Booking and cancellation policy
How booking changes, cancellations, missed appointments and special-order costs are handled fairly.
When a booking is confirmed
A preferred day, time or support window submitted through QuoteMe is a request only. A booking becomes confirmed when we confirm it with you or when you choose a clearly labelled Approve & Book action showing the appointment details. Where that action also shows a work-approval amount, it can confirm both the booking and the displayed authorisation in one step.
Changing or cancelling a booking
Tell us as soon as reasonably possible if you need to change or cancel. If a cancellation charge applies, it must have been disclosed before the booking was confirmed and must be lawful and reasonable in the circumstances. We do not use cancellation charges as unrelated penalties.
Special-order items
If you approved a part, licence or other item ordered specifically for your job, cancellation after the order may involve reasonable unrecoverable costs. We will explain those costs rather than applying a blanket amount that ignores the actual circumstances.
Missed appointments and access
If we cannot reasonably access the location, device or account at the confirmed time, a disclosed attendance or cancellation charge may apply where lawful and reasonable. We will not charge for a failure caused by us or where the law gives you a right to cancel without that charge.
Pickup and return bookings
A pickup request is not a confirmed collection until we confirm the day or arrival window and the applicable pickup charge. Please make sure an authorised person can hand over the correct device and any listed accessories during the confirmed window.
If we attend a confirmed pickup and cannot reasonably collect the device because nobody authorised is available, the address or access details are materially incorrect, access is unsafe, or the device is not available, a disclosed and reasonable attendance charge may apply. We will not apply a charge where the failure is ours or where doing so would be unlawful.
If we need to return a repaired device and the agreed return cannot be completed, we will contact you to arrange another reasonable option. Any redelivery or storage charge must be disclosed, reasonable and consistent with your statutory rights.
If we need to change the booking
If we need to move a booking because of technician availability, an earlier job running longer, illness, unsafe conditions, parts delays or another reasonable operational issue, we will contact you as soon as reasonably practical and offer a new time. A booking change by us does not increase any approved work ceiling.
NDIS-funded services
If an NDIS-funded service is subject to NDIS cancellation rules or a service agreement, any cancellation claim will be limited to what those rules and the agreement lawfully permit. We will not charge an NDIS cancellation merely because a general website term says we can.
Your Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or another applicable law.
Depending on the circumstances, remedies for a problem with goods or services may include repair, replacement, re-supply, refund, cancellation or compensation for reasonably foreseeable loss or damage.
Contact us
For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.
For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.