Repair, software and data risk notice
Important information to read before device repair, software changes, remote support or data recovery work.
Repair may affect data
Even careful repair can involve storage failure, encryption issues, operating-system corruption or a fault that worsens during testing. A backup is especially important before reset, reinstall, storage replacement, board-level work or recovery attempts.
Data recovery is not guaranteed
Data recovery depends on the physical and logical condition of the storage device. Assessment may show that recovery is impossible, incomplete or requires a specialist service. Unless a quote clearly promises a specific recoverable result, payment for an agreed assessment or recovery attempt is not a guarantee that every file will be recovered.
Passwords and account access
Only provide credentials that are reasonably necessary for the agreed task. Do not send banking passwords, card PINs or one-time banking codes. Where a temporary device or account password is used for support, change it afterwards where appropriate.
Remote support
If you agree to remote support, remain available where reasonably possible and close private documents or applications that are not needed for the task. You can ask us to explain what access is required before connecting.
Parts and replacement choices
If a repair involves replacement parts or a replacement device, the quote or approval should identify the important part type or condition where relevant. If a repair process requires a specific statutory notice about refurbished goods or parts, that notice should be provided before the repair is accepted.
Software, updates and third parties
Software updates, operating-system changes, account recovery and security settings can affect compatibility, logins or connected devices. Third-party software and cloud services are controlled by their providers. We will use reasonable care but cannot guarantee that a third party will remain available or behave as expected.
Your consumer rights
This risk notice explains inherent and pre-existing risks. It does not excuse a failure by us to meet a consumer guarantee or another legal obligation.
Your Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law. Consumer guarantees can apply to both personal customers and some business purchases.
If there is a problem with goods or services, your remedies depend on the circumstances and may include repair, replacement, refund, cancellation, re-supply of services or compensation. Any voluntary warranty we offer is additional to these rights.
Contact us
If you have a question, complaint, privacy concern or need an accessible copy of these terms, contact Your IT & Tech Mates.
[email protected]
0452 323 571
Chatsifieds.com Pty Ltd
ABN 51 620 592 403
15 Evenglow Drive
Wollert VIC 3750