Customer Room terms
Customer Room keeps an ongoing service request, messages, photos, quotes and important actions together.
Access and authority
Use Customer Room only for your own request or a request you are authorised to manage. Keep secure access details private. We may ask for additional verification before showing sensitive information or changing an authorised representative.
Messages, photos and files
Information you send through Customer Room becomes part of the service conversation. Only upload information reasonably connected with the request. Do not upload passwords, one-time banking codes or unlawful material.
Quotes and approvals
A displayed quote is not accepted until you use the clearly labelled acceptance process. Viewing a quote, opening a secure link, entering a code or sending a general message is not acceptance. Material scope or price changes require a new or updated approval.
Invoices and payments
An invoice or payment option may be shown after the relevant service stage. A payment is treated as complete only when it is confirmed. A payment record does not remove your Australian Consumer Law rights or any valid warranty rights.
Service updates and notifications
Customer Room is the preferred place for detailed updates. We may send a short email or SMS telling you that an update is ready, without copying sensitive technician detail into the notification. Delivery of a notification can be delayed or fail, so Customer Room remains the main record where available.
Authorised representatives
If you ask another person to help manage the request, we may record their authority and limit what they can do. We can pause a change if authority is unclear, disputed or appears unsafe.
Closing a request
When a request is completed or closed, access and retention can change. We may keep service, payment, warranty, complaint and legal records for reasonable periods. Privacy rights continue to apply.
Your Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law. Consumer guarantees can apply to both personal customers and some business purchases.
If there is a problem with goods or services, your remedies depend on the circumstances and may include repair, replacement, refund, cancellation, re-supply of services or compensation. Any voluntary warranty we offer is additional to these rights.
Contact us
If you have a question, complaint, privacy concern or need an accessible copy of these terms, contact Your IT & Tech Mates.
[email protected]
0452 323 571
Chatsifieds.com Pty Ltd
ABN 51 620 592 403
15 Evenglow Drive
Wollert VIC 3750