Ambassador Network Australian customers and local participants
Ambassador Network Terms
These terms apply when a person applies for, joins, uses, promotes or interacts with the Your IT & Tech Mates Ambassador Network. This includes general Ambassadors, Campus Ambassadors, Neighbourhood Ambassadors, Zone Leaders, Street Captains, Building Captains, Suburb Leads, Trusted helper Ambassadors, local business introducers, community referrers, campaign participants and share-code users.
The Ambassador Network is designed to support trusted local introductions to Quick Help, service partner applications, community campaigns and customer referrals. It is not an employment program, franchise, agency arrangement, bidding marketplace, payment service, automatic referral reward system or public price competition system.
Current feature terms update
These terms apply to the current Your IT & Tech Mates and TheFixers.APP service features, including QuoteMe, Quick Help, customer support, referrals, student helper proof, service partner pathways, partner pathways, uploaded media, reviews, ratings and business/software/AI callback requests.
- Requests are reviewed before work starts where a review is needed.
- No payment, booking, referral reward, service partner approval, student approval, public profile or public proof is automatic.
- Private customer details must not be published in reviews, MateCard, Live Resume, referral messages or public examples without permission.
- Users must not send passwords, PINs, banking codes, MFA codes or card details through public forms.
Updated for the latest customer, student, helper, referral and local group features. These words are written for website visitors and service participants.
Referral reward and sharing rules
Referral rewards are not automatic. A person may be eligible for a reward only where the referral is tracked, eligible, approved, completed and paid through the approved service process.
- No reward is payable for fake jobs, self-referrals, duplicate accounts, side deals, cash jobs, misleading claims, spam, unsafe pressure or off-service payments.
- A refund, cancellation, chargeback, dispute, fraud concern or breach of these terms may delay, reduce or cancel a reward.
- Public wording should say “may be eligible” or “up to 5% where eligible”, not guaranteed earnings.
- Referral messages must be honest, low-pressure and clear that opening a link does not start a booking or payment.
Updated for the latest customer, student, helper, referral and local group features. These words are written for website visitors and service participants.
1. Ambassador roles and status tags
Ambassador roles and public status tags are controlled by Your IT & Tech Mates. A status tag may help customers understand the role a person plays in a local community, but it does not make that person an employee, agent, franchisee, approved technician or authorised representative unless we separately confirm that in writing.
A person who shares approved information about Your IT & Tech Mates and helps people find the right help path.
A recognised local ambassador for a street, suburb, building, campus or community area, subject to ongoing activity and conduct expectations.
A more senior local role that may help coordinate ambassadors in an area. This role does not create power to approve service partners, jobs, customers, rewards or payments.
A local status tag connected to a building, street, suburb, campus, community or area. Tags can be changed, hidden, paused or removed.
We may approve, change, pause, hide or remove any ambassador role, badge, tag, public profile, listing, code, campaign, zone role or area recognition at our discretion where needed for privacy, safety, accuracy, fairness, conduct, compliance or business reasons.
2. Zones, locks, waitlists and changes
A zone is a practical local area used to organise community introductions and local ambassador activity. Zones may include a building, street, suburb, postcode, campus, local business area, community group or other approved area.
A zone request does not give a person ownership of that area. Zone roles are reviewed and may be provisional, active, shared, waitlisted, paused, changed, released or removed.
How address matching may work
Where an address, building, street, suburb or postcode is provided, Your IT & Tech Mates may use that information to help identify a relevant local zone. A more specific zone will usually be considered before a broader zone. For example, a building zone may be considered before a street zone, and a street zone may be considered before a suburb zone.
If more than one person wants the same zone
If more than one person requests the same or overlapping zone, we may place a person on a waitlist, approve a shared arrangement, split a zone, create a smaller zone, keep the zone managed by Your IT & Tech Mates, or choose not to approve a request.
Low activity, demotion and release
Zone roles are activity-based. We may review activity after 30 days, 60 days, 90 days or another reasonable period. If a zone participant is inactive, unresponsive, unsuitable, unsafe, misleading, in breach of these terms or no longer appropriate for the role, we may move them to a support role, pause the role, release the zone, invite a waitlisted person to be considered, or remove the role.
4. Campaigns, service partner and business introductions
Ambassadors may request or support local campaigns such as QR cards, flyers, building posters, suburb campaigns, local business introductions, service partner invite campaigns, campus campaigns or community support campaigns. Campaigns must use approved wording and must not create false urgency, guaranteed service promises, guaranteed rewards, official endorsement claims or pressure on vulnerable people.
service partner and business introductions
An ambassador may introduce a service partner, business, community organisation, building contact, campus contact or local partner for review. An introduction does not guarantee service partner approval, public listing, work allocation, partnership status, preferred status, payment, reward or ongoing relationship.
We may check duplicates, quality, customer fit, service partner fit, safety, public claims, insurance or certificate information, brand risk, contact permission and other relevant information before deciding what to do with an introduction. We may reject, hold, merge, convert or mark an introduction as duplicate.
No bidding marketplace
The Ambassador Network must not be used to create bidding, auctions, counter-offers, lowest-price competition, public job comparison or price-race behaviour. Allowed service partner or support actions remain controlled and private, such as “I can help”, “Request more info”, “Submit quote”, “Accept fixed-fee job”, “Decline” or “Submit private Guidance Offer”.
5. Rewards, activity checks and review
Rewards are not guaranteed and are not automatic. The system may show pending, suggested, eligible, held, reduced, rejected, approved or paid statuses for review purposes only. A reward is not payable unless Your IT & Tech Mates approves it in writing or through an authorised record.
| Reward item | Current review model | Important limit |
|---|---|---|
| Customer referral reward | Standard review of 5% of the eligible paid job value where a valid referred job is completed and paid through the approved service payment process. | Included inside the 13.5% total service referral reward and not added on top of the customer price. |
| service partner, partner, ambassador or local introduction reward | May be reviewed under the same standard 5% referral reward model where the introduction is approved, properly attributed, completed and paid through the approved service payment process. | No separate fixed-dollar reward, trail reward, lifetime reward or extra customer charge applies unless a separate written written public campaign rule is approved. |
| Same person customer + service partner contribution | May be reviewed once under the applicable approved referral path. | Combined rewards must not exceed the applicable approved reward pool and remain subject to fraud, payment, refund, dispute and eligibility checks. |
Rewards may be held, reduced or rejected for inactivity, duplicate claims, self-referrals, unclear attribution, cancelled or refunded jobs, chargebacks, customer disputes, service partner disputes, conduct concerns, misleading promotion, spam, privacy concerns, reward gaming, off-service payments, missing records or breach of these terms.
Rewards are not wages, salaries, employment income, partnership profits, franchise payments, lifetime referral rewards, recurring referral rewards or automatic ongoing referral rewards. Ambassadors are responsible for their own tax, accounting, reporting and compliance obligations where applicable.
6. Privacy, public profiles and safe conduct
Public ambassador profiles, status badges, zone labels and “introduced by” wording may be shown only where approved. Public pages must not display private customer records, job notes, reward notes, reward payment details, address details, support tickets, device evidence, identity documents, private service partner checks or non-public notes.
Ambassadors must not collect passwords, PINs, banking codes, identity documents, medical details, disability details, payment details, private device content or unnecessary personal information. If a customer appears vulnerable, at risk, confused, pressured or in urgent danger, the ambassador must not exploit the situation and should direct the person to appropriate support or to Your IT & Tech Mates.
Brand and advertising conduct
- Do not claim to be an employee, technician, approved service partner or official representative unless separately approved in writing.
- Do not claim official school, university, council, landlord, building manager, government, NDIS, aged-care or community endorsement unless that approval exists.
- Do not use logos, flyers, QR codes, listings, testimonials or public claims in a misleading way.
- Do not promise guaranteed repairs, instant help, guaranteed service partner matching, discounts, rewards, approvals or reward payments.
7. Review records and service decisions
Your IT & Tech Mates may keep records to help review ambassadors, zones, share codes, campaigns, activities, introductions, referrals, rewards, complaints and follow-up tasks.
These records help the team make safer decisions, but they do not by themselves create public rights, payment rights, job rights, zone ownership, service partner approval or permanent status.
We may correct records, merge duplicates, update attribution, hold rewards, add notes, remove public display, review conduct, reassign a zone, invite a waitlisted person to be considered, or close a matter where the available information supports that action.
8. Australian Consumer Law and non-excludable rights
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right, remedy or protection that cannot lawfully be excluded under the Australian Consumer Law or other applicable Australian law.
To the extent permitted by law, Your IT & Tech Mates may limit, suspend or refuse Ambassador Network access, public profile visibility, share-code use, campaign approval, zone leadership, reward review or service partner introduction processing where needed for safety, privacy, integrity, operational, legal or compliance reasons.
Plain-English summary
Ambassadors help people find local tech help and introduce trusted connections. Important decisions remain reviewed by Your IT & Tech Mates. A zone can be requested, waitlisted, shared, changed or released. A badge can be hidden or changed. A share code can be tracked or paused. A reward can be suggested, held, reduced, rejected or approved after review. Nothing is automatic unless Your IT & Tech Mates expressly confirms otherwise.
Online service payment required
This policy explains that referral rewards, ambassador rewards, partner referral rewards, service partner referral rewards, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates service payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or service partner payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our service, personal payment links, side deals, split payments, payment redirection, off-service work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, referral reward, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.
Current feature safety update
These terms are updated for current Your IT & Tech Mates and TheFixers.APP features, including QuoteMe, Quick Help, customer rooms, student proof, campus help, skill profiles, Live Resume, referrals, provider help, organisation handovers, uploaded media, reviews, ratings and business/software/AI callback requests.
- Requests, quotes, referrals, student proof, skill labels, reviews, sign-offs and provider actions are reviewed where needed before work or public sharing continues.
- No payment, booking, referral reward, provider approval, student approval, public profile or public proof is automatic.
- Private customer details must not be published in reviews, MateCard, Live Resume, referral messages, task proof, screenshots or public examples without permission.
- Users must not send passwords, PINs, MFA codes, banking codes, card details or private login information through public forms, messages or uploads.
- Users must keep accounts and MFA codes private and must not try to bypass private dashboards, redirects or access controls.
Student Business Advice Mission, Engagement and Evidence Terms
Effective update: 3 July 2026.
1. Definitions
- Advice Mission means a learning, review, checklist, suggestion, report or feedback activity completed by a student or student participant for resume proof, skill development, portfolio evidence or general business improvement suggestions.
- Student means a person using the platform to complete learning, proof, advice, community help, guidance, student ambassador, campus helper, Live Resume or related activities.
- Business means any business, organisation, partner, referrer, service partner, provider, campus partner, local group or other requester that asks for, receives, reviews or acts on an Advice Mission.
- Engagement Decision means the recorded choice made after an Advice Mission, including feedback only, paid task offer, TheFixers-managed quote, interview or role pathway, concern report, no response closure, or any other written outcome approved by the platform.
- Evidence Record means the records available to assess a mission, decision, payment, quote, safety issue, dispute or closure outcome, including mission ID, request details, messages, timestamps, submitted proof, file permissions, scope notes, payment or quote status, feedback, safety flags and review notes.
2. Advice Missions are not internships, employment or free labour
Advice Missions are designed for learning proof, feedback, portfolio development and general suggestions. They are not described or treated as internships. They are not employment, casual work, work experience, vocational placement, traineeship, apprenticeship, contractor engagement, labour hire, agency work or staff replacement unless there is a separate written arrangement that expressly says so and complies with applicable law.
A Business must not use an Advice Mission to obtain unpaid implementation, ordinary business operations, rostered work, customer handling, private system administration, ongoing duties, staff cover, direct management of the Student as a worker, or any work that should properly be paid or formally engaged.
3. Business engagement choices after advice
| Choice | Permitted use | Record required |
|---|---|---|
| Feedback only | The Business gives feedback, permission decisions and review comments. No extra work is requested. | Feedback, proof permission, outcome status and close reason. |
| Paid task offer | The Business wants the Student to perform a defined paid task or deliverable. | Task title, deliverable, exclusions, price or payment path, deadline, revision limit, acceptance, completion and close status. |
| TheFixers-managed quote | The requested work involves higher risk, systems, data, security, customer information, websites, accounts, payments, remote access, repair work or quality control. | Quote request, risk note, responsible provider or review owner, scope, approval and handover outcome. |
| Interview or role pathway | The Business wants ongoing, rostered, supervised, staff-like or recurring work. | Role or interview invitation, hiring notes and acknowledgement that the arrangement is outside the Advice Mission. |
| Concern report | A party reports unsafe conduct, free-work pressure, privacy concerns, payment confusion, poor quality, harassment, fraud or policy breach. | Concern type, message trail, evidence, review owner, safety action and closure outcome. |
| No response closure | The Business does not respond within the review window or the platform closes the mission for non-response. | Reminder record, non-response status and proof outcome for the Student. |
4. Paid task pre-start conditions
No paid task should start until the platform or relevant parties have recorded the task title, deliverable, exclusions, price or quote path, deadline, revision limit, acceptance, communication expectations, payment or approval status, safety rules and completion process.
Extra work, additional revisions, expanded scope, urgent work, off-platform work, private access, system access or ongoing support require a new written approval or separate task record.
5. Student obligations and safety rules
- Students must give honest, skill-appropriate advice and must not claim qualifications, licences, experience, insurance, employment status or authority they do not have.
- Students must not request, receive, store or use passwords, PINs, MFA codes, banking codes, payment card details, identity documents or unnecessary private customer, client, employee or business information.
- Students must not access business systems, email accounts, cloud accounts, websites, advertising accounts, social media accounts, payment systems, customer databases or devices unless a separate approved paid task, managed quote or authorised service arrangement exists.
- Students may decline or stop a task where the request becomes unsafe, unpaid implementation, unclear, unlawful, harassing, outside skill level, outside scope or inconsistent with these terms.
- Students must keep any Live Resume, MateCard, portfolio, public proof, screenshot, case study or profile summary business-safe and must remove or avoid confidential, private, identifying or commercially sensitive information unless written permission allows disclosure.
6. Business obligations and prohibited conduct
- A Business must not pressure a Student to perform free work, work outside scope, communicate off-platform to avoid records, bypass approved payment or quote controls, or provide services before a decision and scope are recorded.
- A Business must not provide unnecessary passwords, access codes, MFA codes, payment details, customer records, private data or unsafe system access to a Student.
- A Business must not represent that a Student is its employee, contractor, agent, intern, representative, authorised technician, professional adviser or service provider unless a separate written and lawful arrangement exists.
- If a Business directly hires, employs, engages, contracts with or otherwise controls a Student outside the platform, the Business is responsible for all employment, contractor, tax, superannuation, insurance, workplace safety, award, minimum wage, child safety, working with children, visa, confidentiality, privacy, intellectual property and other obligations that apply.
- A Business must verify Student advice before implementing it and must obtain qualified professional advice where the matter involves legal, accounting, tax, financial, medical, engineering, cyber security, privacy, employment, safety, regulated, high-risk or business-critical decisions.
7. Platform role
The platform may provide request intake, routing, message tools, proof records, decision prompts, referral tracking, status records, dispute review tools, evidence records, quote handover options, safety controls and review processes. Unless a separate written managed-service agreement says otherwise, the platform is not the employer of a Student, not the employer of a Business, not a labour hire provider, not a registered training organisation, not an education provider, not a migration agent, not a legal adviser, not a financial adviser and not a guarantor of business outcomes.
8. Evidence, dispute and closure records
For disputes, payment issues, reward claims, referral claims, safety reports, proof disputes, quality concerns, no-response closures or scope disputes, the platform may rely on the Evidence Record. The Evidence Record may include who was involved, what was requested, when events occurred, why a decision was made, what evidence was submitted, safety flags, message records, proof records, quote notes, payment or approval status, closure status and review notes.
Parties must not delete, manipulate, falsify, backdate, fabricate or interfere with records, screenshots, referral codes, proof records, messages, timestamps, feedback, payment records, reviews or evidence. The platform may suspend access, decline rewards, decline proof publication, block public profiles, close a mission or report serious misuse where records appear unreliable or unsafe.
9. Privacy, confidentiality and proof use
The platform may collect, use, store and disclose personal information, business information, profile information, proof records, messages, files and evidence to operate the service, verify accounts, assess eligibility, route requests, process payments or rewards, create proof records, prevent fraud, protect vulnerable persons, manage disputes, comply with law and improve safety. Privacy handling is subject to the Privacy Policy and any applicable privacy law.
Students may use sanitised, non-confidential and permission-safe summaries of Advice Missions for Proof Builder, SkillStack, MateCard, Live Resume or portfolio purposes. Private customer information, client details, business secrets, system information, passwords, financial details, health information, identifying images, private documents and confidential material must not be published without permission and must be removed if the platform reasonably requires it.
10. Intellectual property and mission outputs
Unless otherwise agreed in writing, Student advice, templates, summaries, checklists, reflections and proof notes remain subject to the platform proof and profile policies. A Business may use the advice it receives for internal review and decision-making, but may not falsely attribute, sell, publish, modify or commercially exploit a Student profile, Live Resume item, MateCard, testimonial, proof record or name without permission. Where a paid task or managed quote is accepted, intellectual property terms should be recorded in the task scope or quote.
11. Consumer guarantees, non-excludable rights and Australian law
Nothing in these terms excludes, restricts or modifies any consumer guarantee, statutory guarantee, employment right, privacy right, workplace right, refund right or other right that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law, the Fair Work Act, privacy laws, workplace laws or other applicable laws.
Subject to those non-excludable rights, Student advice is general in nature and is not guaranteed to be complete, suitable, professional, error-free or appropriate for every business use. A Business is responsible for deciding whether to implement advice and for obtaining appropriate professional, technical, legal, financial, employment, privacy or safety advice where needed.
12. Suspension, refusal and platform action
The platform may refuse, pause, remove, close, hide, downgrade, suspend, investigate or require changes to an Advice Mission, paid task, proof item, Live Resume summary, referral record, business decision, quote request, review, media item, message, public profile or account where there is suspected fraud, unsafe conduct, pressure for unpaid work, privacy risk, payment bypassing, harassment, misleading conduct, unlawful conduct, poor evidence, identity concerns, repeated non-response or breach of these terms.
13. Governing law
These terms are governed by the laws of Victoria, Australia and applicable Commonwealth laws. Courts and tribunals with jurisdiction in Victoria and Australia may deal with disputes, subject to any mandatory consumer, workplace, privacy or small-claims rights that apply.
Free tools, checkers and guides disclaimer
Our free tools, including the Scam SMS & Email Checker, scam risk checkers, QuoteMe-style price guides, calculators, referral cards, examples, templates, guides, AI-assisted summaries and rules-based checks, are provided as general information and convenience tools only.
We do not guarantee that a free tool result is accurate, complete, current, suitable, safe or error-free. A result may miss risks, mark something as risky when it is not, or give guidance that does not fit every situation. You use free tools at your own risk.
Free tools are not a substitute for professional advice. They are not legal, financial, tax, medical, cybersecurity, forensic, insurance, employment, education, immigration, safety or other professional advice. You remain responsible for deciding what to do next and for getting appropriate professional help where needed.
Do not paste passwords, passcodes, one-time codes, banking details, card numbers, Medicare numbers, licence details, identity documents, private keys, recovery phrases, confidential business records or other sensitive personal information into any free tool or public form.
If you have already paid money, shared banking details, entered a password, installed remote access software, lost access to an account, or believe a device or account is compromised, treat it as urgent and contact your bank, relevant provider, official authorities or a qualified professional as appropriate.