Fraud and scam safety policy
Simple safeguards for recognising suspicious messages, protecting secure access and verifying a payment or support request.
Protect your access details
Keep Private Help and Customer Room links and verification codes private. Do not forward them to someone who does not need authorised access to your request.
Information we should not ask you to send in an ordinary message
- Your online banking password.
- Your card PIN.
- A one-time code sent by your bank to approve a payment.
- A government account password.
- A password that is not reasonably needed for an agreed technical task.
Verify suspicious requests
If a message unexpectedly asks you to pay, change bank details, install remote-access software, reveal a verification code or act urgently, stop and verify the request using contact details published on youritmates.com or through your existing secure customer area. Do not rely only on contact details contained in the suspicious message.
Payment changes
We will not treat an unexpected message changing payment instructions as sufficient proof by itself. If payment details appear unusual or have changed, contact us through a known channel before paying.
Scam-affected customers
If you think an account, device or payment may be compromised, tell us before further technical work. We may recommend securing accounts, contacting your bank or reporting the incident to an appropriate authority. Our technical guidance is not a guarantee that money or an account can be recovered.
Right to pause an unsafe request
We may pause or refuse an action if we reasonably believe it could assist fraud, unauthorised access, financial abuse, coercion or another unlawful activity. We may ask for identity or authority checks proportionate to the risk.
Referrals on another website
If you use a referral feature on TheFixers.APP, that separate website has its own referral terms. Your IT & Tech Mates service approval and payment still follow the terms shown for your Your IT & Tech Mates request.
Contact us
If you have a question, complaint, privacy concern or need an accessible copy of these terms, contact Your IT & Tech Mates.
[email protected]
0452 323 571
Chatsifieds.com Pty Ltd
ABN 51 620 592 403
15 Evenglow Drive
Wollert VIC 3750