My Tech Help secure access terms
My Tech Help keeps each existing request and its important actions together in a secure customer area.
Access and authority
Use My Tech Help only for your own requests or requests you are authorised to manage. Available secure sign-in methods may include Google, Apple or a secure email link. We do not receive your Google or Apple password.
If a request can be safely matched to your verified account details, it may appear automatically. If details do not safely match, we may ask for the request reference and original email before showing private information.
Secure email links
A secure email link may be time-limited or single-use. Use the newest link we send and keep access to your email account secure. If a link is unavailable or expired, My Tech Help can provide a recovery path without changing the request itself.
Request summary, messages, photos and files
The job summary you reviewed when creating the request, and information you later send in My Tech Help, can become part of the service record for that request. If something is wrong or has changed, tell us so the request can be updated rather than relying on an old summary.
Only provide information reasonably connected with the service. Do not send banking passwords, card PINs, banking approval codes or unlawful material.
Quotes and approvals
The Messages & updates area may show a fixed quote, hourly work approval, diagnosis ceiling, revised order or additional-work request. A clearly labelled approval action records the order version and the price or maximum amount you agree to. An approved hourly ceiling is not an automatic fixed charge: the final invoice may be lower if less chargeable time is used. We will seek fresh approval before intentionally exceeding the displayed ceiling.
Invoices and payments
An invoice or payment option may be shown after the relevant service stage. Payment is treated as received only when confirmed. Payment does not remove any Australian Consumer Law rights or valid warranty rights.
Service updates
We may post technician updates, booking confirmations, findings, time used, work-completed notes and next-step requests in the Messages & updates area. These updates help keep a single support history but do not themselves increase an approved amount.
Authorised representatives
If you ask another person to help manage a request, we may confirm their authority before sharing personal information or accepting instructions. We may pause a change where authority is unclear, disputed or appears unsafe.
Closing a request or account
Closing a request does not necessarily remove records we are required or reasonably need to keep for service, payment, warranty, complaint, safety or legal purposes. You may ask about access, correction or closure under our Privacy Policy.
Your Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or another applicable law.
Depending on the circumstances, remedies for a problem with goods or services may include repair, replacement, re-supply, refund, cancellation or compensation for reasonably foreseeable loss or damage.
Business Workspace
For business customers, the Business Workspace is the entry point for Messages & updates areas, bookings, work approvals, orders and linked invoices. Access is limited to authorised business contacts. Contact your support engineer through the relevant Messages & updates area so the discussion stays attached to the correct request.
Request history, attachments and notifications
Your request may retain the original enquiry, current reviewed facts, limited correction history and versions of pricing guidance with dates and assumptions. Earlier facts or retired guides can remain as history without being current instructions or an approved quote. Tell the team if active details are wrong. An issued invoice or a customer statement that payment was made is not confirmation that payment has been received.
Private request information is intended for the customer, authorised representatives and team members whose role permits the relevant work. Knowing a reference, receiving a text or sharing a household/device does not establish that authority. Keep access links and sign-in accounts private and tell us if a link or account may be compromised.
Only upload material you are authorised to share and reasonably need for the service. Remove unrelated people’s information, passwords, codes and banking details where practical. Upload limits, security screening and private access controls reduce risk but do not guarantee that every harmful file or sensitive detail is detected. An attachment does not mean it has been read or approved, and the conversation is not an emergency-monitoring service.
When enabled, optional reply reminders require a separate choice and can be turned off without cancelling the request. A delivery notification is a prompt to check the existing conversation, not proof that a person read or acted on it. See service alerts and reminders.
Enquiry evidence and access are separate
The service record may retain a reviewed enquiry, a selected support reference and its source version, typed-name enquiry consent and the terms that accompanied it. These records do not by themselves approve paid work or prove a plan contact has authority. A later correction updates current instructions while original evidence may remain where reasonably required. Signing out, an expired session or deleting an unused public catalogue upload does not erase this service history. See our Privacy policy.
Contact us
For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.
For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.