Website terms
Rules for using youritmates.com, public information, free tools, forms and secure customer areas.
Using the website
You may use the website for lawful personal or business purposes connected with learning about or requesting our services. Do not attempt to interfere with security, access another customer’s information, upload malicious content or use the website to facilitate unlawful access to a device or account.
Public information and free tools
Service pages, guides, examples, checkers, calculators, estimators and automated suggestions are general information and may change. A free tool result is not a confirmed diagnosis, professional assessment, safety clearance, fixed quote or guarantee of accuracy or outcome.
To the extent permitted by law, we are not responsible for loss arising from reliance on free, unconfirmed tool output instead of appropriate inspection, confirmed service, professional advice or current official information. This does not exclude liability where it cannot lawfully be excluded or remove mandatory consumer rights.
See the Information disclaimer.
Starting and reviewing a request
You can describe what is happening in your own words. The website may suggest a help category, prepare a short summary, recognise a common business problem, ask for a useful missing detail or show a relevant next step. You should review information before sending it.
A request is created only after you choose the clearly labelled action to send it and a request reference is confirmed. A suggestion, Understanding percentage, location check or recommended next step is not itself a booking, quote acceptance or approval of paid work.
Quality review of website guidance
We may review combined, non-identifying patterns to understand whether website guidance, follow-up questions and suggested next steps are working as intended. Proposed improvements may be evaluated in quality testing before release before any reviewed release. These reviews do not create a request, approve paid work or automatically change live website rules.
Relevant guidance and remembered browser choices
The website may use short-lived information from your current visit to keep guidance consistent and reduce repeated questions. It may also use first-party browser storage to remember broad help topics for a limited time so related public information can be easier to find when you return.
This remembered browser information does not restore a private request, identify you across devices or approve a transaction. Safety and sensitive help journeys are not used for sales-oriented prompting.
If you choose the optional service-area checker, you can enter a suburb or postcode or give your browser permission to use location. Precise browser coordinates are used temporarily to estimate a broad area and are not stored by this feature.
External services and links
We may use or link to independent services such as Google and Apple sign-in, manufacturers, payment services, maps, videos, government information or referral websites. Those services have their own terms and privacy practices, and we do not control them.
Availability
We take reasonable steps to keep the website available and secure, but maintenance, internet outages, security events and independent provider failures can interrupt access. If an interruption affects a confirmed service, your rights depend on the circumstances and any law that applies.
Intellectual property
Unless otherwise stated, website text, branding, graphics and original materials are owned by us or used with permission. You may view and use them for ordinary personal or business evaluation of our services. Other copying, publication or commercial reuse requires permission unless permitted by law.
Fair website terms
These website terms are intended to operate fairly. We do not rely on them to remove mandatory consumer rights or to impose an unfair standard-form term on a consumer or protected small business.
Your Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or another applicable law.
Depending on the circumstances, remedies for a problem with goods or services may include repair, replacement, re-supply, refund, cancellation or compensation for reasonably foreseeable loss or damage.
Contact us
For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.
For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.