What should this photo be used for? Choose before selecting a photo so temporary AI analysis and technician attachments stay separate.
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A photo can show the device, model label, damage or an error message. You can skip this.
Photos are processed temporarily and deleted after extraction. Do not include passwords or account details. IMEI and EID are not collected.
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Which photo would help?
Choose one photo type. Device identification and visible damage stay separate so you can check each result.
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Use good light and keep private information out of the background.
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Attach after sendingWe will keep this request together. After the request is created, open My Tech Help and add the photo under Messages & updates. Only attach a photo you want the service team to retain with the request.