Cookie and browser storage policy
How the website uses essential cookies and first-party browser storage to keep services secure, reduce repetition and remember choices you make.
Essential use
The website may use first-party cookies, temporary storage linked to your visit or browser storage that is reasonably necessary for security, secure sign-in, protecting forms, maintaining a current request journey, remembering your session choices or keeping My Tech Help working correctly.
Blocking essential storage can prevent secure sign-in, form protection or parts of My Tech Help from working correctly.
Choices kept for your current visit
We may use your browser's session storage for short-lived choices, such as whether you closed a suggestion, whether you chose to see the normal page, whether a broad help topic has already been counted during this visit, or whether you confirmed a broad service-area result.
This storage normally ends with the browser session and is not used to identify you across devices.
Remembering where you left off
First-party browser storage may remember one broad help topic and a safe return path for up to 24 hours so the website can offer Continue where you left off. It does not contain your raw problem wording, contact details, request reference, IP address or other details used to recognise your device.
You can remove this remembered visit using the website's forget/start-over controls or your browser's storage controls.
Remembering broad topics on later visits
Your browser may keep up to three broad help topics for up to seven days so related public information can be ordered more usefully when you return. The remembered influence reduces over time.
This information stays in your browser and is not uploaded to us as a personal profile. It is not used as an advertising identifier, device identifier or cross-device identity. Safety, scam and senior-support topics are not stored for this purpose.
Virtual receptionist continuity during your visit
When the virtual receptionist is enabled and you use it, a secure first-party session cookie can link a short-lived public enquiry draft across pages on the same website. The draft and limited conversation details stay securely on our systems and can be resumed for up to 30 minutes after your last saved enquiry turn, subject to session availability. Opening pages or resuming the draft does not itself call an AI model.
The assistant offers Continue enquiry before showing a saved draft. Clear conversation or Start something else removes that saved receptionist draft. Browser session storage may keep only whether you minimised the assistant. Private repair cards, invoices, request references and account identity are not saved in the receptionist continuity record or browser storage. Private information still requires secure account access. This continuity does not extend across different website hosts or devices.
If safety guidance is active, this visit record can instead retain only a fixed safety category for up to 30 minutes after the last saved turn. It replaces the ordinary saved draft; the reported incident wording and account details are not saved in that safety-only record. Choose Continue enquiry to return to the safety guidance, or Start over or Start something else to begin a separate conversation. The category is a routing precaution, not a diagnosis or confirmation that anything is safe.
online help tool continuity
When compatible online help tools offer to continue with confirmed details, we keep the confirmed details securely rather than by putting raw problem wording into browser storage or public page addresses. Browser storage may contain only limited state needed to present or resume the current public journey.
Optional screenshot or device-photo files are not stored in the online help tools browser-state record. See the Privacy Policy for information about temporary image processing.
Service-area choice
If you choose to check local support, the website may keep the broad result for the current visit so you do not need to repeat the check. If you confirm a suggested suburb, that confirmed suburb may be carried into the request form to save typing.
Precise browser coordinates are not written to browser storage. Choosing Use my location is optional and requires your browser's permission; you can enter a suburb or postcode instead.
Optional measurement
We may use combined, non-identifying counts to understand whether website guidance is useful, such as how often a broad help topic is selected, whether a follow-up question resolves uncertainty, whether a suggested next step is selected, or whether a journey reaches a useful outcome. These counts are separate from the broad topics remembered in your browser and are used for service-quality review rather than cross-site advertising or identity matching.
If we introduce non-essential analytics, advertising or third-party tracking that requires a separate choice or additional disclosure, we will update the relevant notice or policy and ask for consent where required before using it.
Google, Apple and other services
If you choose Google or Apple sign-in, those providers may use their own cookies or security technology under their own privacy terms. Other embedded or linked services may also have their own practices.
Your choices
You can usually control cookies and browser storage through your browser. The website may also provide controls such as Forget this, Forget previous visit signals and Start over to remove remembered browsing choices.
Clearing or blocking browser storage may reduce continuity or personalisation but does not remove an already-created request. Existing requests remain available only through the secure My Tech Help process.
Privacy
For more information about personal information, service providers, overseas processing, access, correction and complaints, see our Privacy Policy.
Temporary handover copies and saved service records
The public receptionist visit and a deliberate QuoteMe handover are different records. A handover may use a private temporary copy, valid for up to 30 minutes, linked by a private reference in the form. This deliberate form handover can move reviewed enquiry details to our customer app; it is separate from continuing a conversation on the same website. It is not a sign-in cookie, a verified identity or a way to access your existing requests. Access expiry and deletion of stored copies are different; an expired copy is not usable, but stored copies are removed separately.
Clearing the receptionist, browser storage or a cookie does not delete a submitted enquiry, saved QuoteMe record, approval, estimate history, consent record or every earlier handover copy. Those records follow the Privacy policy. An unsent text edit can be lost if a page, tab or device closes; browser warnings and continuity are aids, not a backup service.
Separate receptionist feedback records cover the most recent seven days and do not include your question or identity. Older records used to review corrections may be kept for up to 90 days. Security records and submitted service records have different retention needs; see the Privacy policy.
Continuing an NDIS enquiry
Choosing Tech help or NDIS tech support is an explicit pathway choice, not a funding assessment. Compatible forms can carry your typed message and selected NDIS fields to the next request screen through a deliberate form handover. This is different from a remembered broad browsing topic and is not authentication or permission to access an existing request. An unsent edit or local draft is not a confirmed enquiry or guaranteed backup.
Contact us
For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.
For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.