Disclaimers

Disclaimer Policy

Important limits for website information, Quick Help, AI-assisted guidance, estimates, cyber/scam support and technology services.

Effective date: 14 May 2026

AI and automated information disclaimer: Quick Help responses, AI-assisted suggestions, automated intake classifications, initial estimates, technician-preparation notes, admin reply assistance and automated summaries are general guidance only. They may be incomplete, inaccurate, outdated or unsuitable for your device, account, data, network, repair, scam, cyber-safety, website, email, hosting or software situation. They are not a final diagnosis, official quote, professional certification, safety assurance, legal/tax/financial advice, cyber-forensics report, guaranteed repair instruction or a substitute for technician/admin review. A Your IT & Tech Mates technician/admin must review and confirm the issue, scope, price, quote, invoice, warranty position and next steps before anything is treated as final.

Do not submit sensitive secrets: Do not send device PINs, passwords, MFA codes, banking codes, recovery phrases, private keys, seed phrases, TFNs or unnecessary sensitive information through public forms, Quick Help, referral pages, privacy pages, quote pages or invoice pages.

1. General information only

Website pages, Quick Help, policy pages, referral pages, customer portals, quote pages, invoice pages and related tools provide general operational and customer-service information. Information may not cover every situation and may change without notice.

2. Not a source of truth

AI-assisted outputs, automated estimates, intake classifications, summaries and preparation notes must not be treated as a sole source of truth. They are not a final diagnosis, official quote, warranty decision, legal/tax/financial advice, cyber-forensics report, safety assurance or guaranteed repair instruction.

3. Service-specific limitations

Device repairs depend on diagnosis, parts and condition.
Onsite services depend on location, access, safety and availability.
Remote support may be unsuitable for some hardware or scam/cyber issues.
Software/website development may require testing, staged approval, third-party platforms and changes in scope.
Data recovery and account recovery are not guaranteed.
Cyber/scam guidance is general support only and may require banks, platforms, ReportCyber, Scamwatch, IDCARE or authorities.

4. Third parties

We do not control third-party platforms, payment processors, hosting providers, domain registrars, device manufacturers, software vendors, AI providers or public reporting services.

5. Australian Consumer Law

Nothing in this Disclaimer Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under Australian Consumer Law.