Terms and policies
The main legal terms, privacy information and service notices for Your IT & Tech Mates.
Two websites, two roles
Your IT & Tech Mates provides direct technology support, repair, QuoteMe, Quick Help and customer-status services at youritmates.com.
TheFixers.APP provides referral, student, provider and community-opportunity platform features at thefixers.app. A link or referral between the sites does not change which service, provider or terms apply. The page, quote, booking or platform action should identify the responsible service or provider.
Current operational changes
- Quick Help status access now uses email verification codes only; no SMS verification is sent.
- Verification codes are short-lived, rate-limited and stored only in protected private server storage outside the public website.
- TheFixers.APP platform terms are now owned and published on thefixers.app.
- Technical runtime upgrades, including PHP 8.5 compatibility work, do not reduce customer rights or change the agreed service scope.
Core documents
Terms and conditionsServices, quotes, payments, responsibilities and consumer rights.
Privacy policyHow we collect, use, secure and disclose personal information.
Quick Help termsRequest submission, technician confirmation and email-only status access.
Electronic consentOnline acceptance, records and verification.
Cookie policyEssential sessions, status access and referral attribution.
Repair and data risk noticeBackups, access, data recovery and repair risks.
Service termsConfirmed scope, fees, parts, attendance and completion.
DisclaimerLimits of free tools, guides and general information.
TheFixers.APP platform terms
Referral, provider, student, partner, reward, opportunity and profile policies are published at thefixers.app/terms/.