Referral terms

1. Independent referral participants only

A referrer is not an employee, contractor, subcontractor, agent, partner, franchisee, joint-venture partner, technician or authorised representative of Your IT & Tech Mates. Referrers cannot bind us, approve work, quote, discount, collect money, accept payment, promise repairs, provide warranties, access customer devices, access customer accounts, handle customer systems or perform service work on our behalf.

2. What referrers may do

Referrers may share their referral link, QR code or flyer and tell people they can start through Quick Help. They must not pressure people, mislead people, impersonate us or suggest they work for us.

3. Reward tiers

• Completed paid job under $100: $0.
• $100–$299: $10.
• $300–$599: $20.
• $600+: $30.

4. Eligibility, 14-day hold and review

Rewards only count after the referred job is completed, payment is confirmed, the 14-day waiting/hold period has passed, and review checks are cleared. A reward is not available for withdrawal during this 14-day hold period. The hold period helps protect customers, referred people, referrers and Your IT & Tech Mates from refund risk, fraudulent activity, duplicate claims, payment disputes, chargebacks, mistaken attribution and other review concerns.

If a refund, chargeback, dispute, cancellation, fraud concern, duplicate lead, late attribution, customer complaint, payment reversal or policy concern arises during or after the hold period, we may delay, reduce, reverse, cancel or refuse the reward or withdrawal.

5. Manual withdrawal only

Withdrawals are manual only. Minimum withdrawal is $25. There is no Airwallex, no Stripe Connect, no automated payout and no TFN collection through the referral program. Payout details are collected only at withdrawal request after email OTP verification. Referral withdrawal OTPs expire after 10 minutes.

6. No spam or misleading marketing

Referrers must not send spam, use harvested lists, run misleading ads, create fake reviews, hide sponsored incentives, pressure vulnerable persons, submit people without permission, or make claims that are false, exaggerated or likely to mislead. If sharing by email, SMS, social media or other electronic message, referrers must comply with applicable spam, privacy, platform and consumer laws.

7. Public tally board privacy

Appearing on the public referral tally board is optional. Public entries use nickname, suburb/public area, eligible rewards and completed referral count only. The tally must not show legal name, email, mobile, full street address, bank details, payout details, customer private information or admin notes. Referrers can hide themselves from their profile. Admin may hide or remove entries for privacy, safety, abuse, dispute, refund, review or moderation reasons.

8. Taxes and reporting

Referral rewards may have tax consequences depending on your circumstances. We do not provide tax advice. Referrers are responsible for their own tax, reporting and record-keeping obligations.

9. Program changes

We may change, pause, withdraw or end the referral program, reward tiers, tally display or withdrawal process where reasonably needed for business, safety, legal, fraud-prevention or operational reasons.