Your IT & Tech Mates
Device Pickup & Return Terms
Terms for aged care, nursing home, school, clinic, NDIS/community service partner, business and organisation device pickup groupes.
Last updated: 3 July 2026.
Important terms for current services
These terms apply to the current Your IT & Tech Mates and TheFixers.APP service features, including QuoteMe, Quick Help, customer support, referrals, student helper proof, service partner pathways, partner pathways, uploaded media, reviews, ratings and business/software/AI callback requests.
- Requests are reviewed before work starts where a review is needed.
- No payment, booking, referral reward, service partner approval, student approval, public profile or public proof is automatic.
- Private customer details must not be published in reviews, MateCard, Live Resume, referral messages or public examples without permission.
- Users must not send passwords, PINs, banking codes, MFA codes or card details through public forms.
Updated for the latest customer, student, helper, referral and local group features. These words are written for website visitors and service participants.
Customer service, repair and warranty rights
Nothing in these terms excludes, restricts or changes any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law or other applicable law.
- We aim to provide services with due care and skill, for the agreed purpose and within a reasonable time where no time is agreed.
- Customers should back up important data before repairs, diagnostics, software changes or data recovery where possible.
- Some repairs, diagnostics, software work and data recovery attempts can carry risk. We will explain practical risks before work proceeds where reasonably possible.
- Warranty statements are in addition to rights that cannot be excluded under Australian law.
Updated for the latest customer, student, helper, referral and local group features. These words are written for website visitors and service participants.
1. Scope
These terms apply when a service partner or organisation books pickup, custody, assessment, quote, repair, return or related support services for one or more devices through the service partner Device Hub, Quick Help, email, phone or another approved channel.
2. Pickup and return fee
A fixed pickup and return fee, assessment fee, priority fee, group fee or site fee may apply even if a repair is later declined. Repair costs, parts, software, data recovery, accessories and onsite services are quoted separately unless a written service partner agreement says otherwise.
3. Device groupes and identification
Each device should be recorded with enough information to identify and return it safely. This may include device type, brand, model, serial number, asset tag, service partner reference, room/class/department, issue description, accessories collected, condition notes and photos where appropriate.
service partners should use references where practical and avoid unnecessary personal, medical, care, student or sensitive information.
| Better reference examples | Avoid where possible |
|---|---|
| Room 24 tablet, Year 6 iPad asset ST-1042, Reception laptop, Wing B shared device | Full medical history, diagnosis, care-plan details, unnecessary student records, bank details, passwords or device passcodes |
4. Authority and consent
The service partner confirms it has authority to hand over each device and request assessment, quote or repair, or has obtained the required permission from the device owner, family, authorised representative, parent/guardian, resident, staff member or organisation.
5. Chain of custody
Pickup and return may be recorded with group number, device reference, timestamp, technician name, service partner staff handover name, accessories, condition notes, photos, location, return recipient and status changes. service partner contacts should check returned devices promptly and notify us of any concern as soon as practical.
6. No passcodes or sensitive details in forms
- device PINs, passwords, passcodes, MFA codes, banking codes or security codes;
- medical, diagnosis, treatment, medication, care-plan or health information;
- unnecessary student-sensitive details;
- bank account, reward payment or card details in pickup or referral forms;
- private details that should not appear on quotes, invoices, receipts, timelines or participant notes.
7. Quotes and approvals
No paid repair work beyond the agreed pickup, return, assessment or pre-approved service should proceed until a quote is approved by an authorised service partner contact, customer, parent/guardian, representative or account holder, unless otherwise agreed in writing.
Quote approval may be recorded in the service partner portal, by email, by written authorisation or by another approved method.
8. Per-device repair scope and unrelated faults
For each device in a service partner pickup group, our work is limited to the issue, fault, device or service described in the device record, booking, quote, approved scope or written instructions accepted by us. Unrelated, pre-existing, hidden or later-discovered faults are outside the original scope unless we agree to include them in a revised quote or written approval. Nothing in this term limits rights that cannot be excluded under Australian Consumer Law.
8. Data, backups and device contents
Devices may contain personal, school, resident, business or confidential data. service partners and device owners remain responsible for backups unless a backup service is expressly requested and accepted. Some faults, assessments or repairs may involve risk of data loss. We do not ask for unnecessary secrets and may refuse work if a safe access method cannot be arranged.
9. Billing and payment status
Pickup/return fees, assessment fees, repair invoices, parts, onsite work and service partner account credits may be tracked separately. Cash and bank-transfer payments remain pending until we confirm receipt. Customers and service partners cannot self-mark invoices as paid.
10. service partner dashboard and order management
The service partner Device Hub may show pickup groupes, devices, statuses, quotes, invoices, return status, service credits and customer notes. Private service notes, service-only notes, review notes, private customer details and sensitive details remain private and are not shown on customer/service partner-facing pages.
11. Safeguarding for aged care, schools and vulnerable people
Extra care must be taken for older people, residents, children, students, vulnerable persons, people with disability and people who rely on a service partner to organise support. service partners must not pressure people to approve services or referrals, and must use appropriate consent and authorisation processes.
12. Loss, damage and limitations
We take reasonable care when handling devices. service partners should keep their own asset records and insurance where appropriate. Liability limits, exclusions, consumer guarantees and warranty terms are handled under our general service terms and applicable law.
13. Relationship with other terms
These terms work together with our Service terms, Terms and conditions, Payment and warranty terms, Privacy policy, Safeguarding policy and any signed service partner agreement.
Pickup terms certificates, insurance and category access
Integrated 18 May 2026 Trusted helper Guidance and Directory Terms
Service partner terms also apply to service partners who are invited by ambassadors, upgrade from ambassador status, apply for service partner access, or seek to accept Campus Help, Neighbourhood Help, service partner pickup or other Quick Help job categories.
service partner approval and category access
service partner approval is not automatic. Your IT & Tech Mates may approve, partially approve, reject, suspend, restrict or request more information from a service partner or service partner applicant. Approval may be limited to certain categories, locations, service formats or job types.
Certificates, checks and insurance
- Public liability insurance may be required for in-person, pickup, home visit, senior support, business visit or neighbourhood work.
- Professional indemnity insurance may be required for tutoring, study support, request allocation planning, advice, training, consulting or business support.
- Working with Children Check may be required for school, under-18 or minor-related support.
- Identity, business, licence, qualification or other checks may be required depending on the service category and risk profile.
- Expired, missing, rejected or unreviewed certificates may lock related job categories until updated and reviewed.
Independent service partner responsibility
Unless a separate written agreement says otherwise, approved service partners are responsible for their own ABN, tax, insurance, licences, qualifications, checks, equipment, conduct and legal obligations.
The repair scope and unrelated-fault terms in this document also apply where a repair or support request is created through Quick Help, Campus Help, Neighbourhood Help, an ambassador referral, a service partner invite pathway or a managed service partner job allocation.
- A referred or ambassador-linked job does not expand the repair scope beyond what is quoted, approved or accepted for that job.
- Unrelated faults, pre-existing faults, hidden faults, intermittent issues, customer-caused damage, manufacturer defects, data issues or later failures remain subject to the repair scope and unrelated fault provisions in these terms.
- service partner allocation or ambassador attribution does not create a guarantee that every device issue will be fixed under the same quote, warranty or booking.
NDIS, aged care and support-organisation technology requests
Your IT & Tech Mates and Quick Help are not NDIS registered service partners, aged care service partners, health service partners, personal care service partners, support coordinators, plan managers, transport service partners, crisis services or care-service service partners unless expressly and lawfully stated in writing.
Our role is limited to IT and technology help, device support, home technology support, repair, pickup/return coordination and related customer-service support. Where a request comes from an NDIS service service partner, aged care service service partner, support worker, carer, family member or organisation, we may assist that organisation and its client, resident, participant or customer with technology needs only, subject to consent, authority, privacy, safety and service partner suitability checks.
We do not provide disability supports, aged care services, health services, personal care, therapy, plan management, support coordination, care advice, emergency support or government-funded care services. The person or organisation requesting support remains responsible for confirming funding eligibility, authority to request the work, consent, care-service obligations and any NDIS, aged care, workplace, privacy or safeguarding requirements that apply to them.
Device repair, pickup/drop-off and home technology categories
Pickup terms and related services may cover computers, laptops, phones, tablets, gaming consoles, TVs, home entertainment devices, CCTV/security cameras, smart doorbells, printers, routers and other approved devices or home technology categories. Each service partner may only accept work within their approved capability, certificate, insurance, safety and eligibility limits.
Customers must remove unnecessary private information where practicable, back up important data where possible and avoid providing passwords, PINs, MFA codes, banking codes, recovery phrases or other secrets through public forms or pickup notes. service partners must protect devices from loss, damage, unauthorised access, unnecessary data viewing and privacy breach while in their possession or control.
CCTV, doorbells and security devices
service partners must not assist with unlawful surveillance, hidden cameras, unauthorised account access, bypassing security, monitoring people without proper authority or any installation/use that appears unsafe, unlawful or outside the service partner's approved scope. Security-device support may require review by us, verified-service partner status or referral to a licensed specialist.
Pickup eligibility and conduct
Pickup eligibility may depend on certificate status, service partner approval, location, incident history, ratings, device category, customer vulnerability, accessibility needs and review by us. We may suspend pickup eligibility or restrict job types after complaints, no-shows, privacy concerns, poor performance, rude conduct, unsafe behaviour, suspected scam activity or other risk indicators.
Expanded device and home technology pickup coverage
Pickup, drop-off and return arrangements may apply to laptops, desktops, phones, tablets, gaming consoles, TVs, home entertainment devices and other approved devices. CCTV, smart doorbell, network or security-device work may require onsite assessment, proof of authority and additional privacy or safety checks.
Customers must identify each device accurately, remove unnecessary personal items, maintain backups where possible and avoid providing passwords or access codes unless a secure approved process is used. service partners must maintain chain-of-custody records and must not access customer data except where necessary and authorised for the approved service.
support request attachments, pickup records and device evidence
For device pickup, repair assessment or return processes, support request attachments may include customer photos, device condition images, screenshots or written issue descriptions. service partners and staff must treat these records as customer information and use them only for the approved work.
Attachment records may be deleted with the related support request where appropriate, but some records may be retained where needed for warranty, dispute, safety, fraud prevention, accounting or legal reasons.
Pickup repair scope, custody, software and data addendum
Each device collected or returned under these terms should have a device identifier, customer authority and agreed scope. Pickup or return does not itself authorise unrelated repair, data recovery, account access, software work, CCTV/network work or additional paid work unless included in the approved scope or later approved in writing.
The repair, software, manufacturer-notification and data risk terms in the Service Terms repair, software and data addendum apply to each collected device. If a service partner, staff member or customer identifies additional faults during assessment, those faults may require a revised quote, written approval and additional charges.
Customers and service partners must not place passwords, MFA codes, banking codes, recovery phrases, private keys, seed phrases, TFNs or unnecessary sensitive information on pickup labels, public forms or group manifests. Device custody records should identify the device and service request without exposing secrets.
Repair, software and data risk cross-links
This page should be read together with the Service Terms repair, software and data addendum, the Payment and Warranty Terms, the Quick Help repair-scope terms, and, where pickup or managed-service partner work is involved, the Device Pickup & Return Terms and Managed Repair Terms.
If there is any inconsistency, the more specific written quote, approved scope, invoice, service form, front-page signed scope, or agreed service instruction applies to the particular job, subject always to non-excludable Australian Consumer Law rights.
Trusted helper guidance, campus programs and customer portal terms
These terms are supplemented by additional service policies for Trusted helper/Campus partner identities, Student Guidance Requests, private Guidance Offers, Guidance Packages, Customer Room and My Help dashboard, service partner Store orders, Resolution Centre links, matching/service coordination, payment records and public Trusted helper Directory trust cards.
Read these additional policies where relevant: Student Guidance and Trusted helper Guidance Offer Terms, Trusted helper Directory and Trust Card Terms, Campus partner and Campus Partner Program Terms, Guidance Packages and Follow-up Program Terms, Guidance Rewards, Referral and amount Policy, Request Routing and Alerts Policy, Customer Room, My Help and Resolution Centre Terms, and Service Partner Orders and Resolution Centre Terms.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, service partner, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Service Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Cash and Off-service Payment Notice
Cash payments, direct payments to technicians or service partners, private bank transfers, private PayID transfers, cheques, card payments taken outside our service, personal payment links, side deals, split payments, payment redirection and other off-service or unrecorded payments do not qualify for referral rewards, ambassador rewards, partner referral rewards, service partner referral rewards, lead fees or incentives. referral reward and reward eligibility requires the job, invoice and payment to be properly recorded, approved and paid by online payment through an approved Your IT & Tech Mates service payment process.
Fraud, Scam and Integrity Controls
All services, bookings, referrals, ambassador activity, service partner arrangements, payment claims, warranty claims, reviews and customer communications are subject to the Fraud, Scam and Integrity Policy. Your IT & Tech Mates may review service notes, booking records, quote records, invoice records, payment records, customer messages, photos, timestamps, referral records, device records and other available evidence when assessing fraud, scam activity, off-service payment, referral reward eligibility, disputes, chargebacks, warranty claims or policy breaches.
Prohibited conduct includes fake jobs, self-referrals, referral manipulation, duplicate claims, artificially splitting jobs, misuse of referral rewards, misleading reviews, payment bypassing, false identity or qualification claims, pressure selling, harassment, financial exploitation, suspicious account activity, misuse of customer data, and attempts to interfere with website records, payment controls or dispute processes.
Your IT & Tech Mates referral reward and referral model
Total service referral reward: The standard total service referral reward is 13.5% of the eligible paid job value, unless a different written program rule is approved by Your IT & Tech Mates.
Referral reward: The standard referral reward is 5% of the eligible paid job value. It is calculated as a percentage of the eligible completed and paid job value, not as a fixed dollar reward table.
Included inside the service referral reward: The 5% referral reward is included inside the 13.5% total service referral reward. It is not added on top of the customer price, and it does not create a separate extra charge unless a separate written written public offer says otherwise.
Referral rewards, ambassador rewards, partner referral rewards, service partner referral rewards, lead fees and incentives are not automatic and subject to eligibility checks. Payment is normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and team checks.
Referral rewards are not lifetime rewards, recurring rewards, ongoing referral rewards, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or referral reward payments are processed after review and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Online service payment required: A referral, ambassador, partner, service partner, lead or referral reward payment only qualifies where the related job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates service payment process. Cash payments, direct technician payments, direct service partner payments, private bank transfers, PayID transfers made outside our service, cheques, cash-in-hand payments, personal payment links, side deals, split payments, payment redirection, off-service work and unrecorded payments do not qualify for referral reward, referral rewards, ambassador rewards, partner fees, lead fees or incentives.
This clause must be read with the Payment and referral reward Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Service Partner Terms and Fraud, Scam and Integrity Policy.
Online service payment required
This policy explains that referral rewards, ambassador rewards, partner referral rewards, service partner referral rewards, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates service payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or service partner payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our service, personal payment links, side deals, split payments, payment redirection, off-service work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, referral reward, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.
Current feature safety update
These terms are updated for current Your IT & Tech Mates and TheFixers.APP features, including QuoteMe, Quick Help, customer rooms, student proof, campus help, skill profiles, Live Resume, referrals, provider help, organisation handovers, uploaded media, reviews, ratings and business/software/AI callback requests.
- Requests, quotes, referrals, student proof, skill labels, reviews, sign-offs and provider actions are reviewed where needed before work or public sharing continues.
- No payment, booking, referral reward, provider approval, student approval, public profile or public proof is automatic.
- Private customer details must not be published in reviews, MateCard, Live Resume, referral messages, task proof, screenshots or public examples without permission.
- Users must not send passwords, PINs, MFA codes, banking codes, card details or private login information through public forms, messages or uploads.
- Users must keep accounts and MFA codes private and must not try to bypass private dashboards, redirects or access controls.
Student Business Advice Mission, Engagement and Evidence Terms
Effective update: 3 July 2026.
1. Definitions
- Advice Mission means a learning, review, checklist, suggestion, report or feedback activity completed by a student or student participant for resume proof, skill development, portfolio evidence or general business improvement suggestions.
- Student means a person using the platform to complete learning, proof, advice, community help, guidance, student ambassador, campus helper, Live Resume or related activities.
- Business means any business, organisation, partner, referrer, service partner, provider, campus partner, local group or other requester that asks for, receives, reviews or acts on an Advice Mission.
- Engagement Decision means the recorded choice made after an Advice Mission, including feedback only, paid task offer, TheFixers-managed quote, interview or role pathway, concern report, no response closure, or any other written outcome approved by the platform.
- Evidence Record means the records available to assess a mission, decision, payment, quote, safety issue, dispute or closure outcome, including mission ID, request details, messages, timestamps, submitted proof, file permissions, scope notes, payment or quote status, feedback, safety flags and review notes.
2. Advice Missions are not internships, employment or free labour
Advice Missions are designed for learning proof, feedback, portfolio development and general suggestions. They are not described or treated as internships. They are not employment, casual work, work experience, vocational placement, traineeship, apprenticeship, contractor engagement, labour hire, agency work or staff replacement unless there is a separate written arrangement that expressly says so and complies with applicable law.
A Business must not use an Advice Mission to obtain unpaid implementation, ordinary business operations, rostered work, customer handling, private system administration, ongoing duties, staff cover, direct management of the Student as a worker, or any work that should properly be paid or formally engaged.
3. Business engagement choices after advice
| Choice | Permitted use | Record required |
|---|---|---|
| Feedback only | The Business gives feedback, permission decisions and review comments. No extra work is requested. | Feedback, proof permission, outcome status and close reason. |
| Paid task offer | The Business wants the Student to perform a defined paid task or deliverable. | Task title, deliverable, exclusions, price or payment path, deadline, revision limit, acceptance, completion and close status. |
| TheFixers-managed quote | The requested work involves higher risk, systems, data, security, customer information, websites, accounts, payments, remote access, repair work or quality control. | Quote request, risk note, responsible provider or review owner, scope, approval and handover outcome. |
| Interview or role pathway | The Business wants ongoing, rostered, supervised, staff-like or recurring work. | Role or interview invitation, hiring notes and acknowledgement that the arrangement is outside the Advice Mission. |
| Concern report | A party reports unsafe conduct, free-work pressure, privacy concerns, payment confusion, poor quality, harassment, fraud or policy breach. | Concern type, message trail, evidence, review owner, safety action and closure outcome. |
| No response closure | The Business does not respond within the review window or the platform closes the mission for non-response. | Reminder record, non-response status and proof outcome for the Student. |
4. Paid task pre-start conditions
No paid task should start until the platform or relevant parties have recorded the task title, deliverable, exclusions, price or quote path, deadline, revision limit, acceptance, communication expectations, payment or approval status, safety rules and completion process.
Extra work, additional revisions, expanded scope, urgent work, off-platform work, private access, system access or ongoing support require a new written approval or separate task record.
5. Student obligations and safety rules
- Students must give honest, skill-appropriate advice and must not claim qualifications, licences, experience, insurance, employment status or authority they do not have.
- Students must not request, receive, store or use passwords, PINs, MFA codes, banking codes, payment card details, identity documents or unnecessary private customer, client, employee or business information.
- Students must not access business systems, email accounts, cloud accounts, websites, advertising accounts, social media accounts, payment systems, customer databases or devices unless a separate approved paid task, managed quote or authorised service arrangement exists.
- Students may decline or stop a task where the request becomes unsafe, unpaid implementation, unclear, unlawful, harassing, outside skill level, outside scope or inconsistent with these terms.
- Students must keep any Live Resume, MateCard, portfolio, public proof, screenshot, case study or profile summary business-safe and must remove or avoid confidential, private, identifying or commercially sensitive information unless written permission allows disclosure.
6. Business obligations and prohibited conduct
- A Business must not pressure a Student to perform free work, work outside scope, communicate off-platform to avoid records, bypass approved payment or quote controls, or provide services before a decision and scope are recorded.
- A Business must not provide unnecessary passwords, access codes, MFA codes, payment details, customer records, private data or unsafe system access to a Student.
- A Business must not represent that a Student is its employee, contractor, agent, intern, representative, authorised technician, professional adviser or service provider unless a separate written and lawful arrangement exists.
- If a Business directly hires, employs, engages, contracts with or otherwise controls a Student outside the platform, the Business is responsible for all employment, contractor, tax, superannuation, insurance, workplace safety, award, minimum wage, child safety, working with children, visa, confidentiality, privacy, intellectual property and other obligations that apply.
- A Business must verify Student advice before implementing it and must obtain qualified professional advice where the matter involves legal, accounting, tax, financial, medical, engineering, cyber security, privacy, employment, safety, regulated, high-risk or business-critical decisions.
7. Platform role
The platform may provide request intake, routing, message tools, proof records, decision prompts, referral tracking, status records, dispute review tools, evidence records, quote handover options, safety controls and review processes. Unless a separate written managed-service agreement says otherwise, the platform is not the employer of a Student, not the employer of a Business, not a labour hire provider, not a registered training organisation, not an education provider, not a migration agent, not a legal adviser, not a financial adviser and not a guarantor of business outcomes.
8. Evidence, dispute and closure records
For disputes, payment issues, reward claims, referral claims, safety reports, proof disputes, quality concerns, no-response closures or scope disputes, the platform may rely on the Evidence Record. The Evidence Record may include who was involved, what was requested, when events occurred, why a decision was made, what evidence was submitted, safety flags, message records, proof records, quote notes, payment or approval status, closure status and review notes.
Parties must not delete, manipulate, falsify, backdate, fabricate or interfere with records, screenshots, referral codes, proof records, messages, timestamps, feedback, payment records, reviews or evidence. The platform may suspend access, decline rewards, decline proof publication, block public profiles, close a mission or report serious misuse where records appear unreliable or unsafe.
9. Privacy, confidentiality and proof use
The platform may collect, use, store and disclose personal information, business information, profile information, proof records, messages, files and evidence to operate the service, verify accounts, assess eligibility, route requests, process payments or rewards, create proof records, prevent fraud, protect vulnerable persons, manage disputes, comply with law and improve safety. Privacy handling is subject to the Privacy Policy and any applicable privacy law.
Students may use sanitised, non-confidential and permission-safe summaries of Advice Missions for Proof Builder, SkillStack, MateCard, Live Resume or portfolio purposes. Private customer information, client details, business secrets, system information, passwords, financial details, health information, identifying images, private documents and confidential material must not be published without permission and must be removed if the platform reasonably requires it.
10. Intellectual property and mission outputs
Unless otherwise agreed in writing, Student advice, templates, summaries, checklists, reflections and proof notes remain subject to the platform proof and profile policies. A Business may use the advice it receives for internal review and decision-making, but may not falsely attribute, sell, publish, modify or commercially exploit a Student profile, Live Resume item, MateCard, testimonial, proof record or name without permission. Where a paid task or managed quote is accepted, intellectual property terms should be recorded in the task scope or quote.
11. Consumer guarantees, non-excludable rights and Australian law
Nothing in these terms excludes, restricts or modifies any consumer guarantee, statutory guarantee, employment right, privacy right, workplace right, refund right or other right that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law, the Fair Work Act, privacy laws, workplace laws or other applicable laws.
Subject to those non-excludable rights, Student advice is general in nature and is not guaranteed to be complete, suitable, professional, error-free or appropriate for every business use. A Business is responsible for deciding whether to implement advice and for obtaining appropriate professional, technical, legal, financial, employment, privacy or safety advice where needed.
12. Suspension, refusal and platform action
The platform may refuse, pause, remove, close, hide, downgrade, suspend, investigate or require changes to an Advice Mission, paid task, proof item, Live Resume summary, referral record, business decision, quote request, review, media item, message, public profile or account where there is suspected fraud, unsafe conduct, pressure for unpaid work, privacy risk, payment bypassing, harassment, misleading conduct, unlawful conduct, poor evidence, identity concerns, repeated non-response or breach of these terms.
13. Governing law
These terms are governed by the laws of Victoria, Australia and applicable Commonwealth laws. Courts and tribunals with jurisdiction in Victoria and Australia may deal with disputes, subject to any mandatory consumer, workplace, privacy or small-claims rights that apply.
Free tools, checkers and guides
We provide some free online tools, checkers, calculators, guides, examples and templates to help customers understand common technology, repair, scam-safety and service questions.
These free resources are general information only. They are provided to help you think through an issue, not to make a final decision for you.
We take reasonable care when preparing and improving these tools, but we do not promise that every result is accurate, complete, current, suitable for your situation, safe to rely on, or free from errors. A tool may miss a risk, flag something incorrectly, estimate a price differently from a real quote, or give a result that does not fit your circumstances.
You are responsible for checking any result before relying on it. Important, urgent, high-risk or business-critical decisions should be confirmed with a suitably qualified professional.
Free tools and guides are not legal, financial, tax, medical, insurance, migration, employment, education, cyber incident response, forensic, safety, engineering or other professional advice. They are not a substitute for a proper assessment by a qualified adviser, technician, provider, regulator, bank, insurer or emergency service.
You use free tools and guides at your own risk. To the maximum extent allowed by law, we are not responsible for loss, delay, missed warnings, incorrect assumptions, business interruption, lost data, account compromise, financial loss or other damage arising from your use of, or reliance on, a free tool or guide.
Do not enter passwords, passcodes, one-time codes, banking details, card numbers, Medicare numbers, licence details, identity documents, private keys, recovery phrases, confidential business records or other sensitive personal information into any free tool or public form.
If you have paid money to a suspected scammer, shared banking details, entered a password, installed remote access software, lost access to an account, or believe a device or account is compromised, treat it as urgent and contact your bank, relevant provider, official authorities or a suitably qualified professional.