Start request and My Tech Help terms
How a new technology request becomes one secure place for updates, messages, photos, quotes and next steps.
Starting a request
Start request is our main online path for new help. You may also begin from the request box on our homepage. Describe the problem in your own words; one sentence is often enough to get started, and you do not need technical language.
We may prepare a short job summary and help category from what you wrote. Check the summary and edit it if needed. If your edit materially changes the type of help you are asking for, we may show the updated interpretation and ask you to check it again before creation.
No request is created merely because you typed or reviewed a summary. The request is created after you press the clearly labelled create or submit button and a request reference is confirmed.
One request, one place
After you send a request, My Tech Help becomes the main place to continue it. Messages, photos, quotes and service updates should stay with that request so you do not need to explain the same problem again.
Secure return access
If we send you a secure My Tech Help email, the newest valid link is normally the simplest way back to the exact request. If you are already securely recognised, the request may open directly.
If we cannot safely recognise the request, My Tech Help may ask for the request reference and the email originally used. This is a fallback to protect customer information, not an extra service step.
What creating a request does and does not do
- Creating a request records the help you are asking us to review and gives you a request reference.
- Creating a request does not approve paid work.
- Opening My Tech Help does not accept a quote or authorise payment.
- Sending a general message or photo does not create an electronic signature for paid work.
- Automated suggestions are not final service decisions.
Photos and safety information
Photos can help show visible damage or a model label, but they cannot show every fault. Do not include financial secrets, passwords or unrelated sensitive information in an image.
If there are signs of smoke, a swollen battery, severe heat, liquid near power or sharp broken glass, stop using the device where it is safe to do so and tell us in the request.
From request to quote
A person reviews the request before a binding service scope or fixed quote is issued. If you choose to proceed, the same My Tech Help request can continue to hold the messages, photos, approvals and updates.
Your Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or another applicable law.
Depending on the circumstances, remedies for a problem with goods or services may include repair, replacement, re-supply, refund, cancellation or compensation for reasonably foreseeable loss or damage.
Contact us
For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.
For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.