Returns and refunds
How returns, change-of-mind requests and remedies work for services, parts and refurbished laptops.
Australian Consumer Law rights
Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, a failure may give you rights to a repair, replacement, refund, re-supply, cancellation or compensation.
Refurbished laptops
Refurbished laptops are sold as refurbished goods, not as new goods. The example model and “Starts From” price shown online are subject to stock availability. Before purchase we confirm the actual unit, condition, specification, final price and warranty information.
If a refurbished laptop has a problem, contact us through My Tech Help so we can assess the issue and the appropriate remedy. The additional 12-month warranty does not limit rights that may apply under the Australian Consumer Law.
Change of mind
We do not promise a change-of-mind refund unless that option was offered for the particular product or transaction. Where we agree to a change-of-mind return, any conditions will be explained before the return is accepted. This does not affect statutory rights for faulty or misdescribed goods.
Deposits and reservations
A request to reserve a laptop is subject to stock availability and is not a completed sale. If we ask for a deposit after confirming a specific unit, we will tell you the amount, what it secures and any applicable cancellation terms before payment.
Contact us
For a new enquiry, use QuoteMe. For an existing purchase, return or warranty concern, use My Tech Help.