Website Terms & Conditions
Terms for using youritmates.com, Quick Help, customer portals, referral pages, quote/invoice tools and related website features.
1. About us
This website (youritmates.com) is operated by Chatsifieds.com Pty Ltd (ABN 51 620 592 403) trading as Your IT & Tech Mates (we, us, our).
We provide IT and technology services including IT support, managed services, cybersecurity support, scam-safety guidance, software and website development, device repairs, technical consulting, education, Quick Help, referral tools, quote/invoice tools and related services.
2. Acceptance of Terms
By accessing or using our website, Quick Help, referral pages, customer portals, quote/invoice tools, privacy request tools or services, you agree to these Terms & Conditions, our Service Terms, Privacy Policy, Referral Policy, Disclaimer Policy and any quote, invoice, proposal, statement of work or service agreement that applies.
If you use our website or services on behalf of a business or organisation, you warrant that you have authority to bind that entity.
3. Changes to these Terms
We may update these Terms from time to time. Changes take effect when published on the website. Your continued use of the website or services after changes are published means you accept the updated Terms.
Where changes materially affect existing customers, we will take reasonable steps to notify affected customers where practical.
4. Privacy and data protection
We handle personal information in accordance with our Privacy Policy. Our services may involve access to devices, accounts, systems, data, customer records, referral details, payment references and technical information.
You acknowledge that:
- you must only provide information, devices, accounts and systems that you are legally authorised to provide;
- you must not submit device PINs, passwords, MFA codes, banking codes, TFNs, seed phrases or unnecessary sensitive information through public forms;
- we may use OTP/email verification, our review, audit logs, encryption, rate limiting and retention tools to protect customer and referrer data; and
- privacy requests, correction requests and removal/anonymisation requests are handled through our privacy tools and our review processes.
5. Intellectual property
All website content, branding, text, graphics, logos, layouts, code, documentation, forms, processes, templates and media are owned by or licensed to us and are protected by Australian and international intellectual property laws.
5.1 Limited licence
We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the website for personal or internal business purposes.
5.2 Restrictions
You must not reproduce, republish, modify, distribute, reverse engineer, scrape, resell, copy our branding, or create derivative works from website content or system processes without written permission, except where allowed by law.
Referral participants and authority
Referral participants are independent participants in a manual reward program only. They are not employees, contractors, subcontractors, agents, partners, franchisees, joint-venture partners, technicians or authorised representatives of Your IT & Tech Mates. They have no authority to quote, collect money, promise outcomes, perform work, provide warranties or bind Your IT & Tech Mates.
6. Service-specific terms
Our Service Terms apply to service delivery, including repairs, onsite service, remote support, software/website development, managed services, cyber/scam-safety support, data/backup work, quotes, invoices and warranty handling.
6.1 IT support and managed services
We will provide services with due care and skill, but IT systems, networks, devices, accounts and third-party platforms can fail or be affected by outages, vulnerabilities, user actions, cyber threats and vendor restrictions. We do not guarantee uninterrupted, error-free or incident-free systems unless a separate written SLA expressly says otherwise.
6.2 Repairs and hardware
Repair estimates are indicative until inspected and confirmed. We will assess and carry out work only for the issue, fault, device or service described in the booking, quote, invoice, approved scope or written instructions accepted by us. Additional, unrelated or newly discovered faults are outside the original repair scope unless we expressly agree to include them in a revised quote or written approval. Replacement parts may be new, refurbished or third-party compatible. To the extent permitted by law, we are not responsible for unrelated faults, pre-existing faults, hidden damage, latent defects, customer data loss, unsupported devices or manufacturer design issues, except where the law requires otherwise.
6.3 Cybersecurity and scam-safety support
Cybersecurity work reduces risk but cannot eliminate all risk. We do not guarantee that all threats will be detected, that no breach will occur, that accounts will be recovered, or that scam/cyber guidance is a forensic report, general information or safety guarantee. You remain responsible for staff conduct, password hygiene, MFA, phishing awareness and following reasonable recommendations.
6.4 Software, website and development work
Development work may involve requirements, stages, revisions, testing, deployment, maintenance, integrations, third-party platforms, hosting, domains and customer approvals. Unless agreed in writing, changes outside approved scope may require a new quote or additional charges.
6.5 Third-party software and platforms
Our services may rely on Microsoft, Google, Apple, Meta, Stripe, hosting providers, domain registrars, device manufacturers, payment providers, email platforms, software vendors and other third parties. We are not responsible for third-party outages, policy changes, pricing changes, licensing decisions, security incidents, account restrictions or service limitations.
7. Fees and payment
Fees are payable as set out in the relevant quote, invoice, statement of work, service agreement or written arrangement.
- Quotes are valid for the period stated in the quote.
- Invoices are payable by the due date stated on the invoice.
- Customers cannot mark invoices as paid; cash claims and payment claims require our team verification.
- Stripe/card payments are treated as paid only when confirmed by the payment provider and our system/our team records.
- We may suspend or delay services for overdue payment, security risk, missing information or customer non-cooperation.
- Reasonable recovery costs may be payable for overdue accounts where permitted by law.
8. General website disclaimer
Website content is provided for general information only. We do not warrant that website information, automated estimates, help content, service descriptions or public guidance are complete, current, accurate or suitable for your circumstances.
You use the website at your own risk. We do not warrant that the website will be uninterrupted, secure, error-free or free from harmful code, although we take reasonable steps to maintain it.
9. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies rights under the Australian Consumer Law or any other rights that cannot legally be excluded.
Where permitted by section 64A of the Australian Consumer Law, our liability for breach of a consumer guarantee may be limited, at our option, to re-supplying the services or paying the cost of having the services supplied again. This limitation does not apply where the law does not allow it.
10. Limitation of liability
To the maximum extent permitted by law, we exclude liability for indirect, special or consequential loss, including loss of profit, revenue, business opportunity, goodwill, data, use, production, reputation or third-party platform access.
To the maximum extent permitted by law, our total aggregate liability for any claim connected with a service is limited to the amount paid by you for the relevant services in the 3 months before the claim, unless a different written agreement applies. This does not limit liability that cannot legally be excluded.
11. Indemnity
You indemnify us against claims, losses, liabilities, costs and expenses arising from your misuse of the website or services, breach of these Terms, unlawful conduct, negligent conduct, unauthorised access provided by you, misleading information supplied by you, or breach of third-party terms. This indemnity does not apply to the extent we are at fault.
12. User conduct
You must not:
- attempt to hack, interfere with, scan, overload, disrupt or gain unauthorised access to our website, systems, customer portals, our team areas or connected services;
- upload, submit or distribute malware, harmful files, unlawful content or security-testing payloads without written permission;
- submit false, misleading, fraudulent, duplicate, spam, abusive or unauthorised information;
- impersonate another person or refer a customer without permission;
- misuse referral rewards, payout requests, privacy requests, OTP systems, Quick Help or quote/invoice tools; or
- use our website or services for unlawful or harmful purposes.
We may block, suspend, revoke, delay or review access where we suspect misuse, fraud, security risk, unlawful conduct, privacy risk or breach of these Terms.
13. Suspension and termination
We may suspend or terminate website access, portal access or services if payment is overdue, you breach these Terms, there is a security or safety risk, we are required by law, you misuse referral/privacy/payment systems, or continuing services creates unreasonable risk to us, our staff, other customers or third parties.
Ongoing services may be terminated with written notice as stated in the applicable agreement, or if no separate agreement applies, with reasonable notice. Outstanding invoices remain payable.
14. Force majeure
We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, power outages, internet or telecommunications failures, cyber incidents, third-party service failures, vendor outages, strikes, pandemics, government action or supply-chain issues.
15. Dispute resolution
If a dispute arises, both parties must first attempt to resolve it through good faith negotiation. If unresolved within 28 days, the parties should attempt mediation in Victoria before court proceedings, except where urgent injunctive, privacy, payment, safety or security relief is needed.
16. Governing law
These Terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of Victorian courts.
17. Severability
If any provision of these Terms is void, invalid or unenforceable, that provision is severed to the extent required and the remainder continues in force.
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Provider-specific terms
Provider Device Hub, provider pickup batches and provider referral credits are subject to the Provider Device Pickup & Return Terms and Provider Partner Referral Policy, in addition to these terms and any signed provider agreement.
Ambassador Network, Campus Help and Neighbourhood Help
Integrated 18 May 2026 Master Guidance and Directory Terms
The terms on this page also apply to the Ambassador Network, Campus Help, Neighbourhood Help, provider invite, provider upgrade, zone data upload and certificate-controlled provider access features where those features are used.
Ambassador Network
The Ambassador Network lets registered or approved ambassadors refer customers into Quick Help, share approved referral links or QR codes, invite providers to apply, and track eligible referral activity. Ambassadors are referral connectors only unless Your IT & Tech Mates separately approves them as independent providers.
- Ambassadors must not perform jobs, provide professional advice, collect private credentials, or make binding promises unless separately approved.
- Ambassadors must not imply official university, school, club, community or business endorsement unless Your IT & Tech Mates has approved that wording.
- Your IT & Tech Mates may accept, decline, suspend, limit, review or remove ambassador participation for safety, quality, privacy, fraud, operational, reputational or legal reasons.
Campus Help and Neighbourhood Help
Campus Help and Neighbourhood Help are Quick Help pathways. They may help route student, family, senior, community, small business or local support requests to the most suitable next step. Service availability may depend on location, provider availability, category, safety, review status, verification, zone capacity and operational capacity.
Zones and specialities
Ambassador zones may be based on campus, suburb, postcode, building, club, community group, campaign, school community or speciality. Preferred visibility, preferred commission or zone status is not guaranteed and may be open, limited, waitlisted, restricted, partner-only, reviewed, changed or removed.
Provider applications and approval
Providers may apply directly, be invited by an ambassador, or upgrade from ambassador status. An invitation or application does not guarantee approval, work allocation, preferred status, exclusive access, earnings or ongoing use of the platform. Your IT & Tech Mates keeps final review and approval control.
The repair scope and unrelated-fault terms in this document also apply where a repair or support request is created through Quick Help, Campus Help, Neighbourhood Help, an ambassador referral, a provider invite pathway or a managed provider job allocation.
- A referred or ambassador-linked job does not expand the repair scope beyond what is quoted, approved or accepted for that job.
- Unrelated faults, pre-existing faults, hidden faults, intermittent issues, customer-caused damage, manufacturer defects, data issues or later failures remain subject to the repair scope and unrelated fault provisions in these terms.
- Provider allocation or ambassador attribution does not create a guarantee that every device issue will be fixed under the same quote, warranty or booking.
Platform roles, providers, ambassadors and customer requests
Quick Help may connect customers with internal team members, independent providers, ambassadors, student ambassadors, neighbourhood ambassadors or other approved participants. Ambassadors refer. Providers perform. Certificates, eligibility checks and approval by us may unlock or restrict job types. Ambassadors must not represent that they are providers, technicians, employees, agents or authorised representatives unless separately approved in writing.
Public profiles, referral links, QR codes, share kits, ratings, reviews, badges, booking statistics and live-resume style profile information are provided for trust and convenience. They must not be used to make misleading claims, guarantee outcomes, impersonate another person, hide material restrictions, manipulate reviews or suggest government, NDIS, university, school, aged-care, platform or Your IT & Tech Mates endorsement where none exists.
Incident reports, reviews and restrictions
We may receive and investigate reports about provider performance, scam concerns, rude or unsafe behaviour, no-shows, misleading service, inappropriate conduct, property issues, tutoring concerns or other conduct. We may moderate reviews, restrict profiles, limit booking visibility, require certificate re-review, pause provider access, remove referral eligibility or take other reasonable safety or integrity actions. Internal risk scores, investigation notes and moderation decisions are operational records and are not public ratings.
Australian Consumer Law and non-excludable rights
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. Any limitations in these Terms apply only to the extent permitted by law.
Reviews, ratings, incidents and visibility controls
Reviews, star ratings and reputation indicators may be collected after relevant service activity and may be moderated, delayed, rejected, hidden or removed where they are abusive, misleading, defamatory, unsafe, irrelevant, fraudulent, duplicate, disputed or inconsistent with platform rules.
Incident and conduct reports may be used for safety, moderation, dispute handling, provider suitability, certificate review, account restrictions, profile visibility and reporting. Internal risk scores, safety notes and moderation actions are not required to be displayed publicly.
enhanced support, support request, quote and attachment terms
Plain-English summary: these extra terms strengthen the existing Terms and Conditions for email support, customer replies, attachments, quote conversion, our authorised team assignment, reviews, reports, incidents, provider visibility and technology-help-only requests. They add to the existing terms. They do not replace any rights a customer may have under the Australian Consumer Law or other non-excludable laws.
Email-to-support request support request
If you email us, submit a form, reply to a support email or contact us through a support channel, we may convert that communication into a support support request. A support support request may include your name, email address, phone number, organisation details, subject line, message content, attachments, support request reference, conversation history, our authorised team notes, assignment history, quote links, incident links and related service records.
We may use support request references such as QH-TICKET-000001 to keep replies, quotes, attachments and our authorised team actions connected to the same customer request. You should keep the support request reference in the subject line when replying by email so that your reply can be attached to the correct support request.
Customer replies and support records
When you reply to a support email, your reply may be imported into the same support support request. We may store the reply as part of the support record so that our team can review the history and respond properly. If a reply cannot be matched automatically, we may manually move or merge the message into the correct support request.
We may keep support records for operational, warranty, safety, fraud prevention, complaint handling, service quality, provider management, legal and accounting purposes. We may delete, archive, de-identify or restrict access to support records when no longer reasonably needed, subject to our legal obligations and legitimate business needs.
Attachments and unsafe information
You may be able to send photos, screenshots, PDFs or other supported files to help explain a technology issue. We may store safe supported attachments with the relevant support request. We may reject, delete, quarantine or not process an attachment if it appears unsafe, unsupported, irrelevant, corrupted, excessive in size, unlawful, offensive, malicious or otherwise inappropriate.
Do not send passwords, PINs, one-time codes, banking details, full card details, identity documents, Medicare details, private access credentials, sensitive health information or confidential third-party information by email, form, chat or support request message. If you send information we do not need, we may remove or restrict it where reasonably practicable.
Quote conversion and draft quotes
A support support request, email enquiry or repair request may be converted into a draft quote. A draft quote is not a final offer, accepted booking, confirmed price, guaranteed repair outcome or guarantee that a provider is available. Quotes may require staff review, provider review, parts confirmation, inspection, further customer information, availability checks and customer acceptance before work proceeds.
If a support request is converted into a quote, the original support support request may remain available as the communication trail. We may copy relevant customer details, issue summaries, attachments and internal notes into the quote process where needed to prepare, review or manage the quote.
Assignment to staff, technicians and providers
We may assign a support request, help request, quote request, incident report or support enquiry to internal staff, technicians, approved providers, authorised team members or other authorised personnel for triage, quoting, service handling, review, safety assessment, customer support or follow-up. We may change the assignment at any time.
Where a provider is involved, we may share only the information reasonably needed for the provider to assess, quote or perform the technology help request. Providers must not use customer information for unrelated marketing, bypassing, unauthorised contact or any purpose outside the approved work.
Reviews, reports, incidents and provider visibility
We may receive and review star ratings, customer reviews, provider reports, poor performance reports, no-show reports, conduct complaints, scam/security concerns, incident reports and other trust or safety information. We may moderate reviews, hide inappropriate content, request more information, keep sensitive evidence private, restrict provider visibility, limit job categories, require certificate re-review, suspend access or decline further requests where we reasonably consider it necessary to protect customers, providers, ambassadors, staff or the platform.
Reviews and reports may not always be published. Safety reports, scam concerns, evidence, internal notes and investigation material are generally treated as our authorised team-only unless we decide otherwise or disclosure is required by law.
Automation, AI-assisted tools and our authorised team dashboards
We may use software tools, rules, service coordination or AI-assisted features to organise requests, classify support requests, summarise messages, detect support request references, route support items, flag safety concerns, prepare draft responses, assist reporting or reduce our authorised team work. Automated outputs may be reviewed, corrected or overridden by staff.
Automation does not replace customer responsibility to give accurate information, staff responsibility to check important decisions, or provider responsibility to perform approved work safely and lawfully.
Scam, security and emergency boundaries
We may help customers understand technology-related scam or security concerns, but we are not an emergency service, bank, law enforcement agency, cyber insurer, legal adviser, financial adviser or identity recovery authority. If money has been transferred, a bank account is at risk, a crime is in progress, someone is in danger or urgent help is required, you should contact your bank, emergency services, police or another appropriate authority immediately.
NDIS, aged care, senior and accessibility technology-help-only boundary
We are not an NDIS registered provider. We are not an aged care provider or care-service provider. We assist NDIS service providers, aged care service providers, carers, families, support workers and organisations with client IT and technology help needs only. We do not provide disability support, aged care, health care, personal care, therapy, plan management, support coordination, clinical advice, care advice or emergency support.
Any reference to seniors, accessibility, NDIS participants, aged care clients, carers, support workers or organisations is a reference to technology-help requests only, unless we expressly state otherwise in writing.
Service request boards, referrals and provider profiles
Plain-English summary: these extra terms cover the Neighbour Help Board, Campus Help Board, School/Tutoring Help, custom job requests, provider or tutor interest, referral tracking, quote and invoice linking, future payment-readiness, provider profile pages, profile images/logos and moderation controls. They add to the existing terms and do not remove any existing rights, obligations or protections.
Service request boards and custom requests
Customers, neighbours, students, parents, guardians, staff, clubs, campus groups or other users may be able to submit a job request through a public board or request form. A request may relate to local technology help, student or campus technology help, tutoring or study support, business technology help or another custom request that is not listed in a fixed service category.
Submitting a request does not guarantee that we will accept, publish, quote, assign, schedule or complete the request. We may review, edit, categorise, hide, decline, reject, merge, de-duplicate, convert or require more information about any request. Custom requests, tutoring requests, school-related requests, urgent scam/security concerns and requests involving vulnerable persons may require manual review before they are visible to any provider or tutor.
No bidding or auction model
The service request boards are not an open auction or lowest-price bidding marketplace. Providers, tutors or technicians may express interest, request more information, accept a fixed-fee opportunity where available or submit a quote proposal for review. We may choose whether to show, approve, reject, moderate or progress any provider interest or quote proposal.
Customers may be offered a fixed-fee option, a quote, a draft quote, an invoice, a booking confirmation or another approved pathway. Price, scope, availability, suitability and safety remain subject to review, customer approval and any applicable service terms.
Guest posting, magic links and account creation
A poster may be allowed to submit a job request without creating a password account. We may send a private token, magic link or tracking link to the poster's email address so they can view request status, provide more information, approve a quote, confirm a session or cancel a request. We may require email verification, phone verification, guardian details or other checks before a quote, booking, tutoring session, payment, invoice or provider match is confirmed.
Providers, tutors, referrers, ambassadors or people seeking commission tracking may be required to create or verify a profile before accessing provider features, accepting work, displaying a public profile or receiving any referral reward.
School, tutoring and academic integrity
Tutoring and study support are for coaching, explanation, confidence-building, technology help, skills development and learning support. They must not be used to complete assessed work, impersonate a student, write assignments, take exams, bypass school or university rules, facilitate cheating or provide dishonest academic assistance. We may reject, flag or restrict any request that appears to create an academic integrity risk.
For school-age or under-18 students, we may require parent or guardian contact details, guardian approval, Working with Children Check or equivalent verification for tutors/providers, safety review and stricter moderation before any provider is shown or assigned. We may restrict direct contact between students and providers and require communications to occur through approved channels.
Referrals and commissions
Job board posts may include a referral code, referrer name, referral link, preferred provider/profile or referral source. Referral tracking does not guarantee a commission, reward or payment. A referral reward or commission is generally only considered after the related work has been approved, completed, invoiced, paid and reviewed, and remains subject to fraud, duplicate claim, refund, chargeback, cancellation, self-referral, eligibility and manual approval checks.
Referral payment or commission features may be tracked by the platform before automated payouts are enabled. Unless we expressly say otherwise in writing, referral rewards are reviewed and paid manually and may be held, reduced, rejected or cancelled where reasonably necessary.
Provider profile, provider showcase and profile pages
Approved students, tutors, providers, technicians, ambassadors or partners may be offered a public or semi-public profile, provider profile, profile card, provider showcase page or shareable link. A profile may show approved information such as display name, headline, bio, skills, strengths, service areas, campus area, business name, approved categories, trust badges, review summaries, completed work examples, rating summaries, profile images, logos or public request buttons.
We may moderate, edit, approve, hide, suspend, remove or restrict any profile, image, logo, badge, review, claim, completed job example, rating or public listing. Public profile information must be accurate, lawful, respectful, not misleading and not include private customer information, confidential information, unsafe claims, exaggerated credentials, unauthorised logos or content that infringes another person's rights.
Images, logos, media and storage
Profile photos, avatars, logos, cover images, job evidence, screenshots or other media may be uploaded only in supported formats and within size and dimension limits. We may validate, resize, compress, rename, convert, reject, quarantine, hide, delete or remove metadata from uploaded files. SVG, executable files, scripts and unsafe or unsupported file types may be blocked.
Media may be stored locally or with an approved storage provider, such as a cloud object storage provider, content delivery network or image storage service. Public profile images may be delivered from a media domain or storage URL. Users must have permission to upload any image, logo or media they provide.
Spam, moderation and safety controls
We may use spam scoring, honeypot fields, rate limits, IP/email/phone checks, content filters, duplicate detection, referral-fraud checks, manual moderation, safety flags and other controls to protect the service request boards, profiles, customers, providers, students and referrers. We may silently hold, hide, reject, limit or review suspicious submissions without explaining the specific detection method.
We may prevent provider visibility until a request has passed moderation. Internal spam scores, moderation notes, risk flags and fraud checks are operational records and are not public ratings.
Repair, software, data recovery and manufacturer notification cross-reference
Device repair, diagnostics, software support, account troubleshooting, data recovery, CCTV, network, printer, TV, console, phone, tablet and pickup/drop-off services are subject to these Website Terms & Conditions and the more specific Service Terms repair, software and data addendum, Payment and Warranty Terms, Quick Help Terms and, where relevant, Provider Device Pickup & Return Terms.
Those service-specific terms explain agreed scope, unrelated faults, pre-existing and hidden faults, software/account limitations, data backup and recovery risks, Apple/manufacturer notifications, warranty exclusions and limitation wording. They do not exclude non-excludable Australian Consumer Law rights.
Repair, software and data risk cross-links
This page should be read together with the Service Terms repair, software and data addendum, the Payment and Warranty Terms, the Quick Help repair-scope terms, and, where pickup or managed-provider work is involved, the Provider Device Pickup & Return Terms and Managed Provider Repair Terms.
If there is any inconsistency, the more specific written quote, approved scope, invoice, service form, front-page signed scope, or agreed service instruction applies to the particular job, subject always to non-excludable Australian Consumer Law rights.
New platform feature terms
These Terms now also apply to Master applications, unique tags, titles and nicknames, Master fields and badges, Campus Masters, public Master Directory and trust cards, Student Guidance Requests, private Guidance Offers, guidance packages, My Help dashboard records, matching suggestions, automated work queues, eligibility checks, payment records and Resolution Centre links.
Feature-specific pages listed in the terms index form part of these Terms where applicable. If a feature-specific policy conflicts with a quote, signed written agreement or mandatory law, the stricter or legally required term applies to the extent of the inconsistency.
Master guidance, campus programs and customer portal terms
These terms are supplemented by new feature-specific policies for Master/Campus Master identities, Student Guidance Requests, private Guidance Offers, Guidance Packages, My Help dashboard, Provider Store orders, Resolution Centre links, matching/service coordination, payment records and public Master Directory trust cards.
Read these additional policies where relevant: Student Guidance and Master Guidance Offer Terms, Master Directory and Trust Card Terms, Campus Master and Campus Partner Program Terms, Guidance Packages and Follow-up Program Terms, Guidance Payout-Ready Ledger and Margin Policy, Matching, Automation and Work Queue Policy, Customer Portal, My Help and Resolution Centre Terms, and Provider Store Orders and Resolution Centre Terms.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, provider, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Provider Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Cash and Off-Platform Payment Notice
Cash payments, direct payments to technicians or providers, private bank transfers, side deals and other off-platform or unrecorded payments do not qualify for referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees or incentives unless expressly approved by Your IT & Tech Mates in writing. Commission and reward eligibility requires the job, invoice and payment to be properly recorded, approved and processed through the approved Your IT & Tech Mates process.
Fraud, Scam and Integrity Controls
All services, bookings, referrals, ambassador activity, provider arrangements, payment claims, warranty claims, reviews and customer communications are subject to the Fraud, Scam and Integrity Policy. Your IT & Tech Mates may review service notes, booking records, quote records, invoice records, payment records, customer messages, photos, timestamps, referral records, device records and other available evidence when assessing fraud, scam activity, off-platform payment, commission eligibility, disputes, chargebacks, warranty claims or policy breaches.
Prohibited conduct includes fake jobs, self-referrals, referral manipulation, duplicate claims, artificial job splitting, commission farming, misleading reviews, payment bypassing, false identity or qualification claims, pressure selling, harassment, financial exploitation, suspicious account activity, misuse of customer data, and attempts to interfere with systems, records, payment controls or dispute processes.
Cross-linked integrity, payment and safety terms
These terms must be read together with our Terms and Conditions, Service Terms, Payment and Warranty Terms, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms, Provider Device Pickup Terms, Repair, Software and Data Risk Notice, Fraud, Scam and Integrity Policy, Payment and Commission Integrity Policy, Dispute and Evidence Policy, Booking and No-show Policy, Electronic Consent Policy, Privacy Policy and any quote, invoice, service form, booking confirmation or written approval that applies to your service.
We may use booking records, quote records, invoices, payment records, referral records, customer messages, technician notes, call logs, emails, SMS records, photos, timestamps, device/browser indicators, IP indicators, pickup records and other available evidence to assess disputes, refunds, warranty claims, chargebacks, commission claims, fraud risks, referral attribution and policy compliance.
Nothing in this section excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Payment and commission integrity
Your IT & Tech Mates uses its own commission, referral, ambassador, provider, partner and reward model. No external marketplace, app or third-party commission model applies unless we expressly adopt it in writing for a particular program.
A job, lead, referral or partner opportunity only qualifies for referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees or incentives if it is a qualifying job under the applicable Your IT & Tech Mates terms. This generally means the job must be properly recorded before work begins, approved by us, completed, invoiced or recorded by us, paid in full through an approved process, cleared through any hold or review period, and not cancelled, refunded, reversed, charged back, disputed, fraudulent, duplicate, artificial, related-party or otherwise invalid.
Where misconduct, non-payment, refund risk, chargeback risk, fraud, duplicate claims, payment bypassing, artificial job structuring or policy breaches affect a job or payment, we may delay, reduce, withhold, reverse, offset, claw back or refuse the related commission, reward, withdrawal, incentive or partner payment to the extent permitted by law.
Internal ledgers, dashboards, balances, tallies or reward records are administrative records only. They are not bank deposits, stored value accounts, financial products or guaranteed payouts.
Anti-scam, fair use and customer protection
All customers, referrers, ambassadors, providers, partners and technicians must act honestly, professionally and safely. You must not misrepresent identity, authority, pricing, qualifications, insurance, licences, experience, verification status, warranty authority, payment authority or relationship with Your IT & Tech Mates.
The following conduct is prohibited: fake referrals, self-referrals, related-party manipulation, fake jobs, fake reviews, duplicate accounts, nominee accounts, circular activity, commission farming, artificial job splitting, manipulating job value or timing, referral link manipulation, bots or automation used to generate rewards, misuse of AI or scraping tools, unauthorised data harvesting, reverse engineering, system interference, evidence tampering, bad-faith chargebacks, false refund claims, harassment, pressure selling, misleading ads, impersonation, brand misuse and attempts to move customers, payments or job records outside approved Your IT & Tech Mates processes.
Extra care is required when services involve seniors, NDIS participants, minors, carers, families, aged-care residents, customers with disability, customers with limited English, schools, care environments, vulnerable persons, sensitive data, account access, CCTV, security systems or business-critical systems. Financial exploitation, coercion, unnecessary password requests, requests for MFA codes, recovery phrases, banking codes, loans, gifts, cash withdrawals or personal financial arrangements are prohibited.
We may pause service, refuse work, restrict access, remove participants, preserve records, request evidence, hold rewards, refuse payouts, cancel rewards, reverse entries, report serious conduct to authorities or take other lawful action where reasonably necessary to protect customers, staff, providers, partners, data, payment integrity, referral integrity, safety or legal compliance.
Advertising, branding and logo use
Use of the Your IT & Tech Mates name, logo, referral links, badges, screenshots, marketing material, service descriptions or promotional claims is governed by the Advertising, Branding and Logo Use Policy.
Any advertising, referral promotion, ambassador promotion, provider marketing or partner marketing must be accurate, not misleading, and must not imply employment, agency, partnership, franchise rights, exclusivity, guaranteed work, guaranteed income or official endorsement unless we expressly confirm that status in writing.
Paid ads, social posts, websites, business listings, flyers and referral promotions must not impersonate Your IT & Tech Mates, misrepresent pricing, warranty, service coverage, verification, referral rewards or commission eligibility, or encourage cash payment, direct payment, private bank transfer, side deals or off-platform work.
We may require correction, removal or takedown of misleading or unauthorised brand use and may withhold, cancel, reverse or refuse any commission, reward, referral payment or partner payment connected with misleading advertising, unauthorised brand use, fake leads, fake reviews, off-platform payments or other policy breaches.
Nothing in this clause limits any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.
Your IT & Tech Mates Commission and Referral Model
Total platform commission: 13.5% of the relevant qualifying job value.
Referral reward review: If an eligible referred job is completed and paid, the referral may be reviewed for a 5% manual reward. That 5% is included inside the 13.5% total platform commission; it is not added on top of the customer price.
Payment is manual only and normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and admin checks.
Referral rewards are not lifetime rewards, recurring rewards, trailing commissions, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or commission payments are manual only and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Cash payments, direct technician payments, private bank transfers, side deals, split payments, payment redirection and off-platform or unrecorded payments do not qualify for commission, referral rewards, ambassador rewards, partner fees, lead fees or incentives unless Your IT & Tech Mates expressly approves and records the arrangement in writing.
This clause must be read with the Payment and Commission Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms and Fraud, Scam and Integrity Policy.