Website terms
Rules for using the Your IT & Tech Mates website, free tools, links and online forms.
Using a Private Help Thread
A Private Help Thread lets you continue an enquiry online using a private link and six-digit one-time verification code. Keep both private and tell us promptly if you believe another person has seen them.
Do not use another customer’s link or attempt to bypass access controls. Do not upload unlawful, harmful or unnecessary sensitive material.
The thread is temporary, does not guarantee service or price, and does not itself confirm a booking, quote or repair. If you proceed, the same conversation may be connected to a permanent Customer Room request.
Two websites, two roles
Your IT & Tech Mates provides direct technology support, repair, QuoteMe, Quick Help and customer-status services at youritmates.com.
TheFixers.APP provides referral, student, provider and community-opportunity service features at thefixers.app. A link or referral between the sites does not change which service, provider or terms apply. The page, quote, booking or action taken on the website should identify the responsible service or provider.
General information
Website content, guides, checkers, indicative prices and AI-assisted summaries are general information until a technician or authorised provider confirms your circumstances. Do not rely on them as legal, financial, medical, insurance, emergency, forensic or cyber-incident advice.
Online forms and private information
Use forms only for the stated purpose. Do not enter passwords, one-time banking codes, card numbers, private keys, recovery phrases or unnecessary identity documents. Status pages require email verification and may limit repeated attempts.
Availability and external links
We may change or suspend website functions for maintenance, security or service or security reasons. Links to TheFixers.APP or other services may take you to separate terms, privacy practices and providers.
Intellectual property and acceptable use
Unless stated otherwise, website text, branding, code, graphics and tools are owned by or licensed to us. You may use public content for personal, non-commercial purposes. You must not copy substantial content, remove notices, bypass controls, introduce malware or use automated access that disrupts the service.
Consumer rights
These website terms do not exclude any right or remedy that cannot lawfully be excluded.