Repair, Software and Data Risk Notice
This policy forms part of the Your IT & Tech Mates customer terms and must be read together with the Service Terms, Payment and Warranty Terms, Privacy Policy and any quote, invoice, service form or written approval.
1. Agreed scope of service
The agreed scope of service is the issue, fault, item, device, account, system or service request described on the service form, front page, booking request, quote, invoice or otherwise agreed with you in writing. Our service is limited to assessing, diagnosing, repairing, configuring, servicing or attempting recovery only within that agreed scope.
We are not required to inspect, diagnose, repair, test, recover, configure or report on unrelated faults, pre-existing faults, hidden faults, intermittent faults, software issues, data issues, accessories, peripherals, accounts, licences, cloud services, networks, CCTV systems, printers, external devices or configuration issues unless we expressly agree to do so in writing.
2. Repair, software and data risks
Diagnosis, repair, disassembly, testing, software work, account troubleshooting, configuration, data recovery and device handling involve inherent risks, even where reasonable care and skill are used. These risks include device failure, worsening of existing faults, discovery of additional faults, screen or housing damage, component or battery failure, failed updates, software instability, data loss, data corruption, unsuccessful recovery, account access issues, licence issues, cloud synchronisation problems, malware issues and manufacturer restrictions.
To the extent permitted by law, we are not responsible for faults, damage, data loss, reduced functionality, software issues or additional problems arising from pre-existing conditions, hidden faults, device age, wear and tear, prior damage, prior repair attempts, software corruption, malware, third-party software, user settings, account restrictions, manufacturer limitations or issues not disclosed to us.
3. Software, accounts and configuration
Software-related issues can be caused by many factors outside our control, including operating system errors, failed updates, corrupted files, malware, incompatible software, expired licences, missing passwords, account restrictions, cloud services, email settings, browser issues, printer or driver issues, network configuration, CCTV configuration, third-party applications, user settings, internet services, hosting, DNS, manufacturer updates and third-party platforms.
Unless specifically included in the agreed scope, we are not responsible for unrelated or pre-existing software, account, licence, cloud, backup, email, browser, driver, printer, network, CCTV, internet, hosting, DNS or configuration issues.
4. Data and recovery
You are responsible for backing up your data before providing your device to us, where possible. Unless we expressly agree in writing to provide backup or data recovery services, we are not responsible for data stored on your device, storage media, cloud account, CCTV system or external device.
Data recovery is uncertain and cannot be guaranteed. Recovered files may be incomplete, corrupted, renamed, duplicated, disorganised, encrypted, unreadable or unusable, and recovery attempts may further degrade storage media or result in permanent data loss.
5. Apple and manufacturer notices
After repair, some devices may display manufacturer warnings or feature limitations. Apple devices may show messages such as “Unknown Part”, “Unable to Verify”, “Important Battery Message”, “Important Display Message”, “Important Camera Message” or similar notifications. These messages are common after third-party repairs and do not necessarily mean the part is faulty.
Some features, including True Tone, battery health reporting, Face ID, Touch ID, camera functions, calibration, water resistance, part history reporting or other software-based features, may be limited, unavailable, inaccurate or affected due to manufacturer design, software, firmware, security, serialisation, calibration or parts-pairing restrictions.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, provider, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Provider Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Cross-linked integrity, payment and safety terms
These terms must be read together with our Terms and Conditions, Service Terms, Payment and Warranty Terms, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms, Provider Device Pickup Terms, Repair, Software and Data Risk Notice, Fraud, Scam and Integrity Policy, Payment and Commission Integrity Policy, Dispute and Evidence Policy, Booking and No-show Policy, Electronic Consent Policy, Privacy Policy and any quote, invoice, service form, booking confirmation or written approval that applies to your service.
We may use booking records, quote records, invoices, payment records, referral records, customer messages, technician notes, call logs, emails, SMS records, photos, timestamps, device/browser indicators, IP indicators, pickup records and other available evidence to assess disputes, refunds, warranty claims, chargebacks, commission claims, fraud risks, referral attribution and policy compliance.
Nothing in this section excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Your IT & Tech Mates Commission and Referral Model
Total platform commission: 13.5% of the relevant qualifying job value.
Referral reward review: If an eligible referred job is completed and paid, the referral may be reviewed for a 5% manual reward. That 5% is included inside the 13.5% total platform commission; it is not added on top of the customer price.
Payment is manual only and normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and admin checks.
Referral rewards are not lifetime rewards, recurring rewards, trailing commissions, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or commission payments are manual only and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Cash payments, direct technician payments, private bank transfers, side deals, split payments, payment redirection and off-platform or unrecorded payments do not qualify for commission, referral rewards, ambassador rewards, partner fees, lead fees or incentives unless Your IT & Tech Mates expressly approves and records the arrangement in writing.
This clause must be read with the Payment and Commission Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms and Fraud, Scam and Integrity Policy.