Start request and My Tech Help terms
How a new technology request becomes one secure place for updates, messages, photos, quotes and next steps.
Starting a request
You can explain the problem in your own words. The website may prepare a short summary, suggest a help category, recognise a common business problem, show an Understanding percentage and ask only for information that is still useful.
If location matters for onsite support, you can optionally enter a suburb or postcode or choose Use my location. You remain free to continue without sharing browser location.
When a request option is ready
When enough information is available, the website may show an appropriate request, callback or booking option. This is only a next step for you to choose.
A request exists only after you select the clearly labelled send/create action and receive confirmation with a request reference. Website suggestions, Understanding percentages and location checks do not create a request by themselves.
Returning visits are not existing requests
Your browser may remember a broad help topic for a limited time so public guidance is easier to continue later. That remembered topic is not proof of identity, does not reopen a private request and does not mean that a booking or service has been created.
Carrying confirmed details forward
After you confirm the website's understanding, compatible Guided Tools may carry a governed summary server-side into another tool, pricing or request review to reduce repeated questions. This does not create a request. If you choose Copy technician handover, the summary is copied for you to use; it is not sent to us unless you later submit it through a request or another communication channel.
One request, one place
After you send a request, My Tech Help becomes the main place to continue it. Messages, photos, quotes and service updates should stay with that request so you do not need to explain the same problem again.
Secure return access
If we send you a secure My Tech Help email, the newest valid link is normally the simplest way back to the exact request. If you are already securely recognised, the request may open directly.
If we cannot safely recognise the request, My Tech Help may ask for the request reference and the email originally used. This is a fallback to protect customer information, not an extra service step.
What creating a request does and does not do
- Creating a request records the help you are asking us to review and gives you a request reference.
- Creating a request does not approve paid work.
- Opening My Tech Help does not accept a quote or authorise payment.
- Sending a general message or photo does not create an electronic signature for paid work.
- Automated suggestions are not final service decisions.
- We may review combined, non-identifying journey outcomes to improve which questions or next steps are useful. This review does not change your submitted request or automatically alter live service decisions.
Photos, screenshots and safety information
Where offered, you may choose to add a screenshot or device photo before creating a request. It can help the website observe visible information such as an error message, visible damage or a model label, but it cannot show every fault or confirm the underlying cause. You remain responsible for reviewing the resulting understanding.
Before uploading, crop or hide passwords, verification codes, banking or payment information, private messages, identity documents and unrelated sensitive information. Optional pre-request image assistance uses private temporary processing; an image becomes part of a service request only if you deliberately include it in the request process.
If there are signs of smoke, a swollen battery, severe heat, liquid near power or sharp broken glass, stop using the device where it is safe to do so and tell us in the request.
From request to quote
After a request is created, we may provide a fixed quote, an hourly business-IT work approval, an initial diagnosis ceiling or another clearly stated pricing basis. Business troubleshooting may be charged at $150/hour including GST where that rate is displayed and accepted. If further work would exceed an approved ceiling, we will ask for fresh approval before intentionally continuing beyond it.
Repairs, defined setups and larger projects may still use fixed or project quotes. An estimate is not a guarantee that an IT fault will be resolved within the estimated time.
Your Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or another applicable law.
Depending on the circumstances, remedies for a problem with goods or services may include repair, replacement, re-supply, refund, cancellation or compensation for reasonably foreseeable loss or damage.
If you are asking on behalf of an organisation or another person
You can describe the situation in your own words. The website may recognise an organisation name, that you are arranging help for someone else, or that a pickup, accounts contact or purchase order may be relevant, and then ask only for useful missing information.
Please review the prepared details before sending. A suggested organisation match or billing arrangement is not final until the relevant information is confirmed. Arranging a request for another person does not automatically make you or your organisation responsible for payment.
Contact us
For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.
For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.