Job Board Terms

1. Boards covered by this policy

This policy applies to the Neighbour Help Board, Campus Help Board, School/Tutoring Help, provider board, custom request forms, private request status pages and related admin moderation tools.

2. Posting a request

You may be able to post a request without creating a password account. You must provide accurate contact details and enough information for us to assess the request. We may use email verification, private links, phone checks, guardian details or other checks before progressing a request.

Posting a request does not guarantee provider availability, acceptance, publication, quote, booking or completion.

3. Custom requests

If your required service is not listed, you may select “Something else / not listed” and describe the request. Custom requests require manual review and may be approved, re-categorised, quoted, rejected, held, marked out-of-scope or converted into another workflow.

4. Provider interest, not bidding

The board is not a bidding, auction or lowest-price marketplace. Providers and tutors may express interest, request more information, accept fixed-fee opportunities where available or submit quote proposals. We may review and approve provider interest before a customer sees it.

5. School, tutoring and campus safeguards

Tutoring and study support must support learning. It must not be used to complete assignments, take exams, impersonate students, breach academic rules or help with dishonest conduct. Under-18 or school-age requests may require parent/guardian details, provider checks, WWCC or equivalent verification and stronger admin moderation.

6. Quotes, invoices and payments

A request may be converted into a fixed-fee offer, draft quote, quote, invoice, dispatch assignment or field job. Online payment features may be prepared in the platform but are not active unless expressly enabled. Payment terms, refund rules, consumer guarantees and invoice terms continue to apply.

7. Spam, safety and moderation

We may use spam scoring, rate limits, duplicate checks, content scanning, manual review and referral-fraud detection. We may hide, hold, reject or restrict a request or profile where necessary to protect customers, students, providers, referrers or the platform.