Before you join or participate
Our referral, partner, ambassador, student, provider and community pathways are designed to help eligible participants explore suitable referral, support, service, campus, community, administration, marketing, project, technology and related opportunities.
Participation does not guarantee jobs, income, referrals, leads, bookings, reviews, skill tags, ongoing work, future paid work, commissions, margins, bonuses or any particular outcome.
Participants are not employees of thefixers.app or Your IT & Tech Mates unless a separate written employment agreement is made. Participation does not automatically create an employment, contractor, agency, partnership, joint venture or franchise relationship.
Participants must only accept suitable tasks or referrals, follow all safety, conduct, privacy, guidance and platform rules, comply with any campus, community, provider, customer or partner requirements, and meet any age, tax, legal, insurance, consent, qualification, licensing or parent/guardian requirements that apply.
Australian visa, work rights and eligibility obligations: Participants are responsible for ensuring they have the right to participate, volunteer, refer, provide services, receive payments or undertake any work-related activity in Australia. This includes complying with any visa conditions, work rights, tax, superannuation, ABN, reporting, study, placement, internship, volunteer, contractor or employment obligations that apply to them.
thefixers.app and Your IT & Tech Mates may request reasonable information or evidence to confirm eligibility. Participation may be refused, paused or ended if required information is not provided or if participation may breach legal, visa, work rights or platform requirements.
Ambassador Network Australian customers and local participants
Ambassador Network Terms
These terms apply when a person applies for, joins, uses, promotes or interacts with the Your IT & Tech Mates Ambassador Network. This includes general Ambassadors, Campus Ambassadors, Neighbourhood Ambassadors, Zone Leaders, Street Captains, Building Captains, Suburb Leads, Master Ambassadors, local business introducers, community referrers, campaign participants and share-code users.
The Ambassador Network is designed to support trusted local introductions to Quick Help, provider applications, community campaigns and customer referrals. It is not an employment program, franchise, agency arrangement, bidding marketplace, payment platform, automatic commission system or public price competition system.
1. Ambassador roles and status tags
Ambassador roles and public status tags are controlled by Your IT & Tech Mates. A status tag may help customers understand the role a person plays in a local community, but it does not make that person an employee, agent, franchisee, approved technician or authorised representative unless we separately confirm that in writing.
A person who shares approved information about Your IT & Tech Mates and helps people find the right help path.
A recognised local ambassador for a street, suburb, building, campus or community area, subject to ongoing activity and conduct expectations.
A more senior local role that may help coordinate ambassadors in an area. This role does not create power to approve providers, jobs, customers, rewards or payments.
A local status tag connected to a building, street, suburb, campus, community or area. Tags can be changed, hidden, paused or removed.
We may approve, change, pause, hide or remove any ambassador role, badge, tag, public profile, listing, code, campaign, zone role or area recognition at our discretion where needed for privacy, safety, accuracy, fairness, conduct, compliance or business reasons.
2. Zones, locks, waitlists and changes
A zone is a practical local area used to organise community introductions and local ambassador activity. Zones may include a building, street, suburb, postcode, campus, local business area, community group or other approved area.
A zone request does not give a person ownership of that area. Zone roles are reviewed and may be provisional, active, shared, waitlisted, paused, changed, released or removed.
How address matching may work
Where an address, building, street, suburb or postcode is provided, Your IT & Tech Mates may use that information to help identify a relevant local zone. A more specific zone will usually be considered before a broader zone. For example, a building zone may be considered before a street zone, and a street zone may be considered before a suburb zone.
If more than one person wants the same zone
If more than one person requests the same or overlapping zone, we may place a person on a waitlist, approve a shared arrangement, split a zone, create a smaller zone, keep the zone managed by Your IT & Tech Mates, or choose not to approve a request.
Low activity, demotion and release
Zone roles are activity-based. We may review activity after 30 days, 60 days, 90 days or another reasonable period. If a zone participant is inactive, unresponsive, unsuitable, unsafe, misleading, in breach of these terms or no longer appropriate for the role, we may move them to a support role, pause the role, release the zone, invite a waitlisted person to be considered, or remove the role.
4. Campaigns, provider and business introductions
Ambassadors may request or support local campaigns such as QR cards, flyers, building posters, suburb campaigns, local business introductions, provider invite campaigns, campus campaigns or community support campaigns. Campaigns must use approved wording and must not create false urgency, guaranteed service promises, guaranteed rewards, official endorsement claims or pressure on vulnerable people.
Provider and business introductions
An ambassador may introduce a provider, business, community organisation, building contact, campus contact or local partner for review. An introduction does not guarantee provider approval, public listing, work allocation, partnership status, preferred status, payment, reward or ongoing relationship.
We may check duplicates, quality, customer fit, provider fit, safety, public claims, insurance or certificate information, brand risk, contact permission and other relevant information before deciding what to do with an introduction. We may reject, hold, merge, convert or mark an introduction as duplicate.
No bidding marketplace
The Ambassador Network must not be used to create bidding, auctions, counter-offers, lowest-price competition, public job comparison or price-race behaviour. Allowed provider or support actions remain controlled and private, such as “I can help”, “Request more info”, “Submit quote”, “Accept fixed-fee job”, “Decline” or “Submit private Guidance Offer”.
5. Rewards, activity checks and review
Rewards are not guaranteed and are not automatic. The system may show pending, suggested, eligible, held, reduced, rejected, approved or paid statuses for review purposes only. A reward is not payable unless Your IT & Tech Mates approves it in writing or through an authorised record.
| Reward item | Current review model | Important limit |
|---|---|---|
| Customer referral reward | Standard review of 5% of the eligible paid job value where a valid referred job is completed and paid through the approved platform payment process. | Included inside the 13.5% total platform commission and not added on top of the customer price. |
| Provider, partner, ambassador or local introduction reward | May be reviewed under the same standard 5% referral reward model where the introduction is approved, properly attributed, completed and paid through the approved platform payment process. | No separate fixed-dollar reward, trail reward, lifetime reward or extra customer charge applies unless a separate written customer-facing campaign rule is approved. |
| Same person customer + provider contribution | May be reviewed once under the applicable approved referral path. | Combined rewards must not exceed the applicable approved reward pool and remain subject to fraud, payment, refund, dispute and eligibility checks. |
Rewards may be held, reduced or rejected for inactivity, duplicate claims, self-referrals, unclear attribution, cancelled or refunded jobs, chargebacks, customer disputes, provider disputes, conduct concerns, misleading promotion, spam, privacy concerns, reward gaming, off-platform payments, missing records or breach of these terms.
Rewards are not wages, salaries, employment income, partnership profits, franchise payments, lifetime commissions, recurring commissions or automatic ongoing commissions. Ambassadors are responsible for their own tax, accounting, reporting and compliance obligations where applicable.
6. Privacy, public profiles and safe conduct
Public ambassador profiles, status badges, zone labels and “introduced by” wording may be shown only where approved. Public pages must not display private customer records, job notes, reward notes, payout details, address details, support tickets, device evidence, identity documents, private provider checks or non-public notes.
Ambassadors must not collect passwords, PINs, banking codes, identity documents, medical details, disability details, payment details, private device content or unnecessary personal information. If a customer appears vulnerable, at risk, confused, pressured or in urgent danger, the ambassador must not exploit the situation and should direct the person to appropriate support or to Your IT & Tech Mates.
Brand and advertising conduct
- Do not claim to be an employee, technician, approved provider or official representative unless separately approved in writing.
- Do not claim official school, university, council, landlord, building manager, government, NDIS, aged-care or community endorsement unless that approval exists.
- Do not use logos, flyers, QR codes, listings, testimonials or public claims in a misleading way.
- Do not promise guaranteed repairs, instant help, guaranteed provider matching, discounts, rewards, approvals or payouts.
7. Review records and service decisions
Your IT & Tech Mates may keep records to help review ambassadors, zones, share codes, campaigns, activities, introductions, referrals, rewards, complaints and follow-up tasks.
These records help the team make safer decisions, but they do not by themselves create public rights, payment rights, job rights, zone ownership, provider approval or permanent status.
We may correct records, merge duplicates, update attribution, hold rewards, add notes, remove public visibility, review conduct, reassign a zone, invite a waitlisted person to be considered, or close a matter where the available information supports that action.
8. Australian Consumer Law and non-excludable rights
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right, remedy or protection that cannot lawfully be excluded under the Australian Consumer Law or other applicable Australian law.
To the extent permitted by law, Your IT & Tech Mates may limit, suspend or refuse Ambassador Network access, public profile visibility, share-code use, campaign approval, zone leadership, reward review or provider introduction processing where needed for safety, privacy, integrity, operational, legal or compliance reasons.
Plain-English summary
Ambassadors help people find local tech help and introduce trusted connections. Important decisions remain reviewed by Your IT & Tech Mates. A zone can be requested, waitlisted, shared, changed or released. A badge can be hidden or changed. A share code can be tracked or paused. A reward can be suggested, held, reduced, rejected or approved after review. Nothing is automatic unless Your IT & Tech Mates expressly confirms otherwise.
Partner Service Referral Listing Update
Added 13 June 2026. These terms also apply where a provider, student, helper, ambassador, referrer or other approved participant displays another approved provider's service as a partner service referral.
The feature is a referral feature only. The referrer does not become the service provider, reseller, agent, employee, partner, franchisee, subcontractor, broker or authorised representative of the provider who performs the work.
The standard referral reward review remains 5% of the eligible paid job value for eligible paid bookings through the approved referral path, subject to the existing referral, payment, dispute, refund, fraud, privacy and our review checks. No automatic payout, separate booking process, separate commission arrangement or extra customer charge is created by this update.
For the full policy update, see Partner Service Referral Listing Terms.
Student and helper partner service referral rules
Added 13 June 2026. These rules apply where a student, student helper, campus helper, ambassador, trainee, live-resume participant, neighbourhood helper or other referrer displays or shares another approved provider's service as a partner service referral.
Skill gap and role clarity
A student or helper may use a partner service referral listing to connect a customer with a provider who has the relevant skill. This does not mean the student/helper is approved to perform that service, supervise that service, quote that service, guarantee that service or describe it as their own service.
Where the student/helper has a skill gap, the customer-facing wording must clearly say that the service is delivered by another approved provider. The student/helper may explain the pathway, share an approved referral link and provide a customer introduction, but must not make technical promises or delivery commitments beyond their approval level.
Student public profile and service list separation
Student and helper profiles should keep a clear separation between services I can personally provide and partner services I can connect you with. Partner services must not be presented as the student/helper's own skills, qualifications, licences, insurance, certification, experience or repair authority.
Standard 5% referral reward only
If the customer books and pays through the approved referral path, the student/helper may be reviewed as the referral person for the existing standard referral reward of 5% of eligible paid job value. This is not an automatic entitlement, wage, placement payment, employment payment, reseller margin, hidden markup, training allowance or guarantee of income.
Under-18, campus and safeguarding controls
Where a student/helper is under 18, linked to a school, TAFE, university, care setting, disability support setting or other safeguarded environment, we may require parent/guardian approval, campus/school approval, supervision, communication limits, additional moderation, Working with Children Check requirements for relevant adults, or removal of direct-contact features.
No pressure marketing
Students and helpers must not pressure classmates, family, teachers, vulnerable customers, local businesses, NDIS participants, seniors, carers or community members to book a partner service. They must not spam, use harvested contacts, create fake leads, exaggerate income, hide the referral benefit, use misleading service claims or suggest that the referral reward is guaranteed.
Student insurance and suitability
Students must only offer or accept tasks that are suitable for their course, skills, experience, age, location, availability, visa conditions and work rights.
Students may be required to show that they are covered by suitable insurance before they can accept certain tasks. This may include public liability insurance for in-person, customer-facing, pickup, delivery, home, business, campus or community tasks, and professional indemnity insurance for advice, consulting, planning, tutoring, training, business support or technical recommendation tasks.
Insurance may be held by the student, their business, an approved provider, an education provider, a placement program, or another approved arrangement, where we accept that arrangement in writing.
Student registration does not mean insurance is approved. We may refuse, limit, pause or remove access to tasks if suitable insurance or eligibility evidence is not provided.
Core platform functions covered by these terms
These terms are intended to cover customer help requests, quotes, bookings, payment and warranty steps, support follow-up, urgent support guidance, scam safety help, device custody, pickup and handover, provider verification, provider profiles, referral and ambassador pathways, student pathways, campus and community help, senior and vulnerable-person support, partner service referrals, directory listings, reviews, media uploads, customer status updates, and customer portal use.
Some functions may be available only in selected locations, for selected service types, or after manual review. A feature being visible on a page does not mean a job, referral, reward, student task, provider approval, warranty outcome or payment is guaranteed.
Scam, referral and platform integrity
Customers, providers, students, ambassadors, referrers, partners and visitors must use the platform honestly and only for lawful, safe and genuine service purposes.
The following conduct is not allowed: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, reward misuse, artificially splitting or changing jobs to increase rewards, referral link manipulation, bots or automated activity used to generate rewards, scraping, unauthorised data harvesting, attempts to copy protected platform processes, attempts to interfere with platform security, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading advertising, impersonation, brand misuse, and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
We may delay, review, limit, refuse, cancel, reverse or hold a booking, referral, reward, payout, profile, listing, review, message, payment, warranty claim or account access where we reasonably believe there is a safety, privacy, scam, payment, eligibility, referral integrity or platform misuse risk.
We may preserve relevant records, request reasonable evidence, contact affected parties, restrict access, remove content, report serious conduct to appropriate authorities or take other lawful steps to protect customers, providers, students, referrers, partners, our business and the public.
Student, provider and referral feature review
Student, provider, referral, ambassador, campus, community, pickup, urgent support and safety-related features may require manual review before activation or use. We may check eligibility, suitability, insurance, work rights, service type, location, customer risk, provider capability, payment status and referral integrity before allowing access to tasks, listings, rewards or customer-facing activity.
QA update: online platform payment required
This QA pass confirms that referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates platform payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or provider payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our platform, personal payment links, side deals, split payments, payment redirection, off-platform work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, commission, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.