the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
- Quote, proposal or SOW means any written quote, custom proposal, statement of work, service agreement, approval page or written scope we issue.
2. Scope of services
These Service Terms apply to services supplied through Quick Help, customer portals, referrals, quotes, invoices, phone, email, onsite visits, remote support and written arrangements.
| Service area | Examples | Important limits |
|---|---|---|
| Device repairs and diagnostics | Computers, laptops, desktops, phones, tablets, accessories, parts replacement, setup, troubleshooting and diagnostics. | Diagnosis, parts availability, repairability, data recovery and timeframes are not guaranteed until assessed and confirmed. |
| Onsite and field services | Home or business visits, pickup/drop-off, setup, installation, Wi-Fi/network help, printer setup and general in-person technology support. | Access, safety, parking, customer authority and service area limits may affect availability or pricing. |
| Remote support | Phone, email, chat, screen-sharing and remote-access support where appropriate. | Remote access is used only with customer permission and may be unsuitable for some repairs, scam incidents or hardware faults. |
| Managed IT services | Monitoring, maintenance, systems support, business technology support, recurring help, Microsoft/Google tools, backups, domains, hosting and office networks where agreed. | Managed services are provided on a best-efforts basis unless a separate service level agreement applies. |
| Software, websites and development | Website setup, website maintenance, forms, software assistance, scripts, integrations, code changes, testing, website updates, email/domain/DNS help and troubleshooting. | Development work may require stages, testing, website updates and customer approvals. Changes outside agreed scope may require a new quote or additional charges. |
| Software support, program installations and operating system help | Windows setup, program installations, software configuration, driver updates, printer/scanner software, email applications, Microsoft/Google tools, app troubleshooting, software updates and general operating system support. | Software work is usually a best-efforts service. If the software is working when we finish the agreed work, that does not guarantee the same or a related error will not return later because software issues can be caused by updates, settings, user changes, malware, vendor bugs, drivers, hardware, internet/network issues or third-party services. |
| Cybersecurity, scam and account safety | General safety guidance for suspicious messages, hacked-account concerns, account recovery steps, device safety, phishing awareness and scam response. | Cybersecurity reduces risk but cannot eliminate risk. This is not a formal cyber-forensics report, general information, financial advice, bank advice or guarantee of account recovery or device/network safety. |
| Data, backups and recovery attempts | Backup setup, transfer help, recovery attempts, storage advice and device migration. | Data recovery is not guaranteed. Customers remain responsible for backups unless backup management is expressly agreed in writing. |
| Third-party services and products | Apple, Microsoft, Google, Meta, Stripe, hosting, domains, QR/image services, hardware suppliers, software vendors and online accounts. | We do not control vendor outages, pricing, terms, account restrictions, warranty decisions, security breaches or service changes. |
3. Engagement, quotes and scope
- Services will be provided as described in a written quote, custom proposal, service agreement, statement of work or other written scope. If no written scope exists, work may be performed on a time-and-materials basis.
- Any variation, extra fault, extra feature, new device, new account, change request or additional support need may result in additional charges.
- We are not obliged to perform work outside the agreed scope unless agreed by us.
- Software, website and development work may be split into stages, milestones, testing, customer review and website update steps.
- Timeframes are estimates unless expressly confirmed in writing.
4. Quick Help and initial estimates
Quick Help is the main public entry point for repair and technology support requests. AI-assisted responses, initial estimates and suggested next steps are guide-only and are not official quotes, final diagnoses or guaranteed repair instructions. A team must confirm diagnosis, price, scope and next steps.
5. Customer responsibilities
You agree to:
- provide accurate and complete information;
- ensure you have lawful authority to request work on the device, account, website, business system, data or property;
- ensure lawful access to systems, devices and data;
- maintain current backups unless we have agreed in writing to manage backups;
- maintain licensed software and valid third-party accounts/subscriptions;
- follow reasonable technical, safety and cybersecurity recommendations;
- review quotes, invoices, staged work, test links, approval requests and completed work promptly;
- keep passwords, PINs, MFA codes, seed phrases and banking codes private.
We are not responsible for issues arising from unsupported or obsolete systems, unlicensed software, missing permissions, failure to maintain backups, failure to implement recommended security measures, or third-party account restrictions.
6. Fees, payment and charges
- Fees are payable as set out in our quote, invoice, proposal, service agreement or approved scope.
- Quotes are generally valid for 7 days unless stated otherwise.
- Invoices are generally payable within 14 days unless stated otherwise.
- Customers cannot mark invoices as paid. Cash payment is only pending until we confirm. Stripe payments are paid only after Stripe confirms payment.
- All prices are inclusive or exclusive of GST as stated on the quote or invoice. If GST treatment is not shown, we may clarify it before payment.
- We may suspend or delay services for non-payment, suspected fraud, safety concerns, lack of access, lack of authority, or breach of these Service Terms.
- You are responsible for reasonable recovery costs incurred due to overdue accounts, to the extent permitted by law.
7. Managed IT services
- Managed services are provided on a best-efforts basis unless a separate SLA applies.
- We do not guarantee continuous uptime, error-free service, prevention of every issue, or prevention of every cybersecurity incident.
- Scheduled maintenance may occur outside business hours or at agreed times.
- Remote monitoring, remote support or management tools may be installed where required to deliver the services and with appropriate authority.
8. Cybersecurity and scam-safety services
- Cybersecurity and scam-safety support reduces risk but does not eliminate it.
- We do not warrant that all threats will be detected, no breach will occur, all vulnerabilities will be found, all accounts will be recovered, or all money/data will be recovered after a scam or compromise.
- You remain responsible for staff behaviour, password hygiene, phishing awareness, business approvals, account recovery details, bank notifications and following safety recommendations.
- To the maximum extent permitted by law, we are not liable for losses caused by social social engineering, business email compromise, ransomware, phishing, customer negligence, unsafe customer actions, bank/service decisions or third-party breaches.
9. Data, backup and recovery
- You are responsible for maintaining backups unless backup management is expressly contracted.
- Before repair, migration, remote support, software changes or system work, you should ensure your data is backed up.
- Data recovery, successful transfer, full restoration and preservation of settings are not guaranteed.
- To the maximum extent permitted by law, we are not liable for data loss, corruption, hardware failure, software failure or lost settings during repair or service work, except where liability cannot be excluded under the ACL.
10. Repairs, hardware and parts
- Repair quotes and estimates are based on information available at the time and may change after diagnosis.
- We will assess and carry out work only for the issue, fault, device or service described in the booking, quote, invoice, approved scope or written instructions accepted by us.
- Additional, unrelated or newly discovered faults are outside the original repair scope unless we expressly agree to include them in a revised quote or written approval.
- Additional faults discovered during repair may incur further charges or require a revised quote.
- Replacement parts may be new, refurbished, aftermarket or third-party compatible, depending on availability, budget and customer approval.
- To the extent permitted by law, we are not responsible for unrelated faults, pre-existing faults, latent defects, manufacturer design flaws, liquid damage, prior repair attempts, unsupported devices, customer-caused damage, third-party accessories, software/account issues or faults outside the agreed scope.
- Manufacturer warranties remain the responsibility of the customer unless otherwise agreed in writing.
11. Software support, program installations and operating system issues
- Software support includes help with Windows, macOS, applications, drivers, printers/scanners, email clients, browsers, business tools, configuration, updates, installation and troubleshooting.
- Software issues can be caused by many factors outside our control, including operating system updates, vendor updates, corrupted settings, malware, user changes, expired licences, third-party add-ons, driver conflicts, hardware faults, account restrictions, internet/network issues and vendor service outages.
- Unless we expressly provide a separate written warranty, software support, program installation and configuration work is supplied on a best-efforts basis. Our responsibility is to perform the agreed work with due care and skill and to confirm the agreed item is working, or has been reasonably attempted, at the time we finish the job.
- We do not guarantee that a software error, warning, crash, setting issue, driver issue, update issue or compatibility issue will not return later, especially after updates, restarts, user changes, third-party changes, malware activity or vendor changes.
- If an error returns after software support is completed, further investigation, configuration, reinstall, vendor support, hardware testing or onsite/remote assistance may be treated as a new job or additional charge unless Australian Consumer Law requires otherwise.
- Program installation support does not guarantee the program will remain compatible with all future versions of the operating system, drivers, files, hardware, subscriptions, vendor servers or third-party integrations.
- Customers remain responsible for software licences, licence keys, account access, subscriptions, backups, data files, settings and compliance with software vendor terms.
12. Third-party products, vendors and services
- We may recommend, configure, support, resell or help you use third-party products, services, domains, hosting, subscriptions, hardware or software.
- You are bound by applicable third-party terms and pricing.
- We are not liable for third-party outages, vendor pricing changes, policy changes, security incidents, account bans, warranty decisions, discontinued products, API changes or service restrictions.
13. Intellectual property and development work
- Unless otherwise agreed in writing, we retain ownership of intellectual property, know-how, reusable tools, templates, methods, scripts, libraries and background materials we create or use.
- After full payment, you receive a licence to use agreed deliverables for their intended purpose.
- Project files, credentials, designs or documentation are supplied only where agreed in writing.
- We may reuse general knowledge, skills, methods and experience gained during an engagement, provided we do not misuse confidential customer information.
- Development work may require testing and acceptance by you. Bugs, revisions, new features or changes outside the agreed scope may be quoted separately.
14. Confidentiality
Both parties must keep confidential information secure and not disclose it except as required by law, with consent, to professional advisers bound by confidentiality, or where reasonably required to provide the services.
15. Privacy, security and sensitive information
Personal information is handled under our Privacy Policy. You should not provide unnecessary sensitive information. We may redact or remove device PINs, passwords, MFA codes, API keys, TFNs or other sensitive secrets if submitted through public forms or support channels.
16. Warranty and follow-up
Warranty information is shown only after we set the warranty start date/time and confirms the applicable warranty. Reopened warranty work does not automatically extend or reset the original warranty expiry. Warranty does not cover misuse, liquid damage, unrelated faults, third-party service changes, customer changes, unauthorised repair attempts, consumables, accidental damage, data loss or issues outside the agreed scope.
Software support, Windows/program installation, driver setup, configuration and troubleshooting are not normally covered by the same warranty approach as physical parts or confirmed hardware repairs. If the agreed software task is working when we finish, or has been reasonably attempted with due care and skill, later software errors may require a new investigation because software behaviour can change due to updates, settings, malware, third-party vendors, accounts, drivers, hardware, network conditions or customer changes.
17. Referrals and reward payment terms
Referral rewards are governed by our Referral Policy. Referral rewards are not automatic and may be delayed, declined, reduced, reversed or voided for refunds, disputes, duplicate referrals, self-referrals, late referral claims, misuse, suspected fraud, scam activity or breach of referral terms. We do not collect TFNs through the referral system.
18. Vulnerable customers and safety
We take extra care where a customer may be vulnerable, digitally excluded, scam-affected, under pressure, or relying on a support person. See our Vulnerable Persons Safeguarding Policy.
19. Australian Consumer Law
Nothing in these Service Terms excludes, restricts or modifies any rights under the ACL. If you are a consumer, our liability for breach of a consumer guarantee may be limited, at our option, to resupplying the services or paying the cost of resupply, to the extent permitted by section 64A of the ACL. This limitation does not apply where the law does not allow it.
20. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, loss of use, business interruption, third-party service loss, or losses caused by customer actions, third-party systems or events outside our reasonable control.
To the maximum extent permitted by law, our total aggregate liability for any claim arising out of the services is limited to the total fees paid by you for the affected services in the 3 months preceding the claim. This limitation does not apply to liability that cannot legally be excluded.
21. Indemnity
You indemnify us against claims, losses, costs and expenses arising from your misuse of services, breach of these Service Terms, unlawful instructions, unauthorised access requests, unlicensed software, misleading information, or negligent or unlawful acts. This indemnity does not apply to the extent we are at fault or where the law does not allow it.
22. Suspension and termination
- We may suspend services if payment is overdue, there is a security/safety risk, access is not lawful or safe, you breach these Service Terms, or continuing work may expose you or us to unreasonable risk.
- Either party may terminate an ongoing engagement with 28 days' written notice unless otherwise agreed in writing.
- On termination, outstanding invoices become due, access credentials and remote tools may be revoked, and stored data may be deleted or anonymised after reasonable notice unless we are legally or operationally required to retain it.
23. Force majeure
We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, power or telecommunications failure, vendor outages, cyber incidents, illness, supply-chain issues, strikes, government action, service restrictions or payment processor issues.
24. Dispute resolution
Both parties must first attempt good faith negotiation. If unresolved within 28 days, either party may request mediation in Victoria before court proceedings, except where urgent relief is required or the law provides otherwise.
25. Governing law
These Service Terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of Victorian courts.
26. Contact
Service questions can be sent to [email protected] or raised by calling 0452 323 571.
Referral introductions
If a customer reaches us through a referral link, the referrer is not part of the service team and has no authority to diagnose, quote, collect payment, promise outcomes, perform work or provide warranty commitments on behalf of Your IT & Tech Mates.
Pickup terms and return services
Pickup terms and return services, including multi-device pickup groupes for aged care, schools, clinics, community service partners and businesses, are also subject to the Device Pickup & Return Terms. Pickup/return fees may be separate from assessment, repair, parts and support fees. Repair work should not proceed beyond agreed assessment or pre-approved service until the quote is approved by an authorised contact, unless otherwise agreed in writing.
Ambassador Network, Campus Help and Neighbourhood Help services
The terms on this page also apply to the Ambassador Network, Campus Help, Neighbourhood Help, service partner invite, service partner upgrade, zone data upload and certificate-controlled service partner access features where those features are used.
Ambassador Network
The Ambassador Network lets registered or approved ambassadors refer customers into Quick Help, share approved referral links or QR codes, invite service partners to apply, and track eligible referral activity. Ambassadors are referral connectors only unless Your IT & Tech Mates separately approves them as independent service partners.
- Ambassadors must not perform jobs, provide professional advice, collect private credentials, or make binding promises unless separately approved.
- Ambassadors must not imply official university, school, club, community or business endorsement unless Your IT & Tech Mates has approved that wording.
- Your IT & Tech Mates may accept, decline, suspend, limit, review or remove ambassador participation for safety, quality, privacy, fraud, operational, reputational or legal reasons.
Campus Help and Neighbourhood Help
Campus Help and Neighbourhood Help are Quick Help pathways. They may help route student, family, senior, community, small business or local support requests to the most suitable next step. Service availability may depend on location, service partner availability, category, safety, review status, verification, zone capacity and operational capacity.
Zones and specialities
Ambassador zones may be based on campus, suburb, postcode, building, club, community group, campaign, school community or speciality. Preferred visibility, preferred referral reward or zone status is not guaranteed and may be open, limited, waitlisted, restricted, partner-only, reviewed, changed or removed.
service partner applications and approval
service partners may apply directly, be invited by an ambassador, or upgrade from ambassador status. An invitation or application does not guarantee approval, work allocation, preferred status, exclusive access, earnings or ongoing use of the service. Your IT & Tech Mates keeps final review and approval control.
Student support and academic integrity
Campus Help and student ambassador pathways are designed to support skill-building, local connection and safer student support without crossing academic integrity boundaries.
- Allowed support may include student tech setup, Microsoft 365, Wi-Fi, printing, files, software support, study planning, revision support, learning confidence and request allocation planning support.
- Not allowed: writing, rewriting or completing assessable work for submission as the student's own work; completing quizzes, exams, online tests or attendance on behalf of a student; impersonation, contract cheating or bypassing school, TAFE or university rules.
- Student ambassadors may learn communication, customer care, referral handling, local networking and responsible triage. They must not perform jobs unless approved as service partners.
Guided intake, home technology and device repair services
Service requests may include general technology support, computer and laptop help, phone and tablet help, device repair, pickup/drop-off, gaming console support, CCTV and security camera setup, smart doorbell support, TV and home entertainment support, internet/Wi-Fi, printer help, tutoring-related technology support, senior support, support-organisation technology support and accessibility support and scam/security assistance. The exact scope, price, availability, attendance method, parts, warranty position and responsibility for third-party products must be confirmed before work proceeds.
For repair and home technology jobs, customers remain responsible for ensuring they have authority to request work on the device, premises, account, camera system, doorbell, TV, console or network. We may decline work involving unsafe premises, unlawful surveillance, unauthorised account/device access, unreasonable data/privacy risk, high-risk electrical work, restricted cabling work, building work outside scope or conduct requiring a licensed specialist.
Bookings, rescheduling and no-shows
A request becomes a booking only when confirmed through the applicable process. Bookings may be accepted, declined, rescheduled, cancelled, completed, marked no-show or escalated for review by us. Customers and service partners should act reasonably, communicate changes promptly, respect agreed access arrangements and not misuse rescheduling, review or incident-reporting tools.
Conduct, safety and service refusal
We may pause, cancel, refuse or restrict services where there are safety concerns, abusive conduct, suspected scam activity, privacy risk, misleading information, unauthorised requests, repeated no-shows, unsuitable service suitability, certificate limitations or concern for a vulnerable person. service partners must act respectfully, honestly, safely and within their approved service categories. Customers and requesters must not abuse, threaten, harass, mislead or pressure staff, service partners, ambassadors or other users.
Chatsifieds.com Pty Ltd T/A Your IT & Tech Mates · ABN 51 620 592 403 · 0452 323 571 · [email protected]
NDIS, aged care and support-organisation technology requests
Your IT & Tech Mates and Quick Help are not NDIS registered service partners, aged care service partners, health service partners, personal care service partners, support coordinators, plan managers, transport service partners, crisis services or care-service service partners unless expressly and lawfully stated in writing.
Our role is limited to IT and technology help, device support, home technology support, repair, pickup/return coordination and related customer-service support. Where a request comes from an NDIS service service partner, aged care service service partner, support worker, carer, family member or organisation, we may assist that organisation and its client, resident, participant or customer with technology needs only, subject to consent, authority, privacy, safety and service partner suitability checks.
We do not provide disability supports, aged care services, health services, personal care, therapy, plan management, support coordination, care advice, emergency support or government-funded care services. The person or organisation requesting support remains responsible for confirming funding eligibility, authority to request the work, consent, care-service obligations and any NDIS, aged care, workplace, privacy or safeguarding requirements that apply to them.
Integrated Quick Help service coverage
These Service Terms also apply when a request is started through a guided intake page, public profile, referral link, QR code, ambassador page, service partner page or direct booking pathway. A request remains a request until accepted or confirmed through the applicable booking process.
Quick Help categories may include general technology support, computer and laptop help, phone and tablet help, device repair, data backup or recovery assistance, gaming console support, TV and home entertainment support, CCTV and security camera setup or troubleshooting, smart doorbell support, printer and Wi-Fi assistance, scam/security support, student tutoring-related technology support, senior support, NDIS/accessibility-related support and requests made by family members, carers, support workers or other helpers.
Where a request involves a senior, vulnerable person, NDIS participant, accessibility need, support worker, carer or a person requesting help for someone else, the requester must have authority or consent to submit the request and must provide accurate contact, access and support information. We may request further confirmation, involve a nominated contact, restrict the job to suitable service partners or decline unsafe, unclear or inappropriate requests.
Support relating to CCTV, smart doorbells, security cameras, networks, accounts, devices and premises is subject to authority, privacy, safety and legal restrictions. We may refuse requests involving covert surveillance, unauthorised account or device access, unreasonable privacy risk, high-risk electrical work, restricted cabling work, building work outside scope or work requiring a licensed specialist.
Public profiles, ratings, reviews, referral links, job counts and promotional statistics are service features only. They do not guarantee availability, suitability, outcome, price, licence status or future performance. service partners remain responsible for the accuracy of their profile, advertised services, qualifications, certificates, insurance details and claims.
service process terms: email support, support request conversion and quotes
Support requests may come from web forms, guided intake, direct booking pages, customer profiles, service partner profiles, email replies, support requests or our authorised team-created records. We may triage these requests and convert them into help requests, quote requests, incident reviews, booking enquiries or service partner/our authorised team tasks.
- Convert to help request: used when a customer needs technology help, booking triage or service partner matching.
- Convert to incident: used for scam/security concerns, complaints, unsafe behaviour, damage, poor conduct or trust and safety issues.
- Convert to quote: used when the enquiry needs pricing, repair assessment or a current quote before work proceeds.
Conversion does not guarantee acceptance, service partner availability, repair success, fixed pricing, a booking time or a customer outcome. Staff may request more information before proceeding.
Service request boards, referrals and service partner profiles
Plain-English summary: these extra terms cover the Neighbour Help Board, Campus Help Board, School/Tutoring Help, custom job requests, service partner or tutor interest, referral tracking, quote and invoice linking, future payment-readiness, service partner profile pages, profile images/logos and moderation controls. They add to the existing terms and do not remove any existing rights, obligations or protections.
Service request boards and custom requests
Customers, neighbours, students, parents, guardians, staff, clubs, campus groups or other users may be able to submit a job request through a public board or request form. A request may relate to local technology help, student or campus technology help, tutoring or study support, business technology help or another custom request that is not listed in a fixed service category.
Submitting a request does not guarantee that we will accept, publish, quote, assign, schedule or complete the request. We may review, edit, categorise, hide, decline, reject, merge, de-duplicate, convert or require more information about any request. Custom requests, tutoring requests, school-related requests, urgent scam/security concerns and requests involving vulnerable persons may require eligibility review before they are visible to any service partner or tutor.
No bidding or auction model
The service request boards are not an open auction or lowest-price bidding marketplace. service partners, tutors or technicians may express interest, request more information, accept a fixed-fee opportunity where available or submit a quote proposal for review. We may choose whether to show, approve, reject, moderate or progress any service partner interest or quote proposal.
Customers may be offered a fixed-fee option, a quote, a current quote, an invoice, a booking confirmation or another approved pathway. Price, scope, availability, suitability and safety remain subject to review, customer approval and any applicable service terms.
Guest posting, magic links and account creation
A poster may be allowed to submit a job request without creating a password account. We may send a private token, magic link or tracking link to the poster's email address so they can view request status, provide more information, approve a quote, confirm a session or cancel a request. We may require email verification, phone verification, guardian details or other checks before a quote, booking, tutoring session, payment, invoice or service partner match is confirmed.
service partners, tutors, referrers, ambassadors or people seeking referral reward tracking may be required to create or verify a profile before accessing service partner features, accepting work, displaying a public profile or receiving any referral reward.
School, tutoring and academic integrity
Tutoring and study support are for coaching, explanation, confidence-building, technology help, skills development and learning support. They must not be used to complete assessed work, impersonate a student, write assignments, take exams, bypass school or university rules, facilitate cheating or provide dishonest academic assistance. We may reject, hold or restrict any request that appears to create an academic integrity risk.
For school-age or under-18 students, we may require parent or guardian contact details, guardian approval, Working with Children Check or equivalent verification for tutors/service partners, safety review and stricter moderation before any service partner is shown or assigned. We may restrict direct contact between students and service partners and require communications to occur through approved channels.
Referrals and referral rewards
Job board posts may include a referral code, referrer name, referral link, preferred service partner/profile or referral source. Referral tracking does not guarantee a referral reward, reward or payment. A referral reward is generally only considered after the related work has been approved, completed, invoiced, paid and reviewed, and remains subject to fraud, duplicate claim, refund, chargeback, cancellation, self-referral, eligibility and payment checks.
Referral payment or referral reward features may be tracked by the service before automated reward payments are enabled. Unless we expressly say otherwise in writing, referral rewards are reviewed and paid separately and may be held, reduced, rejected or cancelled where reasonably necessary.
service partner profile, service partner showcase and profile pages
Approved students, tutors, service partners, technicians, ambassadors or partners may be offered a public or semi-public profile, service partner profile, profile card, service partner showcase page or shareable link. A profile may show approved information such as display name, headline, bio, skills, strengths, service areas, campus area, business name, approved categories, trust badges, review summaries, completed work examples, rating summaries, profile images, logos or public request buttons.
We may moderate, edit, approve, hide, suspend, remove or restrict any profile, image, logo, badge, review, claim, completed job example, rating or public listing. Public profile information must be accurate, lawful, respectful, not misleading and not include private customer information, confidential information, unsafe claims, exaggerated credentials, unauthorised logos or content that infringes another person's rights.
Images, logos, media and storage
Profile photos, avatars, logos, cover images, job evidence, screenshots or other media may be uploaded only in supported formats and within size and dimension limits. We may validate, resize, compress, rename, convert, reject, quarantine, hide, delete or remove metadata from uploaded files. SVG, executable files, scripts and unsafe or unsupported file types may be blocked.
Media may be stored locally or with an approved storage service partner, such as a cloud object storage service partner, content delivery network or image storage service. Public profile images may be delivered from a media domain or storage URL. Users must have permission to upload any image, logo or media they provide.
Spam, moderation and safety controls
We may use spam scoring, honeypot fields, rate limits, IP/email/phone checks, content filters, duplicate detection, referral-fraud checks, content checks, safety holds and other controls to protect the service request boards, profiles, customers, service partners, students and referrers. We may hold, hide, reject, limit or review suspicious submissions without explaining the specific detection method.
We may prevent service partner visibility until a request has passed moderation. Spam checks, moderation notes, risk reviews and fraud checks are business records and are not public ratings.
Repair, software, data recovery and manufacturer notification addendum
Agreed service scope: For repair, diagnostic, data recovery, software, configuration, pickup/drop-off and device-handling jobs, the agreed scope is the device, fault, issue, item or service request described on the service form, booking request, quote, invoice, front page signed by the customer, or otherwise agreed in writing. Our work is limited to that agreed scope unless we expressly agree in writing to expand it. This clause reinforces, and does not replace, any more specific scope, quote, invoice or service form accepted for the job.
We are not required to inspect, diagnose, repair, test, recover, configure or report on unrelated faults, pre-existing faults, hidden faults, intermittent faults, software issues, data issues, accessories, peripherals, accounts, licences, cloud services, CCTV systems, networks, printers, external devices or configuration issues unless they are expressly included in the agreed scope.
Inherent repair and recovery risks: Diagnosis, disassembly, repair, testing, software work, configuration, account troubleshooting, data recovery and device handling involve inherent risks, even when reasonable care and skill are used. These risks include worsening of existing faults, discovery of additional faults, component failure, screen or housing damage, failed updates, software instability, loss of function, data loss, data corruption, unsuccessful recovery, account access issues, licence issues, cloud synchronisation issues, malware issues and manufacturer restrictions.
Software and account issues: Software-related issues can be caused by operating system errors, updates, corrupted files, malware, incompatible programs, expired licences, passwords, account restrictions, cloud services, email settings, browser issues, printer or driver issues, network configuration, CCTV configuration, third-party services, user settings, internet services, hosting, DNS and manufacturer updates. Unless specifically included in the agreed scope, unrelated or pre-existing software, account, licence, cloud, email, backup, network, printer, driver, browser, malware, operating system, hosting, DNS or configuration issues are outside the service scope.
Apple and manufacturer notifications: After third-party repair, devices may display manufacturer messages or feature limitations. Apple devices may show messages such as “Unknown Part”, “Unable to Verify”, “Important Battery Message”, “Important Display Message”, “Important Camera Message” or similar notifications. These messages are common after third-party repairs and do not necessarily mean the part is faulty. Features such as True Tone, battery health reporting, Face ID, Touch ID, camera functions, calibration, water resistance, part history reporting or other software-based features may be limited, unavailable, inaccurate or affected due to manufacturer design, software, firmware, serialisation, calibration, security or parts-pairing restrictions.
Data and backups: Customers are responsible for backing up data before service where possible. Data recovery is uncertain and cannot be guaranteed. Recovered files may be incomplete, corrupted, renamed, duplicated, encrypted, unreadable, unusable or disorganised, and recovery attempts may further degrade storage media or result in permanent data loss.
To the extent permitted by law, we are not liable for unrelated, pre-existing, intermittent, hidden, undisclosed or not reasonably discoverable faults, issues outside the agreed scope, manufacturer system messages, parts-pairing limitations, software warnings, feature limitations, data loss, data corruption or unsuccessful recovery caused by factors outside our control. Nothing in this addendum limits our responsibility where loss or damage is caused by our failure to use due care and skill, or where liability cannot be excluded under the Australian Consumer Law.
For warranty handling, exclusions and payment rules, see the Payment and Warranty Terms. For Quick Help intake and estimates, see the Quick Help Terms. For pickup or managed-service partner repair work, see the Device Pickup & Return Terms and Managed Repair Terms.
Repair, software and data risk cross-links
This page should be read together with the Service Terms repair, software and data addendum, the Payment and Warranty Terms, the Quick Help repair-scope terms, and, where pickup or managed-service partner work is involved, the Device Pickup & Return Terms and Managed Repair Terms.
If there is any inconsistency, the more specific written quote, approved scope, invoice, service form, front-page signed scope, or agreed service instruction applies to the particular job, subject always to non-excludable Australian Consumer Law rights.
Student Guidance, Trusted helper Guidance Offers and packages
Our services may include private Student Guidance Requests, Trusted helper Guidance Offers, Campus partner support, guidance sessions, packages, bundles, follow-up programs, evidence review, completion summaries, moderated reviews and Resolution Centre support. Guidance is intended to help customers or students understand and improve; it is not a guarantee of academic, employment, business, financial, repair or technical outcome.
Trusted helper guidance, campus programs and customer portal terms
These terms are supplemented by additional service policies for Trusted helper/Campus partner identities, Student Guidance Requests, private Guidance Offers, Guidance Packages, Customer Room and My Help dashboard, service partner Store orders, Resolution Centre links, matching/service coordination, payment records and public Trusted helper Directory trust cards.
Read these additional policies where relevant: Student Guidance and Trusted helper Guidance Offer Terms, Trusted helper Directory and Trust Card Terms, Campus partner and Campus Partner Program Terms, Guidance Packages and Follow-up Program Terms, Guidance Rewards, Referral and amount Policy, Request Routing and Alerts Policy, Customer Room, My Help and Resolution Centre Terms, and Service Partner Orders and Resolution Centre Terms.
AI assistance does not authorise service work
An AI classification, pathway recommendation, summary, scam explanation or cyber explanation does not authorise remote access, onsite attendance, repair work, payment, a provider assignment or any change to a customer system. Scope, price, authority, access, safety and responsibility must be confirmed through the applicable human-reviewed service process. See the AI Use and Safety Policy.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, service partner, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Service Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Cash and Off-service Payment Notice
Cash payments, direct payments to technicians or service partners, private bank transfers, private PayID transfers, cheques, card payments taken outside our service, personal payment links, side deals, split payments, payment redirection and other off-service or unrecorded payments do not qualify for referral rewards, ambassador rewards, partner referral rewards, service partner referral rewards, lead fees or incentives. referral reward and reward eligibility requires the job, invoice and payment to be properly recorded, approved and paid by online payment through an approved Your IT & Tech Mates service payment process.
Fraud, Scam and Integrity Controls
All services, bookings, referrals, ambassador activity, service partner arrangements, payment claims, warranty claims, reviews and customer communications are subject to the Fraud, Scam and Integrity Policy. Your IT & Tech Mates may review service notes, booking records, quote records, invoice records, payment records, customer messages, photos, timestamps, referral records, device records and other available evidence when assessing fraud, scam activity, off-service payment, referral reward eligibility, disputes, chargebacks, warranty claims or policy breaches.
Prohibited conduct includes fake jobs, self-referrals, referral manipulation, duplicate claims, artificially splitting jobs, misuse of referral rewards, misleading reviews, payment bypassing, false identity or qualification claims, pressure selling, harassment, financial exploitation, suspicious account activity, misuse of customer data, and attempts to interfere with website records, payment controls or dispute processes.
Your IT & Tech Mates referral reward and referral model
Total service referral reward: The standard total service referral reward is 13.5% of the eligible paid job value, unless a different written program rule is approved by Your IT & Tech Mates.
Referral reward: The standard referral reward is 5% of the eligible paid job value. It is calculated as a percentage of the eligible completed and paid job value, not as a fixed dollar reward table.
Included inside the service referral reward: The 5% referral reward is included inside the 13.5% total service referral reward. It is not added on top of the customer price, and it does not create a separate extra charge unless a separate written written public offer says otherwise.
Referral rewards, ambassador rewards, partner referral rewards, service partner referral rewards, lead fees and incentives are not automatic and subject to eligibility checks. Payment is normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and team checks.
Referral rewards are not lifetime rewards, recurring rewards, ongoing referral rewards, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or referral reward payments are processed after review and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Online service payment required: A referral, ambassador, partner, service partner, lead or referral reward payment only qualifies where the related job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates service payment process. Cash payments, direct technician payments, direct service partner payments, private bank transfers, PayID transfers made outside our service, cheques, cash-in-hand payments, personal payment links, side deals, split payments, payment redirection, off-service work and unrecorded payments do not qualify for referral reward, referral rewards, ambassador rewards, partner fees, lead fees or incentives.
This clause must be read with the Payment and referral reward Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Service Partner Terms and Fraud, Scam and Integrity Policy.
Ambassador Network, share codes and local introductions
Our Ambassador Network may include local Ambassadors, Campus Ambassadors, Zone Leaders, Trusted helper Ambassadors, Building Captains, Street Captains, Suburb Leads, community referrers and approved local campaign participants.
Ambassadors may use approved share codes, QR codes, local campaign links, profile badges or public listing tags to help people find Your IT & Tech Mates. A code, badge, listing, zone or public tag does not make a person our employee, agent, franchisee, approved technician or authorised representative unless we separately confirm that in writing.
Zones, waitlists, profile visibility, service partner or business introductions, customer referral attribution and reward eligibility are reviewed by the Your IT & Tech Mates team. Zone recognition is not permanent ownership of a suburb, street, building, campus or customer group.
Customer referral reward reviews, service partner introduction reward reviews, campaign rewards and ambassador rewards are not automatic. Any approved reward is subject to eligibility, activity, attribution, fraud, refund, dispute, chargeback, customer consent and payment-clearance checks.
Ambassadors and referrers must not promise guaranteed work, guaranteed repairs, guaranteed discounts, guaranteed rewards, automatic reward payments, official endorsement, service partner approval, customer priority or exclusive access to a local area.
No bidding marketplace or price competition
Our Ambassador, referral, service partner and local campaign tools are not a bidding marketplace. Ambassadors, service partners and partners must not use our brand, share codes, campaign links or local pages to run auctions, counter-offers, price races, lowest-offer comparisons or public bid competitions.
Online service payment required
This policy explains that referral rewards, ambassador rewards, partner referral rewards, service partner referral rewards, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates service payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or service partner payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our service, personal payment links, side deals, split payments, payment redirection, off-service work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, referral reward, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.
Referrals to services
A referral link, rescue card or ready message is an introduction to our services only. It does not by itself create a booking, order, payment obligation, guaranteed availability, diagnosis, quote, warranty, repair outcome, student outcome, scam recovery outcome or business IT result.
The person receiving the referral chooses whether to contact us, request help, continue to booking, accept a quote or make a payment. Service-specific terms, quote terms, cancellation rules, warranty limits and risk notices still apply.
Current feature safety update
These terms are updated for current Your IT & Tech Mates and TheFixers.APP features, including QuoteMe, Quick Help, customer rooms, student proof, campus help, skill profiles, Live Resume, referrals, provider help, organisation handovers, uploaded media, reviews, ratings and business/software/AI callback requests.
- Requests, quotes, referrals, student proof, skill labels, reviews, sign-offs and provider actions are reviewed where needed before work or public sharing continues.
- No payment, booking, referral reward, provider approval, student approval, public profile or public proof is automatic.
- Private customer details must not be published in reviews, MateCard, Live Resume, referral messages, task proof, screenshots or public examples without permission.
- Users must not send passwords, PINs, MFA codes, banking codes, card details or private login information through public forms, messages or uploads.
- Users must keep accounts and MFA codes private and must not try to bypass private dashboards, redirects or access controls.
Student Business Advice Mission, Engagement and Evidence Terms
Effective update: 3 July 2026.
1. Definitions
- Advice Mission means a learning, review, checklist, suggestion, report or feedback activity completed by a student or student participant for resume proof, skill development, portfolio evidence or general business improvement suggestions.
- Student means a person using the platform to complete learning, proof, advice, community help, guidance, student ambassador, campus helper, Live Resume or related activities.
- Business means any business, organisation, partner, referrer, service partner, provider, campus partner, local group or other requester that asks for, receives, reviews or acts on an Advice Mission.
- Engagement Decision means the recorded choice made after an Advice Mission, including feedback only, paid task offer, TheFixers-managed quote, interview or role pathway, concern report, no response closure, or any other written outcome approved by the platform.
- Evidence Record means the records available to assess a mission, decision, payment, quote, safety issue, dispute or closure outcome, including mission ID, request details, messages, timestamps, submitted proof, file permissions, scope notes, payment or quote status, feedback, safety flags and review notes.
2. Advice Missions are not internships, employment or free labour
Advice Missions are designed for learning proof, feedback, portfolio development and general suggestions. They are not described or treated as internships. They are not employment, casual work, work experience, vocational placement, traineeship, apprenticeship, contractor engagement, labour hire, agency work or staff replacement unless there is a separate written arrangement that expressly says so and complies with applicable law.
A Business must not use an Advice Mission to obtain unpaid implementation, ordinary business operations, rostered work, customer handling, private system administration, ongoing duties, staff cover, direct management of the Student as a worker, or any work that should properly be paid or formally engaged.
3. Business engagement choices after advice
| Choice | Permitted use | Record required |
|---|---|---|
| Feedback only | The Business gives feedback, permission decisions and review comments. No extra work is requested. | Feedback, proof permission, outcome status and close reason. |
| Paid task offer | The Business wants the Student to perform a defined paid task or deliverable. | Task title, deliverable, exclusions, price or payment path, deadline, revision limit, acceptance, completion and close status. |
| TheFixers-managed quote | The requested work involves higher risk, systems, data, security, customer information, websites, accounts, payments, remote access, repair work or quality control. | Quote request, risk note, responsible provider or review owner, scope, approval and handover outcome. |
| Interview or role pathway | The Business wants ongoing, rostered, supervised, staff-like or recurring work. | Role or interview invitation, hiring notes and acknowledgement that the arrangement is outside the Advice Mission. |
| Concern report | A party reports unsafe conduct, free-work pressure, privacy concerns, payment confusion, poor quality, harassment, fraud or policy breach. | Concern type, message trail, evidence, review owner, safety action and closure outcome. |
| No response closure | The Business does not respond within the review window or the platform closes the mission for non-response. | Reminder record, non-response status and proof outcome for the Student. |
4. Paid task pre-start conditions
No paid task should start until the platform or relevant parties have recorded the task title, deliverable, exclusions, price or quote path, deadline, revision limit, acceptance, communication expectations, payment or approval status, safety rules and completion process.
Extra work, additional revisions, expanded scope, urgent work, off-platform work, private access, system access or ongoing support require a new written approval or separate task record.
5. Student obligations and safety rules
- Students must give honest, skill-appropriate advice and must not claim qualifications, licences, experience, insurance, employment status or authority they do not have.
- Students must not request, receive, store or use passwords, PINs, MFA codes, banking codes, payment card details, identity documents or unnecessary private customer, client, employee or business information.
- Students must not access business systems, email accounts, cloud accounts, websites, advertising accounts, social media accounts, payment systems, customer databases or devices unless a separate approved paid task, managed quote or authorised service arrangement exists.
- Students may decline or stop a task where the request becomes unsafe, unpaid implementation, unclear, unlawful, harassing, outside skill level, outside scope or inconsistent with these terms.
- Students must keep any Live Resume, MateCard, portfolio, public proof, screenshot, case study or profile summary business-safe and must remove or avoid confidential, private, identifying or commercially sensitive information unless written permission allows disclosure.
6. Business obligations and prohibited conduct
- A Business must not pressure a Student to perform free work, work outside scope, communicate off-platform to avoid records, bypass approved payment or quote controls, or provide services before a decision and scope are recorded.
- A Business must not provide unnecessary passwords, access codes, MFA codes, payment details, customer records, private data or unsafe system access to a Student.
- A Business must not represent that a Student is its employee, contractor, agent, intern, representative, authorised technician, professional adviser or service provider unless a separate written and lawful arrangement exists.
- If a Business directly hires, employs, engages, contracts with or otherwise controls a Student outside the platform, the Business is responsible for all employment, contractor, tax, superannuation, insurance, workplace safety, award, minimum wage, child safety, working with children, visa, confidentiality, privacy, intellectual property and other obligations that apply.
- A Business must verify Student advice before implementing it and must obtain qualified professional advice where the matter involves legal, accounting, tax, financial, medical, engineering, cyber security, privacy, employment, safety, regulated, high-risk or business-critical decisions.
7. Platform role
The platform may provide request intake, routing, message tools, proof records, decision prompts, referral tracking, status records, dispute review tools, evidence records, quote handover options, safety controls and review processes. Unless a separate written managed-service agreement says otherwise, the platform is not the employer of a Student, not the employer of a Business, not a labour hire provider, not a registered training organisation, not an education provider, not a migration agent, not a legal adviser, not a financial adviser and not a guarantor of business outcomes.
8. Evidence, dispute and closure records
For disputes, payment issues, reward claims, referral claims, safety reports, proof disputes, quality concerns, no-response closures or scope disputes, the platform may rely on the Evidence Record. The Evidence Record may include who was involved, what was requested, when events occurred, why a decision was made, what evidence was submitted, safety flags, message records, proof records, quote notes, payment or approval status, closure status and review notes.
Parties must not delete, manipulate, falsify, backdate, fabricate or interfere with records, screenshots, referral codes, proof records, messages, timestamps, feedback, payment records, reviews or evidence. The platform may suspend access, decline rewards, decline proof publication, block public profiles, close a mission or report serious misuse where records appear unreliable or unsafe.
9. Privacy, confidentiality and proof use
The platform may collect, use, store and disclose personal information, business information, profile information, proof records, messages, files and evidence to operate the service, verify accounts, assess eligibility, route requests, process payments or rewards, create proof records, prevent fraud, protect vulnerable persons, manage disputes, comply with law and improve safety. Privacy handling is subject to the Privacy Policy and any applicable privacy law.
Students may use sanitised, non-confidential and permission-safe summaries of Advice Missions for Proof Builder, SkillStack, MateCard, Live Resume or portfolio purposes. Private customer information, client details, business secrets, system information, passwords, financial details, health information, identifying images, private documents and confidential material must not be published without permission and must be removed if the platform reasonably requires it.
10. Intellectual property and mission outputs
Unless otherwise agreed in writing, Student advice, templates, summaries, checklists, reflections and proof notes remain subject to the platform proof and profile policies. A Business may use the advice it receives for internal review and decision-making, but may not falsely attribute, sell, publish, modify or commercially exploit a Student profile, Live Resume item, MateCard, testimonial, proof record or name without permission. Where a paid task or managed quote is accepted, intellectual property terms should be recorded in the task scope or quote.
11. Consumer guarantees, non-excludable rights and Australian law
Nothing in these terms excludes, restricts or modifies any consumer guarantee, statutory guarantee, employment right, privacy right, workplace right, refund right or other right that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law, the Fair Work Act, privacy laws, workplace laws or other applicable laws.
Subject to those non-excludable rights, Student advice is general in nature and is not guaranteed to be complete, suitable, professional, error-free or appropriate for every business use. A Business is responsible for deciding whether to implement advice and for obtaining appropriate professional, technical, legal, financial, employment, privacy or safety advice where needed.
12. Suspension, refusal and platform action
The platform may refuse, pause, remove, close, hide, downgrade, suspend, investigate or require changes to an Advice Mission, paid task, proof item, Live Resume summary, referral record, business decision, quote request, review, media item, message, public profile or account where there is suspected fraud, unsafe conduct, pressure for unpaid work, privacy risk, payment bypassing, harassment, misleading conduct, unlawful conduct, poor evidence, identity concerns, repeated non-response or breach of these terms.
13. Governing law
These terms are governed by the laws of Victoria, Australia and applicable Commonwealth laws. Courts and tribunals with jurisdiction in Victoria and Australia may deal with disputes, subject to any mandatory consumer, workplace, privacy or small-claims rights that apply.
Free tools, checkers and guides
We provide some free online tools, checkers, calculators, guides, examples and templates to help customers understand common technology, repair, scam-safety and service questions.
These free resources are general information only. They are provided to help you think through an issue, not to make a final decision for you.
We take reasonable care when preparing and improving these tools, but we do not promise that every result is accurate, complete, current, suitable for your situation, safe to rely on, or free from errors. A tool may miss a risk, flag something incorrectly, estimate a price differently from a real quote, or give a result that does not fit your circumstances.
You are responsible for checking any result before relying on it. Important, urgent, high-risk or business-critical decisions should be confirmed with a suitably qualified professional.
Free tools and guides are not legal, financial, tax, medical, insurance, migration, employment, education, cyber incident response, forensic, safety, engineering or other professional advice. They are not a substitute for a proper assessment by a qualified adviser, technician, provider, regulator, bank, insurer or emergency service.
You use free tools and guides at your own risk. To the maximum extent allowed by law, we are not responsible for loss, delay, missed warnings, incorrect assumptions, business interruption, lost data, account compromise, financial loss or other damage arising from your use of, or reliance on, a free tool or guide.
Do not enter passwords, passcodes, one-time codes, banking details, card numbers, Medicare numbers, licence details, identity documents, private keys, recovery phrases, confidential business records or other sensitive personal information into any free tool or public form.
If you have paid money to a suspected scammer, shared banking details, entered a password, installed remote access software, lost access to an account, or believe a device or account is compromised, treat it as urgent and contact your bank, relevant provider, official authorities or a suitably qualified professional.