Electronic consent and approvals
What secure sign-in, online approvals and electronic records mean when you use our services.
Creating a request is not approval for paid work
Typing a problem, viewing or editing a prepared job summary, signing in with Google or Apple, opening a secure email link, viewing My Tech Help, sending a general message or connecting an older request to your account does not accept a quote, approve a repair, authorise payment or start paid work.
Pressing a clearly labelled button such as Book now, Create my request or Submit request authorises us to receive and record that request and provide a reference. It does not, by itself, approve any later quote, booking, payment or paid work.
When an online action can show agreement
Where we need your agreement, we use a clearly labelled action or record that identifies what you are agreeing to, such as accepting a fixed quote, signing a service agreement or confirming a specific paid step. The relevant scope, price or terms should be available before you agree.
Electronic signatures and records
Australian electronic-transactions laws can recognise electronic communications and signatures where the legal requirements are met. We may keep a record of an acceptance, including the time, document, scope, price and action associated with it.
Being securely signed in may help identify the customer using the approval process, but secure access alone is not approval.
Correcting mistakes
If you believe you approved something by mistake, or the displayed scope, price or terms were wrong, tell us promptly in My Tech Help. We will review what was shown, what was recorded and whether the transaction should be corrected, withdrawn or approved again.
Accessible alternatives
If you cannot use an online approval because of disability, language, device access or another reasonable barrier, tell us. We will try to provide an appropriate alternative method of review or consent.
Your Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or another applicable law.
Depending on the circumstances, remedies for a problem with goods or services may include repair, replacement, re-supply, refund, cancellation or compensation for reasonably foreseeable loss or damage.
Contact us
For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.
For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.