Your IT & Tech Mates
Cookie policy
How cookies, referral attribution, analytics and similar browser technologies may be used on Your IT & Tech Mates websites.
Last updated: 15 May 2026
1. What cookies are
Cookies are small text files stored by your browser. Similar technologies include local storage, session storage, tracking pixels, log files and analytics identifiers. Some are needed for the website to work. Others help us understand website use or measure referral links.
2. Types of cookies we may use
Essential cookies
Used for website security, form function, session continuity, fraud prevention and customer/referral dashboard access.
Referral attribution
Used to remember a referral code or link so an eligible referral can be reviewed later. Referral rewards are still manually checked.
Analytics cookies
Used to understand which pages are visited and how the website can be improved. Analytics should not be used to collect unnecessary sensitive information.
Marketing or social pixels
Only used if enabled on the website. These may help measure campaigns or social sharing and should be disclosed here and in the privacy policy.
3. Why we use them
- To keep website forms, Quick Help and customer tools working.
- To remember referral links or campaign source information.
- To improve website speed, content, safety and reliability.
- To understand general website performance and popular pages.
- To support security, anti-spam and abuse prevention.
4. Managing cookies
You can usually block or delete cookies in your browser settings. Some website functions, dashboards, referral attribution or forms may not work properly if essential cookies or storage are blocked.
5. Third-party tools
If we use third-party services such as website analytics, embedded maps, social platforms, payment processors, hosting providers or security tools, those services may set their own cookies or collect technical information. Their use is subject to their own privacy and cookie terms as well as our privacy policy.
6. No public-form secrets
Do not submit device PINs, passwords, MFA codes, banking codes, recovery phrases, private keys, TFNs or payment card details through public website forms or Quick Help descriptions.
7. Related policies
Read this policy together with our Privacy policy, Quick Help terms and Referral terms.
Ambassador referral and campaign tracking
Integrated 18 May 2026 Master Guidance and Directory Terms
Referral links, ambassador codes, QR codes, campaign URLs, provider invite links and zone/campaign attribution may use cookies, URL parameters, local storage, server logs or similar technologies.
These technologies may be used to attribute a request, prevent duplicate rewards, check campaign performance, preserve form progress, route a customer to the correct Quick Help pathway or measure which campus/neighbourhood campaign generated an enquiry. Disabling cookies or changing browser/device settings may affect referral attribution or saved form progress.
Service request, referral and security tracking
We may use cookies, local storage, server logs, referral parameters, token links or similar technologies to remember referral codes, preferred profiles, service request board form progress, spam-prevention signals, request status links, session state and security checks. We may also use technical records to limit repeated submissions, reduce spam and protect service request board and profile features from misuse.
Master guidance, campus programs and customer portal terms
These terms are supplemented by new feature-specific policies for Master/Campus Master identities, Student Guidance Requests, private Guidance Offers, Guidance Packages, My Help dashboard, Provider Store orders, Resolution Centre links, matching/service coordination, payment records and public Master Directory trust cards.
Read these additional policies where relevant: Student Guidance and Master Guidance Offer Terms, Master Directory and Trust Card Terms, Campus Master and Campus Partner Program Terms, Guidance Packages and Follow-up Program Terms, Guidance Payout-Ready Ledger and Margin Policy, Matching, Automation and Work Queue Policy, Customer Portal, My Help and Resolution Centre Terms, and Provider Store Orders and Resolution Centre Terms.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, provider, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Provider Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Cross-linked integrity, payment and safety terms
These terms must be read together with our Terms and Conditions, Service Terms, Payment and Warranty Terms, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms, Provider Device Pickup Terms, Repair, Software and Data Risk Notice, Fraud, Scam and Integrity Policy, Payment and Commission Integrity Policy, Dispute and Evidence Policy, Booking and No-show Policy, Electronic Consent Policy, Privacy Policy and any quote, invoice, service form, booking confirmation or written approval that applies to your service.
We may use booking records, quote records, invoices, payment records, referral records, customer messages, technician notes, call logs, emails, SMS records, photos, timestamps, device/browser indicators, IP indicators, pickup records and other available evidence to assess disputes, refunds, warranty claims, chargebacks, commission claims, fraud risks, referral attribution and policy compliance.
Nothing in this section excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Fraud prevention, referral tracking and integrity records
Where reasonably necessary, we may collect and use referral identifiers, timestamps, account events, device/browser indicators, IP indicators, payment confirmations, communication records and other integrity signals to support service delivery, referral attribution, commission review, fraud prevention, dispute handling, chargeback defence, security, safety and legal compliance.
We do not sell personal information. Integrity records are used to protect customers, referrers, ambassadors, providers, partners, staff, payment systems and Your IT & Tech Mates services.
Your IT & Tech Mates Commission and Referral Model
Total platform commission: 13.5% of the relevant qualifying job value.
Referral reward review: If an eligible referred job is completed and paid, the referral may be reviewed for a 5% manual reward. That 5% is included inside the 13.5% total platform commission; it is not added on top of the customer price.
Payment is manual only and normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and admin checks.
Referral rewards are not lifetime rewards, recurring rewards, trailing commissions, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or commission payments are manual only and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Cash payments, direct technician payments, private bank transfers, side deals, split payments, payment redirection and off-platform or unrecorded payments do not qualify for commission, referral rewards, ambassador rewards, partner fees, lead fees or incentives unless Your IT & Tech Mates expressly approves and records the arrangement in writing.
This clause must be read with the Payment and Commission Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms and Fraud, Scam and Integrity Policy.