Website Terms & Conditions

1. About us

This website (youritmates.com) is operated by Chatsifieds.com Pty Ltd (ABN 51 620 592 403) trading as Your IT & Tech Mates (we, us, our).

We provide IT and technology services including IT support, managed services, cybersecurity support, scam-safety guidance, software and website development, device repairs, technical consulting, education, Quick Help, referral tools, quote/invoice tools and related services.

2. Acceptance of Terms

By accessing or using our website, Quick Help, referral pages, customer portals, quote/invoice tools, privacy request tools or services, you agree to these Terms & Conditions, our Service Terms, Privacy Policy, Referral Policy, Disclaimer Policy and any quote, invoice, proposal, statement of work or service agreement that applies.

If you use our website or services on behalf of a business or organisation, you warrant that you have authority to bind that entity.

3. Changes to these Terms

We may update these Terms from time to time. Changes take effect when published on the website. Your continued use of the website or services after changes are published means you accept the updated Terms.

Where changes materially affect existing customers, we will take reasonable steps to notify affected customers where practical.

4. Privacy and data protection

We handle personal information in accordance with our Privacy Policy. Our services may involve access to devices, accounts, systems, data, customer records, referral details, payment references and technical information.

You acknowledge that:

• you must only provide information, devices, accounts and systems that you are legally authorised to provide;
• you must not submit device PINs, passwords, MFA codes, banking codes, TFNs, seed phrases or unnecessary sensitive information through public forms;
• we may use OTP/email verification, admin review, audit logs, encryption, rate limiting and retention tools to protect customer and referrer data; and
• privacy requests, correction requests and removal/anonymisation requests are handled through our privacy tools and admin review processes.

5. Intellectual property

All website content, branding, text, graphics, logos, layouts, code, documentation, forms, workflows, templates and media are owned by or licensed to us and are protected by Australian and international intellectual property laws.

5.1 Limited licence

We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the website for personal or internal business purposes.

5.2 Restrictions

You must not reproduce, republish, modify, distribute, reverse engineer, scrape, resell, copy our branding, or create derivative works from website content or system workflows without written permission, except where allowed by law.

6. Service-specific terms

Our Service Terms apply to service delivery, including repairs, onsite service, remote support, software/website development, managed services, cyber/scam-safety support, data/backup work, quotes, invoices and warranty handling.

6.1 IT support and managed services

We will provide services with due care and skill, but IT systems, networks, devices, accounts and third-party platforms can fail or be affected by outages, vulnerabilities, user actions, cyber threats and vendor restrictions. We do not guarantee uninterrupted, error-free or incident-free systems unless a separate written SLA expressly says otherwise.

6.2 Repairs and hardware

Repair estimates are indicative until inspected and confirmed. Additional faults may be discovered during work. Replacement parts may be new, refurbished or third-party compatible. We are not responsible for pre-existing faults, hidden damage, latent defects, customer data loss, unsupported devices or manufacturer design issues, except where the law requires otherwise.

6.3 Cybersecurity and scam-safety support

Cybersecurity work reduces risk but cannot eliminate all risk. We do not guarantee that all threats will be detected, that no breach will occur, that accounts will be recovered, or that scam/cyber guidance is a forensic report, legal advice or safety guarantee. You remain responsible for staff conduct, password hygiene, MFA, phishing awareness and following reasonable recommendations.

6.4 Software, website and development work

Development work may involve requirements, stages, revisions, testing, deployment, maintenance, integrations, third-party platforms, hosting, domains and customer approvals. Unless agreed in writing, changes outside approved scope may require a new quote or additional charges.

6.5 Third-party software and platforms

Our services may rely on Microsoft, Google, Apple, Meta, Stripe, hosting providers, domain registrars, device manufacturers, payment providers, email platforms, software vendors and other third parties. We are not responsible for third-party outages, policy changes, pricing changes, licensing decisions, security incidents, account restrictions or service limitations.

7. Fees and payment

Fees are payable as set out in the relevant quote, invoice, statement of work, service agreement or written arrangement.

• Quotes are valid for the period stated in the quote.
• Invoices are payable by the due date stated on the invoice.
• Customers cannot mark invoices as paid; cash claims and payment claims require admin verification.
• Stripe/card payments are treated as paid only when confirmed by the payment provider and our system/admin records.
• We may suspend or delay services for overdue payment, security risk, missing information or customer non-cooperation.
• Reasonable recovery costs may be payable for overdue accounts where permitted by law.

8. General website disclaimer

Website content is provided for general information only. We do not warrant that website information, automated estimates, help content, service descriptions or public guidance are complete, current, accurate or suitable for your circumstances.

You use the website at your own risk. We do not warrant that the website will be uninterrupted, secure, error-free or free from harmful code, although we take reasonable steps to maintain it.

9. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies rights under the Australian Consumer Law or any other rights that cannot legally be excluded.

Where permitted by section 64A of the Australian Consumer Law, our liability for breach of a consumer guarantee may be limited, at our option, to re-supplying the services or paying the cost of having the services supplied again. This limitation does not apply where the law does not allow it.

10. Limitation of liability

To the maximum extent permitted by law, we exclude liability for indirect, special or consequential loss, including loss of profit, revenue, business opportunity, goodwill, data, use, production, reputation or third-party platform access.

To the maximum extent permitted by law, our total aggregate liability for any claim connected with a service is limited to the amount paid by you for the relevant services in the 3 months before the claim, unless a different written agreement applies. This does not limit liability that cannot legally be excluded.

11. Indemnity

You indemnify us against claims, losses, liabilities, costs and expenses arising from your misuse of the website or services, breach of these Terms, unlawful conduct, negligent conduct, unauthorised access provided by you, misleading information supplied by you, or breach of third-party terms. This indemnity does not apply to the extent we are at fault.

12. User conduct

You must not:

• attempt to hack, interfere with, scan, overload, disrupt or gain unauthorised access to our website, systems, customer portals, admin areas or connected services;
• upload, submit or distribute malware, harmful files, unlawful content or security-testing payloads without written permission;
• submit false, misleading, fraudulent, duplicate, spam, abusive or unauthorised information;
• impersonate another person or refer a customer without permission;
• misuse referral rewards, payout requests, privacy requests, OTP systems, Quick Help or quote/invoice tools; or
• use our website or services for unlawful or harmful purposes.

We may block, suspend, revoke, delay or review access where we suspect misuse, fraud, security risk, unlawful conduct, privacy risk or breach of these Terms.

13. Suspension and termination

We may suspend or terminate website access, portal access or services if payment is overdue, you breach these Terms, there is a security or safety risk, we are required by law, you misuse referral/privacy/payment systems, or continuing services creates unreasonable risk to us, our staff, other customers or third parties.

Ongoing services may be terminated with written notice as stated in the applicable agreement, or if no separate agreement applies, with reasonable notice. Outstanding invoices remain payable.

14. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, power outages, internet or telecommunications failures, cyber incidents, third-party service failures, vendor outages, strikes, pandemics, government action or supply-chain issues.

15. Dispute resolution

If a dispute arises, both parties must first attempt to resolve it through good faith negotiation. If unresolved within 28 days, the parties should attempt mediation in Victoria before court proceedings, except where urgent injunctive, privacy, payment, safety or security relief is needed.

16. Governing law

These Terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of Victorian courts.

17. Severability

If any provision of these Terms is void, invalid or unenforceable, that provision is severed to the extent required and the remainder continues in force.

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