Terms and conditions

1. Operator and when a contract starts

Your IT & Tech Mates is operated by Chatsifieds.com Pty Ltd (ABN 51 620 592 403). Browsing the website or sending an enquiry does not by itself create a contract for paid work.

A service agreement is formed when we clearly confirm the service, scope and price basis and you accept them, including by accepting a written quote or another clearly labelled approval. The accepted quote, these terms and any service-specific terms together form the agreement.

2. QuoteMe, email, SMS and Private Help

QuoteMe is our main way to start a request. An email, SMS or phone enquiry may also be connected to the same customer request so the conversation can continue in one place. A request reference, verification code or secure link identifies or opens a request; it does not approve paid work.

Private Help is used for the detailed conversation, photos, questions and quote updates. We may use email or SMS for short notifications, but sensitive detail should stay in the secure customer area where practical.

3. Quotes, scope and approvals

• Online price guides, automated suggestions and preliminary estimates are not binding quotes unless we clearly say otherwise.
• A fixed quote is based on the information and condition reasonably known when it is prepared. Hidden faults, new damage, incorrect information or a changed request may require a revised quote.
• We will seek your approval before materially expanding the agreed scope or charging an additional amount that was not already agreed.
• Paid work does not start merely because you sent a message, uploaded a photo, entered a code or asked for a price.

4. Your responsibilities

• Give us accurate contact, device and problem information as far as you reasonably can.
• Tell us about important deadlines, accessibility needs, safety issues and relevant authority to act for another person.
• Back up important data where reasonably possible before repair, software work or device changes.
• Do not send banking passwords, card PINs, one-time banking codes or other secrets in ordinary messages.
• Provide safe and lawful access to premises, devices and accounts where the agreed service requires it.

5. Service delivery and third parties

We provide technology support with due care and skill. Some work depends on parts suppliers, software publishers, internet or telecommunications providers, manufacturers, payment providers or other services outside our control. We will not promise a third party outcome that we cannot control.

If an unexpected safety issue, hidden fault or authority problem arises, we may pause the service and explain the next step.

6. Payments and cancellations

Prices, deposits, payment timing and any approved charges are stated in your quote, booking confirmation or invoice. Any cancellation or no-show charge will only apply if it was disclosed before the booking and is lawful and reasonable in the circumstances. See our payment and booking policies for more detail.

7. Used/refurbished devices and setup

If the agreed transaction includes a used or refurbished device, the accepted listing, quote or invoice describing the particular device forms part of the sale terms. We may record the make/model or identifier, condition and visible marks, known disclosed faults or limitations, included accessories, battery information where stated, supported operating-system/update path where relevant, exact price and any voluntary written warranty.

Availability shown in an evergreen guide does not reserve stock. Device setup, account configuration, data transfer or school-specific configuration is included only where it is part of the agreed scope. A school's current device rules remain the school's decision; we do not guarantee that a device meets a school policy unless checking that stated requirement is expressly part of the agreed scope.

Nothing in this section excludes consumer guarantees or other rights that cannot lawfully be excluded.

8. AI-assisted features

We may offer optional AI-assisted tools to organise request wording, describe visible information, suggest questions, flag possible safety concerns or prepare drafts for human review. AI output may be wrong or incomplete. A person remains responsible for final diagnosis, service scope, price, quote approval, payment decisions and complaint outcomes.

9. NDIS-related technology support

Your IT & Tech Mates is not a registered NDIS provider. You must not use us for supports funded from an NDIA-managed budget. Self-managed and plan-managed participants may be able to use an unregistered provider for eligible supports, except where the support must be delivered by a registered provider.

We do not decide whether a support is funded, reasonable and necessary, claimable or reimbursable. A participant, nominee, plan manager or the NDIA should confirm the funding position before relying on a quote or invoice. Where we deliver an NDIS support, the NDIS Code of Conduct applies to us as an unregistered provider.

10. Privacy and communications

Our Privacy Policy explains how we handle personal information. Service messages may be sent by email or SMS so you can access or follow an active request. Marketing communications, if any, are handled separately and include an unsubscribe method.

11. Liability and mandatory rights

Nothing in these terms excludes liability or rights that cannot legally be excluded. To the extent permitted by law, we are not responsible for loss caused by inaccurate information supplied to us, pre-existing faults, unauthorised third-party access, or third-party services outside our reasonable control, except to the extent the loss was caused by our failure to meet a legal obligation.

13. Changes, complaints and governing law

We may update website terms for future use. An update does not change an already accepted fixed quote or agreed service unless you agree, or the change is required by law. If a specific accepted quote conflicts with these general terms, the specific agreed scope and price control for that service to the extent of the conflict.

Contact us first if something is not right so we can review it. These terms are governed by the laws of Victoria and applicable Commonwealth laws, subject to any mandatory rights or jurisdiction rules.

Contact us

If you have a question, complaint, privacy concern or need an accessible copy of these terms, contact Your IT & Tech Mates.