Your IT & Tech Mates
Provider Partner Referral Policy
Referral rules for aged care providers, schools, clinics, NDIS/community providers, businesses and other organisations.
Last updated: 15 May 2026
1. Who this policy applies to
This policy applies when a provider, organisation, staff member, contractor, volunteer or representative refers residents, families, parents, students, staff, clients, customers or other organisations to Your IT & Tech Mates.
2. Permission required before referral
A provider must only submit a referral where the referred person, or their authorised representative, has agreed for their contact details and request details to be shared with Your IT & Tech Mates for that specific technology-help request.
Providers must not upload contact lists, resident lists, student lists, parent lists, client lists or staff lists for referral marketing unless there is a lawful basis and proper consent for that specific use.
3. No pressure, coercion or undue influence
Provider staff must not pressure, mislead, coerce, harass or unfairly influence residents, families, parents, students, staff or clients to use our services, permit a referral or approve a quote.
Extra care is required where the person is older, vulnerable, a student, a person with disability, a resident in care, or someone who relies on the provider for support, accommodation, education, care or services.
4. Referral reward disclosure
If the provider, organisation or staff member may receive service credit, account credit, discount, donation credit, cash reward or other benefit, that incentive should be disclosed where relevant before or at the time of the referral. Referral messages, flyers and QR cards must not hide material reward conditions.
5. Preferred incentive type
Organisation service credit is preferred over personal staff payouts. Your IT & Tech Mates may refuse, pause or convert a personal reward into organisation credit if a conflict of interest, perceived conflict, procurement concern, safeguarding concern or professional-boundary issue may arise.
| Provider reward type | Intended use |
|---|---|
| Organisation service credit | Credit toward future pickup, repair, onsite, remote-support or service invoices. |
| Donation or technology-fund credit | Credit for a school, community group, resident-support fund or approved program. |
| Staff reward | Only where permitted by the provider and not creating a conflict or pressure concern. |
| Tracking only | Referral attribution without a financial reward. |
6. What must not be submitted
- device PINs, passcodes, passwords, MFA codes, banking codes, security codes, seed phrases or private keys;
- medical, health, care-plan, diagnosis, treatment or medication information;
- student-sensitive details beyond what is reasonably needed to identify the device/order;
- bank account, payout or card details inside referral forms;
- private customer names, resident names, student names or payout information for any public leaderboard or public display.
7. Eligibility and our review
Rewards and service credits are not guaranteed. We may mark a provider referral as conflict-of-interest, duplicate, self-referral, already-known customer, not permissioned, pressure concern, suspicious, not eligible, cancelled, refunded, disputed, charged back or otherwise unsuitable for reward.
8. Reward timing and ledger handling
Eligible provider referral credits only become available after the referred job is completed, customer payment is confirmed, the required hold period has passed, and our review is clear. Refunds, disputes, chargebacks, cancellations and late issues can delay, reverse, flag or cancel the reward.
Provider credits are manual unless we expressly agree otherwise in writing. Provider credits do not create employment, agency, partnership, franchise, subcontracting or authority to represent Your IT & Tech Mates.
9. Public display and privacy
No public leaderboard, tally, flyer or website page may show private customer names, resident names, student names, full addresses, phone numbers, email addresses, payout details, bank details, medical details, student-sensitive details, device passcodes or private service notes.
10. Commercial electronic messages and marketing
Providers must not send spam, use harvested lists, impersonate us, run misleading advertising, create fake reviews, hide incentives or suggest they are authorised to quote, discount, repair, collect money or provide warranties for us. Any electronic referral marketing must identify the sender and include unsubscribe/opt-out handling where required.
11. Suspension, reversal and program changes
Your IT & Tech Mates may pause, suspend, reverse, reduce, cancel or refuse referral credits where needed to protect customers, providers, students, residents, families, the business, the public, or the integrity of the referral program.
12. Relationship with other terms
This policy works together with our Referral terms, Referral policy, Privacy policy, Safeguarding policy and any provider account terms or signed agreement.
Ambassador-invited providers and provider rewards
Integrated 18 May 2026 Master Guidance and Directory Terms
Provider terms also apply to providers who are invited by ambassadors, upgrade from ambassador status, apply for provider access, or seek to accept Campus Help, Neighbourhood Help, provider pickup or other Quick Help job categories.
Provider approval and category access
Provider approval is not automatic. Your IT & Tech Mates may approve, partially approve, reject, suspend, restrict or request more information from a provider or provider applicant. Approval may be limited to certain categories, locations, service formats or job types.
Certificates, checks and insurance
- Public liability insurance may be required for in-person, pickup, home visit, senior support, business visit or neighbourhood work.
- Professional indemnity insurance may be required for tutoring, study support, assignment planning, advice, training, consulting or business support.
- Working with Children Check may be required for school, under-18 or minor-related support.
- Identity, business, licence, qualification or other checks may be required depending on the service category and risk profile.
- Expired, missing, rejected or unreviewed certificates may lock related job categories until updated and reviewed.
Independent provider responsibility
Unless a separate written agreement says otherwise, approved providers are responsible for their own ABN, tax, insurance, licences, qualifications, checks, equipment, conduct and legal obligations.
Referral tracking may include customer referrals, Ambassador Network referrals, provider invite referrals, QR code referrals, campus referrals, neighbourhood referrals and campaign referrals.
- Referral rewards, ambassador commissions and provider invite bonuses are not guaranteed.
- Eligibility may depend on correct attribution, booking completion, payment confirmation, refund or cancellation checks, duplicate checks, fraud review, hold periods and compliance with program rules.
- Ambassadors must not spam, mislead customers, make false earnings claims, imply official school/university endorsement without approval or collect private credentials.
- Provider invite rewards, where offered, may only become payable after the invited provider is approved and completes qualifying paid work.
Out-of-zone and preferred-zone referrals
Ambassadors may be able to refer broadly, but preferred visibility or zone benefits may only apply inside approved zones, specialities or campaigns. Your IT & Tech Mates may review, adjust or remove zone benefits if a zone is inactive, saturated, unsafe or unsuitable.
Provider profiles, promotion links and referral integrity
Providers may receive public profiles, promotional links, QR codes, ratings, reviews, booking statistics, service-area information and share tools. Providers must ensure profile content and shared claims are accurate, not misleading and limited to approved services, locations, certificates and job types. Providers must not imply guaranteed results, fake reviews, hidden pricing, false credentials, NDIS/government endorsement, university/school endorsement or Your IT & Tech Mates employment/agency status unless expressly authorised.
Conduct reports and referral consequences
Poor performance, scam concerns, rude behaviour, no-shows, unsafe behaviour, misleading service claims, inappropriate conduct, fake credentials, property concerns, tutoring safety concerns or repeated cancellations may affect provider visibility, referral eligibility, pickup eligibility, profile status, review publication and job-type access. We may hold, decline or reverse referral credit where a booking is invalid, unsafe, disputed, fraudulent, cancelled, spam, self-referred or connected to conduct concerns.
Guided intake referral links and profile sharing
Referral links, QR codes and share tools may route users to guided intake pages, student support, senior support, support-organisation technology support and accessibility support, scam/security help, device repair, provider profiles, ambassador profiles or direct booking pages. Referral credit, visibility or statistics may depend on valid clicks, requests, bookings, completion, review status and fraud checks.
Referral participants must not spam, mislead, impersonate, imply false endorsement, pressure vulnerable users, create fake bookings, farm reviews or use referral tools for scam activity. We may disable links, remove referral credit, restrict accounts or investigate suspicious activity.
Job board referrals and commission tracking
Referral codes, links or names may be captured when a person posts a service request board request, requests a provider profile, submits a tutoring or campus request, accepts a quote or proceeds to a job. Referral tracking does not by itself create an entitlement to a reward, commission or payment.
A referral reward or commission may be marked pending, eligible, approved, payable, paid, held, rejected, cancelled or otherwise reviewed. Unless we expressly agree otherwise in writing, commission is not payable until the referred request has been accepted by us, completed, invoiced, paid by the customer, passed fraud and duplicate checks, and approved by our authorised team.
We may reject or hold commissions for self-referrals, duplicate claims, misleading referrals, spam, fake jobs, cancelled jobs, refunded jobs, chargebacks, inappropriate tutoring requests, academic integrity concerns, unsafe requests, referral gaming or conduct that breaches our terms or policies. Automated payment or payout features may be disabled even where referral tracking is visible.
Master guidance, campus programs and customer portal terms
These terms are supplemented by new feature-specific policies for Master/Campus Master identities, Student Guidance Requests, private Guidance Offers, Guidance Packages, My Help dashboard, Provider Store orders, Resolution Centre links, matching/service coordination, payment records and public Master Directory trust cards.
Read these additional policies where relevant: Student Guidance and Master Guidance Offer Terms, Master Directory and Trust Card Terms, Campus Master and Campus Partner Program Terms, Guidance Packages and Follow-up Program Terms, Guidance Payout-Ready Ledger and Margin Policy, Matching, Automation and Work Queue Policy, Customer Portal, My Help and Resolution Centre Terms, and Provider Store Orders and Resolution Centre Terms.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, provider, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Provider Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Cash Payments, Off-Platform Payments and Commission Eligibility
Referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, promotional incentives and any other commission-based payments are only eligible where the relevant job, lead, booking, customer, quote, invoice and payment are properly recorded, approved and processed through the approved Your IT & Tech Mates process.
Unless Your IT & Tech Mates expressly approves otherwise in writing, no commission, referral reward, ambassador reward, partner fee, provider commission, lead fee or incentive is payable for any job, lead, customer, repair, service, pickup, sale or related opportunity that is paid in cash, paid directly to a technician, provider, ambassador, referrer or partner, paid by private bank transfer, paid through an unapproved payment method, completed as a side deal, or otherwise handled outside the approved Your IT & Tech Mates booking, invoicing, payment or record-keeping process.
Off-platform or unrecorded arrangements may void commission eligibility, referral tracking, partner attribution, reward eligibility, dispute assistance, payment support, service records, promotional benefits and related protections to the extent permitted by law.
If a customer, technician, provider, ambassador, referrer, partner or any other person attempts to bypass the approved Your IT & Tech Mates process to avoid fees, commission rules, payment controls, record keeping, customer protections or dispute processes, Your IT & Tech Mates may withhold, cancel, reverse, reduce, offset or refuse any related commission, reward, referral payment, partner payment or incentive.
Nothing in this clause limits any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Provider, Partner and Ambassador Integrity
Providers, partners, ambassadors, referrers and related participants must act honestly, professionally and safely. They must not misrepresent qualifications, licences, insurance, experience, verification status, customer approval, prices, warranties, discounts, authority to act for Your IT & Tech Mates, or government or platform affiliation.
They must not request or encourage off-platform payments, cash payments, private transfers, personal financial arrangements, gifts, loans, cash withdrawals, account access, unnecessary passwords, unnecessary sensitive information, or side deals connected with a Your IT & Tech Mates lead, booking, customer or service opportunity.
They must not exploit, coerce, intimidate, manipulate or pressure customers, seniors, NDIS participants, students, carers, families, support workers, vulnerable persons or business customers. Suspected scam activity, financial abuse, unsafe conduct, false documents, false claims, off-platform payment requests or customer exploitation may result in investigation, removal, commission reversal, withheld payment, referral reward cancellation, service restriction and/or reporting to authorities where lawful and appropriate.
Fraud, Scam and Integrity Controls
All services, bookings, referrals, ambassador activity, provider arrangements, payment claims, warranty claims, reviews and customer communications are subject to the Fraud, Scam and Integrity Policy. Your IT & Tech Mates may review service notes, booking records, quote records, invoice records, payment records, customer messages, photos, timestamps, referral records, device records and other available evidence when assessing fraud, scam activity, off-platform payment, commission eligibility, disputes, chargebacks, warranty claims or policy breaches.
Prohibited conduct includes fake jobs, self-referrals, referral manipulation, duplicate claims, artificial job splitting, commission farming, misleading reviews, payment bypassing, false identity or qualification claims, pressure selling, harassment, financial exploitation, suspicious account activity, misuse of customer data, and attempts to interfere with systems, records, payment controls or dispute processes.
Cross-linked integrity, payment and safety terms
These terms must be read together with our Terms and Conditions, Service Terms, Payment and Warranty Terms, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms, Provider Device Pickup Terms, Repair, Software and Data Risk Notice, Fraud, Scam and Integrity Policy, Payment and Commission Integrity Policy, Dispute and Evidence Policy, Booking and No-show Policy, Electronic Consent Policy, Privacy Policy and any quote, invoice, service form, booking confirmation or written approval that applies to your service.
We may use booking records, quote records, invoices, payment records, referral records, customer messages, technician notes, call logs, emails, SMS records, photos, timestamps, device/browser indicators, IP indicators, pickup records and other available evidence to assess disputes, refunds, warranty claims, chargebacks, commission claims, fraud risks, referral attribution and policy compliance.
Nothing in this section excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Payment and commission integrity
Your IT & Tech Mates uses its own commission, referral, ambassador, provider, partner and reward model. No external marketplace, app or third-party commission model applies unless we expressly adopt it in writing for a particular program.
A job, lead, referral or partner opportunity only qualifies for referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees or incentives if it is a qualifying job under the applicable Your IT & Tech Mates terms. This generally means the job must be properly recorded before work begins, approved by us, completed, invoiced or recorded by us, paid in full through an approved process, cleared through any hold or review period, and not cancelled, refunded, reversed, charged back, disputed, fraudulent, duplicate, artificial, related-party or otherwise invalid.
Where misconduct, non-payment, refund risk, chargeback risk, fraud, duplicate claims, payment bypassing, artificial job structuring or policy breaches affect a job or payment, we may delay, reduce, withhold, reverse, offset, claw back or refuse the related commission, reward, withdrawal, incentive or partner payment to the extent permitted by law.
Internal ledgers, dashboards, balances, tallies or reward records are administrative records only. They are not bank deposits, stored value accounts, financial products or guaranteed payouts.
Anti-scam, fair use and customer protection
All customers, referrers, ambassadors, providers, partners and technicians must act honestly, professionally and safely. You must not misrepresent identity, authority, pricing, qualifications, insurance, licences, experience, verification status, warranty authority, payment authority or relationship with Your IT & Tech Mates.
The following conduct is prohibited: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, commission farming, artificial job splitting, manipulating job value or timing, referral link manipulation, bots or automation used to generate rewards, misuse of AI or scraping tools, unauthorised data harvesting, reverse engineering, system interference, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading ads, impersonation, brand misuse and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
Extra care is required when services involve seniors, NDIS participants, minors, carers, families, aged-care residents, customers with disability, customers with limited English, schools, care environments, vulnerable persons, sensitive data, account access, CCTV, security systems or business-critical systems. Financial exploitation, coercion, unnecessary password requests, requests for MFA codes, recovery phrases, banking codes, loans, gifts, cash withdrawals or personal financial arrangements are prohibited.
We may pause service, refuse work, restrict access, remove participants, preserve records, request evidence, hold rewards, refuse payouts, cancel rewards, reverse entries, report serious conduct to authorities or take other lawful action where reasonably necessary to protect customers, staff, providers, partners, data, payment integrity, referral integrity, safety or legal compliance.
Provider, partner and subcontractor trust standards
Providers, partners, subcontractors, pickup providers, ambassadors and technicians must follow approved Your IT & Tech Mates processes for customer communication, payment, quoting, device custody, privacy, safety, evidence and completion records. They must not request cash, private transfers, gifts, loans, personal account access, unnecessary passwords, recovery phrases, MFA codes or direct off-platform arrangements connected with a Your IT & Tech Mates lead or customer.
Providers and partners remain responsible for their own licences, ABN, insurance, tax, staff, subcontractors, safety, tools, transport, data handling and legal compliance unless a written agreement says otherwise. They must not represent themselves as employees, legal agents or authorised decision-makers of Your IT & Tech Mates unless we expressly confirm that authority in writing.
Advertising, branding and logo use
Use of the Your IT & Tech Mates name, logo, referral links, badges, screenshots, marketing material, service descriptions or promotional claims is governed by the Advertising, Branding and Logo Use Policy.
Any advertising, referral promotion, ambassador promotion, provider marketing or partner marketing must be accurate, not misleading, and must not imply employment, agency, partnership, franchise rights, exclusivity, guaranteed work, guaranteed income or official endorsement unless we expressly confirm that status in writing.
Paid ads, social posts, websites, business listings, flyers and referral promotions must not impersonate Your IT & Tech Mates, misrepresent pricing, warranty, service coverage, verification, referral rewards or commission eligibility, or encourage cash payment, direct payment, private bank transfer, side deals or off-platform work.
We may require correction, removal or takedown of misleading or unauthorised brand use and may withhold, cancel, reverse or refuse any commission, reward, referral payment or partner payment connected with misleading advertising, unauthorised brand use, fake leads, fake reviews, off-platform payments or other policy breaches.
Nothing in this clause limits any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Your IT & Tech Mates Commission and Referral Model
Total platform commission: 13.5% of the relevant qualifying job value.
Referral reward review: If an eligible referred job is completed and paid, the referral may be reviewed for a 5% manual reward. That 5% is included inside the 13.5% total platform commission; it is not added on top of the customer price.
Payment is manual only and normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and admin checks.
Referral rewards are not lifetime rewards, recurring rewards, trailing commissions, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or commission payments are manual only and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Cash payments, direct technician payments, private bank transfers, side deals, split payments, payment redirection and off-platform or unrecorded payments do not qualify for commission, referral rewards, ambassador rewards, partner fees, lead fees or incentives unless Your IT & Tech Mates expressly approves and records the arrangement in writing.
This clause must be read with the Payment and Commission Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms and Fraud, Scam and Integrity Policy.