Quick Help HubAmbassador Network
Before you submit

Tell us what you need help with

You can ask about a booking, quote, repair status, payment question, safety concern or next step. We will link it to the right team path.

1. Tell us what is happeningUse everyday words. Photos or extra details can come later.
2. We review the requestThe team checks the best next step and whether more information is needed.
3. We guide you clearlyYou get a calm next step before any paid work starts.
Friendly local helpClear next stepsNo pressureTerms link in footer
Please do not send passwords, PINs, one-time codes, full banking details or identity documents through a public form.
Refer a Friend

Share friendly tech help in one simple step

Send the link to someone who may need help. They stay in control: they can read it first, ask a question, or start Quick Help when they are ready.

1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Share my linkGet Tech HelpAdd my details
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Referral thank-you

Share help. Get a small thank-you if it works out.

Send your link to someone who may need friendly tech help. They choose what to do next. If their job goes ahead, we can check whether a thank-you applies.

Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.

Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.

Thank-you guide

See what 5% can look like

Open this small guide only if you want example amounts. The person you refer still chooses whether to get help.

Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf the job goes ahead, we check the thank-you before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 job could mean AUD 15.00 after we check it. It may not apply to cancelled, refunded, repeat, fake or self-made bookings. Simple sharing works best: “I thought this might help you.”
Fair sharing

Keep referral thank-yous fair

Share only with people who may genuinely need help. Thank-yous are checked before they are confirmed.

Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
Urgent support

If there is immediate danger, call emergency services first

For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.

Ask support to check itWorried About a Scam?Report a safety concern

Before you email support

Include enough detail for a calm team check.

Support can answer booking, payment, privacy, safety and provider questions. We review the message and respond through the appropriate support path; sending more than one request for the same issue can slow things down.

Support can help with

  • Booking questions or changes before work starts.
  • Safety concerns, scam worries or provider concerns.
  • Payment, quote, invoice, refund or receipt questions.
  • Privacy requests, contact-detail changes or data questions.
  • Next-step confusion when you are not sure what to do.

Before you submit, include

  • Your name and the best contact email or phone number.
  • Any job, booking, quote, invoice, referral or privacy reference you already have.
  • A simple description of what happened and what you need help with.
  • Screenshots or photos only if they are safe and do not show private codes.
  • Whether anything feels urgent, unsafe, confusing or time-sensitive.
Response expectation: Support reviews your message and replies through the appropriate existing support path. We cannot guarantee an exact response time unless a separate written policy applies. Urgent or unsafe: if someone is in immediate danger, call local emergency services first. Do not send passwords, PINs, one-time login codes, remote-access approvals or banking codes.
Escalation boundary: Support can review, clarify and link concerns. This panel does not create a new page, ticketing system, CRM, support queue, process engine, automatic booking, payment action, provider assignment or guaranteed outcome.
Email supportStart guided help

Contact

Contact Quick Help

Email [email protected] for technology-help questions, booking support, provider support, referral questions or safety concerns. Emails may be converted into support tickets so our team can review, respond and manage follow-up.

Please do not send passwords, one-time codes, full banking details, identity documents or sensitive health information by email.

Quick Help assists with technology-help needs only. We are not an NDIS registered provider, aged care provider, health care provider, disability support provider, plan manager, support coordinator or care-service provider.

Email supportStart guided help intake

What happens next

We will review the safety concern carefully

The team checks the information, looks for the safest next step, and contacts you if more detail is needed. Keep screenshots or messages if safe.

Contact SupportCheck My Job