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Website terms
These terms explain the general use of the Your IT & Tech Mates website, guides, Quick Help entry points, referral pages and service information.
Information is general until confirmed
Website content, guides, examples, estimates, AI-assisted suggestions and assisted information are general information only. A real team must confirm the final diagnosis, repair path, quote, warranty position and next step.
No sensitive details through public forms
Customers must not send passwords, PINs, passcodes, MFA codes, banking codes, payment card details, seed phrases, private keys, TFNs or private account secrets through public forms, referral pages, guide comments or Quick Help descriptions.
Referral participants
People who share referral links or introduce customers are independent participants in a separate referral reward program only. They are not employees, contractors, subcontractors, agents, partners, franchisees, joint-venture partners, technicians or authorised representatives of Your IT & Tech Mates. They cannot bind us, approve quotes, collect money, promise outcomes, provide warranties, represent themselves as technicians or perform work on our behalf.
Terms and policy directory
More detailed terms are available in our Service Terms, Terms and Conditions, Referral Policy, Disclaimer Policy and Safeguarding Policy.
Important terms for current services
These terms apply to the current Your IT & Tech Mates and TheFixers.APP service features, including QuoteMe, Quick Help, customer support, referrals, student helper proof, service partner pathways, partner pathways, uploaded media, reviews, ratings and business/software/AI callback requests.
- Requests are reviewed before work starts where a review is needed.
- No payment, booking, referral reward, service partner approval, student approval, public profile or public proof is automatic.
- Private customer details must not be published in reviews, MateCard, Live Resume, referral messages or public examples without permission.
- Users must not send passwords, PINs, banking codes, MFA codes or card details through public forms.
Updated for the latest customer, student, helper, referral and local group features. These words are written for website visitors and service participants.
Business, software, website and AI callback boundaries
Business, software, website, automation and AI support is general technical support unless a separate written scope is agreed.
- We do not guarantee revenue, ranking, SEO results, AI accuracy, automation uptime, third-party service availability or legal, accounting, tax, migration, medical, education or employment outcomes.
- Customers are responsible for checking AI-generated or automation-assisted content before using it.
- Sensitive customer, legal, medical, banking, employment, school or confidential business information should not be entered into AI tools unless the customer has approved it and suitable safeguards are in place.
- A specialist callback helps clarify scope, risk, timing and next steps before project work begins.
Updated for the latest customer, student, helper, referral and local group features. These words are written for website visitors and service participants.
Quick legal links
Website terms · Service terms · Terms and conditions · Privacy policy · Cookie policy · Quick Help terms · Payment and warranty terms · Referral terms
Website information for Ambassador Network and local help pathways
Integrated 18 May 2026 Trusted helper Guidance and Directory Terms
Ambassador Network, Campus Help, Neighbourhood Help, service partner invite and certificate-related materials are general information and service-routing tools. They do not guarantee job acceptance, service partner approval, academic outcomes, technology outcomes, earnings, service partner availability or response times.
Campus Help is learning support only. It is not a contract cheating, request allocation writing, exam completion, impersonation or academic misconduct service.
Neighbourhood Help and scam safety support can provide practical guidance, but customers should contact their bank, service, police or relevant authority directly for urgent fraud, banking, identity, cybercrime or safety matters.
Guided help, profiles and direct booking pages
The website may include guided help forms, customer intake, senior and support-organisation/accessibility technology pathways, scam/security pathways, public profiles, direct booking tools, ratings, reviews, referral links, QR codes, share cards, service partner pages and ambassador pages. These tools are provided to help users request, understand and share services, but they are not a guarantee that a request will be accepted, that a service partner is available or that a specific outcome will occur.
Users must not misuse website tools to submit fake requests, scrape profiles, harass users, manipulate reviews, make misleading referrals, request unlawful surveillance, bypass device/account security, impersonate another person or submit another person's information without permission or lawful authority.
Reviews, ratings, incidents and display settings
Reviews, star ratings and reputation indicators may be collected after relevant service activity and may be moderated, delayed, rejected, hidden or removed where they are abusive, misleading, defamatory, unsafe, irrelevant, fraudulent, duplicate, disputed or inconsistent with service rules.
Incident and conduct reports may be used for safety, moderation, dispute handling, service partner suitability, certificate review, account restrictions, profile visibility and reporting. Risk assessments, safety notes and moderation actions are business records and are not public ratings.
Service request boards, referrals and service partner profiles
Plain-English summary: these extra terms cover the Neighbour Help Board, Campus Help Board, School/Tutoring Help, custom job requests, service partner or tutor interest, referral tracking, quote and invoice linking, future payment-readiness, service partner profile pages, profile images/logos and moderation controls. They add to the existing terms and do not remove any existing rights, obligations or protections.
Service request boards and custom requests
Customers, neighbours, students, parents, guardians, staff, clubs, campus groups or other users may be able to submit a job request through a public board or request form. A request may relate to local technology help, student or campus technology help, tutoring or study support, business technology help or another custom request that is not listed in a fixed service category.
Submitting a request does not guarantee that we will accept, publish, quote, assign, schedule or complete the request. We may review, edit, categorise, hide, decline, reject, merge, de-duplicate, convert or require more information about any request. Custom requests, tutoring requests, school-related requests, urgent scam/security concerns and requests involving vulnerable persons may require eligibility review before they are visible to any service partner or tutor.
No bidding or auction model
The service request boards are not an open auction or lowest-price bidding marketplace. service partners, tutors or technicians may express interest, request more information, accept a fixed-fee opportunity where available or submit a quote proposal for review. We may choose whether to show, approve, reject, moderate or progress any service partner interest or quote proposal.
Customers may be offered a fixed-fee option, a quote, a current quote, an invoice, a booking confirmation or another approved pathway. Price, scope, availability, suitability and safety remain subject to review, customer approval and any applicable service terms.
Guest posting, magic links and account creation
A poster may be allowed to submit a job request without creating a password account. We may send a private token, magic link or tracking link to the poster's email address so they can view request status, provide more information, approve a quote, confirm a session or cancel a request. We may require email verification, phone verification, guardian details or other checks before a quote, booking, tutoring session, payment, invoice or service partner match is confirmed.
service partners, tutors, referrers, ambassadors or people seeking referral reward tracking may be required to create or verify a profile before accessing service partner features, accepting work, displaying a public profile or receiving any referral reward.
School, tutoring and academic integrity
Tutoring and study support are for coaching, explanation, confidence-building, technology help, skills development and learning support. They must not be used to complete assessed work, impersonate a student, write assignments, take exams, bypass school or university rules, facilitate cheating or provide dishonest academic assistance. We may reject, hold or restrict any request that appears to create an academic integrity risk.
For school-age or under-18 students, we may require parent or guardian contact details, guardian approval, Working with Children Check or equivalent verification for tutors/service partners, safety review and stricter moderation before any service partner is shown or assigned. We may restrict direct contact between students and service partners and require communications to occur through approved channels.
Referrals and referral rewards
Job board posts may include a referral code, referrer name, referral link, preferred service partner/profile or referral source. Referral tracking does not guarantee a referral reward, reward or payment. A referral reward is generally only considered after the related work has been approved, completed, invoiced, paid and reviewed, and remains subject to fraud, duplicate claim, refund, chargeback, cancellation, self-referral, eligibility and payment checks.
Referral payment or referral reward features may be tracked by the service before automated reward payments are enabled. Unless we expressly say otherwise in writing, referral rewards are reviewed and paid separately and may be held, reduced, rejected or cancelled where reasonably necessary.
service partner profile, service partner showcase and profile pages
Approved students, tutors, service partners, technicians, ambassadors or partners may be offered a public or semi-public profile, service partner profile, profile card, service partner showcase page or shareable link. A profile may show approved information such as display name, headline, bio, skills, strengths, service areas, campus area, business name, approved categories, trust badges, review summaries, completed work examples, rating summaries, profile images, logos or public request buttons.
We may moderate, edit, approve, hide, suspend, remove or restrict any profile, image, logo, badge, review, claim, completed job example, rating or public listing. Public profile information must be accurate, lawful, respectful, not misleading and not include private customer information, confidential information, unsafe claims, exaggerated credentials, unauthorised logos or content that infringes another person's rights.
Images, logos, media and storage
Profile photos, avatars, logos, cover images, job evidence, screenshots or other media may be uploaded only in supported formats and within size and dimension limits. We may validate, resize, compress, rename, convert, reject, quarantine, hide, delete or remove metadata from uploaded files. SVG, executable files, scripts and unsafe or unsupported file types may be blocked.
Media may be stored locally or with an approved storage service partner, such as a cloud object storage service partner, content delivery network or image storage service. Public profile images may be delivered from a media domain or storage URL. Users must have permission to upload any image, logo or media they provide.
Spam, moderation and safety controls
We may use spam scoring, honeypot fields, rate limits, IP/email/phone checks, content filters, duplicate detection, referral-fraud checks, content checks, safety holds and other controls to protect the service request boards, profiles, customers, service partners, students and referrers. We may hold, hide, reject, limit or review suspicious submissions without explaining the specific detection method.
We may prevent service partner visibility until a request has passed moderation. Spam checks, moderation notes, risk reviews and fraud checks are business records and are not public ratings.
Service terms cross-reference for repair, software and data work
Website pages, booking pages, referral pages, profile pages and Quick Help pages may describe repair, software, data recovery, CCTV, network, printer, TV, console, phone, tablet and home technology services in general terms. Before work proceeds, the applicable service scope, price, warranty position and risk terms are confirmed through the relevant quote, invoice, booking, service form or written approval.
For the detailed service rules, read the Service Terms repair, software and data addendum, Payment and Warranty Terms, Quick Help Terms and, where applicable, Device Pickup & Return Terms.
Repair, software and data risk cross-links
This page should be read together with the Service Terms repair, software and data addendum, the Payment and Warranty Terms, the Quick Help repair-scope terms, and, where pickup or managed-service partner work is involved, the Device Pickup & Return Terms and Managed Repair Terms.
If there is any inconsistency, the more specific written quote, approved scope, invoice, service form, front-page signed scope, or agreed service instruction applies to the particular job, subject always to non-excludable Australian Consumer Law rights.
Directory, lead capture and portal terms
Website features may include Trusted helper Directory pages, trust cards, lead capture forms, Customer Room and My Help dashboard lookup, private links, student guidance entry points and campus partner pages. Public submissions may be spam-scored, moderated, delayed, rejected or converted to business records before any service partner, Trusted helper or Campus partner is contacted.
Trusted helper guidance, campus programs and customer portal terms
These terms are supplemented by additional service policies for Trusted helper/Campus partner identities, Student Guidance Requests, private Guidance Offers, Guidance Packages, Customer Room and My Help dashboard, service partner Store orders, Resolution Centre links, matching/service coordination, payment records and public Trusted helper Directory trust cards.
Read these additional policies where relevant: Student Guidance and Trusted helper Guidance Offer Terms, Trusted helper Directory and Trust Card Terms, Campus partner and Campus Partner Program Terms, Guidance Packages and Follow-up Program Terms, Guidance Rewards, Referral and amount Policy, Request Routing and Alerts Policy, Customer Room, My Help and Resolution Centre Terms, and Service Partner Orders and Resolution Centre Terms.
Use of AI-assisted website features
AI features are optional assistance tools. By submitting an AI request, you ask us to transmit the minimum required input to third-party AI infrastructure for that response. You must have authority to submit the information and must remove unnecessary personal, confidential or third-party information.
You must not use AI features for unlawful access, fraud, impersonation, harassment, malware, credential theft, deceptive content, unsafe surveillance or attempts to bypass prompts, rate limits, access controls or safety filters. We may refuse, limit or suspend AI access where misuse or risk is suspected.
AI output must be checked before use. It does not bind us or any provider and cannot approve a service, price, booking, warranty, reward or dispute outcome. See the AI Use and Safety Policy.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, service partner, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Service Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Cash and Off-service Payment Notice
Cash payments, direct payments to technicians or service partners, private bank transfers, private PayID transfers, cheques, card payments taken outside our service, personal payment links, side deals, split payments, payment redirection and other off-service or unrecorded payments do not qualify for referral rewards, ambassador rewards, partner referral rewards, service partner referral rewards, lead fees or incentives. referral reward and reward eligibility requires the job, invoice and payment to be properly recorded, approved and paid by online payment through an approved Your IT & Tech Mates service payment process.
Fraud, Scam and Integrity Controls
All services, bookings, referrals, ambassador activity, service partner arrangements, payment claims, warranty claims, reviews and customer communications are subject to the Fraud, Scam and Integrity Policy. Your IT & Tech Mates may review service notes, booking records, quote records, invoice records, payment records, customer messages, photos, timestamps, referral records, device records and other available evidence when assessing fraud, scam activity, off-service payment, referral reward eligibility, disputes, chargebacks, warranty claims or policy breaches.
Prohibited conduct includes fake jobs, self-referrals, referral manipulation, duplicate claims, artificially splitting jobs, misuse of referral rewards, misleading reviews, payment bypassing, false identity or qualification claims, pressure selling, harassment, financial exploitation, suspicious account activity, misuse of customer data, and attempts to interfere with website records, payment controls or dispute processes.
Your IT & Tech Mates referral reward and referral model
Total service referral reward: The standard total service referral reward is 13.5% of the eligible paid job value, unless a different written program rule is approved by Your IT & Tech Mates.
Referral reward: The standard referral reward is 5% of the eligible paid job value. It is calculated as a percentage of the eligible completed and paid job value, not as a fixed dollar reward table.
Included inside the service referral reward: The 5% referral reward is included inside the 13.5% total service referral reward. It is not added on top of the customer price, and it does not create a separate extra charge unless a separate written written public offer says otherwise.
Referral rewards, ambassador rewards, partner referral rewards, service partner referral rewards, lead fees and incentives are not automatic and subject to eligibility checks. Payment is normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and team checks.
Referral rewards are not lifetime rewards, recurring rewards, ongoing referral rewards, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or referral reward payments are processed after review and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Online service payment required: A referral, ambassador, partner, service partner, lead or referral reward payment only qualifies where the related job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates service payment process. Cash payments, direct technician payments, direct service partner payments, private bank transfers, PayID transfers made outside our service, cheques, cash-in-hand payments, personal payment links, side deals, split payments, payment redirection, off-service work and unrecorded payments do not qualify for referral reward, referral rewards, ambassador rewards, partner fees, lead fees or incentives.
This clause must be read with the Payment and referral reward Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Service Partner Terms and Fraud, Scam and Integrity Policy.
Ambassador Network, share codes and local introductions
Our Ambassador Network may include local Ambassadors, Campus Ambassadors, Zone Leaders, Trusted helper Ambassadors, Building Captains, Street Captains, Suburb Leads, community referrers and approved local campaign participants.
Ambassadors may use approved share codes, QR codes, local campaign links, profile badges or public listing tags to help people find Your IT & Tech Mates. A code, badge, listing, zone or public tag does not make a person our employee, agent, franchisee, approved technician or authorised representative unless we separately confirm that in writing.
Zones, waitlists, profile visibility, service partner or business introductions, customer referral attribution and reward eligibility are reviewed by the Your IT & Tech Mates team. Zone recognition is not permanent ownership of a suburb, street, building, campus or customer group.
Customer referral reward reviews, service partner introduction reward reviews, campaign rewards and ambassador rewards are not automatic. Any approved reward is subject to eligibility, activity, attribution, fraud, refund, dispute, chargeback, customer consent and payment-clearance checks.
Ambassadors and referrers must not promise guaranteed work, guaranteed repairs, guaranteed discounts, guaranteed rewards, automatic reward payments, official endorsement, service partner approval, customer priority or exclusive access to a local area.
Online service payment required
This policy explains that referral rewards, ambassador rewards, partner referral rewards, service partner referral rewards, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates service payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or service partner payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our service, personal payment links, side deals, split payments, payment redirection, off-service work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, referral reward, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.
Website referral sharing tools
The website may provide referral rescue cards, ready messages, message styles, share buttons, copy buttons, friend previews, streaks and measurement features. These are website tools to make sharing easier. They are not permission to send spam, mislead recipients, impersonate us, collect contacts, pressure people or guarantee rewards or outcomes.
We may change, remove, test or improve referral page wording, card order, share options and measurement features from time to time, provided we continue to handle personal information in accordance with our Privacy Policy.
Current feature safety update
These terms are updated for current Your IT & Tech Mates and TheFixers.APP features, including QuoteMe, Quick Help, customer rooms, student proof, campus help, skill profiles, Live Resume, referrals, provider help, organisation handovers, uploaded media, reviews, ratings and business/software/AI callback requests.
- Requests, quotes, referrals, student proof, skill labels, reviews, sign-offs and provider actions are reviewed where needed before work or public sharing continues.
- No payment, booking, referral reward, provider approval, student approval, public profile or public proof is automatic.
- Private customer details must not be published in reviews, MateCard, Live Resume, referral messages, task proof, screenshots or public examples without permission.
- Users must not send passwords, PINs, MFA codes, banking codes, card details or private login information through public forms, messages or uploads.
- Users must keep accounts and MFA codes private and must not try to bypass private dashboards, redirects or access controls.
Student Business Advice Mission, Engagement and Evidence Terms
Effective update: 3 July 2026.
1. Definitions
- Advice Mission means a learning, review, checklist, suggestion, report or feedback activity completed by a student or student participant for resume proof, skill development, portfolio evidence or general business improvement suggestions.
- Student means a person using the platform to complete learning, proof, advice, community help, guidance, student ambassador, campus helper, Live Resume or related activities.
- Business means any business, organisation, partner, referrer, service partner, provider, campus partner, local group or other requester that asks for, receives, reviews or acts on an Advice Mission.
- Engagement Decision means the recorded choice made after an Advice Mission, including feedback only, paid task offer, TheFixers-managed quote, interview or role pathway, concern report, no response closure, or any other written outcome approved by the platform.
- Evidence Record means the records available to assess a mission, decision, payment, quote, safety issue, dispute or closure outcome, including mission ID, request details, messages, timestamps, submitted proof, file permissions, scope notes, payment or quote status, feedback, safety flags and review notes.
2. Advice Missions are not internships, employment or free labour
Advice Missions are designed for learning proof, feedback, portfolio development and general suggestions. They are not described or treated as internships. They are not employment, casual work, work experience, vocational placement, traineeship, apprenticeship, contractor engagement, labour hire, agency work or staff replacement unless there is a separate written arrangement that expressly says so and complies with applicable law.
A Business must not use an Advice Mission to obtain unpaid implementation, ordinary business operations, rostered work, customer handling, private system administration, ongoing duties, staff cover, direct management of the Student as a worker, or any work that should properly be paid or formally engaged.
3. Business engagement choices after advice
| Choice | Permitted use | Record required |
|---|---|---|
| Feedback only | The Business gives feedback, permission decisions and review comments. No extra work is requested. | Feedback, proof permission, outcome status and close reason. |
| Paid task offer | The Business wants the Student to perform a defined paid task or deliverable. | Task title, deliverable, exclusions, price or payment path, deadline, revision limit, acceptance, completion and close status. |
| TheFixers-managed quote | The requested work involves higher risk, systems, data, security, customer information, websites, accounts, payments, remote access, repair work or quality control. | Quote request, risk note, responsible provider or review owner, scope, approval and handover outcome. |
| Interview or role pathway | The Business wants ongoing, rostered, supervised, staff-like or recurring work. | Role or interview invitation, hiring notes and acknowledgement that the arrangement is outside the Advice Mission. |
| Concern report | A party reports unsafe conduct, free-work pressure, privacy concerns, payment confusion, poor quality, harassment, fraud or policy breach. | Concern type, message trail, evidence, review owner, safety action and closure outcome. |
| No response closure | The Business does not respond within the review window or the platform closes the mission for non-response. | Reminder record, non-response status and proof outcome for the Student. |
4. Paid task pre-start conditions
No paid task should start until the platform or relevant parties have recorded the task title, deliverable, exclusions, price or quote path, deadline, revision limit, acceptance, communication expectations, payment or approval status, safety rules and completion process.
Extra work, additional revisions, expanded scope, urgent work, off-platform work, private access, system access or ongoing support require a new written approval or separate task record.
5. Student obligations and safety rules
- Students must give honest, skill-appropriate advice and must not claim qualifications, licences, experience, insurance, employment status or authority they do not have.
- Students must not request, receive, store or use passwords, PINs, MFA codes, banking codes, payment card details, identity documents or unnecessary private customer, client, employee or business information.
- Students must not access business systems, email accounts, cloud accounts, websites, advertising accounts, social media accounts, payment systems, customer databases or devices unless a separate approved paid task, managed quote or authorised service arrangement exists.
- Students may decline or stop a task where the request becomes unsafe, unpaid implementation, unclear, unlawful, harassing, outside skill level, outside scope or inconsistent with these terms.
- Students must keep any Live Resume, MateCard, portfolio, public proof, screenshot, case study or profile summary business-safe and must remove or avoid confidential, private, identifying or commercially sensitive information unless written permission allows disclosure.
6. Business obligations and prohibited conduct
- A Business must not pressure a Student to perform free work, work outside scope, communicate off-platform to avoid records, bypass approved payment or quote controls, or provide services before a decision and scope are recorded.
- A Business must not provide unnecessary passwords, access codes, MFA codes, payment details, customer records, private data or unsafe system access to a Student.
- A Business must not represent that a Student is its employee, contractor, agent, intern, representative, authorised technician, professional adviser or service provider unless a separate written and lawful arrangement exists.
- If a Business directly hires, employs, engages, contracts with or otherwise controls a Student outside the platform, the Business is responsible for all employment, contractor, tax, superannuation, insurance, workplace safety, award, minimum wage, child safety, working with children, visa, confidentiality, privacy, intellectual property and other obligations that apply.
- A Business must verify Student advice before implementing it and must obtain qualified professional advice where the matter involves legal, accounting, tax, financial, medical, engineering, cyber security, privacy, employment, safety, regulated, high-risk or business-critical decisions.
7. Platform role
The platform may provide request intake, routing, message tools, proof records, decision prompts, referral tracking, status records, dispute review tools, evidence records, quote handover options, safety controls and review processes. Unless a separate written managed-service agreement says otherwise, the platform is not the employer of a Student, not the employer of a Business, not a labour hire provider, not a registered training organisation, not an education provider, not a migration agent, not a legal adviser, not a financial adviser and not a guarantor of business outcomes.
8. Evidence, dispute and closure records
For disputes, payment issues, reward claims, referral claims, safety reports, proof disputes, quality concerns, no-response closures or scope disputes, the platform may rely on the Evidence Record. The Evidence Record may include who was involved, what was requested, when events occurred, why a decision was made, what evidence was submitted, safety flags, message records, proof records, quote notes, payment or approval status, closure status and review notes.
Parties must not delete, manipulate, falsify, backdate, fabricate or interfere with records, screenshots, referral codes, proof records, messages, timestamps, feedback, payment records, reviews or evidence. The platform may suspend access, decline rewards, decline proof publication, block public profiles, close a mission or report serious misuse where records appear unreliable or unsafe.
9. Privacy, confidentiality and proof use
The platform may collect, use, store and disclose personal information, business information, profile information, proof records, messages, files and evidence to operate the service, verify accounts, assess eligibility, route requests, process payments or rewards, create proof records, prevent fraud, protect vulnerable persons, manage disputes, comply with law and improve safety. Privacy handling is subject to the Privacy Policy and any applicable privacy law.
Students may use sanitised, non-confidential and permission-safe summaries of Advice Missions for Proof Builder, SkillStack, MateCard, Live Resume or portfolio purposes. Private customer information, client details, business secrets, system information, passwords, financial details, health information, identifying images, private documents and confidential material must not be published without permission and must be removed if the platform reasonably requires it.
10. Intellectual property and mission outputs
Unless otherwise agreed in writing, Student advice, templates, summaries, checklists, reflections and proof notes remain subject to the platform proof and profile policies. A Business may use the advice it receives for internal review and decision-making, but may not falsely attribute, sell, publish, modify or commercially exploit a Student profile, Live Resume item, MateCard, testimonial, proof record or name without permission. Where a paid task or managed quote is accepted, intellectual property terms should be recorded in the task scope or quote.
11. Consumer guarantees, non-excludable rights and Australian law
Nothing in these terms excludes, restricts or modifies any consumer guarantee, statutory guarantee, employment right, privacy right, workplace right, refund right or other right that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law, the Fair Work Act, privacy laws, workplace laws or other applicable laws.
Subject to those non-excludable rights, Student advice is general in nature and is not guaranteed to be complete, suitable, professional, error-free or appropriate for every business use. A Business is responsible for deciding whether to implement advice and for obtaining appropriate professional, technical, legal, financial, employment, privacy or safety advice where needed.
12. Suspension, refusal and platform action
The platform may refuse, pause, remove, close, hide, downgrade, suspend, investigate or require changes to an Advice Mission, paid task, proof item, Live Resume summary, referral record, business decision, quote request, review, media item, message, public profile or account where there is suspected fraud, unsafe conduct, pressure for unpaid work, privacy risk, payment bypassing, harassment, misleading conduct, unlawful conduct, poor evidence, identity concerns, repeated non-response or breach of these terms.
13. Governing law
These terms are governed by the laws of Victoria, Australia and applicable Commonwealth laws. Courts and tribunals with jurisdiction in Victoria and Australia may deal with disputes, subject to any mandatory consumer, workplace, privacy or small-claims rights that apply.
Free tools, checkers and guides
We provide some free online tools, checkers, calculators, guides, examples and templates to help customers understand common technology, repair, scam-safety and service questions.
These free resources are general information only. They are provided to help you think through an issue, not to make a final decision for you.
We take reasonable care when preparing and improving these tools, but we do not promise that every result is accurate, complete, current, suitable for your situation, safe to rely on, or free from errors. A tool may miss a risk, flag something incorrectly, estimate a price differently from a real quote, or give a result that does not fit your circumstances.
You are responsible for checking any result before relying on it. Important, urgent, high-risk or business-critical decisions should be confirmed with a suitably qualified professional.
Free tools and guides are not legal, financial, tax, medical, insurance, migration, employment, education, cyber incident response, forensic, safety, engineering or other professional advice. They are not a substitute for a proper assessment by a qualified adviser, technician, provider, regulator, bank, insurer or emergency service.
You use free tools and guides at your own risk. To the maximum extent allowed by law, we are not responsible for loss, delay, missed warnings, incorrect assumptions, business interruption, lost data, account compromise, financial loss or other damage arising from your use of, or reliance on, a free tool or guide.
Do not enter passwords, passcodes, one-time codes, banking details, card numbers, Medicare numbers, licence details, identity documents, private keys, recovery phrases, confidential business records or other sensitive personal information into any free tool or public form.
If you have paid money to a suspected scammer, shared banking details, entered a password, installed remote access software, lost access to an account, or believe a device or account is compromised, treat it as urgent and contact your bank, relevant provider, official authorities or a suitably qualified professional.