Before you join or participate
Our referral, partner, ambassador, student, provider and community pathways are designed to help eligible participants explore suitable referral, support, service, campus, community, administration, marketing, project, technology and related opportunities.
Participation does not guarantee jobs, income, referrals, leads, bookings, reviews, skill tags, ongoing work, future paid work, commissions, margins, bonuses or any particular outcome.
Participants are not employees of thefixers.app or Your IT & Tech Mates unless a separate written employment agreement is made. Participation does not automatically create an employment, contractor, agency, partnership, joint venture or franchise relationship.
Participants must only accept suitable tasks or referrals, follow all safety, conduct, privacy, guidance and platform rules, comply with any campus, community, provider, customer or partner requirements, and meet any age, tax, legal, insurance, consent, qualification, licensing or parent/guardian requirements that apply.
Australian visa, work rights and eligibility obligations: Participants are responsible for ensuring they have the right to participate, volunteer, refer, provide services, receive payments or undertake any work-related activity in Australia. This includes complying with any visa conditions, work rights, tax, superannuation, ABN, reporting, study, placement, internship, volunteer, contractor or employment obligations that apply to them.
thefixers.app and Your IT & Tech Mates may request reasonable information or evidence to confirm eligibility. Participation may be refused, paused or ended if required information is not provided or if participation may breach legal, visa, work rights or platform requirements.
Student pathway eligibility and review
The student pathway is designed for Australian university and TAFE students whose course, skills or study area match the type of help they want to offer.
Students do not all need to be IT students. Suitable pathways may include technical and non-technical roles, depending on the student’s course, skills, experience and the type of task.
- IT, cybersecurity, networking, software, web and digital media students may be suitable for technology-related tasks.
- Business, management, marketing, accounting and administration students may be suitable for support, coordination, content, customer follow-up, local outreach, ambassador or business-help tasks.
Students must only offer or accept tasks that match their skills, course area, confidence level, location, availability and any safety, legal, visa, work rights, insurance, consent or campus requirements that apply.
Student registration does not mean automatic approval. Before a student can be activated for suitable tasks, The Fixers may review their course or study area, skills, location, age, availability, eligibility and suitable task type. The Fixers may approve, limit, pause or decline student participation if the pathway, task type or eligibility requirements are not suitable.
Student insurance and suitability
Students must only offer or accept tasks that are suitable for their course, skills, experience, age, location, availability, visa conditions and work rights.
Students may be required to show that they are covered by suitable insurance before they can accept certain tasks. This may include public liability insurance for in-person, customer-facing, pickup, delivery, home, business, campus or community tasks, and professional indemnity insurance for advice, consulting, planning, tutoring, training, business support or technical recommendation tasks.
Insurance may be held by the student, their business, an approved provider, an education provider, a placement program, or another approved arrangement, where we accept that arrangement in writing.
Student registration does not mean insurance is approved. We may refuse, limit, pause or remove access to tasks if suitable insurance or eligibility evidence is not provided.
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Quick Help terms
Quick Help is the main public repair and support entry point. It helps capture the problem, device, suburb and contact details so our team can review the request.
Technician confirmation required
Quick Help output is not a final quote, diagnosis or warranty decision. A technician must confirm the job details, quote, repair path and payment position.
What not to include
Do not enter device PINs, passwords, passcodes, banking codes, two-factor codes, card numbers or private account secrets into Quick Help.
Repair scope
Quick Help descriptions should identify the specific issue you want us to assess. Our repair scope is limited to the described and accepted issue unless we agree to include extra or unrelated faults in a revised quote or written approval.
Referral links and Quick Help
If Quick Help is opened through a referral link, the referrer is not an employee, contractor, agent, technician or representative of Your IT & Tech Mates. Quick Help remains the public repair entry point and a team must confirm the quote, scope and next steps.
Quick legal links
Website terms · Service terms · Terms and conditions · Privacy policy · Cookie policy · Quick Help terms · Payment and warranty terms · Referral terms
Quick Help routing for Ambassador, Campus and Neighbourhood requests
Integrated 18 May 2026 Master Guidance and Directory Terms
Quick Help may receive and route requests from public customer forms, Campus Help, Neighbourhood Help, Ambassador Network links, provider invite links, QR codes, existing job pathways and provider pickup processes.
- A request may be routed to repair support, existing job support, campus help, neighbourhood help, provider review, business support, referral tracking or another support pathway.
- Submitting a request does not guarantee that the request will be accepted, quoted, allocated, completed or responded to within a particular timeframe.
- Some requests may only be available to approved providers with current certificates, checks, insurance or category approval.
- Customers must not submit passwords, PINs, passcodes, one-time codes, banking codes, card details, private student records, assessment answers, health details or unnecessary sensitive information.
Campus Help requests
Campus Help can include student tech setup, Microsoft 365 support, device setup, study setup, assignment planning support and student referral pathways. It is learning support only and must not be used for assignment writing, impersonation, contract cheating, exam completion or bypassing school, TAFE or university rules.
Neighbourhood Help requests
Neighbourhood Help can include local tech support, scam safety guidance, phones, tablets, printers, Wi-Fi, home tech, seniors support, family tech, community group support and small business IT. Urgent scam, banking, identity, cybercrime or safety issues should be directed to the relevant bank, platform, police, emergency service or specialist service.
The repair scope and unrelated-fault terms in this document also apply where a repair or support request is created through Quick Help, Campus Help, Neighbourhood Help, an ambassador referral, a provider invite pathway or a managed provider job allocation.
- A referred or ambassador-linked job does not expand the repair scope beyond what is quoted, approved or accepted for that job.
- Unrelated faults, pre-existing faults, hidden faults, intermittent issues, customer-caused damage, manufacturer defects, data issues or later failures remain subject to the repair scope and unrelated fault provisions in these terms.
- Provider allocation or ambassador attribution does not create a guarantee that every device issue will be fixed under the same quote, warranty or booking.
NDIS, aged care and support-organisation technology requests
Your IT & Tech Mates and Quick Help are not NDIS registered providers, aged care providers, health providers, personal care providers, support coordinators, plan managers, transport providers, crisis services or care-service providers unless expressly and lawfully stated in writing.
Our role is limited to IT and technology help, device support, home technology support, repair, pickup/return coordination and related customer-service support. Where a request comes from an NDIS service provider, aged care service provider, support worker, carer, family member or organisation, we may assist that organisation and its client, resident, participant or customer with technology needs only, subject to consent, authority, privacy, safety and provider suitability checks.
We do not provide disability supports, aged care services, health services, personal care, therapy, plan management, support coordination, care advice, emergency support or government-funded care services. The person or organisation requesting support remains responsible for confirming funding eligibility, authority to request the work, consent, care-service obligations and any NDIS, aged care, workplace, privacy or safeguarding requirements that apply to them.
Guided help intake, customer groups and booking requests
Quick Help may provide guided intake pathways for general customers, students, seniors, technology help for NDIS/accessibility contexts, people requesting help for someone else, scam/security concerns, device repair, home technology, gaming consoles, CCTV, smart doorbells, TV support and other technology support categories. Intake questions are used to understand the request, triage urgency, identify safety or accessibility needs and assist with provider matching. A submitted request is not a confirmed booking until accepted or confirmed by us or an eligible provider through the applicable process.
Customers must provide accurate contact details, suburb/postcode, preferred times, device information, access requirements and any relevant safety notes. If requesting help for another person, the requester must have permission or lawful authority to provide the information and to ask us to contact that person or their support person.
Booking status and provider matching
Bookings may move through statuses such as pending, accepted, declined, reschedule requested, confirmed, in progress, completed, cancelled, no-show or review by us required. Provider matching may consider location, availability, service category, certificate status, provider eligibility, ratings, reviews, incident history, senior-friendly or accessibility-support suitability and other service factors. We may refuse, re-route, pause or cancel a request where the service appears unsafe, unsuitable, outside scope, misleading, abusive, duplicate, spam or not supported by an eligible provider.
Provider conduct reports and safety concerns
Customers, students, seniors, carers, support workers, ambassadors and providers may report poor performance, scam concerns, rude behaviour, no-shows, unsafe behaviour, inappropriate conduct, misleading service claims, fake credentials, property concerns, tutoring safety concerns, repeated cancellations or other concerning events. Reports are reviewed by us and may lead to provider warnings, restrictions, temporary suspension, removal of visibility, further investigation or closure where unsupported. Reporting a provider does not guarantee a particular outcome, refund, replacement provider or legal finding.
Reviews, star ratings and reputation
Reviews and star ratings may be requested after completed bookings or support interactions. We may moderate, hide, decline, edit for privacy, dispute, investigate or remove reviews that are abusive, misleading, fake, defamatory, irrelevant, unsafe, disclose personal information, breach these terms or appear to be manipulated. Provider reputation, ambassador referral quality, profile visibility and badges may be affected by completed jobs, verified reviews, incident reports, conduct history, certificate status and review by us.
Special customer pathways
Senior support, technology help for NDIS/accessibility contexts, tutoring, scam/security and help-for-someone-else requests may require extra consent, safety checks, verified providers, patient-support matching, family/support-worker involvement, privacy limits or review by us. Quick Help is not an emergency service, bank, police service, legal adviser, health provider, NDIS plan manager or crisis service. Urgent danger, suspected crime, financial loss, medical risk or family violence should be reported to appropriate emergency, financial, government or specialist support channels.
Guided intake and customer pathway coverage
Quick Help may route users through different intake pathways, including general customers, students, seniors, technology help for NDIS/accessibility contexts, scam/security concerns, device repair, home technology support, help for someone else, existing bookings and provider pathways. The pathway selected helps us triage the request and does not guarantee that a provider will accept the job.
Customers must not submit passwords, one-time codes, private keys, banking credentials, unnecessary health information or other secrets in intake forms. Screenshots, photos or incident evidence should only be uploaded when relevant to the request and where the requester has authority to share them.
Gaming consoles, CCTV, smart doorbells, TVs, home entertainment devices and security devices may require different provider capabilities, safety checks, privacy checks, parts, pickup/drop-off arrangements or licensed specialists. We may restrict these categories to suitable providers.
Service request boards, referrals and provider profiles
Plain-English summary: these extra terms cover the Neighbour Help Board, Campus Help Board, School/Tutoring Help, custom job requests, provider or tutor interest, referral tracking, quote and invoice linking, future payment-readiness, provider profile pages, profile images/logos and moderation controls. They add to the existing terms and do not remove any existing rights, obligations or protections.
Service request boards and custom requests
Customers, neighbours, students, parents, guardians, staff, clubs, campus groups or other users may be able to submit a job request through a public board or request form. A request may relate to local technology help, student or campus technology help, tutoring or study support, business technology help or another custom request that is not listed in a fixed service category.
Submitting a request does not guarantee that we will accept, publish, quote, assign, schedule or complete the request. We may review, edit, categorise, hide, decline, reject, merge, de-duplicate, convert or require more information about any request. Custom requests, tutoring requests, school-related requests, urgent scam/security concerns and requests involving vulnerable persons may require manual review before they are visible to any provider or tutor.
No bidding or auction model
The service request boards are not an open auction or lowest-price bidding marketplace. Providers, tutors or technicians may express interest, request more information, accept a fixed-fee opportunity where available or submit a quote proposal for review. We may choose whether to show, approve, reject, moderate or progress any provider interest or quote proposal.
Customers may be offered a fixed-fee option, a quote, a current quote, an invoice, a booking confirmation or another approved pathway. Price, scope, availability, suitability and safety remain subject to review, customer approval and any applicable service terms.
Guest posting, magic links and account creation
A poster may be allowed to submit a job request without creating a password account. We may send a private token, magic link or tracking link to the poster's email address so they can view request status, provide more information, approve a quote, confirm a session or cancel a request. We may require email verification, phone verification, guardian details or other checks before a quote, booking, tutoring session, payment, invoice or provider match is confirmed.
Providers, tutors, referrers, ambassadors or people seeking commission tracking may be required to create or verify a profile before accessing provider features, accepting work, displaying a public profile or receiving any referral reward.
School, tutoring and academic integrity
Tutoring and study support are for coaching, explanation, confidence-building, technology help, skills development and learning support. They must not be used to complete assessed work, impersonate a student, write assignments, take exams, bypass school or university rules, facilitate cheating or provide dishonest academic assistance. We may reject, flag or restrict any request that appears to create an academic integrity risk.
For school-age or under-18 students, we may require parent or guardian contact details, guardian approval, Working with Children Check or equivalent verification for tutors/providers, safety review and stricter moderation before any provider is shown or assigned. We may restrict direct contact between students and providers and require communications to occur through approved channels.
Referrals and commissions
Job board posts may include a referral code, referrer name, referral link, preferred provider/profile or referral source. Referral tracking does not guarantee a commission, reward or payment. A referral reward or commission is generally only considered after the related work has been approved, completed, invoiced, paid and reviewed, and remains subject to fraud, duplicate claim, refund, chargeback, cancellation, self-referral, eligibility and manual approval checks.
Referral payment or commission features may be tracked by the platform before automated payouts are enabled. Unless we expressly say otherwise in writing, referral rewards are reviewed and paid manually and may be held, reduced, rejected or cancelled where reasonably necessary.
Provider profile, provider showcase and profile pages
Approved students, tutors, providers, technicians, ambassadors or partners may be offered a public or semi-public profile, provider profile, profile card, provider showcase page or shareable link. A profile may show approved information such as display name, headline, bio, skills, strengths, service areas, campus area, business name, approved categories, trust badges, review summaries, completed work examples, rating summaries, profile images, logos or public request buttons.
We may moderate, edit, approve, hide, suspend, remove or restrict any profile, image, logo, badge, review, claim, completed job example, rating or public listing. Public profile information must be accurate, lawful, respectful, not misleading and not include private customer information, confidential information, unsafe claims, exaggerated credentials, unauthorised logos or content that infringes another person's rights.
Images, logos, media and storage
Profile photos, avatars, logos, cover images, job evidence, screenshots or other media may be uploaded only in supported formats and within size and dimension limits. We may validate, resize, compress, rename, convert, reject, quarantine, hide, delete or remove metadata from uploaded files. SVG, executable files, scripts and unsafe or unsupported file types may be blocked.
Media may be stored locally or with an approved storage provider, such as a cloud object storage provider, content delivery network or image storage service. Public profile images may be delivered from a media domain or storage URL. Users must have permission to upload any image, logo or media they provide.
Spam, moderation and safety controls
We may use spam scoring, honeypot fields, rate limits, IP/email/phone checks, content filters, duplicate detection, referral-fraud checks, manual moderation, safety flags and other controls to protect the service request boards, profiles, customers, providers, students and referrers. We may silently hold, hide, reject, limit or review suspicious submissions without explaining the specific detection method.
We may prevent provider visibility until a request has passed moderation. Spam checks, moderation notes, risk reviews and fraud checks are business records and are not public ratings.
Quick Help repair scope, estimates and risk notice
Quick Help intake, automated classifications, AI-assisted summaries, referral links, public forms and initial estimates are triage tools only. They do not create a final diagnosis, final quote, guarantee of repairability, warranty approval, parts guarantee or promise that unrelated faults will be inspected.
For repair, software, account, data recovery, CCTV, network, printer, TV, phone, tablet, console and device support requests, the final service scope is the issue, fault, item or service approved through a quote, invoice, booking confirmation, service form, front-page signed scope or other written agreement. The Service Terms repair, software and data addendum applies to those jobs.
Customers must not submit passwords, MFA codes, banking codes, recovery phrases, private keys, seed phrases, TFNs or unnecessary sensitive details through Quick Help or public forms. If access is needed, we will request it through a safer support process where appropriate.
Repair, software and data risk cross-links
This page should be read together with the Service Terms repair, software and data addendum, the Payment and Warranty Terms, the Quick Help repair-scope terms, and, where pickup or managed-provider work is involved, the Provider Device Pickup & Return Terms and Managed Provider Repair Terms.
If there is any inconsistency, the more specific written quote, approved scope, invoice, service form, front-page signed scope, or agreed service instruction applies to the particular job, subject always to non-excludable Australian Consumer Law rights.
My Help, Master Guidance and provider store terms
Quick Help records may link to My Help dashboard items, provider store orders, student guidance requests, guidance sessions, evidence, Resolution Centre cases and follow-up plans. Private links and customer lookups may require verification and may be restricted to protect privacy.
Master guidance, campus programs and customer portal terms
These terms are supplemented by new feature-specific policies for Master/Campus Master identities, Student Guidance Requests, private Guidance Offers, Guidance Packages, My Help dashboard, Provider Store orders, Resolution Centre links, matching/service coordination, payment records and public Master Directory trust cards.
Read these additional policies where relevant: Student Guidance and Master Guidance Offer Terms, Master Directory and Trust Card Terms, Campus Master and Campus Partner Program Terms, Guidance Packages and Follow-up Program Terms, Guidance Payout-Ready Ledger and Margin Policy, Matching, Automation and Request Queue Policy, Customer Portal, My Help and Resolution Centre Terms, and Provider Store Orders and Resolution Centre Terms.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, provider, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Provider Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Cash and Off-Platform Payment Notice
Cash payments, direct payments to technicians or providers, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection and other off-platform or unrecorded payments do not qualify for referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees or incentives. Commission and reward eligibility requires the job, invoice and payment to be properly recorded, approved and paid by online payment through an approved Your IT & Tech Mates platform payment process.
Fraud, Scam and Integrity Controls
All services, bookings, referrals, ambassador activity, provider arrangements, payment claims, warranty claims, reviews and customer communications are subject to the Fraud, Scam and Integrity Policy. Your IT & Tech Mates may review service notes, booking records, quote records, invoice records, payment records, customer messages, photos, timestamps, referral records, device records and other available evidence when assessing fraud, scam activity, off-platform payment, commission eligibility, disputes, chargebacks, warranty claims or policy breaches.
Prohibited conduct includes fake jobs, self-referrals, referral manipulation, duplicate claims, artificially splitting jobs, misuse of referral rewards, misleading reviews, payment bypassing, false identity or qualification claims, pressure selling, harassment, financial exploitation, suspicious account activity, misuse of customer data, and attempts to interfere with systems, records, payment controls or dispute processes.
Cross-linked integrity, payment and safety terms
These terms must be read together with our Terms and Conditions, Service Terms, Payment and Warranty Terms, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms, Provider Device Pickup Terms, Repair, Software and Data Risk Notice, Fraud, Scam and Integrity Policy, Payment and Commission Integrity Policy, Dispute and Evidence Policy, Booking and No-show Policy, Electronic Consent Policy, Privacy Policy and any quote, invoice, service form, booking confirmation or written approval that applies to your service.
We may use booking records, quote records, invoices, payment records, referral records, customer messages, technician notes, call logs, emails, SMS records, photos, timestamps, device, browser and IP information, pickup records and other available evidence to assess disputes, refunds, warranty claims, chargebacks, commission claims, fraud risks, referral attribution and policy compliance.
Nothing in this section excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Booking evidence and no-show integrity
We may rely on booking confirmations, call logs, SMS messages, emails, customer instructions, technician notes, photos, timestamps, location or route information where available, payment records and access records when assessing cancellations, rescheduling, no-shows, waiting time, site access issues, customer unavailability, warranty claims, disputes, refunds or service complaints.
Your IT & Tech Mates commission and referral model
Total platform commission: The standard total platform commission is 13.5% of the eligible paid job value, unless a different written program rule is approved by Your IT & Tech Mates.
Referral reward: The standard referral reward is 5% of the eligible paid job value. It is calculated as a percentage of the eligible completed and paid job value, not as a fixed dollar reward table.
Included inside the platform commission: The 5% referral reward is included inside the 13.5% total platform commission. It is not added on top of the customer price, and it does not create a separate extra charge unless a separate written customer-facing offer says otherwise.
Referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees and incentives are manual and subject to review. Payment is normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and team checks.
Referral rewards are not lifetime rewards, recurring rewards, ongoing commissions, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or commission payments are manual only and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Online platform payment required: A referral, ambassador, partner, provider, lead or commission payment only qualifies where the related job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process. Cash payments, direct technician payments, direct provider payments, private bank transfers, PayID transfers made outside our platform, cheques, cash-in-hand payments, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments do not qualify for commission, referral rewards, ambassador rewards, partner fees, lead fees or incentives.
This clause must be read with the Payment and Commission Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms and Fraud, Scam and Integrity Policy.
Partner Service Referral Return Path
Quick Help may include links, buttons, cards or guided paths that connect a customer to a partner service referral where the customer request appears better suited to an approved provider service, specialist provider, provider-store service, Team Up project, student/helper-supported pathway or follow-up service.
The customer must still be able to understand who performs the work and whether the person sharing or displaying the service may receive the standard referral reward of 5% of eligible paid job value.
No replacement of Quick Help
Partner service referral listings do not replace Quick Help, emergency help, scam support, repair support, provider booking, customer support, payment terms, refund terms, warranty terms or dispute handling. If a customer is unsure, they may return to Quick Help or ask for clarification before booking.
Partner service referral listings
Added 13 June 2026. These terms apply where an approved participant shares or displays a partner service referral listing. The listing may help customers understand who provides the service, how the referral relationship works and when the standard referral reward of 5% of eligible paid job value may be reviewed.
A partner service referral listing is for referral and service information only. It does not create a separate booking, payment, automatic payout, employment, agency, reseller, franchise, partnership or service ownership arrangement.
We may review listings and wording to reduce customer confusion, misleading conduct, privacy risk, unsafe claims, misuse of referral rewards and payment risk.
Core platform functions covered by these terms
These terms are intended to cover customer help requests, quotes, bookings, payment and warranty steps, support follow-up, urgent support guidance, scam safety help, device custody, pickup and handover, provider verification, provider profiles, referral and ambassador pathways, student pathways, campus and community help, senior and vulnerable-person support, partner service referrals, directory listings, reviews, media uploads, customer status updates, and customer portal use.
Some functions may be available only in selected locations, for selected service types, or after manual review. A feature being visible on a page does not mean a job, referral, reward, student task, provider approval, warranty outcome or payment is guaranteed.
Scam, referral and platform integrity
Customers, providers, students, ambassadors, referrers, partners and visitors must use the platform honestly and only for lawful, safe and genuine service purposes.
The following conduct is not allowed: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, reward misuse, artificially splitting or changing jobs to increase rewards, referral link manipulation, bots or automated activity used to generate rewards, scraping, unauthorised data harvesting, attempts to copy protected platform processes, attempts to interfere with platform security, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading advertising, impersonation, brand misuse, and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
We may delay, review, limit, refuse, cancel, reverse or hold a booking, referral, reward, payout, profile, listing, review, message, payment, warranty claim or account access where we reasonably believe there is a safety, privacy, scam, payment, eligibility, referral integrity or platform misuse risk.
We may preserve relevant records, request reasonable evidence, contact affected parties, restrict access, remove content, report serious conduct to appropriate authorities or take other lawful steps to protect customers, providers, students, referrers, partners, our business and the public.
Student, provider and referral feature review
Student, provider, referral, ambassador, campus, community, pickup, urgent support and safety-related features may require manual review before activation or use. We may check eligibility, suitability, insurance, work rights, service type, location, customer risk, provider capability, payment status and referral integrity before allowing access to tasks, listings, rewards or customer-facing activity.
Urgent, scam and safety support boundary
Our scam safety, urgent support and vulnerable-person guidance is intended to help customers take safer next steps, document issues and find suitable support. It is not an emergency service, police service, bank, insurer, legal service, medical service or crisis service.
Customers should contact emergency services, their bank, their card provider, Scamwatch, police, a trusted support person, or another appropriate official service where the situation is urgent, unsafe, involves suspected crime, financial loss, threats, family violence, coercion, medical risk or immediate danger.
Providers, students, ambassadors and referrers must not ask customers for banking codes, one-time passwords, recovery phrases, card PINs, remote access without clear consent, unnecessary account passwords, cash withdrawals, loans, gifts, crypto transfers or private payment arrangements.
QA update: online platform payment required
This QA pass confirms that referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or provider payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, commission, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.
Student campus requests and Quick Help
Some student or campus requests may start through Quick Help or a campus help page. We may direct a request to student peer help, practice guidance, a volunteer-tagged campus pathway, a paid review pathway, or a standard customer service pathway depending on the type of help needed.
Volunteer student help must stay clearly labelled Volunteer. Paid customer work, device repair, sensitive support and business support may require review before anyone is asked to help.
Related term: Student Campus Helper, Volunteer Proof and Resume Showcase Terms.