Created 18 May 2026 · Quick Help Version A00142

Ambassador Network Terms

Service availability: These terms apply to Australian residents and Australian-based customers, ambassadors, providers and applicants using Your IT & Tech Mates pathways.

These terms apply when a person joins or uses the Ambassador Network, including Campus Ambassador, Neighbourhood Ambassador, community ambassador, school parent group, local business ambassador, referral code, QR code, provider invite or provider upgrade pathways.

1. Ambassador role

Ambassadors refer customers into Quick Help and may invite providers to apply. Ambassadors do not perform jobs, provide professional advice, make binding promises, collect private credentials or represent themselves as employees or approved providers unless separately approved in writing.

2. Campus and neighbourhood pathways

Campus Ambassadors may share Quick Help with students, clubs, peer networks and campus communities, subject to academic integrity and campus rules.
Neighbourhood Ambassadors may share Quick Help with local residents, families, seniors, businesses and community groups.

3. Zones and specialities

Ambassadors may request a campus, suburb, postcode, community group, building, club or speciality zone. Zone access, preferred status and commission levels may be open, limited, waitlisted, restricted, partner-only or reviewed for activity. General referrals may be allowed even when preferred zone status is unavailable.

4. Commissions and rewards

Commissions are not guaranteed. They may depend on referral attribution, booking completion, payment confirmation, refund/cancellation checks, duplicate checks, review checks, hold periods and compliance with program rules.

5. Provider invites

Ambassadors may invite providers to apply. An invite does not guarantee approval, work allocation, preferred status or payment. Your IT & Tech Mates retains final review and approval control.

6. Prohibited conduct

No spam, misleading claims, false earnings promises or fake referrals.
No claim of official university, school, club or community endorsement unless approved.
No collection of passwords, PINs, banking codes, payment details or unnecessary sensitive information.
No academic misconduct, assignment writing, impersonation or completion of assessed work.

7. Suspension or removal

Your IT & Tech Mates may suspend, remove, limit or review ambassador access if there are safety, privacy, conduct, fraud, quality, legal, operational, reputational or compliance concerns.

Guided intake referral links and profile sharing

Referral links, QR codes and share tools may route users to guided intake pages, student support, senior support, support-organisation technology support and accessibility support, scam/security help, device repair, provider profiles, ambassador profiles or direct booking pages. Referral credit, visibility or statistics may depend on valid clicks, requests, bookings, completion, review status and fraud checks.

Referral participants must not spam, mislead, impersonate, imply false endorsement, pressure vulnerable users, create fake bookings, farm reviews or use referral tools for scam activity. We may disable links, remove referral credit, restrict accounts or investigate suspicious activity.

Job board referrals and commission tracking

Referral codes, links or names may be captured when a person posts a job board request, requests a provider profile, submits a tutoring or campus request, accepts a quote or proceeds to a job. Referral tracking does not by itself create an entitlement to a reward, commission or payment.

A referral reward or commission may be marked pending, eligible, approved, payable, paid, held, rejected, cancelled or otherwise reviewed. Unless we expressly agree otherwise in writing, commission is not payable until the referred request has been accepted by us, completed, invoiced, paid by the customer, passed fraud and duplicate checks, and approved by an authorised admin.

We may reject or hold commissions for self-referrals, duplicate claims, misleading referrals, spam, fake jobs, cancelled jobs, refunded jobs, chargebacks, inappropriate tutoring requests, academic integrity concerns, unsafe requests, referral gaming or conduct that breaches our terms or policies. Automated payment or payout features may be disabled even where referral tracking is visible.