Website Terms & Conditions

1. About us

This website (youritmates.com) is operated by Chatsifieds.com Pty Ltd (ABN 51 620 592 403) trading as Your IT & Tech Mates (we, us, our).

We provide IT and technology services including IT support, managed services, cybersecurity support, scam-safety guidance, software and website development, device repairs, technical consulting, education, Quick Help, referral tools, quote/invoice tools and related services.

2. Acceptance of Terms

By accessing or using our website, Quick Help, referral pages, customer portals, quote/invoice tools, privacy request tools or services, you agree to these Terms & Conditions, our Service Terms, Privacy Policy, Referral Policy, Disclaimer Policy and any quote, invoice, proposal, statement of work or service agreement that applies.

If you use our website or services on behalf of a business or organisation, you warrant that you have authority to bind that entity.

3. Changes to these Terms

We may update these Terms from time to time. Changes take effect when published on the website. Your continued use of the website or services after changes are published means you accept the updated Terms.

Where changes materially affect existing customers, we will take reasonable steps to notify affected customers where practical.

4. Privacy and data protection

We handle personal information in accordance with our Privacy Policy. Our services may involve access to devices, accounts, systems, data, customer records, referral details, payment references and technical information.

You acknowledge that:

• you must only provide information, devices, accounts and systems that you are legally authorised to provide;
• you must not submit device PINs, passwords, MFA codes, banking codes, TFNs, seed phrases or unnecessary sensitive information through public forms;
• we may use OTP/email verification, our review, audit logs, encryption, rate limiting and retention tools to protect customer and referrer data; and
• privacy requests, correction requests and removal/anonymisation requests are handled through our privacy tools and our review processes.

5. Intellectual property

All website content, branding, text, graphics, logos, layouts, code, documentation, forms, processes, templates and media are owned by or licensed to us and are protected by Australian and international intellectual property laws.

5.1 Limited licence

We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the website for personal or your own business purposes.

5.2 Restrictions

You must not reproduce, republish, modify, distribute, reverse service processer, scrape, resell, copy our branding, or create derivative works from website content or system processes without written permission, except where allowed by law.

Referral participants and authority

Referral participants are independent participants in a reviewed reward program only. They are not employees, contractors, subcontractors, agents, partners, franchisees, joint-venture partners, technicians or authorised representatives of Your IT & Tech Mates. They have no authority to quote, collect money, promise outcomes, perform work, provide warranties or bind Your IT & Tech Mates.

6. Service-specific terms

Our Service Terms apply to service delivery, including repairs, onsite service, remote support, software/website development, managed services, cyber/scam-safety support, data/backup work, quotes, invoices and warranty handling.

6.1 IT support and managed services

We will provide services with due care and skill, but IT systems, networks, devices, accounts and third-party services can fail or be affected by outages, vulnerabilities, user actions, cyber threats and vendor restrictions. We do not guarantee uninterrupted, error-free or incident-free systems unless a separate written SLA expressly says otherwise.

6.2 Repairs and hardware

Repair estimates are indicative until inspected and confirmed. We will assess and carry out work only for the issue, fault, device or service described in the booking, quote, invoice, approved scope or written instructions accepted by us. Additional, unrelated or newly discovered faults are outside the original repair scope unless we expressly agree to include them in a revised quote or written approval. Replacement parts may be new, refurbished or third-party compatible. To the extent permitted by law, we are not responsible for unrelated faults, pre-existing faults, hidden damage, latent defects, customer data loss, unsupported devices or manufacturer design issues, except where the law requires otherwise.

6.3 Cybersecurity and scam-safety support

Cybersecurity work reduces risk but cannot eliminate all risk. We do not guarantee that all threats will be detected, that no breach will occur, that accounts will be recovered, or that scam/cyber guidance is a forensic report, general information or safety guarantee. You remain responsible for staff conduct, password hygiene, MFA, phishing awareness and following reasonable recommendations.

6.4 Software, website and development work

Development work may involve requirements, stages, revisions, testing, website update, maintenance, integrations, third-party services, hosting, domains and customer approvals. Unless agreed in writing, changes outside approved scope may require a new quote or additional charges.

6.5 Third-party software and services

Our services may rely on Microsoft, Google, Apple, Meta, Stripe, hosting service partners, domain registrars, device manufacturers, payment service partners, email services, software vendors and other third parties. We are not responsible for third-party outages, policy changes, pricing changes, licensing decisions, security incidents, account restrictions or service limitations.

7. Fees and payment

Fees are payable as set out in the relevant quote, invoice, statement of work, service agreement or written arrangement.

• Quotes are valid for the period stated in the quote.
• Invoices are payable by the due date stated on the invoice.
• Customers cannot mark invoices as paid; cash claims and payment claims require our team verification.
• Stripe/card payments are treated as paid only when confirmed by the payment service partner and our system/our team records.
• We may suspend or delay services for overdue payment, security risk, missing information or customer non-cooperation.
• Reasonable recovery costs may be payable for overdue accounts where permitted by law.

8. General website disclaimer

Website content is provided for general information only. We do not warrant that website information, automated estimates, help content, service descriptions or public guidance are complete, current, accurate or suitable for your circumstances.

You use the website at your own risk. We do not warrant that the website will be uninterrupted, secure, error-free or free from harmful code, although we take reasonable steps to maintain it.

9. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies rights under the Australian Consumer Law or any other rights that cannot legally be excluded.

Where permitted by section 64A of the Australian Consumer Law, our liability for breach of a consumer guarantee may be limited, at our option, to re-supplying the services or paying the cost of having the services supplied again. This limitation does not apply where the law does not allow it.

10. Limitation of liability

To the maximum extent permitted by law, we exclude liability for indirect, special or consequential loss, including loss of profit, revenue, business opportunity, goodwill, data, use, production, reputation or third-party service access.

To the maximum extent permitted by law, our total aggregate liability for any claim connected with a service is limited to the amount paid by you for the relevant services in the 3 months before the claim, unless a different written agreement applies. This does not limit liability that cannot legally be excluded.

11. Indemnity

You indemnify us against claims, losses, liabilities, costs and expenses arising from your misuse of the website or services, breach of these Terms, unlawful conduct, negligent conduct, unauthorised access provided by you, misleading information supplied by you, or breach of third-party terms. This indemnity does not apply to the extent we are at fault.

12. User conduct

You must not:

• attempt to hack, interfere with, scan, overload, disrupt or gain unauthorised access to our website, systems, customer portals, our team areas or connected services;
• upload, submit or distribute malware, harmful files, unlawful content or security-testing payloads without written permission;
• submit false, misleading, fraudulent, duplicate, spam, abusive or unauthorised information;
• impersonate another person or refer a customer without permission;
• misuse referral rewards, reward payment requests, privacy requests, OTP systems, Quick Help or quote/invoice tools; or
• use our website or services for unlawful or harmful purposes.

We may block, suspend, revoke, delay or review access where we suspect misuse, fraud, security risk, unlawful conduct, privacy risk or breach of these Terms.

13. Suspension and termination

We may suspend or terminate website access, portal access or services if payment is overdue, you breach these Terms, there is a security or safety risk, we are required by law, you misuse referral/privacy/payment systems, or continuing services creates unreasonable risk to us, our staff, other customers or third parties.

Ongoing services may be terminated with written notice as stated in the applicable agreement, or if no separate agreement applies, with reasonable notice. Outstanding invoices remain payable.

14. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, power outages, internet or telecommunications failures, cyber incidents, third-party service failures, vendor outages, strikes, pandemics, government action or supply-chain issues.

15. Dispute resolution

If a dispute arises, both parties must first attempt to resolve it through good faith negotiation. If unresolved within 28 days, the parties should attempt mediation in Victoria before court proceedings, except where urgent injunctive, privacy, payment, safety or security relief is needed.

16. Governing law

These Terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of Victorian courts.

17. Severability

If any provision of these Terms is void, invalid or unenforceable, that provision is severed to the extent required and the remainder continues in force.

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service roles, service partners, ambassadors and customer requests

Quick Help may connect customers with team members, independent service partners, ambassadors, student ambassadors, neighbourhood ambassadors or other approved participants. Ambassadors refer. service partners perform. Certificates, eligibility checks and approval by us may unlock or restrict job types. Ambassadors must not represent that they are service partners, technicians, employees, agents or authorised representatives unless separately approved in writing.

Public profiles, referral links, QR codes, share kits, ratings, reviews, badges, booking statistics and live-resume style profile information are provided for trust and convenience. They must not be used to make misleading claims, guarantee outcomes, impersonate another person, hide material restrictions, manipulate reviews or suggest government, NDIS, university, school, aged-care, service or Your IT & Tech Mates endorsement where none exists.

Incident reports, reviews and restrictions

We may receive and investigate reports about service partner performance, scam concerns, rude or unsafe behaviour, no-shows, misleading service, inappropriate conduct, property issues, tutoring concerns or other conduct. We may moderate reviews, restrict profiles, limit booking visibility, require certificate re-review, pause service partner access, remove referral eligibility or take other reasonable safety or integrity actions. risk scores, investigation notes and moderation decisions are business records and are not public ratings.

Australian Consumer Law and non-excludable rights

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. Any limitations in these Terms apply only to the extent permitted by law.

enhanced support, support request, quote and attachment terms

Plain-English summary: these extra terms strengthen the existing Terms and Conditions for email support, customer replies, attachments, quote conversion, our authorised team request allocation, reviews, reports, incidents, service partner visibility and technology-help-only requests. They add to the existing terms. They do not replace any rights a customer may have under the Australian Consumer Law or other non-excludable laws.

Email-to-support request support request

If you email us, submit a form, reply to a support email or contact us through a support channel, we may convert that communication into a support request. A support request may include your name, email address, phone number, organisation details, subject line, message content, attachments, support request reference, conversation history, private service notes, request allocation history, quote links, incident links and related service records.

We may use support request references such as QH-TICKET-000001 to keep replies, quotes, attachments and our authorised team actions connected to the same customer request. You should keep the support request reference in the subject line when replying by email so that your reply can be attached to the correct support request.

Customer replies and support records

When you reply to a support email, your reply may be imported into the same support request. We may store the reply as part of the support record so that our team can review the history and respond properly. If a reply cannot be matched automatically, we may separately move or merge the message into the correct support request.

We may keep support records for operational, warranty, safety, fraud prevention, complaint handling, service quality, service partner management, legal and accounting purposes. We may delete, archive, de-identify or restrict access to support records when no longer reasonably needed, subject to our legal obligations and legitimate business needs.

Attachments and unsafe information

You may be able to send photos, screenshots, PDFs or other supported files to help explain a technology issue. We may store safe supported attachments with the relevant support request. We may reject, delete, quarantine or not process an attachment if it appears unsafe, unsupported, irrelevant, corrupted, excessive in size, unlawful, offensive, malicious or otherwise inappropriate.

Do not send passwords, PINs, one-time codes, banking details, full card details, identity documents, Medicare details, private access credentials, sensitive health information or confidential third-party information by email, form, chat or support request message. If you send information we do not need, we may remove or restrict it where reasonably practicable.

Quote conversion and current quotes

A support request, email enquiry or repair request may be converted into a current quote. A current quote is not a final offer, accepted booking, confirmed price, guaranteed repair outcome or guarantee that a service partner is available. Quotes may require staff review, service partner review, parts confirmation, inspection, further customer information, availability checks and customer acceptance before work proceeds.

If a support request is converted into a quote, the original support request may remain available as the communication trail. We may copy relevant customer details, issue summaries, attachments and private notes into the quote process where needed to prepare, review or manage the quote.

Request allocation to staff, technicians and service partners

We may assign a support request, help request, quote request, incident report or support enquiry to team members, technicians, approved service partners, authorised team members or other authorised personnel for triage, quoting, service handling, review, safety assessment, customer support or follow-up. We may change the request allocation at any time.

Where a service partner is involved, we may share only the information reasonably needed for the service partner to assess, quote or perform the technology help request. service partners must not use customer information for unrelated marketing, bypassing, unauthorised contact or any purpose outside the approved work.

Reviews, reports, incidents and service partner visibility

We may receive and review star ratings, customer reviews, service partner reports, poor performance reports, no-show reports, conduct complaints, scam/security concerns, incident reports and other trust or safety information. We may moderate reviews, hide inappropriate content, request more information, keep sensitive evidence private, restrict service partner visibility, limit job categories, require certificate re-review, suspend access or decline further requests where we reasonably consider it necessary to protect customers, service partners, ambassadors, staff or the service.

Reviews and reports may not always be published. Safety reports, scam concerns, evidence, private notes and investigation material are generally treated as our authorised team-only unless we decide otherwise or disclosure is required by law.

Software-assisted tools and customer support records

We may use software tools, rules, service coordination or AI-assisted features to organise requests, classify support requests, summarise messages, detect support request references, route support items, hold safety concerns, prepare current responses, assist reporting or reduce our authorised team work. Automated outputs may be reviewed, corrected or overridden by staff.

Software assistance does not replace customer responsibility to give accurate information, staff responsibility to check important decisions, or service partner responsibility to perform approved work safely and lawfully.

Scam, security and emergency boundaries

We may help customers understand technology-related scam or security concerns, but we are not an emergency service, bank, law enforcement agency, cyber insurer, legal adviser, financial adviser or identity recovery authority. If money has been transferred, a bank account is at risk, a crime is in progress, someone is in danger or urgent help is required, you should contact your bank, emergency services, police or another appropriate authority immediately.

NDIS, aged care, senior and accessibility technology-help-only boundary

We are not an NDIS registered service partner. We are not an aged care service partner or care-service service partner. We assist NDIS service service partners, aged care service service partners, carers, families, support workers and organisations with client IT and technology help needs only. We do not provide disability support, aged care, health care, personal care, therapy, plan management, support coordination, clinical advice, care advice or emergency support.

Any reference to seniors, accessibility, NDIS participants, aged care clients, carers, support workers or organisations is a reference to technology-help requests only, unless we expressly state otherwise in writing.

AI-assisted features

Optional AI routing, summaries and explanations are governed by the AI Use and Safety Policy. AI output is general guidance only, may be inaccurate and does not create a binding quote, booking, warranty, reward, provider approval or dispute decision. Users must remove secrets and unnecessary personal or confidential information before submission and must not misuse AI tools or bypass safety controls.

Referral rescue cards and ready messages

Our website may include referral rescue cards, ready messages, message tone choices, share streaks, friend previews and similar sharing features. These features are optional convenience tools and do not guarantee a service outcome, reward, booking, payment, discount, student result or availability.

You must use referral tools lawfully, respectfully and only for people you know or reasonably believe may want the information. You must not spam, mislead, impersonate, pressure, harvest contacts or manipulate referral rewards.

Using our connected services

Your IT & Tech Mates provides public technology help, safety information and education. TheFixers.APP supports requests, referrals, quotes, bookings, service partner workflows and customer records.

Start Here

Start Here helps you choose an existing pathway. It does not diagnose a problem, confirm a service, create a booking or guarantee that a request will be accepted.

QuoteMe and Quick Help

QuoteMe is for customers who know the service they need or want pricing guidance. Quick Help is for customers who need help describing or understanding a technology problem. A submission is an enquiry only until we confirm the scope, price, availability and booking.

My Tech Help

My Tech Help may display requests, quotes, approvals, bookings, messages, job status, receipts, warranty information and follow-up actions. Information may change as a request is reviewed. You must check important details and tell us promptly if a record appears incorrect.

Approval before paid work

We will explain the proposed scope and price before paid work starts. Extra work, parts or material changes require your approval. Emergency safety steps may be recommended before a full quote, but we will not treat those recommendations as authority to perform paid work.

Automated routing and recommendations

We may use rules or automated tools to organise a request, suggest a pathway, identify likely priorities or prepare a summary. These outputs are indicative and may be corrected or reviewed by a person. They do not replace professional judgement and do not guarantee an outcome.

Records and disputes

We may use account, request, quote, approval, booking, message, payment, referral, completion, warranty and support records to provide services, correct errors, prevent fraud, review eligibility and resolve complaints or disputes.