Updated 17 May 2026
Managed Provider Repair Terms
These terms apply when a customer books with Your IT & Tech Mates and we allocate, coordinate or manage the repair through an approved provider.
1. Workflow
- Customer books with Your IT & Tech Mates.
- Admin allocates or requests a quote from an approved provider.
- The provider quote or payout amount is recorded.
- Admin records the customer quote and scope.
- Customer accepts the quote.
- Customer may take the device to the provider shop where required.
- Provider completes the approved repair.
- Customer pays Your IT & Tech Mates.
- Provider payment is reviewed and paid manually according to the applicable hold/payment status.
2. Customer-visible provider details
Where a drop-off or shop visit is needed, customers may see the provider trading name, address, opening hours and drop-off instructions. Internal provider payout, business margin, referral reward, private notes, bank details and verification documents are never customer-facing.
3. No off-platform payment for managed jobs
For managed provider repair jobs, the customer should not pay the provider directly unless the job has been expressly changed to a direct provider handoff by admin. Provider requests to cancel, pay directly, or accept a lower off-platform quote may be reviewed as bypass conduct.
4. Provider quote and customer quote
The provider may provide a quote or payout amount to Your IT & Tech Mates. The customer-facing quote is issued or recorded by Your IT & Tech Mates. Extra work requires revised approval before it becomes part of the job scope.
5. Warranty and support
Warranty and support for managed provider repair jobs should come to Your IT & Tech Mates first. We decide whether the issue relates to approved provider workmanship, customer damage, unrelated fault, out-of-scope work or goodwill support.
6. Provider verification
Providers must be approved and verified before receiving jobs. Expired business registration or insurance may pause provider allocation until a valid replacement is uploaded and verified.
Managed provider jobs from Ambassador and Quick Help pathways
Integrated 18 May 2026 · Quick Help Version A00147
Provider terms also apply to providers who are invited by ambassadors, upgrade from ambassador status, apply for provider access, or seek to accept Campus Help, Neighbourhood Help, provider pickup or other Quick Help job categories.
Provider approval and category access
Provider approval is not automatic. Your IT & Tech Mates may approve, partially approve, reject, suspend, restrict or request more information from a provider or provider applicant. Approval may be limited to certain categories, locations, service formats or job types.
Certificates, checks and insurance
- Public liability insurance may be required for in-person, pickup, home visit, senior support, business visit or neighbourhood work.
- Professional indemnity insurance may be required for tutoring, study support, assignment planning, advice, training, consulting or business support.
- Working with Children Check may be required for school, under-18 or minor-related support.
- Identity, business, licence, qualification or other checks may be required depending on the service category and risk profile.
- Expired, missing, rejected or unreviewed certificates may lock related job categories until updated and reviewed.
Independent provider responsibility
Unless a separate written agreement says otherwise, approved providers are responsible for their own ABN, tax, insurance, licences, qualifications, checks, equipment, conduct and legal obligations.
Profiles, direct bookings, conduct and suitability
Providers may receive leads or direct booking requests from public profiles, referral links, guided intake pages, QR codes or admin assignment. Providers must only accept jobs they are competent, available, insured and approved to perform.
Provider profiles, badges, job counts, sales statistics, reviews and ratings must not be misleading. We may edit, hide, pause, restrict or remove profiles, services, categories, direct booking access or promotional claims for quality, safety, legal, privacy, certificate, insurance, conduct, dispute or platform-integrity reasons.
Reports of poor performance, rude behaviour, scam concerns, unsafe behaviour, misleading service, no-show, repeated cancellation, inappropriate conduct, property concern or fake credentials may result in review, restrictions, certificate re-check, suspension, loss of visibility or removal.
A00163 managed repair quote conversion
A support ticket may be converted into a draft repair quote or managed provider quote. The draft quote may use the ticket subject, customer contact details, issue summary, attachments and internal notes as a starting point. The quote must still be reviewed before it is sent to the customer.
A converted quote does not by itself confirm a booking, provider availability, fixed repair price, parts availability, repair success or warranty outcome.
Provider board, interest and showcase profile update
Approved providers, tutors, technicians, students or partners may be able to view suitable approved job board posts and express interest, request more information, accept a fixed-fee opportunity where available, submit a quote proposal or decline. This is not a bidding or auction system.
Provider access to jobs, categories, tutoring requests, public profiles, trust badges, reviews, live resume pages and referral features may be limited based on verification, suitability, training, insurance, Working with Children Check or other checks, customer safety, admin approval and platform integrity rules.
Providers must not use job board details, profile requests, referral links or customer information to bypass Your IT & Tech Mates, solicit unauthorised work, pressure customers, publish private information or misrepresent qualifications, reviews, badges, insurance, checks, experience or completed jobs.