Your IT & Tech Mates
Provider Partner Referral Policy
Referral rules for aged care providers, schools, clinics, NDIS/community providers, businesses and other organisations.
Last updated: 15 May 2026
1. Who this policy applies to
This policy applies when a provider, organisation, staff member, contractor, volunteer or representative refers residents, families, parents, students, staff, clients, customers or other organisations to Your IT & Tech Mates.
2. Permission required before referral
A provider must only submit a referral where the referred person, or their authorised representative, has agreed for their contact details and request details to be shared with Your IT & Tech Mates for that specific technology-help request.
Providers must not upload contact lists, resident lists, student lists, parent lists, client lists or staff lists for referral marketing unless there is a lawful basis and proper consent for that specific use.
3. No pressure, coercion or undue influence
Provider staff must not pressure, mislead, coerce, harass or unfairly influence residents, families, parents, students, staff or clients to use our services, permit a referral or approve a quote.
Extra care is required where the person is older, vulnerable, a student, a person with disability, a resident in care, or someone who relies on the provider for support, accommodation, education, care or services.
4. Referral reward disclosure
If the provider, organisation or staff member may receive service credit, account credit, discount, donation credit, cash reward or other benefit, that incentive should be disclosed where relevant before or at the time of the referral. Referral messages, flyers and QR cards must not hide material reward conditions.
5. Preferred incentive type
Organisation service credit is preferred over personal staff payouts. Your IT & Tech Mates may refuse, pause or convert a personal reward into organisation credit if a conflict of interest, perceived conflict, procurement concern, safeguarding concern or professional-boundary issue may arise.
| Provider reward type | Intended use |
|---|---|
| Organisation service credit | Credit toward future pickup, repair, onsite, remote-support or service invoices. |
| Donation or technology-fund credit | Credit for a school, community group, resident-support fund or approved program. |
| Staff reward | Only where permitted by the provider and not creating a conflict or pressure concern. |
| Tracking only | Referral attribution without a financial reward. |
6. What must not be submitted
- device PINs, passcodes, passwords, MFA codes, banking codes, security codes, seed phrases or private keys;
- medical, health, care-plan, diagnosis, treatment or medication information;
- student-sensitive details beyond what is reasonably needed to identify the device/order;
- bank account, payout or card details inside referral forms;
- private customer names, resident names, student names or payout information for any public leaderboard or public display.
7. Eligibility and admin review
Rewards and service credits are not guaranteed. Admin may mark a provider referral as conflict-of-interest, duplicate, self-referral, already-known customer, not permissioned, pressure concern, suspicious, not eligible, cancelled, refunded, disputed, charged back or otherwise unsuitable for reward.
8. Reward timing and ledger handling
Eligible provider referral credits only become available after the referred job is completed, customer payment is confirmed, the required hold period has passed, and admin review is clear. Refunds, disputes, chargebacks, cancellations and late issues can delay, reverse, flag or cancel the reward.
Provider credits are manual unless we expressly agree otherwise in writing. Provider credits do not create employment, agency, partnership, franchise, subcontracting or authority to represent Your IT & Tech Mates.
9. Public display and privacy
No public leaderboard, tally, flyer or website page may show private customer names, resident names, student names, full addresses, phone numbers, email addresses, payout details, bank details, medical details, student-sensitive details, device passcodes or internal notes.
10. Commercial electronic messages and marketing
Providers must not send spam, use harvested lists, impersonate us, run misleading advertising, create fake reviews, hide incentives or suggest they are authorised to quote, discount, repair, collect money or provide warranties for us. Any electronic referral marketing must identify the sender and include unsubscribe/opt-out handling where required.
11. Suspension, reversal and program changes
Your IT & Tech Mates may pause, suspend, reverse, reduce, cancel or refuse referral credits where needed to protect customers, providers, students, residents, families, the business, the public, or the integrity of the referral program.
12. Relationship with other terms
This policy works together with our Referral terms, Referral policy, Privacy policy, Safeguarding policy and any provider account terms or signed agreement.
This document is practical policy wording for publication and should be reviewed by a qualified Australian lawyer before being relied on as final legal advice.