Your IT & Tech Mates
Terms and policies
Customer-facing terms, policies, privacy notices, provider pickup rules and referral rules.
Last updated: 27 May 2026
Website terms
General website usage, content, Quick Help entry points and referral-page website rules.
Service terms
Operational service terms for IT support, repairs, consulting, onsite/remote help and related work.
Terms and conditions
Broader website and customer terms and conditions.
Privacy policy
How personal information is collected, used, disclosed, stored and protected.
Cookie policy
How cookies, analytics, referral attribution and browser storage may be used.
Quick Help terms
Rules for Quick Help intake, technician confirmation and sensitive-information warnings.
Payment and warranty terms
Payment status, invoice timing, warranty display and related rules.
Referral terms
Formal referral program terms, no-employment status, rewards and withdrawal rules.
Referral policy
Operational referral rules, anti-gaming, review and privacy requirements.
Provider device pickup terms
Pickup, return, custody, multi-device batch tracking, quote approval and provider dashboard rules for aged care, schools and organisations.
Provider partner referral policy
Permission-based provider referrals, organisation service credits, disclosure, no-pressure rules and privacy-safe referral requirements.
Disclaimer policy
Limits for website, Quick Help, AI and general information.
Safeguarding policy
Support boundaries for vulnerable persons, families, carers and safety concerns.
Service request board terms
Neighbour Help, Campus Help, School/Tutoring Help, custom requests, provider interest, referral capture, moderation, quote and invoice links.
Provider profile and showcase profile policy
Rules for public student, tutor, provider and technician profile cards, reviews, skills, badges and shareable links.
Media upload and profile image policy
Rules for profile photos, avatars, logos, cover images, job evidence images, file limits, storage and moderation.
Fraud, scam and integrity policy
Anti-scam, anti-fraud, off-platform payment, cash-payment commission exclusion, referral manipulation, false review, evidence and enforcement rules.
Payment and commission integrity policy
Approved payment rules, no commission for unapproved cash/direct/off-platform payments, manual review, reward holds and anti-circumvention controls.
Advertising, branding and logo use policy
Rules for using the Your IT & Tech Mates name, logos, referral links, badges, screenshots, paid ads, social posts and promotional material.
Master guidance, directory, campus and customer portal terms
These terms include coverage for Master applications, Campus Masters, public Master Directory and trust cards, Student Guidance Requests, private Guidance Offers, guidance packages, My Help dashboard, provider store orders, Resolution Centre links, matching, service coordination, eligibility checks, payment records and reporting tools.
Student Guidance and Master Guidance Offer Terms
Student guidance requests, private Guidance Offers, margins, guardian approval, offer revisions, completion, reviews and no-assignment-completion rules.
Master Directory and Trust Card Terms
Master applications, tags, titles, nicknames, badges, avatars, approved fields, directory visibility and public trust cards.
Campus Master and Campus Partner Program Terms
Campus-scoped Masters, student communities, campus partners, portal access and under-18/campus safety controls.
Guidance Packages and Follow-up Program Terms
Guidance bundles, follow-up plans, enrolment review and package outcome limits.
Guidance Payout-Ready Ledger and Margin Policy
Margin calculations, payout-ready status, referral exposure, campus partner share and manual approval by us.
Matching, Automation and Work Queue Policy
Master matching suggestions, availability, our authorised team work queues, alerts, risk flags, reporting and reminders.
Customer Portal, My Help and Resolution Centre Terms
My Help dashboard, private links, support records, evidence, customer lookups and Resolution Centre cases.
Provider Store Orders and Resolution Centre Terms
Provider store orders, evidence, moderated reviews and order-linked Resolution Centre cases.
Cash and off-platform payment rule
Cash payments, direct payments to technicians or providers, private bank transfers, side deals and other off-platform or unrecorded payments do not qualify for referral rewards, ambassador rewards, partner commissions, provider commissions, lead fees or incentives unless expressly approved by Your IT & Tech Mates in writing. See the Fraud, Scam and Integrity Policy, Referral Terms, Ambassador Network Terms and Provider Partner Terms.
Referral status and 14-day hold reminder
Referral participants are not employees, contractors, subcontractors, agents, partners, franchisees, joint-venture partners, technicians or authorised representatives of Your IT & Tech Mates. Referral rewards are manual thank-you rewards for eligible completed jobs only. Referral rewards are held for at least 14 days after customer payment is confirmed before withdrawal can be requested, and they remain subject to fraud, refund, duplicate claim, chargeback, dispute and review checks.
Service request boards, referrals and provider profiles
These terms and policies include coverage for public service request boards, custom requests, provider or tutor interest without bidding, referral commission tracking, quote/invoice/payment-ready processes, provider profile pages, profile images/logos, media storage, spam controls, campus/school tutoring safeguards, guardian checks and moderation.
Key pages to review: Service Request Board Terms, Provider Profile and Showcase Policy, Media Upload and Profile Image Policy, Privacy Policy, Referral Terms, Service Terms, Payment and Warranty Terms, Campus Help Academic Integrity Policy and Neighbourhood Help Terms.
Support requests, quotes and attachments
These terms and policies include extra coverage for email support, customer reply threading, support records, attachment storage, support record deletion, draft quote conversion, provider assignment, safety reports, reviews, incidents and technology-help-only boundaries for seniors, accessibility, NDIS and aged care client IT requests.
Key pages to review: Terms and Conditions, Privacy Policy, Service Terms, Disclaimer Policy, Vulnerable Persons Safeguarding Policy, Provider Partner Terms, Provider Device Pickup Terms and Managed Provider Repair Terms.
Repair, software, data recovery and manufacturer notices
These terms explain repair scope, unrelated and hidden faults, software and account limitations, data backup and recovery risks, Apple and manufacturer part notifications, warranty exclusions, pickup processes and managed-provider repair responsibilities.
Start with the Service Terms repair, software and data addendum, then review Payment and Warranty Terms, Quick Help Terms, Provider Device Pickup & Return Terms and Managed Provider Repair Terms where relevant.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, provider, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Provider Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Your IT & Tech Mates Commission and Referral Model
Total platform commission: 13.5% of the relevant qualifying job value.
Referral reward review: If an eligible referred job is completed and paid, the referral may be reviewed for a 5% manual reward. That 5% is included inside the 13.5% total platform commission; it is not added on top of the customer price.
Payment is manual only and normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and admin checks.
Referral rewards are not lifetime rewards, recurring rewards, trailing commissions, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or commission payments are manual only and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Cash payments, direct technician payments, private bank transfers, side deals, split payments, payment redirection and off-platform or unrecorded payments do not qualify for commission, referral rewards, ambassador rewards, partner fees, lead fees or incentives unless Your IT & Tech Mates expressly approves and records the arrangement in writing.
This clause must be read with the Payment and Commission Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Provider Partner Terms and Fraud, Scam and Integrity Policy.