Terms and policies

Who these documents apply to

Your IT and Tech Mates is operated by Chatsifieds.com Pty Ltd (ABN 51 620 592 403). These pages apply to services provided through youritmates.com.

How these terms work

These documents explain your rights and responsibilities when you use the website, start a request, access My Tech Help, accept a quote or receive a service. Mandatory rights under Australian law continue to apply even if a website term says something different.

A quote, booking confirmation, repair notice, warranty document or service agreement may contain additional information for a particular service. If there is an inconsistency, mandatory law applies first, then the specific terms accepted for that service, then these general website terms to the extent they are consistent.

If an organisation or partner arranges services, additional terms explain organisation profiles, who is responsible for payment, purchase orders, account payment periods and how payments are confirmed.

Simple customer journey

Need new help?
Describe what is happening in your own words. The website may prepare a short summary, show how well it understands the problem, recognise a common business issue and ask only for useful missing information.

Need local onsite help?
You can enter a suburb or postcode or, if you choose, let your browser check your location. Precise browser coordinates are not stored by the service-area feature.

Ready to send?
A request is created only after you choose the clearly labelled action to send it and receive confirmation with a request reference. Website suggestions and remembered browser choices cannot create a request on their own.

Already asked for help?
Use My Tech Help to continue the same verified request. Signing in or opening a request does not approve a quote, payment or paid work.

Smart website features in plain English

The website can keep short-lived context during your visit so you do not have to repeat yourself, show relevant existing guidance, recognise common business problems, ask better follow-up questions and remember a small number of broad help topics in your browser for a limited time.

For ordinary service enquiries, a small number of broad actions may help decide which next step to show, such as pricing, a relevant guide, request review or contact. This does not identify you across devices, automatically contact you or create a request. Sensitive safety and support journeys are excluded from sales-oriented prompting.

We also review combined, non-identifying quality patterns to check whether website understanding, follow-up questions and suggested next steps are working well. Proposed improvements can be compared in quality testing before release and require human review before any customer-facing change.

You can also use an optional service-area checker. Browser location is requested only after you choose it; precise coordinates are used temporarily to estimate a broad area and are not stored by this feature.

See the Privacy policy, Cookie and browser storage policy and Automated assistance and safety policy for more detail and your available choices.

Choose the document you need

• Terms and conditions — overall rules for requests, quotes and services.
• Service terms — what applies after a service is confirmed.
• Business project service terms — fixed-scope New Business Setup, Business Launch, IT Reset, Microsoft 365/email and Business Tech Health Check projects.
• Website Care Terms — Solo and Small Business Website Care scope, monthly allowances, exclusions, third-party services, security, cancellation, AI and custom-work boundaries.
• Start request and My Tech Help terms — how new and existing help stays together.
• Organisation and partner service terms — organisation profiles, partner bookings, POs, account terms and payment confirmation.
• My Tech Help secure access terms — secure return access, messages, photos, quotes and approvals.
• Complaints and resolutions — raising a service, payment, warranty or privacy concern.
• Payments, warranties and consumer rights — payments, refunds and Australian Consumer Law rights.
• Booking and cancellation policy — booking changes, missed appointments and cancellation charges.
• Repair, software and data risk notice — data, repair and software risks.
• Privacy policy — personal information and secure access.
• Cookie and browser storage policy — essential, session-only and browser-local returning storage.
• Electronic consent and approvals — when an online action does or does not show agreement.
• Automated assistance and safety policy — how automated tools assist and where people review decisions.
• My Tech Help access and service alerts — request matching and secure service emails.
• Fraud and scam safety policy — secure access and payment safety.
• Safeguarding and accessible support policy — respectful support, authority and accessibility.
• Information disclaimer — free-tool accuracy, reliance limits, general information and estimates.
• Website terms — acceptable use and website information.

Current pricing summary

• Standard Tech Support: $150/hour including GST.
• Senior Tech Support: $110/hour including GST for dedicated senior-support journeys.
• Repairs and parts: repair-specific guide or quote where applicable.
• Refurbished laptops: package starting prices are subject to stock availability; exact unit and final price are confirmed before payment.
• Business project packages: New Business Technology Setup from $1,290, Business Launch from $2,990, Business IT Reset from $1,490, Microsoft 365 & Business Email setup from $690, and Business Tech Health Check $349. The written quote confirms scope and price.
• Website Care: Solo Website Care $1,690 setup + $169/month, and Small Business Website Care $2,690 setup + $289/month, including the displayed monthly minor-change allowance. Larger websites, AI, automation and custom work are separately quoted.

For the latest customer-facing price guides, see Pricing. A displayed hourly rate or starting price is not permission to exceed an agreed scope or spending limit.

Refurbished laptops

Our laptop offers are subject to stock availability. Example models and “Starts From” prices may change with available refurbished stock. We confirm the exact unit, specification, condition, final price and applicable warranty information before purchase. See Payments, warranties and consumer rights and Returns and refunds.

Pickup and return

Device collection, custody, return, senior pickup pricing, failed pickup and handover safeguards are explained in the Pickup and return service terms.

Receptionist, saved estimates and reminder choices

Our AI receptionist, QuoteMe and Intent Engine can help organise an enquiry and carry reviewed details forward. They do not provide an emergency-monitoring service or automatically approve paid work, confirm an appointment or prove payment. Check active facts and finish unclear corrections before submitting; use a separate enquiry for an unrelated problem.

Historical estimates retain the guidance, assumptions and dates offered; they are not an accepted quote. Optional reply reminders require a separate choice when offered and can be withdrawn. Email/SMS update preferences and marketing choices are separate. See AI assistance, enquiry records and retention, separate consent choices and reminder controls.

These policies describe features where offered and enabled; they do not promise that every feature is active for every customer. They do not reduce statutory rights or retrospectively change work already accepted. Contact us if you need the terms or approval process explained in an accessible way.

Contact us

For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.

For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.