Payment and Commission Integrity Policy
Rules for approved payments, cash payment limits, off-platform payment exclusion, manual reward review and commission eligibility.
Before you join or participate
Our referral, partner, ambassador, student, provider and community pathways are designed to help eligible participants explore suitable referral, support, service, campus, community, administration, marketing, project, technology and related opportunities.
Participation does not guarantee jobs, income, referrals, leads, bookings, reviews, skill tags, ongoing work, future paid work, commissions, margins, bonuses or any particular outcome.
Participants are not employees of thefixers.app or Your IT & Tech Mates unless a separate written employment agreement is made. Participation does not automatically create an employment, contractor, agency, partnership, joint venture or franchise relationship.
Participants must only accept suitable tasks or referrals, follow all safety, conduct, privacy, guidance and platform rules, comply with any campus, community, provider, customer or partner requirements, and meet any age, tax, legal, insurance, consent, qualification, licensing or parent/guardian requirements that apply.
Australian visa, work rights and eligibility obligations: Participants are responsible for ensuring they have the right to participate, volunteer, refer, provide services, receive payments or undertake any work-related activity in Australia. This includes complying with any visa conditions, work rights, tax, superannuation, ABN, reporting, study, placement, internship, volunteer, contractor or employment obligations that apply to them.
thefixers.app and Your IT & Tech Mates may request reasonable information or evidence to confirm eligibility. Participation may be refused, paused or ended if required information is not provided or if participation may breach legal, visa, work rights or platform requirements.
Student pathway eligibility and review
The student pathway is designed for Australian university and TAFE students whose course, skills or study area match the type of help they want to offer.
Students do not all need to be IT students. Suitable pathways may include technical and non-technical roles, depending on the student’s course, skills, experience and the type of task.
- IT, cybersecurity, networking, software, web and digital media students may be suitable for technology-related tasks.
- Business, management, marketing, accounting and administration students may be suitable for support, coordination, content, customer follow-up, local outreach, ambassador or business-help tasks.
Students must only offer or accept tasks that match their skills, course area, confidence level, location, availability and any safety, legal, visa, work rights, insurance, consent or campus requirements that apply.
Student registration does not mean automatic approval. Before a student can be activated for suitable tasks, The Fixers may review their course or study area, skills, location, age, availability, eligibility and suitable task type. The Fixers may approve, limit, pause or decline student participation if the pathway, task type or eligibility requirements are not suitable.
Student insurance and suitability
Students must only offer or accept tasks that are suitable for their course, skills, experience, age, location, availability, visa conditions and work rights.
Students may be required to show that they are covered by suitable insurance before they can accept certain tasks. This may include public liability insurance for in-person, customer-facing, pickup, delivery, home, business, campus or community tasks, and professional indemnity insurance for advice, consulting, planning, tutoring, training, business support or technical recommendation tasks.
Insurance may be held by the student, their business, an approved provider, an education provider, a placement program, or another approved arrangement, where we accept that arrangement in writing.
Student registration does not mean insurance is approved. We may refuse, limit, pause or remove access to tasks if suitable insurance or eligibility evidence is not provided.
1. Related terms
This policy forms part of the Your IT & Tech Mates terms and must be read with our Service Terms, Terms and Conditions, Payment and Warranty Terms, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms, Provider Device Pickup Terms, Fraud, Scam and Integrity Policy, Dispute and Evidence Policy, Privacy Policy and any applicable quote, invoice, booking, service form or written approval.
2. Your IT and Tech Mates model controls
Total platform commission: 13.5%. Referral reward review: if an eligible referred job is completed and paid, the referral may be reviewed for a 5% manual reward included inside the 13.5% total platform commission and not added on top of the customer price. Payment is manual only and normally after a minimum 14-day hold, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance and team checks. Commission, referral rewards, ambassador rewards, partner fees, provider payments, lead fees, incentives, margins and promotional payments are governed only by the applicable Your IT & Tech Mates terms, schedules and written approvals. No external marketplace, app, platform, wallet, funds-holding, lifetime referral, recurring referral or commission model applies to Your IT & Tech Mates services.
3. Qualifying job requirement
A job only qualifies for commission or reward where it is properly recorded before work begins, accepted or approved by Your IT & Tech Mates, completed, paid in full by online payment through an approved Your IT & Tech Mates platform payment process, cleared through any applicable hold or review period, and not cancelled, refunded, reversed, charged back, disputed, fraudulent, duplicated, artificial, related-party, self-referred or otherwise invalid.
4. Online platform payment required
For referral reward, ambassador reward, partner fee, lead fee, provider commission or similar payment eligibility, the customer job must be paid by online payment through an approved Your IT & Tech Mates platform payment process. Offline payments and external payment methods do not qualify.
Cash paid directly to a technician, provider, referrer, ambassador, partner or third party does not qualify for commission or reward. Private bank transfers, private PayID transfers, unrecorded EFT, cheques, card payments taken outside our platform, personal payment links, payment redirection, substituted invoices, side deals, split payments, cash-in-hand payments and off-platform payments also do not qualify.
We may refuse, hold, cancel, reverse or recover any commission, referral reward, ambassador reward, partner fee, lead fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.
5. Artificial conduct and misuse of referral rewards
Users must not create artificial jobs, split or bundle work to manipulate rewards, alter job values or timing to trigger tiers, redirect customers or providers to capture attribution, use duplicate or related accounts, self-refer, use bots or scripts, submit fake leads, submit customers without permission, or coordinate circular transactions for reward or commission purposes.
6. Holds, review and business records
Referral rewards are held for at least 14 days after customer payment is confirmed before withdrawal can be requested. Commissions and rewards may remain pending until completion, payment clearance, expiry of any hold period, and manual review. Approved referral, ambassador, partner or commission payments generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing. Reward records and payment summaries are business records only. They are not bank deposits, stored value accounts, financial products or guaranteed payouts.
We may use booking records, payment records, referral records, account relationship information, device, browser and IP information, timestamps, customer communications, call logs, invoices, photos, technician notes and other evidence to assess attribution, eligibility, disputes, refunds, chargebacks, fraud risks and policy breaches.
7. Enforcement
Where permitted by law, we may delay, reduce, cancel, reverse, offset, claw back or refuse commissions, rewards, withdrawals, partner payments or incentives where a job is unpaid, refunded, charged back, disputed, fraudulent, duplicate, off-platform, unrecorded, related-party, artificially structured or otherwise inconsistent with our terms.
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Advertising, branding and logo use
Use of the Your IT & Tech Mates name, logo, referral links, badges, screenshots, marketing material, service descriptions or promotional claims is governed by the Advertising, Branding and Logo Use Policy.
Any advertising, referral promotion, ambassador promotion, provider marketing or partner marketing must be accurate, not misleading, and must not imply employment, agency, partnership, franchise rights, exclusivity, guaranteed work, guaranteed income or official endorsement unless we expressly confirm that status in writing.
Paid ads, social posts, websites, business listings, flyers and referral promotions must not impersonate Your IT & Tech Mates, misrepresent pricing, warranty, service coverage, verification, referral rewards or commission eligibility, or encourage cash payment, direct payment, private bank transfer, side deals or off-platform work.
We may require correction, removal or takedown of misleading or unauthorised brand use and may withhold, cancel, reverse or refuse any commission, reward, referral payment or partner payment connected with misleading advertising, unauthorised brand use, fake leads, fake reviews, off-platform payments or other policy breaches.
Nothing in this clause limits any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Your IT & Tech Mates commission and referral model
Total platform commission: The standard total platform commission is 13.5% of the eligible paid job value, unless a different written program rule is approved by Your IT & Tech Mates.
Referral reward: The standard referral reward is 5% of the eligible paid job value. It is calculated as a percentage of the eligible completed and paid job value, not as a fixed dollar reward table.
Included inside the platform commission: The 5% referral reward is included inside the 13.5% total platform commission. It is not added on top of the customer price, and it does not create a separate extra charge unless a separate written customer-facing offer says otherwise.
Referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees and incentives are manual and subject to review. Payment is normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and team checks.
Referral rewards are not lifetime rewards, recurring rewards, ongoing commissions, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or commission payments are manual only and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Online platform payment required: A referral, ambassador, partner, provider, lead or commission payment only qualifies where the related job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process. Cash payments, direct technician payments, direct provider payments, private bank transfers, PayID transfers made outside our platform, cheques, cash-in-hand payments, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments do not qualify for commission, referral rewards, ambassador rewards, partner fees, lead fees or incentives.
This clause must be read with the Payment and Commission Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms and Fraud, Scam and Integrity Policy.
Ambassador Network, share codes and local introductions
Our Ambassador Network may include local Ambassadors, Campus Ambassadors, Zone Leaders, Master Ambassadors, Building Captains, Street Captains, Suburb Leads, community referrers and approved local campaign participants.
Ambassadors may use approved share codes, QR codes, local campaign links, profile badges or public listing tags to help people find Your IT & Tech Mates. A code, badge, listing, zone or public tag does not make a person our employee, agent, franchisee, approved technician or authorised representative unless we separately confirm that in writing.
Zones, waitlists, profile visibility, provider or business introductions, customer referral attribution and reward eligibility are reviewed by the Your IT & Tech Mates team. Zone recognition is not permanent ownership of a suburb, street, building, campus or customer group.
Customer referral reward reviews, provider introduction reward reviews, campaign rewards and ambassador rewards are not automatic. Any approved reward is subject to eligibility, activity, attribution, fraud, refund, dispute, chargeback, customer consent and payment-clearance checks.
Ambassadors and referrers must not promise guaranteed work, guaranteed repairs, guaranteed discounts, guaranteed rewards, automatic payouts, official endorsement, provider approval, customer priority or exclusive access to a local area.
Ambassador, referral and provider-introduction reward reviews
Customer referral reward reviews remain protected and are not reduced just because a provider, business or local campaign was introduced by an Ambassador.
Where applicable, a provider, partner, ambassador or local introduction may be reviewed under the standard referral reward model of 5% of the eligible paid job value, only where the introduction is approved, properly attributed, completed and paid through the approved platform payment process. No separate fixed-dollar reward, trail reward, lifetime reward or extra customer charge applies unless a separate written customer-facing campaign rule is approved.
If the same person is both the customer referrer and the provider introducer, the reward is reviewed once under the applicable approved referral path and remains subject to the 13.5% total platform commission model, fraud checks, payment clearance, refund checks and eligibility checks.
Partner Service Referral Reward Integrity
Partner service referral listings use the existing referral reward model. The standard referral reward for an eligible partner service referral is 5% of the relevant qualifying job value, subject to existing eligibility checks, hold periods, payment confirmation, dispute review, refund review, chargeback review, attribution checks, duplicate checks, self-referral checks, related-party checks, fraud checks and our approval.
The 5% referral reward is not a separate reseller margin, hidden markup, customer surcharge, ongoing commission, automatic payout, employment wage, partnership profit, franchise payment or guaranteed entitlement.
No reward on invalid partner service referrals
- self-referral or related-party manipulation;
- fake customers, fake jobs, fake reviews or artificially splitting jobs;
- misleading customer claims or false provider identity claims;
- off-platform payment, cash payment or private transfer;
- refund, chargeback, cancellation, unpaid job or disputed job;
- unauthorised service listing, owner/provider objection, customer complaint, privacy breach, pressure selling, spam or policy breach.
Review records
We may use booking records, referral codes, partner service link records, service details, profile details, provider details, customer consent records, payment records, invoice records, timestamps, device, browser and IP information, customer messages, provider notes and dispute evidence to assess attribution and reward eligibility.
Partner service referral reward for students/helpers
Where a student/helper acts as the referral person for a partner service listing, the existing standard referral reward of 5% of eligible paid job value review may apply only after an eligible booking is properly recorded, accepted, paid through an approved payment path and passes refund, chargeback, duplicate, self-referral, related-party, attribution, dispute, fraud, off-platform payment and eligibility checks.
The 5% referral reward must not be represented as a wage, guaranteed student income, placement payment, scholarship, employment benefit, provider margin, hidden markup, automatic payout, training allowance or customer surcharge.
Core platform functions covered by these terms
These terms are intended to cover customer help requests, quotes, bookings, payment and warranty steps, support follow-up, urgent support guidance, scam safety help, device custody, pickup and handover, provider verification, provider profiles, referral and ambassador pathways, student pathways, campus and community help, senior and vulnerable-person support, partner service referrals, directory listings, reviews, media uploads, customer status updates, and customer portal use.
Some functions may be available only in selected locations, for selected service types, or after manual review. A feature being visible on a page does not mean a job, referral, reward, student task, provider approval, warranty outcome or payment is guaranteed.
Scam, referral and platform integrity
Customers, providers, students, ambassadors, referrers, partners and visitors must use the platform honestly and only for lawful, safe and genuine service purposes.
The following conduct is not allowed: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, reward misuse, artificially splitting or changing jobs to increase rewards, referral link manipulation, bots or automated activity used to generate rewards, scraping, unauthorised data harvesting, attempts to copy protected platform processes, attempts to interfere with platform security, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading advertising, impersonation, brand misuse, and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
We may delay, review, limit, refuse, cancel, reverse or hold a booking, referral, reward, payout, profile, listing, review, message, payment, warranty claim or account access where we reasonably believe there is a safety, privacy, scam, payment, eligibility, referral integrity or platform misuse risk.
We may preserve relevant records, request reasonable evidence, contact affected parties, restrict access, remove content, report serious conduct to appropriate authorities or take other lawful steps to protect customers, providers, students, referrers, partners, our business and the public.
Student, provider and referral feature review
Student, provider, referral, ambassador, campus, community, pickup, urgent support and safety-related features may require manual review before activation or use. We may check eligibility, suitability, insurance, work rights, service type, location, customer risk, provider capability, payment status and referral integrity before allowing access to tasks, listings, rewards or customer-facing activity.
QA update: online platform payment required
This QA pass confirms that referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or provider payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, commission, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.