My Help and Resolution Centre terms
How to review your help history, raise a concern and work through a warranty, service or complaint issue.
What these areas are for
My Help and Resolution Centre give customers a clearer way to review request information, provide supporting details and raise concerns about a service, quote, payment or warranty. They do not replace rights you may have under Australian law.
Raising a concern
Explain what happened, what outcome you are seeking and any relevant request, quote or invoice reference. You can provide photos or documents that help us understand the issue. Please avoid unrelated sensitive information.
Human review
A complaint, warranty concern or disputed service outcome is reviewed by a person. Automated summaries may help organise information, but they do not make the final decision.
Possible outcomes
Depending on the facts and your legal rights, an outcome may include further explanation, correction of a record, additional assessment, re-performing work, repair, replacement, refund, cancellation, another remedy or a decision that the requested outcome is not supported. We will explain the basis for the outcome where appropriate.
Time limits and external rights
Using the Resolution Centre does not reduce or replace a statutory time limit or external complaint right. Contact us promptly where possible, particularly if a device fault could worsen or evidence may be lost.
Support people and accessibility
You may ask an authorised support person to help you communicate. We may confirm their authority before disclosing personal information or accepting instructions.
Your Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law. Consumer guarantees can apply to both personal customers and some business purchases.
If there is a problem with goods or services, your remedies depend on the circumstances and may include repair, replacement, refund, cancellation, re-supply of services or compensation. Any voluntary warranty we offer is additional to these rights.
Contact us
If you have a question, complaint, privacy concern or need an accessible copy of these terms, contact Your IT & Tech Mates.
[email protected]
0452 323 571
Chatsifieds.com Pty Ltd
ABN 51 620 592 403
15 Evenglow Drive
Wollert VIC 3750