Quick Help terms

Quick Help is the main public repair and support entry point. It helps capture the problem, device, suburb and contact details so our team can review the request.

Technician confirmation required

Quick Help output is not a final quote, diagnosis or warranty decision. A technician must confirm the job details, quote, repair path and payment position.

What not to include

Do not enter device PINs, passwords, passcodes, banking codes, two-factor codes, card numbers or private account secrets into Quick Help.

Referral links and Quick Help

If Quick Help is opened through a referral link, the referrer is not an employee, contractor, agent, technician or representative of Your IT & Tech Mates. Quick Help remains the public repair entry point and a technician/admin must confirm the quote, scope and next steps.