Vulnerable Persons Safeguarding Policy
How we aim to support customers experiencing vulnerability, digital exclusion, scam exposure or reliance on others.
Important terms for current services
These terms apply to the current Your IT & Tech Mates and TheFixers.APP service features, including QuoteMe, Quick Help, customer support, referrals, student helper proof, service partner pathways, partner pathways, uploaded media, reviews, ratings and business/software/AI callback requests.
- Requests are reviewed before work starts where a review is needed.
- No payment, booking, referral reward, service partner approval, student approval, public profile or public proof is automatic.
- Private customer details must not be published in reviews, MateCard, Live Resume, referral messages or public examples without permission.
- Users must not send passwords, PINs, banking codes, MFA codes or card details through public forms.
Updated for the latest customer, student, helper, referral and local group features. These words are written for website visitors and service participants.
Extra care for vulnerable people and urgent safety concerns
When a request involves a child, older person, person with disability, scam concern, safety risk, family member, support worker, carer or urgent device access issue, extra care may be needed.
- We may ask for a suitable contact, authority, consent or support person before continuing.
- We do not ask for passwords, PINs, banking codes, MFA codes or card details through public forms.
- Scam, abuse, coercion, image-based abuse, threats or immediate danger may need police, eSafety, bank, school, support service or emergency help.
Updated for the latest customer, student, helper, referral and local group features. These words are written for website visitors and service participants.
Media, images, reviews and public proof
Uploaded images, screenshots, videos, profile photos, reviews and proof records must be safe, accurate and respectful.
- Do not upload, create, request, share or threaten to share intimate, sexual, humiliating, abusive, altered, deepfake or private images of another person without clear permission.
- Do not publish faces, names, addresses, school details, device serial numbers, messages, login screens, private job notes or customer details without permission.
- We may remove content, pause access, preserve evidence, contact affected people, or direct people to eSafety, police or another support service where appropriate.
- Public customer stories, reviews, profile details, MateCard proof or Live Resume content are not automatic and may be reviewed, corrected, hidden or removed.
Updated for the latest customer, student, helper, referral and local group features. These words are written for website visitors and service participants.
1. Our commitment
We aim to provide patient, respectful and fair support. We do not pressure vulnerable persons to buy services they do not need. We encourage trusted support people to be involved where appropriate.
2. Who may be vulnerable?
A person may be vulnerable due to age, disability, cognitive impairment, grief, stress, domestic/family violence, financial hardship, language barriers, digital exclusion, scam victimisation, isolation, illness, reliance on another person or limited technology confidence.
3. Consent and authority
- We seek consent before contacting a referred person.
- We may ask whether a support person, guardian, carer or family member should be involved.
- We do not accept instructions from a third party if we suspect the customer does not consent or is under pressure.
- For minors, a parent/guardian or responsible adult should be involved.
4. Scam and cyber safety
If a customer appears affected by scam, coercion, account compromise or urgent cyber risk, we may recommend safety steps such as contacting their bank, securing accounts, reporting to Scamwatch/ReportCyber, and involving a trusted support person.
5. Financial and service safeguards
- We explain costs, quote status and payment steps clearly.
- We avoid unnecessary upselling.
- We may pause work if the customer seems confused, distressed or pressured.
- Referral rewards may be declined where a vulnerable person appears pressured or exploited.
6. NDIS, aged care and government funding
We do not claim to be an NDIS registered service partner, aged care service partner, care-service service partner, NDIS-approved service partner or government-endorsed service partner unless expressly and lawfully stated in writing. Customers, support workers, carers and organisations using funding must confirm their own eligibility, authority, consent and claim process.
7. Privacy and sensitive information
We collect only information needed to assist. We avoid collecting unnecessary sensitive information and do not request PINs, passwords, TFNs, MFA codes or banking codes through public forms.
8. Complaints
Concerns can be raised by the customer, a trusted support person or an authorised representative by contacting [email protected] or 0452 323 571.
Partner referrals and pickup services
service partner staff must not pressure or unduly influence residents, families, parents, students, staff, clients or vulnerable persons to make a referral, approve a quote or use our services. service partner referral incentives should be disclosed where relevant, and organisation service credit is preferred over personal staff reward payment.
For aged care, school, disability, community or service partner pickup services, only the information reasonably needed to identify the device/order should be collected. Medical details, care-plan details, unnecessary student-sensitive details, device passcodes and banking information should not be submitted through public or participant forms.
Campus, school, seniors and neighbourhood safeguards
Integrated 18 May 2026 Trusted helper Guidance and Directory Terms
Campus Help, Neighbourhood Help and Ambassador Network pathways may involve students, seniors, carers, vulnerable persons, school communities, families, NDIS-adjacent requests, home visits or other contexts where extra care is required.
- School or under-18 support may require parent/guardian involvement, Working with Children Check and additional controls.
- Campus Help must follow academic integrity expectations and must not involve cheating, request allocation writing or impersonation.
- Home visits, aged care, NDIS-adjacent or vulnerable-person support may require extra verification, public meeting place rules, service partner insurance or other safeguards.
- Ambassadors are referral connectors only unless separately approved as service partners.
NDIS, aged care and support-organisation technology requests
Your IT & Tech Mates and Quick Help are not NDIS registered service partners, aged care service partners, health service partners, personal care service partners, support coordinators, plan managers, transport service partners, crisis services or care-service service partners unless expressly and lawfully stated in writing.
Our role is limited to IT and technology help, device support, home technology support, repair, pickup/return coordination and related customer-service support. Where a request comes from an NDIS service service partner, aged care service service partner, support worker, carer, family member or organisation, we may assist that organisation and its client, resident, participant or customer with technology needs only, subject to consent, authority, privacy, safety and service partner suitability checks.
We do not provide disability supports, aged care services, health services, personal care, therapy, plan management, support coordination, care advice, emergency support or government-funded care services. The person or organisation requesting support remains responsible for confirming funding eligibility, authority to request the work, consent, care-service obligations and any NDIS, aged care, workplace, privacy or safeguarding requirements that apply to them.
Senior, support-organisation, accessibility and assisted-booking technology support
Our guided intake may provide dedicated pathways for seniors, clients or participants supported by NDIS service service partners, people with accessibility needs, carers, family members, support workers and people requesting help for someone else. We may ask who should be contacted first, whether a support person should be copied, whether consent has been confirmed, whether patient step-by-step support is preferred and whether accessibility or home-visit notes are needed.
We do not provide medical, therapeutic, disability-support, aged care, personal care, transport, emergency, financial, legal or crisis services. Technology support for a person with disability, an NDIS participant, an aged care resident, a senior or a client of a support organisation is not a promise that we are an NDIS registered service partner, aged care service partner, health service partner, support coordinator, plan manager, care-service service partner or emergency responder unless expressly stated in writing.
Safeguards for tutoring, scam/security and home visits
For tutoring-related, student, senior, home-visit, pickup, scam/security or accessibility-sensitive requests, we may require additional review by us, verified service partner matching, family/support-worker involvement, guardian involvement where appropriate, evidence handling limits, privacy controls or service refusal. We may pause work where a person appears confused, pressured, at risk, unsafe, exploited or unable to provide informed consent.
Reports about poor conduct or unsafe behaviour
Customers and authorised support people may report poor performance, scam concerns, rude behaviour, inappropriate conduct, no-shows, unsafe behaviour, property concerns, tutoring safety issues or other concerning events. We may investigate, restrict a service partner, hide a profile, require further checks, decline a referral reward, remove a review, or recommend that the customer contact police, banks, ReportCyber, Scamwatch, IDCARE, NDIS complaints channels, eSafety or other specialist services where appropriate.
Guided support, seniors, NDIS/accessibility and assisted requests
Requests involving seniors, NDIS participants, accessibility needs, carers, support workers, family members or vulnerable customers may require additional consent, contact, access, safeguarding, service partner suitability and escalation checks.
Quick Help is not an emergency, medical, legal, financial, crisis, police or government service. Scam/security and safety guidance may be provided as practical support, but customers should contact their bank, emergency services, police, the relevant regulator or another qualified authority where appropriate.
We may prioritise, pause, restrict, decline or escalate requests where there are concerns about safety, coercion, abuse, privacy, consent, suitability, service suitability or risk to a vulnerable person.
support request safeguards for seniors, accessibility and help-for-someone-else requests
Where a support request relates to a senior customer, accessibility need, NDIS-related technology request, aged care client IT request or help-for-someone-else request, we may keep the support request under review by us before assigning it to a service partner. We may limit the information shared with service partners to what is reasonably needed for the technology-help task.
Customers, carers, family members, support workers and organisations should not send passwords, one-time codes, banking details, identity documents, medical records or care-plan information through general email or support request replies.
Student, guardian and vulnerable-person safeguards
Where a request involves a child, vulnerable person, aged-care setting, disability support context, school/campus program, guardian, carer or safety concern, we may require additional verification, guardian approval, authorised contact checks, service partner clearance review, supervision by us, evidence restrictions or refusal of service.
Trusted helper guidance, campus programs and customer portal terms
These terms are supplemented by additional service policies for Trusted helper/Campus partner identities, Student Guidance Requests, private Guidance Offers, Guidance Packages, Customer Room and My Help dashboard, service partner Store orders, Resolution Centre links, matching/service coordination, payment records and public Trusted helper Directory trust cards.
Read these additional policies where relevant: Student Guidance and Trusted helper Guidance Offer Terms, Trusted helper Directory and Trust Card Terms, Campus partner and Campus Partner Program Terms, Guidance Packages and Follow-up Program Terms, Guidance Rewards, Referral and amount Policy, Request Routing and Alerts Policy, Customer Room, My Help and Resolution Centre Terms, and Service Partner Orders and Resolution Centre Terms.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, service partner, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Service Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Fraud, Scam and Integrity Controls
All services, bookings, referrals, ambassador activity, service partner arrangements, payment claims, warranty claims, reviews and customer communications are subject to the Fraud, Scam and Integrity Policy. Your IT & Tech Mates may review service notes, booking records, quote records, invoice records, payment records, customer messages, photos, timestamps, referral records, device records and other available evidence when assessing fraud, scam activity, off-service payment, referral reward eligibility, disputes, chargebacks, warranty claims or policy breaches.
Prohibited conduct includes fake jobs, self-referrals, referral manipulation, duplicate claims, artificially splitting jobs, misuse of referral rewards, misleading reviews, payment bypassing, false identity or qualification claims, pressure selling, harassment, financial exploitation, suspicious account activity, misuse of customer data, and attempts to interfere with website records, payment controls or dispute processes.
Your IT & Tech Mates referral reward and referral model
Total service referral reward: The standard total service referral reward is 13.5% of the eligible paid job value, unless a different written program rule is approved by Your IT & Tech Mates.
Referral reward: The standard referral reward is 5% of the eligible paid job value. It is calculated as a percentage of the eligible completed and paid job value, not as a fixed dollar reward table.
Included inside the service referral reward: The 5% referral reward is included inside the 13.5% total service referral reward. It is not added on top of the customer price, and it does not create a separate extra charge unless a separate written written public offer says otherwise.
Referral rewards, ambassador rewards, partner referral rewards, service partner referral rewards, lead fees and incentives are not automatic and subject to eligibility checks. Payment is normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and team checks.
Referral rewards are not lifetime rewards, recurring rewards, ongoing referral rewards, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or referral reward payments are processed after review and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Online service payment required: A referral, ambassador, partner, service partner, lead or referral reward payment only qualifies where the related job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates service payment process. Cash payments, direct technician payments, direct service partner payments, private bank transfers, PayID transfers made outside our service, cheques, cash-in-hand payments, personal payment links, side deals, split payments, payment redirection, off-service work and unrecorded payments do not qualify for referral reward, referral rewards, ambassador rewards, partner fees, lead fees or incentives.
This clause must be read with the Payment and referral reward Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Service Partner Terms and Fraud, Scam and Integrity Policy.
Online service payment required
This policy explains that referral rewards, ambassador rewards, partner referral rewards, service partner referral rewards, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates service payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or service partner payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our service, personal payment links, side deals, split payments, payment redirection, off-service work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, referral reward, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.
Senior-friendly and vulnerable person referral safeguards
Referral rescue cards may include senior-friendly tech help, grandparent tech lifeline, scam support or home technology help. These tools must be shared respectfully and only with people who may reasonably want the information.
- Do not pressure, confuse, rush or mislead a vulnerable person into opening a link, requesting help, making a booking or sharing information.
- A referred person can close the page if it is not useful and is not signed up merely by opening the link.
- If a person appears unable to understand the referral, booking or payment decision, we may ask for an appropriate support person, authorised contact or additional confirmation before proceeding.
- Private help details should not be shared with the referrer unless the referred person clearly authorises it or the law permits it.
Current feature safety update
These terms are updated for current Your IT & Tech Mates and TheFixers.APP features, including QuoteMe, Quick Help, customer rooms, student proof, campus help, skill profiles, Live Resume, referrals, provider help, organisation handovers, uploaded media, reviews, ratings and business/software/AI callback requests.
- Requests, quotes, referrals, student proof, skill labels, reviews, sign-offs and provider actions are reviewed where needed before work or public sharing continues.
- No payment, booking, referral reward, provider approval, student approval, public profile or public proof is automatic.
- Private customer details must not be published in reviews, MateCard, Live Resume, referral messages, task proof, screenshots or public examples without permission.
- Users must not send passwords, PINs, MFA codes, banking codes, card details or private login information through public forms, messages or uploads.
- Users must keep accounts and MFA codes private and must not try to bypass private dashboards, redirects or access controls.
Safeguarding and private information update
Students, helpers, customers, providers and organisations must stop and ask for help if a task becomes unsafe, unclear, private, pressured or outside the agreed scope.
- Do not ask for or share passwords, PINs, MFA codes, banking codes or card details.
- Do not handle private banking, private accounts, identity documents, intimate images or sensitive personal information unless a proper authorised process applies.
- Do not complete assignments, tests, exams, graded work or impersonation tasks for another person.
- Beginner-friendly labels are guidance only. They do not mean a task is risk-free.
- Volunteer-tagged student tasks must be safe, limited and genuinely voluntary. Paid tasks must be clearly marked before acceptance.
Uploads must be safe to share and relevant to the request. Users must crop or remove private details before uploading proof images, task images or screenshots.
- Do not upload passwords, banking screens, account recovery screens, card details, private messages, device serial numbers, customer-identifying screenshots or private photos without permission.
- Do not upload intimate images, abusive images, altered images, deepfake images or images shared without consent.
- We may remove or hide uploads that create privacy, safety, legal, trust or brand risk.
Student Business Advice Mission, Engagement and Evidence Terms
Effective update: 3 July 2026.
1. Definitions
- Advice Mission means a learning, review, checklist, suggestion, report or feedback activity completed by a student or student participant for resume proof, skill development, portfolio evidence or general business improvement suggestions.
- Student means a person using the platform to complete learning, proof, advice, community help, guidance, student ambassador, campus helper, Live Resume or related activities.
- Business means any business, organisation, partner, referrer, service partner, provider, campus partner, local group or other requester that asks for, receives, reviews or acts on an Advice Mission.
- Engagement Decision means the recorded choice made after an Advice Mission, including feedback only, paid task offer, TheFixers-managed quote, interview or role pathway, concern report, no response closure, or any other written outcome approved by the platform.
- Evidence Record means the records available to assess a mission, decision, payment, quote, safety issue, dispute or closure outcome, including mission ID, request details, messages, timestamps, submitted proof, file permissions, scope notes, payment or quote status, feedback, safety flags and review notes.
2. Advice Missions are not internships, employment or free labour
Advice Missions are designed for learning proof, feedback, portfolio development and general suggestions. They are not described or treated as internships. They are not employment, casual work, work experience, vocational placement, traineeship, apprenticeship, contractor engagement, labour hire, agency work or staff replacement unless there is a separate written arrangement that expressly says so and complies with applicable law.
A Business must not use an Advice Mission to obtain unpaid implementation, ordinary business operations, rostered work, customer handling, private system administration, ongoing duties, staff cover, direct management of the Student as a worker, or any work that should properly be paid or formally engaged.
3. Business engagement choices after advice
| Choice | Permitted use | Record required |
|---|---|---|
| Feedback only | The Business gives feedback, permission decisions and review comments. No extra work is requested. | Feedback, proof permission, outcome status and close reason. |
| Paid task offer | The Business wants the Student to perform a defined paid task or deliverable. | Task title, deliverable, exclusions, price or payment path, deadline, revision limit, acceptance, completion and close status. |
| TheFixers-managed quote | The requested work involves higher risk, systems, data, security, customer information, websites, accounts, payments, remote access, repair work or quality control. | Quote request, risk note, responsible provider or review owner, scope, approval and handover outcome. |
| Interview or role pathway | The Business wants ongoing, rostered, supervised, staff-like or recurring work. | Role or interview invitation, hiring notes and acknowledgement that the arrangement is outside the Advice Mission. |
| Concern report | A party reports unsafe conduct, free-work pressure, privacy concerns, payment confusion, poor quality, harassment, fraud or policy breach. | Concern type, message trail, evidence, review owner, safety action and closure outcome. |
| No response closure | The Business does not respond within the review window or the platform closes the mission for non-response. | Reminder record, non-response status and proof outcome for the Student. |
4. Paid task pre-start conditions
No paid task should start until the platform or relevant parties have recorded the task title, deliverable, exclusions, price or quote path, deadline, revision limit, acceptance, communication expectations, payment or approval status, safety rules and completion process.
Extra work, additional revisions, expanded scope, urgent work, off-platform work, private access, system access or ongoing support require a new written approval or separate task record.
5. Student obligations and safety rules
- Students must give honest, skill-appropriate advice and must not claim qualifications, licences, experience, insurance, employment status or authority they do not have.
- Students must not request, receive, store or use passwords, PINs, MFA codes, banking codes, payment card details, identity documents or unnecessary private customer, client, employee or business information.
- Students must not access business systems, email accounts, cloud accounts, websites, advertising accounts, social media accounts, payment systems, customer databases or devices unless a separate approved paid task, managed quote or authorised service arrangement exists.
- Students may decline or stop a task where the request becomes unsafe, unpaid implementation, unclear, unlawful, harassing, outside skill level, outside scope or inconsistent with these terms.
- Students must keep any Live Resume, MateCard, portfolio, public proof, screenshot, case study or profile summary business-safe and must remove or avoid confidential, private, identifying or commercially sensitive information unless written permission allows disclosure.
6. Business obligations and prohibited conduct
- A Business must not pressure a Student to perform free work, work outside scope, communicate off-platform to avoid records, bypass approved payment or quote controls, or provide services before a decision and scope are recorded.
- A Business must not provide unnecessary passwords, access codes, MFA codes, payment details, customer records, private data or unsafe system access to a Student.
- A Business must not represent that a Student is its employee, contractor, agent, intern, representative, authorised technician, professional adviser or service provider unless a separate written and lawful arrangement exists.
- If a Business directly hires, employs, engages, contracts with or otherwise controls a Student outside the platform, the Business is responsible for all employment, contractor, tax, superannuation, insurance, workplace safety, award, minimum wage, child safety, working with children, visa, confidentiality, privacy, intellectual property and other obligations that apply.
- A Business must verify Student advice before implementing it and must obtain qualified professional advice where the matter involves legal, accounting, tax, financial, medical, engineering, cyber security, privacy, employment, safety, regulated, high-risk or business-critical decisions.
7. Platform role
The platform may provide request intake, routing, message tools, proof records, decision prompts, referral tracking, status records, dispute review tools, evidence records, quote handover options, safety controls and review processes. Unless a separate written managed-service agreement says otherwise, the platform is not the employer of a Student, not the employer of a Business, not a labour hire provider, not a registered training organisation, not an education provider, not a migration agent, not a legal adviser, not a financial adviser and not a guarantor of business outcomes.
8. Evidence, dispute and closure records
For disputes, payment issues, reward claims, referral claims, safety reports, proof disputes, quality concerns, no-response closures or scope disputes, the platform may rely on the Evidence Record. The Evidence Record may include who was involved, what was requested, when events occurred, why a decision was made, what evidence was submitted, safety flags, message records, proof records, quote notes, payment or approval status, closure status and review notes.
Parties must not delete, manipulate, falsify, backdate, fabricate or interfere with records, screenshots, referral codes, proof records, messages, timestamps, feedback, payment records, reviews or evidence. The platform may suspend access, decline rewards, decline proof publication, block public profiles, close a mission or report serious misuse where records appear unreliable or unsafe.
9. Privacy, confidentiality and proof use
The platform may collect, use, store and disclose personal information, business information, profile information, proof records, messages, files and evidence to operate the service, verify accounts, assess eligibility, route requests, process payments or rewards, create proof records, prevent fraud, protect vulnerable persons, manage disputes, comply with law and improve safety. Privacy handling is subject to the Privacy Policy and any applicable privacy law.
Students may use sanitised, non-confidential and permission-safe summaries of Advice Missions for Proof Builder, SkillStack, MateCard, Live Resume or portfolio purposes. Private customer information, client details, business secrets, system information, passwords, financial details, health information, identifying images, private documents and confidential material must not be published without permission and must be removed if the platform reasonably requires it.
10. Intellectual property and mission outputs
Unless otherwise agreed in writing, Student advice, templates, summaries, checklists, reflections and proof notes remain subject to the platform proof and profile policies. A Business may use the advice it receives for internal review and decision-making, but may not falsely attribute, sell, publish, modify or commercially exploit a Student profile, Live Resume item, MateCard, testimonial, proof record or name without permission. Where a paid task or managed quote is accepted, intellectual property terms should be recorded in the task scope or quote.
11. Consumer guarantees, non-excludable rights and Australian law
Nothing in these terms excludes, restricts or modifies any consumer guarantee, statutory guarantee, employment right, privacy right, workplace right, refund right or other right that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law, the Fair Work Act, privacy laws, workplace laws or other applicable laws.
Subject to those non-excludable rights, Student advice is general in nature and is not guaranteed to be complete, suitable, professional, error-free or appropriate for every business use. A Business is responsible for deciding whether to implement advice and for obtaining appropriate professional, technical, legal, financial, employment, privacy or safety advice where needed.
12. Suspension, refusal and platform action
The platform may refuse, pause, remove, close, hide, downgrade, suspend, investigate or require changes to an Advice Mission, paid task, proof item, Live Resume summary, referral record, business decision, quote request, review, media item, message, public profile or account where there is suspected fraud, unsafe conduct, pressure for unpaid work, privacy risk, payment bypassing, harassment, misleading conduct, unlawful conduct, poor evidence, identity concerns, repeated non-response or breach of these terms.
13. Governing law
These terms are governed by the laws of Victoria, Australia and applicable Commonwealth laws. Courts and tribunals with jurisdiction in Victoria and Australia may deal with disputes, subject to any mandatory consumer, workplace, privacy or small-claims rights that apply.
Free tools, checkers and guides
We provide some free online tools, checkers, calculators, guides, examples and templates to help customers understand common technology, repair, scam-safety and service questions.
These free resources are general information only. They are provided to help you think through an issue, not to make a final decision for you.
We take reasonable care when preparing and improving these tools, but we do not promise that every result is accurate, complete, current, suitable for your situation, safe to rely on, or free from errors. A tool may miss a risk, flag something incorrectly, estimate a price differently from a real quote, or give a result that does not fit your circumstances.
You are responsible for checking any result before relying on it. Important, urgent, high-risk or business-critical decisions should be confirmed with a suitably qualified professional.
Free tools and guides are not legal, financial, tax, medical, insurance, migration, employment, education, cyber incident response, forensic, safety, engineering or other professional advice. They are not a substitute for a proper assessment by a qualified adviser, technician, provider, regulator, bank, insurer or emergency service.
You use free tools and guides at your own risk. To the maximum extent allowed by law, we are not responsible for loss, delay, missed warnings, incorrect assumptions, business interruption, lost data, account compromise, financial loss or other damage arising from your use of, or reliance on, a free tool or guide.
Do not enter passwords, passcodes, one-time codes, banking details, card numbers, Medicare numbers, licence details, identity documents, private keys, recovery phrases, confidential business records or other sensitive personal information into any free tool or public form.
If you have paid money to a suspected scammer, shared banking details, entered a password, installed remote access software, lost access to an account, or believe a device or account is compromised, treat it as urgent and contact your bank, relevant provider, official authorities or a suitably qualified professional.