Automated assistance and safety policy
How automated tools may help with a request, and where a person remains responsible for important decisions.
How automated tools may assist
Automated tools may help understand your description, suggest a help category, organise information, prepare a short job summary, identify missing details or direct the request to the appropriate service area. Where a job summary is prepared, it is shown to you so you can check and edit it before sending.
If your edit changes the type of help you appear to need, we may update the interpretation and ask you to check it again. This is intended to reduce mismatched requests, not to make a diagnosis or final service decision.
What automated tools do not decide
Automated tools do not by themselves accept or reject a customer for service, approve paid work, authorise payment, decide a complaint or warranty outcome, or determine a customer’s legal rights.
Your review and human review
You can edit a prepared job summary before creating the request. Creating the request means you want us to receive and review it; it does not accept a quote, approve a repair, authorise payment or start paid work.
A person reviews important service scope, fixed quotes, disputed outcomes and other decisions that require judgment. You can also tell us in My Tech Help if information later needs correction.
What not to provide
Do not enter banking passwords, card PINs, banking approval codes or unrelated highly sensitive information into automated assistance fields. Only provide information reasonably needed for the technology task.
Privacy
Personal information used by automated assistance is handled under our Privacy Policy. We aim to collect and use only information reasonably needed for the service and security purpose.
NDIS-funded support
Where a request relates to NDIS-funded technology support, automated assistance may help organise information but does not decide a participant’s funding eligibility, plan entitlement or complaint outcome.
Contact us
For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.
For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.