Your IT & Tech Mates
Provider Partner Referral Policy
Referral rules for aged care providers, schools, clinics, NDIS/community providers, businesses and other organisations.
Last updated: 15 May 2026
Before you join or participate
Our referral, partner, ambassador, student, provider and community pathways are designed to help eligible participants explore suitable referral, support, service, campus, community, administration, marketing, project, technology and related opportunities.
Participation does not guarantee jobs, income, referrals, leads, bookings, reviews, skill tags, ongoing work, future paid work, commissions, margins, bonuses or any particular outcome.
Participants are not employees of thefixers.app or Your IT & Tech Mates unless a separate written employment agreement is made. Participation does not automatically create an employment, contractor, agency, partnership, joint venture or franchise relationship.
Participants must only accept suitable tasks or referrals, follow all safety, conduct, privacy, guidance and platform rules, comply with any campus, community, provider, customer or partner requirements, and meet any age, tax, legal, insurance, consent, qualification, licensing or parent/guardian requirements that apply.
Australian visa, work rights and eligibility obligations: Participants are responsible for ensuring they have the right to participate, volunteer, refer, provide services, receive payments or undertake any work-related activity in Australia. This includes complying with any visa conditions, work rights, tax, superannuation, ABN, reporting, study, placement, internship, volunteer, contractor or employment obligations that apply to them.
thefixers.app and Your IT & Tech Mates may request reasonable information or evidence to confirm eligibility. Participation may be refused, paused or ended if required information is not provided or if participation may breach legal, visa, work rights or platform requirements.
Student pathway eligibility and review
The student pathway is designed for Australian university and TAFE students whose course, skills or study area match the type of help they want to offer.
Students do not all need to be IT students. Suitable pathways may include technical and non-technical roles, depending on the student’s course, skills, experience and the type of task.
- IT, cybersecurity, networking, software, web and digital media students may be suitable for technology-related tasks.
- Business, management, marketing, accounting and administration students may be suitable for support, coordination, content, customer follow-up, local outreach, ambassador or business-help tasks.
Students must only offer or accept tasks that match their skills, course area, confidence level, location, availability and any safety, legal, visa, work rights, insurance, consent or campus requirements that apply.
Student registration does not mean automatic approval. Before a student can be activated for suitable tasks, The Fixers may review their course or study area, skills, location, age, availability, eligibility and suitable task type. The Fixers may approve, limit, pause or decline student participation if the pathway, task type or eligibility requirements are not suitable.
Student insurance and suitability
Students must only offer or accept tasks that are suitable for their course, skills, experience, age, location, availability, visa conditions and work rights.
Students may be required to show that they are covered by suitable insurance before they can accept certain tasks. This may include public liability insurance for in-person, customer-facing, pickup, delivery, home, business, campus or community tasks, and professional indemnity insurance for advice, consulting, planning, tutoring, training, business support or technical recommendation tasks.
Insurance may be held by the student, their business, an approved provider, an education provider, a placement program, or another approved arrangement, where we accept that arrangement in writing.
Student registration does not mean insurance is approved. We may refuse, limit, pause or remove access to tasks if suitable insurance or eligibility evidence is not provided.
1. Who this policy applies to
This policy applies when a provider, organisation, staff member, contractor, volunteer or representative refers residents, families, parents, students, staff, clients, customers or other organisations to Your IT & Tech Mates.
2. Permission required before referral
A provider must only submit a referral where the referred person, or their authorised representative, has agreed for their contact details and request details to be shared with Your IT & Tech Mates for that specific technology-help request.
Providers must not upload contact lists, resident lists, student lists, parent lists, client lists or staff lists for referral marketing unless there is a lawful basis and proper consent for that specific use.
3. No pressure, coercion or undue influence
Provider staff must not pressure, mislead, coerce, harass or unfairly influence residents, families, parents, students, staff or clients to use our services, permit a referral or approve a quote.
Extra care is required where the person is older, vulnerable, a student, a person with disability, a resident in care, or someone who relies on the provider for support, accommodation, education, care or services.
4. Referral reward disclosure
If the provider, organisation or staff member may receive service credit, account credit, discount, donation credit, cash reward or other benefit, that incentive should be disclosed where relevant before or at the time of the referral. Referral messages, flyers and QR cards must not hide material reward conditions.
5. Preferred incentive type
Organisation service credit is preferred over personal staff payouts. Your IT & Tech Mates may refuse, pause or convert a personal reward into organisation credit if a conflict of interest, perceived conflict, procurement concern, safeguarding concern or professional-boundary issue may arise.
| Provider reward type | Intended use |
|---|---|
| Organisation service credit | Credit toward future pickup, repair, onsite, remote-support or service invoices. |
| Donation or technology-fund credit | Credit for a school, community group, resident-support fund or approved program. |
| Staff reward | Only where permitted by the provider and not creating a conflict or pressure concern. |
| Tracking only | Referral attribution without a financial reward. |
6. What must not be submitted
- device PINs, passcodes, passwords, MFA codes, banking codes, security codes, seed phrases or private keys;
- medical, health, care-plan, diagnosis, treatment or medication information;
- student-sensitive details beyond what is reasonably needed to identify the device/order;
- bank account, payout or card details inside referral forms;
- private customer names, resident names, student names or payout information for any public leaderboard or public display.
7. Eligibility and our review
Rewards and service credits are not guaranteed. We may mark a provider referral as conflict-of-interest, duplicate, self-referral, already-known customer, not permissioned, pressure concern, suspicious, not eligible, cancelled, refunded, disputed, charged back or otherwise unsuitable for reward.
8. Reward timing and ledger handling
Eligible provider referral credits only become available after the referred job is completed, customer payment is confirmed, the required hold period has passed, and our review is clear. Refunds, disputes, chargebacks, cancellations and late issues can delay, reverse, flag or cancel the reward.
Provider credits are manual unless we expressly agree otherwise in writing. Provider credits do not create employment, agency, partnership, franchise, subcontracting or authority to represent Your IT & Tech Mates.
9. Public display and privacy
No public leaderboard, tally, flyer or website page may show private customer names, resident names, student names, full addresses, phone numbers, email addresses, payout details, bank details, medical details, student-sensitive details, device passcodes or private service notes.
10. Commercial electronic messages and marketing
Providers must not send spam, use harvested lists, impersonate us, run misleading advertising, create fake reviews, hide incentives or suggest they are authorised to quote, discount, repair, collect money or provide warranties for us. Any electronic referral marketing must identify the sender and include unsubscribe/opt-out handling where required.
11. Suspension, reversal and program changes
Your IT & Tech Mates may pause, suspend, reverse, reduce, cancel or refuse referral credits where needed to protect customers, providers, students, residents, families, the business, the public, or the integrity of the referral program.
12. Relationship with other terms
This policy works together with our Referral terms, Referral policy, Privacy policy, Safeguarding policy and any provider account terms or signed agreement.
Ambassador-invited providers and provider rewards
Integrated 18 May 2026 Master Guidance and Directory Terms
Provider terms also apply to providers who are invited by ambassadors, upgrade from ambassador status, apply for provider access, or seek to accept Campus Help, Neighbourhood Help, provider pickup or other Quick Help job categories.
Provider approval and category access
Provider approval is not automatic. Your IT & Tech Mates may approve, partially approve, reject, suspend, restrict or request more information from a provider or provider applicant. Approval may be limited to certain categories, locations, service formats or job types.
Certificates, checks and insurance
- Public liability insurance may be required for in-person, pickup, home visit, senior support, business visit or neighbourhood work.
- Professional indemnity insurance may be required for tutoring, study support, assignment planning, advice, training, consulting or business support.
- Working with Children Check may be required for school, under-18 or minor-related support.
- Identity, business, licence, qualification or other checks may be required depending on the service category and risk profile.
- Expired, missing, rejected or unreviewed certificates may lock related job categories until updated and reviewed.
Independent provider responsibility
Unless a separate written agreement says otherwise, approved providers are responsible for their own ABN, tax, insurance, licences, qualifications, checks, equipment, conduct and legal obligations.
Referral tracking may include customer referrals, Ambassador Network referrals, provider invite referrals, QR code referrals, campus referrals, neighbourhood referrals and campaign referrals.
- Referral rewards, ambassador commissions and provider invite bonuses are not guaranteed.
- Eligibility may depend on correct attribution, booking completion, payment confirmation, refund or cancellation checks, duplicate checks, fraud review, hold periods and compliance with program rules.
- Ambassadors must not spam, mislead customers, make false earnings claims, imply official school/university endorsement without approval or collect private credentials.
- Provider invite rewards, where offered, may only become payable after the invited provider is approved and completes qualifying paid work.
Out-of-zone and preferred-zone referrals
Ambassadors may be able to refer broadly, but preferred visibility or zone benefits may only apply inside approved zones, specialities or campaigns. Your IT & Tech Mates may review, adjust or remove zone benefits if a zone is inactive, saturated, unsafe or unsuitable.
Provider profiles, promotion links and referral integrity
Providers may receive public profiles, promotional links, QR codes, ratings, reviews, booking statistics, service-area information and share tools. Providers must ensure profile content and shared claims are accurate, not misleading and limited to approved services, locations, certificates and job types. Providers must not imply guaranteed results, fake reviews, hidden pricing, false credentials, NDIS/government endorsement, university/school endorsement or Your IT & Tech Mates employment/agency status unless expressly authorised.
Conduct reports and referral consequences
Poor performance, scam concerns, rude behaviour, no-shows, unsafe behaviour, misleading service claims, inappropriate conduct, fake credentials, property concerns, tutoring safety concerns or repeated cancellations may affect provider visibility, referral eligibility, pickup eligibility, profile status, review publication and job-type access. We may hold, decline or reverse referral credit where a booking is invalid, unsafe, disputed, fraudulent, cancelled, spam, self-referred or connected to conduct concerns.
Guided intake referral links and profile sharing
Referral links, QR codes and share tools may route users to guided intake pages, student support, senior support, support-organisation technology support and accessibility support, scam/security help, device repair, provider profiles, ambassador profiles or direct booking pages. Referral credit, visibility or statistics may depend on valid clicks, requests, bookings, completion, review status and fraud checks.
Referral participants must not spam, mislead, impersonate, imply false endorsement, pressure vulnerable users, create fake bookings, farm reviews or use referral tools for scam activity. We may disable links, remove referral credit, restrict accounts or investigate suspicious activity.
Job board referrals and commission tracking
Referral codes, links or names may be captured when a person posts a service request board request, requests a provider profile, submits a tutoring or campus request, accepts a quote or proceeds to a job. Referral tracking does not by itself create an entitlement to a reward, commission or payment.
A referral reward or commission may be marked pending, eligible, approved, payable, paid, held, rejected, cancelled or otherwise reviewed. Unless we expressly agree otherwise in writing, commission is not payable until the referred request has been accepted by us, completed, invoiced, paid by the customer, passed fraud and duplicate checks, and approved by our authorised team.
We may reject or hold commissions for self-referrals, duplicate claims, misleading referrals, spam, fake jobs, cancelled jobs, refunded jobs, chargebacks, inappropriate tutoring requests, academic integrity concerns, unsafe requests, referral gaming or conduct that breaches our terms or policies. Automated payment or payout features may be disabled even where referral tracking is visible.
Master guidance, campus programs and customer portal terms
These terms are supplemented by new feature-specific policies for Master/Campus Master identities, Student Guidance Requests, private Guidance Offers, Guidance Packages, My Help dashboard, Provider Store orders, Resolution Centre links, matching/service coordination, payment records and public Master Directory trust cards.
Read these additional policies where relevant: Student Guidance and Master Guidance Offer Terms, Master Directory and Trust Card Terms, Campus Master and Campus Partner Program Terms, Guidance Packages and Follow-up Program Terms, Guidance Payout-Ready Ledger and Margin Policy, Matching, Automation and Request Queue Policy, Customer Portal, My Help and Resolution Centre Terms, and Provider Store Orders and Resolution Centre Terms.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, provider, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Provider Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Cash Payments, Off-Platform Payments and Commission Eligibility
Referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, promotional incentives and any other commission-based payments are only eligible where the relevant job, lead, booking, customer, quote, invoice and payment are properly recorded, approved and paid by online payment through an approved Your IT & Tech Mates platform payment process.
A commission, referral reward, ambassador reward, partner fee, provider commission, lead fee or incentive is payable only if the related job, lead, customer, repair, service, pickup, sale or opportunity is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process. Cash payments, direct technician or provider payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments do not qualify.
Off-platform or unrecorded arrangements may void commission eligibility, referral tracking, partner attribution, reward eligibility, dispute assistance, payment support, service records, promotional benefits and related protections to the extent permitted by law.
If a customer, technician, provider, ambassador, referrer, partner or any other person attempts to bypass the approved Your IT & Tech Mates process to avoid fees, commission rules, payment controls, record keeping, customer protections or dispute processes, Your IT & Tech Mates may withhold, cancel, reverse, reduce, offset or refuse any related commission, reward, referral payment, partner payment or incentive.
Nothing in this clause limits any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Provider, Partner and Ambassador Integrity
Providers, partners, ambassadors, referrers and related participants must act honestly, professionally and safely. They must not misrepresent qualifications, licences, insurance, experience, verification status, customer approval, prices, warranties, discounts, authority to act for Your IT & Tech Mates, or government or platform affiliation.
They must not request or encourage off-platform payments, cash payments, private transfers, personal financial arrangements, gifts, loans, cash withdrawals, account access, unnecessary passwords, unnecessary sensitive information, or side deals connected with a Your IT & Tech Mates lead, booking, customer or service opportunity.
They must not exploit, coerce, intimidate, manipulate or pressure customers, seniors, NDIS participants, students, carers, families, support workers, vulnerable persons or business customers. Suspected scam activity, financial abuse, unsafe conduct, false documents, false claims, off-platform payment requests or customer exploitation may result in investigation, removal, commission reversal, withheld payment, referral reward cancellation, service restriction and/or reporting to authorities where lawful and appropriate.
Fraud, Scam and Integrity Controls
All services, bookings, referrals, ambassador activity, provider arrangements, payment claims, warranty claims, reviews and customer communications are subject to the Fraud, Scam and Integrity Policy. Your IT & Tech Mates may review service notes, booking records, quote records, invoice records, payment records, customer messages, photos, timestamps, referral records, device records and other available evidence when assessing fraud, scam activity, off-platform payment, commission eligibility, disputes, chargebacks, warranty claims or policy breaches.
Prohibited conduct includes fake jobs, self-referrals, referral manipulation, duplicate claims, artificially splitting jobs, misuse of referral rewards, misleading reviews, payment bypassing, false identity or qualification claims, pressure selling, harassment, financial exploitation, suspicious account activity, misuse of customer data, and attempts to interfere with systems, records, payment controls or dispute processes.
Cross-linked integrity, payment and safety terms
These terms must be read together with our Terms and Conditions, Service Terms, Payment and Warranty Terms, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms, Provider Device Pickup Terms, Repair, Software and Data Risk Notice, Fraud, Scam and Integrity Policy, Payment and Commission Integrity Policy, Dispute and Evidence Policy, Booking and No-show Policy, Electronic Consent Policy, Privacy Policy and any quote, invoice, service form, booking confirmation or written approval that applies to your service.
We may use booking records, quote records, invoices, payment records, referral records, customer messages, technician notes, call logs, emails, SMS records, photos, timestamps, device, browser and IP information, pickup records and other available evidence to assess disputes, refunds, warranty claims, chargebacks, commission claims, fraud risks, referral attribution and policy compliance.
Nothing in this section excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Payment and commission integrity
Your IT & Tech Mates uses its own commission, referral, ambassador, provider, partner and reward model. No external marketplace, app or third-party commission model applies unless we expressly adopt it in writing for a particular program.
A job, lead, referral or partner opportunity only qualifies for referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees or incentives if it is a qualifying job under the applicable Your IT & Tech Mates terms. This generally means the job must be properly recorded before work begins, approved by us, completed, invoiced or recorded by us, paid in full by online payment through an approved Your IT & Tech Mates platform payment process, cleared through any hold or review period, and not cancelled, refunded, reversed, charged back, disputed, fraudulent, duplicate, artificial, related-party or otherwise invalid.
Where misconduct, non-payment, refund risk, chargeback risk, fraud, duplicate claims, payment bypassing, artificial job structuring or policy breaches affect a job or payment, we may delay, reduce, withhold, reverse, offset, claw back or refuse the related commission, reward, withdrawal, incentive or partner payment to the extent permitted by law.
Reward records and payment summaries are business records only. They are not bank deposits, stored value accounts, financial products or guaranteed payouts.
Anti-scam, fair use and customer protection
All customers, referrers, ambassadors, providers, partners and technicians must act honestly, professionally and safely. You must not misrepresent identity, authority, pricing, qualifications, insurance, licences, experience, verification status, warranty authority, payment authority or relationship with Your IT & Tech Mates.
The following conduct is prohibited: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, misuse of referral rewards, artificially splitting jobs, manipulating job value or timing, referral link manipulation, bots or automation used to generate rewards, misuse of AI or scraping tools, unauthorised data harvesting, attempts to copy protected platform processes or interfere with platform security, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading ads, impersonation, brand misuse and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
Extra care is required when services involve seniors, NDIS participants, minors, carers, families, aged-care residents, customers with disability, customers with limited English, schools, care environments, vulnerable persons, sensitive data, account access, CCTV, security systems or business-critical systems. Financial exploitation, coercion, unnecessary password requests, requests for MFA codes, recovery phrases, banking codes, loans, gifts, cash withdrawals or personal financial arrangements are prohibited.
We may pause service, refuse work, restrict access, remove participants, preserve records, request evidence, hold rewards, refuse payouts, cancel rewards, reverse entries, report serious conduct to authorities or take other lawful action where reasonably necessary to protect customers, staff, providers, partners, data, payment integrity, referral integrity, safety or legal compliance.
Provider, partner and subcontractor trust standards
Providers, partners, subcontractors, pickup providers, ambassadors and technicians must follow approved Your IT & Tech Mates processes for customer communication, payment, quoting, device custody, privacy, safety, evidence and completion records. They must not request cash, private transfers, gifts, loans, personal account access, unnecessary passwords, recovery phrases, MFA codes or direct off-platform arrangements connected with a Your IT & Tech Mates lead or customer.
Providers and partners remain responsible for their own licences, ABN, insurance, tax, staff, subcontractors, safety, tools, transport, data handling and legal compliance unless a written agreement says otherwise. They must not represent themselves as employees, legal agents or authorised decision-makers of Your IT & Tech Mates unless we expressly confirm that authority in writing.
Advertising, branding and logo use
Use of the Your IT & Tech Mates name, logo, referral links, badges, screenshots, marketing material, service descriptions or promotional claims is governed by the Advertising, Branding and Logo Use Policy.
Any advertising, referral promotion, ambassador promotion, provider marketing or partner marketing must be accurate, not misleading, and must not imply employment, agency, partnership, franchise rights, exclusivity, guaranteed work, guaranteed income or official endorsement unless we expressly confirm that status in writing.
Paid ads, social posts, websites, business listings, flyers and referral promotions must not impersonate Your IT & Tech Mates, misrepresent pricing, warranty, service coverage, verification, referral rewards or commission eligibility, or encourage cash payment, direct payment, private bank transfer, side deals or off-platform work.
We may require correction, removal or takedown of misleading or unauthorised brand use and may withhold, cancel, reverse or refuse any commission, reward, referral payment or partner payment connected with misleading advertising, unauthorised brand use, fake leads, fake reviews, off-platform payments or other policy breaches.
Nothing in this clause limits any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Your IT & Tech Mates commission and referral model
Total platform commission: The standard total platform commission is 13.5% of the eligible paid job value, unless a different written program rule is approved by Your IT & Tech Mates.
Referral reward: The standard referral reward is 5% of the eligible paid job value. It is calculated as a percentage of the eligible completed and paid job value, not as a fixed dollar reward table.
Included inside the platform commission: The 5% referral reward is included inside the 13.5% total platform commission. It is not added on top of the customer price, and it does not create a separate extra charge unless a separate written customer-facing offer says otherwise.
Referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees and incentives are manual and subject to review. Payment is normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and team checks.
Referral rewards are not lifetime rewards, recurring rewards, ongoing commissions, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or commission payments are manual only and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Online platform payment required: A referral, ambassador, partner, provider, lead or commission payment only qualifies where the related job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process. Cash payments, direct technician payments, direct provider payments, private bank transfers, PayID transfers made outside our platform, cheques, cash-in-hand payments, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments do not qualify for commission, referral rewards, ambassador rewards, partner fees, lead fees or incentives.
This clause must be read with the Payment and Commission Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms and Fraud, Scam and Integrity Policy.
Ambassador Network, share codes and local introductions
Our Ambassador Network may include local Ambassadors, Campus Ambassadors, Zone Leaders, Master Ambassadors, Building Captains, Street Captains, Suburb Leads, community referrers and approved local campaign participants.
Ambassadors may use approved share codes, QR codes, local campaign links, profile badges or public listing tags to help people find Your IT & Tech Mates. A code, badge, listing, zone or public tag does not make a person our employee, agent, franchisee, approved technician or authorised representative unless we separately confirm that in writing.
Zones, waitlists, profile visibility, provider or business introductions, customer referral attribution and reward eligibility are reviewed by the Your IT & Tech Mates team. Zone recognition is not permanent ownership of a suburb, street, building, campus or customer group.
Customer referral reward reviews, provider introduction reward reviews, campaign rewards and ambassador rewards are not automatic. Any approved reward is subject to eligibility, activity, attribution, fraud, refund, dispute, chargeback, customer consent and payment-clearance checks.
Ambassadors and referrers must not promise guaranteed work, guaranteed repairs, guaranteed discounts, guaranteed rewards, automatic payouts, official endorsement, provider approval, customer priority or exclusive access to a local area.
Ambassador, referral and provider-introduction reward reviews
Customer referral reward reviews remain protected and are not reduced just because a provider, business or local campaign was introduced by an Ambassador.
Where applicable, a provider, partner, ambassador or local introduction may be reviewed under the standard referral reward model of 5% of the eligible paid job value, only where the introduction is approved, properly attributed, completed and paid through the approved platform payment process. No separate fixed-dollar reward, trail reward, lifetime reward or extra customer charge applies unless a separate written customer-facing campaign rule is approved.
If the same person is both the customer referrer and the provider introducer, the reward is reviewed once under the applicable approved referral path and remains subject to the 13.5% total platform commission model, fraud checks, payment clearance, refund checks and eligibility checks.
Partner Service Referral Listings by Providers, Students and Helpers
Approved providers, students, helpers, ambassadors or other participants may be permitted to add another approved provider's service to their own public list as a partner service referral.
This is a referral feature only. It is not a resale marketplace, brokerage arrangement, franchise system, agency relationship, subcontracting arrangement, employment offer, payment split system, service ownership transfer or automatic payment system.
Service owner remains responsible for delivery
The service owner/provider remains responsible for the work they accept and perform, including service description, skill, scope, price, booking acceptance, customer communication, quality of work, warranty position, refund handling, dispute cooperation and compliance with applicable laws and platform terms.
Commission/reward
The referrer may be reviewed for the existing standard referral reward of 5% of eligible paid job value only where the referred customer books and pays through the approved path and the job passes all eligibility checks. The referrer has no entitlement to modify provider pricing, add a hidden markup, require a side payment, demand a customer surcharge or receive payment directly from the customer for the referred service unless expressly approved in writing.
Partner service referral listings
Added 13 June 2026. These terms apply where an approved participant shares or displays a partner service referral listing. The listing may help customers understand who provides the service, how the referral relationship works and when the standard referral reward of 5% of eligible paid job value may be reviewed.
A partner service referral listing is for referral and service information only. It does not create a separate booking, payment, automatic payout, employment, agency, reseller, franchise, partnership or service ownership arrangement.
We may review listings and wording to reduce customer confusion, misleading conduct, privacy risk, unsafe claims, misuse of referral rewards and payment risk.
Core platform functions covered by these terms
These terms are intended to cover customer help requests, quotes, bookings, payment and warranty steps, support follow-up, urgent support guidance, scam safety help, device custody, pickup and handover, provider verification, provider profiles, referral and ambassador pathways, student pathways, campus and community help, senior and vulnerable-person support, partner service referrals, directory listings, reviews, media uploads, customer status updates, and customer portal use.
Some functions may be available only in selected locations, for selected service types, or after manual review. A feature being visible on a page does not mean a job, referral, reward, student task, provider approval, warranty outcome or payment is guaranteed.
Scam, referral and platform integrity
Customers, providers, students, ambassadors, referrers, partners and visitors must use the platform honestly and only for lawful, safe and genuine service purposes.
The following conduct is not allowed: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, reward misuse, artificially splitting or changing jobs to increase rewards, referral link manipulation, bots or automated activity used to generate rewards, scraping, unauthorised data harvesting, attempts to copy protected platform processes, attempts to interfere with platform security, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading advertising, impersonation, brand misuse, and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
We may delay, review, limit, refuse, cancel, reverse or hold a booking, referral, reward, payout, profile, listing, review, message, payment, warranty claim or account access where we reasonably believe there is a safety, privacy, scam, payment, eligibility, referral integrity or platform misuse risk.
We may preserve relevant records, request reasonable evidence, contact affected parties, restrict access, remove content, report serious conduct to appropriate authorities or take other lawful steps to protect customers, providers, students, referrers, partners, our business and the public.
Student, provider and referral feature review
Student, provider, referral, ambassador, campus, community, pickup, urgent support and safety-related features may require manual review before activation or use. We may check eligibility, suitability, insurance, work rights, service type, location, customer risk, provider capability, payment status and referral integrity before allowing access to tasks, listings, rewards or customer-facing activity.
Provider registration, checks and insurance
Providers must have suitable business, professional and insurance arrangements for the services they offer. Unless we agree otherwise in writing, a provider may be required to hold an active ABN, business registration, licence, professional registration, certification or other suitable identifier for their service type.
Providers who perform in-person work, pickup or delivery work, home visits, business visits, senior support, campus support, neighbourhood help or other customer-facing services may be required to hold current public liability insurance with cover of at least AUD $5 million.
Providers who give advice, consulting, tutoring, training, planning, repair guidance, business support, technical recommendations or other professional services may be required to hold suitable professional indemnity insurance.
Providers must keep their ABN, licences, registrations, checks and insurance current and provide evidence when requested. We may refuse, limit, pause or remove provider access if suitable evidence is not provided, expires, or does not match the services being offered.
QA update: online platform payment required
This QA pass confirms that referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or provider payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, commission, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.