Repair, Software and Data Risk Notice
This policy forms part of the Your IT & Tech Mates customer terms and must be read together with the Service Terms, Payment and Warranty Terms, Privacy Policy and any quote, invoice, service form or written approval.
Before you join or participate
Our referral, partner, ambassador, student, provider and community pathways are designed to help eligible participants explore suitable referral, support, service, campus, community, administration, marketing, project, technology and related opportunities.
Participation does not guarantee jobs, income, referrals, leads, bookings, reviews, skill tags, ongoing work, future paid work, commissions, margins, bonuses or any particular outcome.
Participants are not employees of thefixers.app or Your IT & Tech Mates unless a separate written employment agreement is made. Participation does not automatically create an employment, contractor, agency, partnership, joint venture or franchise relationship.
Participants must only accept suitable tasks or referrals, follow all safety, conduct, privacy, guidance and platform rules, comply with any campus, community, provider, customer or partner requirements, and meet any age, tax, legal, insurance, consent, qualification, licensing or parent/guardian requirements that apply.
Australian visa, work rights and eligibility obligations: Participants are responsible for ensuring they have the right to participate, volunteer, refer, provide services, receive payments or undertake any work-related activity in Australia. This includes complying with any visa conditions, work rights, tax, superannuation, ABN, reporting, study, placement, internship, volunteer, contractor or employment obligations that apply to them.
thefixers.app and Your IT & Tech Mates may request reasonable information or evidence to confirm eligibility. Participation may be refused, paused or ended if required information is not provided or if participation may breach legal, visa, work rights or platform requirements.
Student pathway eligibility and review
The student pathway is designed for Australian university and TAFE students whose course, skills or study area match the type of help they want to offer.
Students do not all need to be IT students. Suitable pathways may include technical and non-technical roles, depending on the student’s course, skills, experience and the type of task.
- IT, cybersecurity, networking, software, web and digital media students may be suitable for technology-related tasks.
- Business, management, marketing, accounting and administration students may be suitable for support, coordination, content, customer follow-up, local outreach, ambassador or business-help tasks.
Students must only offer or accept tasks that match their skills, course area, confidence level, location, availability and any safety, legal, visa, work rights, insurance, consent or campus requirements that apply.
Student registration does not mean automatic approval. Before a student can be activated for suitable tasks, The Fixers may review their course or study area, skills, location, age, availability, eligibility and suitable task type. The Fixers may approve, limit, pause or decline student participation if the pathway, task type or eligibility requirements are not suitable.
Student insurance and suitability
Students must only offer or accept tasks that are suitable for their course, skills, experience, age, location, availability, visa conditions and work rights.
Students may be required to show that they are covered by suitable insurance before they can accept certain tasks. This may include public liability insurance for in-person, customer-facing, pickup, delivery, home, business, campus or community tasks, and professional indemnity insurance for advice, consulting, planning, tutoring, training, business support or technical recommendation tasks.
Insurance may be held by the student, their business, an approved provider, an education provider, a placement program, or another approved arrangement, where we accept that arrangement in writing.
Student registration does not mean insurance is approved. We may refuse, limit, pause or remove access to tasks if suitable insurance or eligibility evidence is not provided.
1. Agreed scope of service
The agreed scope of service is the issue, fault, item, device, account, system or service request described on the service form, front page, booking request, quote, invoice or otherwise agreed with you in writing. Our service is limited to assessing, diagnosing, repairing, configuring, servicing or attempting recovery only within that agreed scope.
We are not required to inspect, diagnose, repair, test, recover, configure or report on unrelated faults, pre-existing faults, hidden faults, intermittent faults, software issues, data issues, accessories, peripherals, accounts, licences, cloud services, networks, CCTV systems, printers, external devices or configuration issues unless we expressly agree to do so in writing.
2. Repair, software and data risks
Diagnosis, repair, disassembly, testing, software work, account troubleshooting, configuration, data recovery and device handling involve inherent risks, even where reasonable care and skill are used. These risks include device failure, worsening of existing faults, discovery of additional faults, screen or housing damage, component or battery failure, failed updates, software instability, data loss, data corruption, unsuccessful recovery, account access issues, licence issues, cloud synchronisation problems, malware issues and manufacturer restrictions.
To the extent permitted by law, we are not responsible for faults, damage, data loss, reduced functionality, software issues or additional problems arising from pre-existing conditions, hidden faults, device age, wear and tear, prior damage, prior repair attempts, software corruption, malware, third-party software, user settings, account restrictions, manufacturer limitations or issues not disclosed to us.
3. Software, accounts and configuration
Software-related issues can be caused by many factors outside our control, including operating system errors, failed updates, corrupted files, malware, incompatible software, expired licences, missing passwords, account restrictions, cloud services, email settings, browser issues, printer or driver issues, network configuration, CCTV configuration, third-party applications, user settings, internet services, hosting, DNS, manufacturer updates and third-party platforms.
Unless specifically included in the agreed scope, we are not responsible for unrelated or pre-existing software, account, licence, cloud, backup, email, browser, driver, printer, network, CCTV, internet, hosting, DNS or configuration issues.
4. Data and recovery
You are responsible for backing up your data before providing your device to us, where possible. Unless we expressly agree in writing to provide backup or data recovery services, we are not responsible for data stored on your device, storage media, cloud account, CCTV system or external device.
Data recovery is uncertain and cannot be guaranteed. Recovered files may be incomplete, corrupted, renamed, duplicated, disorganised, encrypted, unreadable or unusable, and recovery attempts may further degrade storage media or result in permanent data loss.
5. Apple and manufacturer notices
After repair, some devices may display manufacturer warnings or feature limitations. Apple devices may show messages such as “Unknown Part”, “Unable to Verify”, “Important Battery Message”, “Important Display Message”, “Important Camera Message” or similar notifications. These messages are common after third-party repairs and do not necessarily mean the part is faulty.
Some features, including True Tone, battery health reporting, Face ID, Touch ID, camera functions, calibration, water resistance, part history reporting or other software-based features, may be limited, unavailable, inaccurate or affected due to manufacturer design, software, firmware, security, serialisation, calibration or parts-pairing restrictions.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, provider, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Provider Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Cross-linked integrity, payment and safety terms
These terms must be read together with our Terms and Conditions, Service Terms, Payment and Warranty Terms, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms, Provider Device Pickup Terms, Repair, Software and Data Risk Notice, Fraud, Scam and Integrity Policy, Payment and Commission Integrity Policy, Dispute and Evidence Policy, Booking and No-show Policy, Electronic Consent Policy, Privacy Policy and any quote, invoice, service form, booking confirmation or written approval that applies to your service.
We may use booking records, quote records, invoices, payment records, referral records, customer messages, technician notes, call logs, emails, SMS records, photos, timestamps, device, browser and IP information, pickup records and other available evidence to assess disputes, refunds, warranty claims, chargebacks, commission claims, fraud risks, referral attribution and policy compliance.
Nothing in this section excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Your IT & Tech Mates commission and referral model
Total platform commission: The standard total platform commission is 13.5% of the eligible paid job value, unless a different written program rule is approved by Your IT & Tech Mates.
Referral reward: The standard referral reward is 5% of the eligible paid job value. It is calculated as a percentage of the eligible completed and paid job value, not as a fixed dollar reward table.
Included inside the platform commission: The 5% referral reward is included inside the 13.5% total platform commission. It is not added on top of the customer price, and it does not create a separate extra charge unless a separate written customer-facing offer says otherwise.
Referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees and incentives are manual and subject to review. Payment is normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and team checks.
Referral rewards are not lifetime rewards, recurring rewards, ongoing commissions, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or commission payments are manual only and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Online platform payment required: A referral, ambassador, partner, provider, lead or commission payment only qualifies where the related job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process. Cash payments, direct technician payments, direct provider payments, private bank transfers, PayID transfers made outside our platform, cheques, cash-in-hand payments, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments do not qualify for commission, referral rewards, ambassador rewards, partner fees, lead fees or incentives.
This clause must be read with the Payment and Commission Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms and Fraud, Scam and Integrity Policy.
Partner Service Referral Listing Update
Added 13 June 2026. These terms also apply where a provider, student, helper, ambassador, referrer or other approved participant displays another approved provider's service as a partner service referral.
The feature is a referral feature only. The referrer does not become the service provider, reseller, agent, employee, partner, franchisee, subcontractor, broker or authorised representative of the provider who performs the work.
The standard referral reward review remains 5% of the eligible paid job value for eligible paid bookings through the approved referral path, subject to the existing referral, payment, dispute, refund, fraud, privacy and our review checks. No automatic payout, separate booking process, separate commission arrangement or extra customer charge is created by this update.
For the full policy update, see Partner Service Referral Listing Terms.
Core platform functions covered by these terms
These terms are intended to cover customer help requests, quotes, bookings, payment and warranty steps, support follow-up, urgent support guidance, scam safety help, device custody, pickup and handover, provider verification, provider profiles, referral and ambassador pathways, student pathways, campus and community help, senior and vulnerable-person support, partner service referrals, directory listings, reviews, media uploads, customer status updates, and customer portal use.
Some functions may be available only in selected locations, for selected service types, or after manual review. A feature being visible on a page does not mean a job, referral, reward, student task, provider approval, warranty outcome or payment is guaranteed.
Scam, referral and platform integrity
Customers, providers, students, ambassadors, referrers, partners and visitors must use the platform honestly and only for lawful, safe and genuine service purposes.
The following conduct is not allowed: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, reward misuse, artificially splitting or changing jobs to increase rewards, referral link manipulation, bots or automated activity used to generate rewards, scraping, unauthorised data harvesting, attempts to copy protected platform processes, attempts to interfere with platform security, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading advertising, impersonation, brand misuse, and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
We may delay, review, limit, refuse, cancel, reverse or hold a booking, referral, reward, payout, profile, listing, review, message, payment, warranty claim or account access where we reasonably believe there is a safety, privacy, scam, payment, eligibility, referral integrity or platform misuse risk.
We may preserve relevant records, request reasonable evidence, contact affected parties, restrict access, remove content, report serious conduct to appropriate authorities or take other lawful steps to protect customers, providers, students, referrers, partners, our business and the public.
Student, provider and referral feature review
Student, provider, referral, ambassador, campus, community, pickup, urgent support and safety-related features may require manual review before activation or use. We may check eligibility, suitability, insurance, work rights, service type, location, customer risk, provider capability, payment status and referral integrity before allowing access to tasks, listings, rewards or customer-facing activity.
Provider registration, checks and insurance
Providers must have suitable business, professional and insurance arrangements for the services they offer. Unless we agree otherwise in writing, a provider may be required to hold an active ABN, business registration, licence, professional registration, certification or other suitable identifier for their service type.
Providers who perform in-person work, pickup or delivery work, home visits, business visits, senior support, campus support, neighbourhood help or other customer-facing services may be required to hold current public liability insurance with cover of at least AUD $5 million.
Providers who give advice, consulting, tutoring, training, planning, repair guidance, business support, technical recommendations or other professional services may be required to hold suitable professional indemnity insurance.
Providers must keep their ABN, licences, registrations, checks and insurance current and provide evidence when requested. We may refuse, limit, pause or remove provider access if suitable evidence is not provided, expires, or does not match the services being offered.
QA update: online platform payment required
This QA pass confirms that referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or provider payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, commission, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.