Electronic consent and approvals
What secure sign-in, online approvals and electronic records mean when you use our services.
Creating a request is not approval for paid work
Sending a QuoteMe request, describing a problem, choosing a preferred support method or preferred appointment time does not by itself authorise paid work. Paid work is authorised only when you choose a clearly labelled approval action that shows the relevant scope and price basis or approved maximum.
When an online action can show agreement
A button such as Approve & Book, Approve & Continue or another clearly labelled approval can record your agreement to the information displayed with it. This may include the order version, fixed price or hourly rate, maximum authorised amount, booking date or time window and relevant service terms.
We keep reasonable electronic records of approvals. If a material change is proposed, including an increase to an hourly approval ceiling, we seek a new approval rather than treating an earlier approval as unlimited authority.
Electronic signatures and records
Australian electronic-transactions laws can recognise electronic communications and signatures where the legal requirements are met. We may keep a record of an acceptance, including the time, document, scope, price and action associated with it.
Being securely signed in may help identify the customer using the approval process, but secure access alone is not approval.
Correcting mistakes
If you believe you approved the wrong item, amount, booking or version, contact us promptly through your Messages & updates area or My Tech Help. Where work has not yet been performed, we will take reasonable steps to correct the record or stop the affected work. This does not limit rights or remedies available under applicable law.
Accessible alternatives
If you cannot use an online approval because of disability, language, device access or another reasonable barrier, tell us. We will try to provide an appropriate alternative method of review or consent.
Your Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or another applicable law.
Depending on the circumstances, remedies for a problem with goods or services may include repair, replacement, re-supply, refund, cancellation or compensation for reasonably foreseeable loss or damage.
Organisation approvals and purchase orders
If you act for an organisation, accepting a quote or providing a purchase-order number should only be done if you are authorised to do so. We may rely on the organisation and contact information connected with the request, together with the clearly labelled approval action, to record what was agreed.
A person who only refers a customer, arranges an appointment or helps with communication is not automatically accepting financial responsibility. Where the payer is different from the person arranging the service, the quote or invoice should identify the party responsible for payment.
Contact us
For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.
For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.