Quick Help terms

NDIS, aged care and support-organisation technology requests

Your IT & Tech Mates and Quick Help are not NDIS registered providers, aged care providers, health providers, personal care providers, support coordinators, plan managers, transport providers, crisis services or care-service providers unless expressly and lawfully stated in writing.

Our role is limited to IT and technology help, device support, home technology support, repair, pickup/return coordination and related customer-service support. Where a request comes from an NDIS service provider, aged care service provider, support worker, carer, family member or organisation, we may assist that organisation and its client, resident, participant or customer with technology needs only, subject to consent, authority, privacy, safety and provider suitability checks.

We do not provide disability supports, aged care services, health services, personal care, therapy, plan management, support coordination, care advice, emergency support or government-funded care services. The person or organisation requesting support remains responsible for confirming funding eligibility, authority to request the work, consent, care-service obligations and any NDIS, aged care, workplace, privacy or safeguarding requirements that apply to them.

Guided intake and customer pathway coverage

Quick Help may route users through different intake pathways, including general customers, students, seniors, technology help for NDIS/accessibility contexts, scam/security concerns, device repair, home technology support, help for someone else, existing bookings and provider pathways. The pathway selected helps us triage the request and does not guarantee that a provider will accept the job.

Customers must not submit passwords, one-time codes, private keys, banking credentials, unnecessary health information or other secrets in intake forms. Screenshots, photos or incident evidence should only be uploaded when relevant to the request and where the requester has authority to share them.

Gaming consoles, CCTV, smart doorbells, TVs, home entertainment devices and security devices may require different provider capabilities, safety checks, privacy checks, parts, pickup/drop-off arrangements or licensed specialists. We may restrict these categories to suitable providers.

Service request boards, referrals and provider profiles

Plain-English summary: these extra terms cover the Neighbour Help Board, Campus Help Board, School/Tutoring Help, custom job requests, provider or tutor interest, referral tracking, quote and invoice linking, future payment-readiness, provider profile pages, profile images/logos and moderation controls. They add to the existing terms and do not remove any existing rights, obligations or protections.

Service request boards and custom requests

Customers, neighbours, students, parents, guardians, staff, clubs, campus groups or other users may be able to submit a job request through a public board or request form. A request may relate to local technology help, student or campus technology help, tutoring or study support, business technology help or another custom request that is not listed in a fixed service category.

Submitting a request does not guarantee that we will accept, publish, quote, assign, schedule or complete the request. We may review, edit, categorise, hide, decline, reject, merge, de-duplicate, convert or require more information about any request. Custom requests, tutoring requests, school-related requests, urgent scam/security concerns and requests involving vulnerable persons may require manual review before they are visible to any provider or tutor.

No bidding or auction model

The service request boards are not an open auction or lowest-price bidding marketplace. Providers, tutors or technicians may express interest, request more information, accept a fixed-fee opportunity where available or submit a quote proposal for review. We may choose whether to show, approve, reject, moderate or progress any provider interest or quote proposal.

Customers may be offered a fixed-fee option, a quote, a draft quote, an invoice, a booking confirmation or another approved pathway. Price, scope, availability, suitability and safety remain subject to review, customer approval and any applicable service terms.

Guest posting, magic links and account creation

A poster may be allowed to submit a job request without creating a password account. We may send a private token, magic link or tracking link to the poster's email address so they can view request status, provide more information, approve a quote, confirm a session or cancel a request. We may require email verification, phone verification, guardian details or other checks before a quote, booking, tutoring session, payment, invoice or provider match is confirmed.

Providers, tutors, referrers, ambassadors or people seeking commission tracking may be required to create or verify a profile before accessing provider features, accepting work, displaying a public profile or receiving any referral reward.

School, tutoring and academic integrity

Tutoring and study support are for coaching, explanation, confidence-building, technology help, skills development and learning support. They must not be used to complete assessed work, impersonate a student, write assignments, take exams, bypass school or university rules, facilitate cheating or provide dishonest academic assistance. We may reject, flag or restrict any request that appears to create an academic integrity risk.

For school-age or under-18 students, we may require parent or guardian contact details, guardian approval, Working with Children Check or equivalent verification for tutors/providers, safety review and stricter moderation before any provider is shown or assigned. We may restrict direct contact between students and providers and require communications to occur through approved channels.

Referrals and commissions

Job board posts may include a referral code, referrer name, referral link, preferred provider/profile or referral source. Referral tracking does not guarantee a commission, reward or payment. A referral reward or commission is generally only considered after the related work has been approved, completed, invoiced, paid and reviewed, and remains subject to fraud, duplicate claim, refund, chargeback, cancellation, self-referral, eligibility and manual approval checks.

Referral payment or commission features may be tracked by the platform before automated payouts are enabled. Unless we expressly say otherwise in writing, referral rewards are reviewed and paid manually and may be held, reduced, rejected or cancelled where reasonably necessary.

Provider profile, provider showcase and profile pages

Approved students, tutors, providers, technicians, ambassadors or partners may be offered a public or semi-public profile, provider profile, profile card, provider showcase page or shareable link. A profile may show approved information such as display name, headline, bio, skills, strengths, service areas, campus area, business name, approved categories, trust badges, review summaries, completed work examples, rating summaries, profile images, logos or public request buttons.

We may moderate, edit, approve, hide, suspend, remove or restrict any profile, image, logo, badge, review, claim, completed job example, rating or public listing. Public profile information must be accurate, lawful, respectful, not misleading and not include private customer information, confidential information, unsafe claims, exaggerated credentials, unauthorised logos or content that infringes another person's rights.

Images, logos, media and storage

Profile photos, avatars, logos, cover images, job evidence, screenshots or other media may be uploaded only in supported formats and within size and dimension limits. We may validate, resize, compress, rename, convert, reject, quarantine, hide, delete or remove metadata from uploaded files. SVG, executable files, scripts and unsafe or unsupported file types may be blocked.

Media may be stored locally or with an approved storage provider, such as a cloud object storage provider, content delivery network or image storage service. Public profile images may be delivered from a media domain or storage URL. Users must have permission to upload any image, logo or media they provide.

Spam, moderation and safety controls

We may use spam scoring, honeypot fields, rate limits, IP/email/phone checks, content filters, duplicate detection, referral-fraud checks, manual moderation, safety flags and other controls to protect the service request boards, profiles, customers, providers, students and referrers. We may silently hold, hide, reject, limit or review suspicious submissions without explaining the specific detection method.

We may prevent provider visibility until a request has passed moderation. Internal spam scores, moderation notes, risk flags and fraud checks are operational records and are not public ratings.

Quick Help repair scope, estimates and risk notice

Quick Help intake, automated classifications, AI-assisted summaries, referral links, public forms and initial estimates are triage tools only. They do not create a final diagnosis, final quote, guarantee of repairability, warranty approval, parts guarantee or promise that unrelated faults will be inspected.

For repair, software, account, data recovery, CCTV, network, printer, TV, phone, tablet, console and device support requests, the final service scope is the issue, fault, item or service approved through a quote, invoice, booking confirmation, service form, front-page signed scope or other written agreement. The Service Terms repair, software and data addendum applies to those jobs.

Customers must not submit passwords, MFA codes, banking codes, recovery phrases, private keys, seed phrases, TFNs or unnecessary sensitive details through Quick Help or public forms. If access is needed, we will request it through a safer support process where appropriate.

Repair, software and data risk cross-links

This page should be read together with the Service Terms repair, software and data addendum, the Payment and Warranty Terms, the Quick Help repair-scope terms, and, where pickup or managed-provider work is involved, the Provider Device Pickup & Return Terms and Managed Provider Repair Terms.

If there is any inconsistency, the more specific written quote, approved scope, invoice, service form, front-page signed scope, or agreed service instruction applies to the particular job, subject always to non-excludable Australian Consumer Law rights.