My Tech Help complaints and resolutions
How to raise a concern about a service, quote, payment, warranty or privacy issue without starting a second support journey.
Raise the concern in the existing request
For an existing service, use My Tech Help and explain what happened, what outcome you are seeking and any useful supporting information. Keeping the concern with the existing request helps us review the same service history without asking you to repeat it.
Human review
A complaint, warranty concern or disputed service outcome is reviewed by a person. Automated tools may help organise or summarise information, but they do not make the final complaint or warranty decision.
Possible outcomes
Depending on the facts and your legal rights, an outcome may include an explanation, correction of a record, further assessment, re-performing work, repair, replacement, refund, cancellation, another remedy or a decision that the requested outcome is not supported. We will explain the outcome where appropriate.
External rights remain available
Using My Tech Help does not remove a statutory limitation period, chargeback right or external complaint right. Depending on the issue, external options may include Consumer Affairs Victoria, VCAT, the Office of the Australian Information Commissioner, the Victorian Health Complaints Commissioner or the NDIS Quality and Safeguards Commission.
Support people and accessibility
You may ask an authorised support person to help you communicate. We may confirm their authority before sharing private information or accepting instructions. You may also ask for information in a more accessible format.
Your Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or another applicable law.
Depending on the circumstances, remedies for a problem with goods or services may include repair, replacement, re-supply, refund, cancellation or compensation for reasonably foreseeable loss or damage.
Concerns about automated guidance or records
You can ask a person to review a misunderstood enquiry, stale estimate, incorrect active fact, unexpected reminder or disclosure concern. Give the relevant request, message or guidance version if available, without resending secrets or unnecessary sensitive material. An unhelpful-feedback vote can assist quality review but does not itself open a formal complaint or cancel work; contact us if you want a response or remedy.
You do not have to use an AI assistant, solve a sign-in problem or accept an automated classification before raising a complaint. Use the phone, email or postal contact details on this website if the request area is unavailable. We may verify identity before disclosing private records, but that does not prevent you from lodging the concern.
Original records may need to be preserved while active information is corrected and a concern is investigated. We do not treat a routing score, lack of feedback, reminder failure or silence as proof that the matter was resolved or that you waived a right. Our internal process does not prevent access to an available regulator, tribunal or court.
Contact us
For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.
For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.