Created 18 May 2026 · Quick Help Version A00142

Campus Help and Academic Integrity Policy

Service availability: These terms apply to Australian residents and Australian-based customers, ambassadors, providers and applicants using Your IT & Tech Mates pathways.

Campus Help is intended to help students get unstuck safely. It supports technology setup, study planning, understanding tasks, organisation and learning confidence. It is not an assignment writing, contract cheating, exam completion or impersonation service.

1. Allowed support

Explaining concepts, study planning and revision support.
Assignment planning support, including understanding instructions, rubrics and structure.
Technology setup, student device help, Microsoft 365, files, Wi-Fi, printing and software support.
General guidance on how to approach a task while the student remains responsible for their own work.

2. Not allowed

Writing, rewriting or completing assessable work for submission as the student's own work.
Completing quizzes, exams, online tests or attendance on behalf of a student.
Impersonating a student or bypassing school, TAFE or university rules.
Providing hidden or unauthorised assistance where the institution forbids it.

3. Student responsibility

Students remain responsible for checking and following their institution's academic integrity rules. If a student is unsure, they should ask their teacher, tutor, course coordinator, student support service or institution before using support.

4. Ambassadors and providers

Campus Ambassadors refer. They do not perform tutoring or support jobs unless approved as providers. Providers offering tutoring, study support or advice may require professional indemnity insurance and category approval.

Campus, school and tutoring job board update

Campus and school help requests may include technology help, tutoring, study support, software setup, device setup, digital skills, coding help, spreadsheet help, presentation support or similar learning-support services. These services are intended to help students understand, learn, configure, troubleshoot or improve their own skills.

Users must not request or provide services that involve completing assessed work, writing assignments, taking tests or exams, impersonating a student, bypassing academic rules, plagiarism, cheating, unauthorised access or other academic misconduct. We may flag, reject, cancel or restrict requests that appear to present an academic integrity risk.

For school-age or under-18 students, we may require parent/guardian contact details and approval, restrict direct contact, require provider/tutor verification and Working with Children Check or equivalent checks, and apply additional safety review before a tutor or provider can view, accept or perform the work.