Request matching and service alerts policy

One request where it can be matched safely

When you contact us through QuoteMe, email or SMS, we try to keep related messages with the same customer request. A request reference and verified contact details help us do this safely.

When we will not guess

If your contact details could match more than one active request, or a reference does not match the sender, we may ask you to verify the correct request. We would rather ask than place a private message in the wrong conversation.

Service alerts

We may send short email or SMS alerts about a new message, request status, verification step, quote availability, booking or other service event. Notifications may omit sensitive detail and direct you to Private Help or Customer Room instead.

Delivery limitations

Email and SMS delivery can be delayed, filtered or fail because of a carrier, device, mailbox or third-party service. Keep your contact details current and check the secure customer area when you are expecting an important update.

Notification choices

You may ask us to stop optional SMS notifications. Where offered, replying STOP will turn off those notifications and START will re-enable them. Marketing preferences are handled separately from messages reasonably needed to provide or secure an active service.

Privacy

Message matching and alerts use the minimum contact and request information reasonably needed for the purpose. See our Privacy Policy for more detail.

Contact us

If you have a question, complaint, privacy concern or need an accessible copy of these terms, contact Your IT & Tech Mates.

Related terms and policies