Your IT & Tech Mates
Privacy policy
How we collect, use, store and disclose personal information when providing local technology help, Quick Help, referrals, quotes, invoices and website services.
Last updated: 13 July 2026
Important terms for current services
These terms apply to the current Your IT & Tech Mates and TheFixers.APP service features, including QuoteMe, Quick Help, customer support, referrals, student helper proof, service partner pathways, partner pathways, uploaded media, reviews, ratings and business/software/AI callback requests.
- Requests are reviewed before work starts where a review is needed.
- No payment, booking, referral reward, service partner approval, student approval, public profile or public proof is automatic.
- Private customer details must not be published in reviews, MateCard, Live Resume, referral messages or public examples without permission.
- Users must not send passwords, PINs, banking codes, MFA codes or card details through public forms.
Updated for the latest customer, student, helper, referral and local group features. These words are written for website visitors and service participants.
Privacy and personal information for current features
We may collect information needed to provide and review the service, including names, contact details, service addresses or suburbs, device details, uploaded photos, support messages, referral source details, student course or skill information, campus check-in details, start and finish times, sign-off records, ratings, reviews and profile or showcase preferences.
- Location check-ins are used to support safety, attendance, trust and dispute review. They should not be used to publicly reveal a person’s address, routine or private location.
- Reviews, ratings, sign-offs and proof records may be used to help with quality, safety, trust and support decisions.
- Public display is not automatic. A person can ask us to review, correct, hide or remove profile, proof or showcase material.
- If computer-assisted tools help sort or review requests, we will keep a human review path for important decisions where practical.
Updated for the latest customer, student, helper, referral and local group features. These words are written for website visitors and service participants.
1. Information we may collect
- Name, business name and contact details.
- Suburb, service address or onsite attendance details where needed.
- Device, repair, network, website, software or support details.
- Quick Help form responses, photos, uploaded images or attachments you choose to provide.
- Quote, invoice, payment-status and warranty records.
- Referral account details, referral codes, public nickname, suburb/public area, reward status and withdrawal request records.
- Website analytics, cookie, referral-attribution, security and log information.
2. Sensitive information and secrets
Do not send passwords, PINs, passcodes, two-factor codes, banking codes, seed phrases, private keys, TFNs or payment card details through public website forms, Quick Help, referral pages or guide comments. If secure access is genuinely needed, our team will explain a safer method.
3. Why we use information
- To respond to enquiries and Quick Help requests.
- To diagnose, quote, repair, support or deliver technology services.
- To manage bookings, onsite visits, remote support, invoices, payments and warranties.
- To operate referral accounts, eligibility reviews, OTP verification and separate withdrawals.
- To improve website content, security, reliability and customer experience.
- To prevent fraud, misuse, spam, unauthorised access or unsafe conduct.
- To comply with legal, accounting, tax, insurance or dispute-resolution obligations.
4. Cookies and analytics
We may use cookies, session storage, local storage, analytics information and similar tools for essential website functions, referral attribution, security, performance measurement and content improvement. More detail is in our Cookie policy.
5. Referral privacy
Public referral tally boards must only show public nickname, suburb/public area, eligible 5% per-job rewards and completed referral count. They must not show legal name, email, mobile, reward payment details, bank details, full street address, customer private information, service notes, OTPs or account secrets. Public display is optional and may be hidden by the referrer or our team.
6. Disclosure
We may disclose information to service service partners who help us operate the business, such as hosting, email, SMS/OTP, payment, accounting, analytics, security, storage, repair, delivery or professional advisers. We may disclose information where required by law, to protect safety, to respond to disputes or to prevent misuse.
7. Overseas services
Some software, hosting, email, analytics, payment, AI, storage or security service partners may store or process information outside Australia. We take reasonable steps to use reputable service partners and limit unnecessary information sharing.
8. Marketing messages
We only send marketing or promotional electronic messages where we believe we have consent or another lawful basis. Commercial messages should identify us and include a working unsubscribe method where required.
9. Access and correction
You can contact us to ask for access to, or correction of, personal information we hold about you. We may need to verify your identity before acting on the request.
10. Security and retention
We take reasonable steps to protect information from misuse, interference, loss and unauthorised access. We keep information only as long as reasonably needed for service, records, warranty, accounting, legal, security, dispute or business purposes.
11. Questions and complaints
Contact Your IT & Tech Mates if you have a privacy question or complaint. We will review the issue and respond in a practical timeframe.
12. service partner Device Hub and service partner referrals
Where a service partner such as an aged care facility, school, clinic, NDIS/community service partner, business or organisation books work or refers a person, we may collect service partner contact details, site details, device references, room/class/department references, asset tags, job status, quote/invoice details, pickup/return records, custody notes and service partner referral-credit records.
service partners should avoid sending unnecessary sensitive information. Do not submit medical information, health information, care-plan details, student-sensitive information, device passcodes, passwords, banking codes or reward payment details through pickup, referral, quote, invoice or participant forms. Use practical references such as room, class, department, asset number or first-name/initial where appropriate.
Ambassador Network, service partner verification and zone data privacy
Integrated 18 May 2026 Trusted helper Guidance and Directory Terms
For Ambassador Network, Campus Help, Neighbourhood Help, service partner invite, service partner upgrade, certificate centre, referral tracking and zone management features, we may collect and use additional information needed to route requests, manage eligibility and operate the service safely.
Additional information that may be collected
- Ambassador details, including name, contact details, campus, suburb, zone, speciality, referral code, referral activity, invite activity and reward status.
- service partner invite details, including service partner name, business name, contact details, proposed service category, zone, speciality, relationship to the inviter and application status.
- service partner verification details, including ABN, business name, service area, service categories, certificate type, insurer or issuer, policy/check number, coverage amount, issue date, expiry date, review status and private service notes.
- Campus or neighbourhood request details, including suburb, postcode, campus, support category, urgency, referral source and safe job notes.
- Zone upload data, including campus, university, suburb, postcode, state, region, speciality, capacity, status, referral reward tier and source reference.
How this information may be used
We may use this information to route requests, attribute referrals, review service partner eligibility, manage certificate expiry, assess zone capacity, prevent misuse, communicate with applicants, manage reward status, record our authorised team decisions and keep support pathways safer.
Limited sharing
We may share limited job information with an approved service partner where needed to assess or complete a request. Ambassador and service partner information may be reviewed by us for safety, eligibility, compliance, fraud-prevention and operational purposes.
NDIS, aged care and support-organisation technology requests
Your IT & Tech Mates and Quick Help are not NDIS registered service partners, aged care service partners, health service partners, personal care service partners, support coordinators, plan managers, transport service partners, crisis services or care-service service partners unless expressly and lawfully stated in writing.
Our role is limited to IT and technology help, device support, home technology support, repair, pickup/return coordination and related customer-service support. Where a request comes from an NDIS service service partner, aged care service service partner, support worker, carer, family member or organisation, we may assist that organisation and its client, resident, participant or customer with technology needs only, subject to consent, authority, privacy, safety and service partner suitability checks.
We do not provide disability supports, aged care services, health services, personal care, therapy, plan management, support coordination, care advice, emergency support or government-funded care services. The person or organisation requesting support remains responsible for confirming funding eligibility, authority to request the work, consent, care-service obligations and any NDIS, aged care, workplace, privacy or safeguarding requirements that apply to them.
Guided intake, vulnerable customers and support requests
We may collect information provided through guided help requests, senior support, support-organisation technology support and accessibility support, student support, tutoring requests, help-for-someone-else requests, scam/security reports, device repair requests, home technology requests, service partner conduct reports, reviews, public profiles, referral links and direct booking pages. This may include contact details, suburb/postcode, service category, preferred times, relationship to the person needing help, accessibility notes, support-worker or family contact details, device information, issue descriptions, photos/screenshots, review content, incident details and referral attribution.
Where a requester provides information about another person, the requester must have permission or lawful authority to provide it. We will use that information to assess and respond to the request, match an appropriate service partner, manage safety, prevent abuse, handle complaints, moderate reviews, maintain referral attribution and operate the service.
Sensitive information, NDIS/accessibility details and safety reports
We aim to collect only what is reasonably needed. Health, disability, accessibility, vulnerability, safeguarding, incident, scam/security or tutoring-safety details should be limited to what helps us safely manage the request. Do not submit passwords, PINs, MFA codes, banking codes, recovery phrases, private keys, TFNs, unnecessary medical records or unnecessary care-plan details through public forms. We may restrict disclosure of sensitive notes to our authorised team users and only share limited relevant information with service partners where needed to deliver or safely assess the service.
Profiles, ratings, reviews and referral analytics
Public profile information may include selected names, business names, skills, service areas, badges, approved reviews, star ratings, completed booking counts and other non-sensitive promotional information. reputation, risk, incident, dispute and moderation records are generally used for safety, integrity and operational decisions and may not be publicly displayed. Referral links and QR codes may record source, clicks, campaign information, started requests and completed bookings for attribution, abuse prevention and reporting.
New feature privacy coverage
We may collect and use information submitted through guided intake forms, direct bookings, public profile settings, referral links, QR codes, reviews, ratings, incident reports, service partner conduct reports, help-for-someone-else requests, senior support requests and technology help for NDIS/accessibility contexts requests.
This information may include contact details, suburb or postcode, preferred contact method, help category, device type, support notes, accessibility notes, nominated family/support contacts, evidence screenshots, photos, messages, booking history, profile visibility settings, referral analytics, review moderation information and safety or incident details.
Where information relates to disability, accessibility, safety, vulnerability or another person, we will seek to handle it only where reasonably necessary for the request, consent, safety, dispute handling, service delivery, legal compliance or service integrity. Requesters must only provide another person's information where they have permission or authority to do so.
privacy enhancement: support requests, email replies, attachments and quotes
Plain-English summary: this section explains how we handle personal information when customers email us, reply to a support request, send attachments, request a quote, submit a report or use the support request. It adds to the existing Privacy Policy and does not remove any privacy rights you may have under applicable Australian privacy laws.
Support support request information we may collect
When you contact us by email, form, chat, phone note or support message, we may collect and store your name, email address, phone number, organisation, suburb, message, subject line, device or technology issue, support request reference, reply history, attachments, quote links, incident links, request allocation history, timestamps and related private service notes.
How we use support request information
We use support request information to respond to you, keep email replies in the same conversation, assign the request to staff or approved service partners, prepare quotes, manage bookings, handle complaints, investigate safety concerns, moderate reviews, prevent fraud, improve service quality, keep records and meet legal or operational requirements.
Attachments and sensitive information
If you send photos, screenshots, PDFs or other files, we may store safe supported attachments with the relevant support request. Please do not send passwords, PINs, one-time codes, banking details, full card numbers, identity documents, Medicare details, sensitive health information, confidential third-party documents or private access credentials unless we specifically request them through a secure process.
Sharing with staff, technicians and service partners
We may share relevant support information with authorised staff, technicians, approved service partners, authorised team members and service partners where reasonably needed to triage, quote, perform, review or manage the request. We aim to share only what is reasonably necessary for the relevant purpose.
NDIS, aged care, senior and accessibility requests
Where a request mentions NDIS, aged care, seniors, carers, support workers, accessibility or help for another person, we may collect practical technology-help details needed to manage the request. We do not seek care, clinical, therapy, plan management, support coordination or health advice information. Please keep the information limited to the technology issue unless we ask for something specific.
Software-assisted processing
We may use software rules, service coordination or AI-assisted tools to organise messages, detect support request references, classify support requests, summarise information, route support requests, detect possible scam/security issues and help staff manage support work. Staff may review and correct automated outputs.
Retention and deletion
We may keep support requests, attachments, quotes, incident records and related communication history for as long as reasonably needed for support, warranty, safety, complaints, service partner management, fraud prevention, record keeping, legal and accounting purposes. We may delete or de-identify information when it is no longer reasonably needed, subject to lawful retention requirements and backup limitations.
Job board, referral, profile and media privacy terms
When you use the Neighbour Help Board, Campus Help Board, School/Tutoring Help, service partner board, profile edit link, profile card, referral link or related request forms, we may collect and use information such as your name, email, phone, suburb, campus, school or organisation context, poster type, guardian details where needed, job description, custom request details, preferred times, urgency, attachments, referral code, preferred service partner/profile, quote or invoice links, verification status, moderation status, spam checks and request history.
For service partners, tutors, students, ambassadors or partners, we may collect and display approved public profile information such as display name, headline, bio, skills, strengths, service areas, campus area, badges, reviews, completed job examples, profile images, logos and public request links. Private contact details, verification documents, private notes, safety reviews, risk holds, moderation decisions and payment/referral reward records are generally not displayed publicly unless we clearly state otherwise or you approve their display.
We may process uploaded images and media by checking file type, file size and dimensions; resizing or compressing files; changing filenames; storing metadata such as width, height and storage location; and rejecting unsafe or unsupported files. Images and media may be stored locally or with a third-party storage service partner or content delivery service partner, including cloud object storage, if enabled.
Referral and referral reward tracking may require us to link a job request, customer, referrer, service partner, quote, invoice, payment status, job completion status and reward status. We use this information to assess eligibility, prevent fraud, resolve duplicate claims, supportister reviewed rewards and keep business records.
We may use technical information such as IP address, user agent, technical information, timing, submission patterns, duplicate content and referral patterns to detect spam, abuse, fraudulent referrals, unsafe requests and misuse. We may keep these records for security, fraud prevention, audit and service integrity purposes.
Privacy terms: guidance, matching, directory and service coordination
We may collect and use personal information for Trusted helper applications, service partner verification, badges, profile images or avatars, public trust cards, student guidance requests, guardian approvals, campus affiliations, messages, evidence, reviews, complaints, Customer Room and My Help dashboard records, matching suggestions, request handling lists, safety indicators, quality information, payment records and service reports.
We may use automated or rules-based tools to organise requests, suggest matches, identify risks, queue reminders, detect spam, highlight safety issues and create operational reports. These tools support staff review and do not replace our authorised team judgement where approval, safety, public display, reward payment status or dispute handling is required.
Public display is limited to approved information such as public title, nickname, tag, approved fields, badges, service area, delivery modes, campus scope, trust-card summary and approved avatar/profile image. Private information such as WWCC details, identity documents, insurance records, guardian contact details, private service notes, complaint history and reward payment records is not intended for public display.
Trusted helper guidance, campus programs and customer portal terms
These terms are supplemented by additional service policies for Trusted helper/Campus partner identities, Student Guidance Requests, private Guidance Offers, Guidance Packages, Customer Room and My Help dashboard, service partner Store orders, Resolution Centre links, matching/service coordination, payment records and public Trusted helper Directory trust cards.
Read these additional policies where relevant: Student Guidance and Trusted helper Guidance Offer Terms, Trusted helper Directory and Trust Card Terms, Campus partner and Campus Partner Program Terms, Guidance Packages and Follow-up Program Terms, Guidance Rewards, Referral and amount Policy, Request Routing and Alerts Policy, Customer Room, My Help and Resolution Centre Terms, and Service Partner Orders and Resolution Centre Terms.
AI-assisted feature privacy notice
Our website may offer optional AI-assisted routing, summaries and explanations. When you actively submit an AI request, the minimum text or structured selections needed for that feature may be transmitted from our server to third-party AI infrastructure, currently including Google Gemini. Processing may occur outside Australia.
- Do not submit passwords, PINs, MFA codes, payment credentials, identity documents, health records, confidential customer records or other highly sensitive information.
- We may redact common secret patterns, but automated redaction cannot find every personal detail.
- Where a feature says pasted text is not stored, we do not intentionally save that text in our application database as a customer record. Hosting, security and external AI providers may still create technical or abuse-prevention logs under their own policies.
- Google Gemini processing is governed by Google’s applicable API terms and privacy practices.
- AI use is optional and a non-AI or human pathway is provided where practical.
See our AI Use and Safety Policy for the complete operational rules and limitations.
Cross-linked terms and policy framework
These terms must be read together with the other Your IT & Tech Mates terms, policies, notices, quotes, invoices, service forms and written approvals that apply to the relevant service. Where a specific service term applies to a repair, software job, data recovery attempt, pickup, payment, warranty, referral, ambassador, service partner, partner, Quick Help request, website use or customer portal matter, that more specific term applies to that subject matter.
Nothing in any Your IT & Tech Mates term excludes, restricts or modifies any right, remedy, consumer guarantee or protection that cannot be excluded under the Australian Consumer Law or any other applicable law.
Related terms: Service Terms · Payment & Warranty Terms · Repair, Software & Data Risk Notice · Quick Help Terms · Referral Terms · Ambassador Terms · Service Partner Terms · Device Pickup Terms · Electronic Consent Policy · Fraud, Scam & Integrity Policy · Booking, Cancellation & No-show Policy · Dispute & Evidence Policy · Privacy Policy.
Fraud, Scam and Integrity Controls
All services, bookings, referrals, ambassador activity, service partner arrangements, payment claims, warranty claims, reviews and customer communications are subject to the Fraud, Scam and Integrity Policy. Your IT & Tech Mates may review service notes, booking records, quote records, invoice records, payment records, customer messages, photos, timestamps, referral records, device records and other available evidence when assessing fraud, scam activity, off-service payment, referral reward eligibility, disputes, chargebacks, warranty claims or policy breaches.
Prohibited conduct includes fake jobs, self-referrals, referral manipulation, duplicate claims, artificially splitting jobs, misuse of referral rewards, misleading reviews, payment bypassing, false identity or qualification claims, pressure selling, harassment, financial exploitation, suspicious account activity, misuse of customer data, and attempts to interfere with website records, payment controls or dispute processes.
Your IT & Tech Mates referral reward and referral model
Total service referral reward: The standard total service referral reward is 13.5% of the eligible paid job value, unless a different written program rule is approved by Your IT & Tech Mates.
Referral reward: The standard referral reward is 5% of the eligible paid job value. It is calculated as a percentage of the eligible completed and paid job value, not as a fixed dollar reward table.
Included inside the service referral reward: The 5% referral reward is included inside the 13.5% total service referral reward. It is not added on top of the customer price, and it does not create a separate extra charge unless a separate written written public offer says otherwise.
Referral rewards, ambassador rewards, partner referral rewards, service partner referral rewards, lead fees and incentives are not automatic and subject to eligibility checks. Payment is normally after a minimum 14-day hold after customer payment is confirmed, subject to anti-scam, anti-cheating, duplicate, self-referral, refund, payment-clearance, chargeback, dispute, attribution, customer-consent and team checks.
Referral rewards are not lifetime rewards, recurring rewards, ongoing referral rewards, employment wages, partnership profits, franchise payments or automatic entitlements. Each job is reviewed separately and must meet the applicable Your IT & Tech Mates terms.
Minimum withdrawal balance: Approved referral, ambassador, partner or referral reward payments are processed after review and generally require a minimum approved balance of $50 before withdrawal can be requested, unless Your IT & Tech Mates approves otherwise in writing.
Online service payment required: A referral, ambassador, partner, service partner, lead or referral reward payment only qualifies where the related job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates service payment process. Cash payments, direct technician payments, direct service partner payments, private bank transfers, PayID transfers made outside our service, cheques, cash-in-hand payments, personal payment links, side deals, split payments, payment redirection, off-service work and unrecorded payments do not qualify for referral reward, referral rewards, ambassador rewards, partner fees, lead fees or incentives.
This clause must be read with the Payment and referral reward Integrity Policy, Referral Terms, Referral Policy, Ambassador Network Terms, Service Partner Terms and Fraud, Scam and Integrity Policy.
Ambassador Network, share code and campaign privacy
When a customer uses an Ambassador link, share code, QR code, campaign link, service partner invite or local referral path, we may record attribution information so we can understand the source of the enquiry and review it fairly.
This may include the share code used, campaign label, referral source, landing page, approximate time, device/browser indicators, submitted contact details, service request details, zone or suburb information and related customer messages.
We do not give Ambassadors private customer job notes, device evidence, passwords, payment details, private support records or sensitive account information just because they shared a link or referred a customer.
Public Ambassador profiles, tags or listings are controlled by Your IT & Tech Mates and should not include private customer information.
Online service payment required
This policy explains that referral rewards, ambassador rewards, partner referral rewards, service partner referral rewards, lead fees, incentives and similar payments are only available where the job is properly recorded, approved, invoiced and paid by online payment through an approved Your IT & Tech Mates service payment process.
Offline payments and external payment methods do not qualify. This includes cash payments, direct technician or service partner payments, private bank transfers, private PayID transfers, cheques, card payments taken outside our service, personal payment links, side deals, split payments, payment redirection, off-service work and unrecorded payments.
We may refuse, hold, cancel, reverse or recover any reward, referral reward, fee or incentive connected with an offline, external, redirected, side-deal or unrecorded payment arrangement.
Referral rescue card measurement
When you use our referral pages, we may collect privacy-safe interaction data to understand and improve the referral experience. This may include referral page views, rescue card selected, message style selected, share channel tapped, copy or text button tapped, friend preview viewed, referral link opened, and whether a referred help request was started.
This measurement is intended to improve page layout, card ordering, wording clarity and customer support flow. We do not use referral measurement to collect private help details, private messages you type, student request allocation content, passwords, one-time codes, payment details, bank details, medical information or private notes.
Referral interaction data may be linked to existing referral codes, campaign codes, route information and timestamps so that we can check referral eligibility, detect misuse and improve the customer experience. Where information is personal information, we handle it in accordance with this Privacy Policy.
Current feature safety update
These terms are updated for current Your IT & Tech Mates and TheFixers.APP features, including QuoteMe, Quick Help, customer rooms, student proof, campus help, skill profiles, Live Resume, referrals, provider help, organisation handovers, uploaded media, reviews, ratings and business/software/AI callback requests.
- Requests, quotes, referrals, student proof, skill labels, reviews, sign-offs and provider actions are reviewed where needed before work or public sharing continues.
- No payment, booking, referral reward, provider approval, student approval, public profile or public proof is automatic.
- Private customer details must not be published in reviews, MateCard, Live Resume, referral messages, task proof, screenshots or public examples without permission.
- Users must not send passwords, PINs, MFA codes, banking codes, card details or private login information through public forms, messages or uploads.
- Users must keep accounts and MFA codes private and must not try to bypass private dashboards, redirects or access controls.
Location, proof and profile privacy update
Campus location checks are one-time browser-based check-ins used for safety, proof, attendance review, sign-off and dispute review. We do not use continuous tracking for this feature and we do not use Google Maps API for this feature.
- Location proof may include approximate location, accuracy, check-in time, start time, finish time, duration, sign-off status and review status.
- Location proof must not be used to publicly reveal a person’s private address, routine or precise movements.
- Campus help should happen only in safe public or supervised locations such as a library, lab, student hub, support desk or supervised classroom.
Student proof tools help students record safe tasks, learning, sign-off, feedback and skills in plain English. They do not guarantee employment, income, course credit, visa outcomes, professional qualifications, future work or a job offer.
- Proof must be truthful, respectful and based on work actually completed or observed.
- Proof may be edited, hidden, reviewed, rejected or removed if it contains private details, unsafe claims, misleading claims or details that cannot be checked.
- Skill labels, badges and progress cards may include self-entered information, task records, sign-offs, reviews or team-reviewed material. They are not professional licences or formal qualifications unless clearly stated.
- Shareable Live Resume and employer-safe summaries must not show customer names, addresses, phone numbers, school details, passwords, banking details, account screens, serial numbers, private photos or private screenshots.
Uploads must be safe to share and relevant to the request. Users must crop or remove private details before uploading proof images, task images or screenshots.
- Do not upload passwords, banking screens, account recovery screens, card details, private messages, device serial numbers, customer-identifying screenshots or private photos without permission.
- Do not upload intimate images, abusive images, altered images, deepfake images or images shared without consent.
- We may remove or hide uploads that create privacy, safety, legal, trust or brand risk.
Student Business Advice Mission, Engagement and Evidence Terms
Effective update: 12 July 2026
1. Definitions
- Advice Mission means a learning, review, checklist, suggestion, report or feedback activity completed by a student or student participant for resume proof, skill development, portfolio evidence or general business improvement suggestions.
- Student means a person using the platform to complete learning, proof, advice, community help, guidance, student ambassador, campus helper, Live Resume or related activities.
- Business means any business, organisation, partner, referrer, service partner, provider, campus partner, local group or other requester that asks for, receives, reviews or acts on an Advice Mission.
- Engagement Decision means the recorded choice made after an Advice Mission, including feedback only, paid task offer, TheFixers-managed quote, interview or role pathway, concern report, no response closure, or any other written outcome approved by the platform.
- Evidence Record means the records available to assess a mission, decision, payment, quote, safety issue, dispute or closure outcome, including mission ID, request details, messages, timestamps, submitted proof, file permissions, scope notes, payment or quote status, feedback, safety flags and review notes.
2. Advice Missions are not internships, employment or free labour
Advice Missions are designed for learning proof, feedback, portfolio development and general suggestions. They are not described or treated as internships. They are not employment, casual work, work experience, vocational placement, traineeship, apprenticeship, contractor engagement, labour hire, agency work or staff replacement unless there is a separate written arrangement that expressly says so and complies with applicable law.
A Business must not use an Advice Mission to obtain unpaid implementation, ordinary business operations, rostered work, customer handling, private system administration, ongoing duties, staff cover, direct management of the Student as a worker, or any work that should properly be paid or formally engaged.
3. Business engagement choices after advice
| Choice | Permitted use | Record required |
|---|---|---|
| Feedback only | The Business gives feedback, permission decisions and review comments. No extra work is requested. | Feedback, proof permission, outcome status and close reason. |
| Paid task offer | The Business wants the Student to perform a defined paid task or deliverable. | Task title, deliverable, exclusions, price or payment path, deadline, revision limit, acceptance, completion and close status. |
| TheFixers-managed quote | The requested work involves higher risk, systems, data, security, customer information, websites, accounts, payments, remote access, repair work or quality control. | Quote request, risk note, responsible provider or review owner, scope, approval and handover outcome. |
| Interview or role pathway | The Business wants ongoing, rostered, supervised, staff-like or recurring work. | Role or interview invitation, hiring notes and acknowledgement that the arrangement is outside the Advice Mission. |
| Concern report | A party reports unsafe conduct, free-work pressure, privacy concerns, payment confusion, poor quality, harassment, fraud or policy breach. | Concern type, message trail, evidence, review owner, safety action and closure outcome. |
| No response closure | The Business does not respond within the review window or the platform closes the mission for non-response. | Reminder record, non-response status and proof outcome for the Student. |
4. Paid task pre-start conditions
No paid task should start until the platform or relevant parties have recorded the task title, deliverable, exclusions, price or quote path, deadline, revision limit, acceptance, communication expectations, payment or approval status, safety rules and completion process.
Extra work, additional revisions, expanded scope, urgent work, off-platform work, private access, system access or ongoing support require a new written approval or separate task record.
5. Student obligations and safety rules
- Students must give honest, skill-appropriate advice and must not claim qualifications, licences, experience, insurance, employment status or authority they do not have.
- Students must not request, receive, store or use passwords, PINs, MFA codes, banking codes, payment card details, identity documents or unnecessary private customer, client, employee or business information.
- Students must not access business systems, email accounts, cloud accounts, websites, advertising accounts, social media accounts, payment systems, customer databases or devices unless a separate approved paid task, managed quote or authorised service arrangement exists.
- Students may decline or stop a task where the request becomes unsafe, unpaid implementation, unclear, unlawful, harassing, outside skill level, outside scope or inconsistent with these terms.
- Students must keep any Live Resume, MateCard, portfolio, public proof, screenshot, case study or profile summary business-safe and must remove or avoid confidential, private, identifying or commercially sensitive information unless written permission allows disclosure.
6. Business obligations and prohibited conduct
- A Business must not pressure a Student to perform free work, work outside scope, communicate off-platform to avoid records, bypass approved payment or quote controls, or provide services before a decision and scope are recorded.
- A Business must not provide unnecessary passwords, access codes, MFA codes, payment details, customer records, private data or unsafe system access to a Student.
- A Business must not represent that a Student is its employee, contractor, agent, intern, representative, authorised technician, professional adviser or service provider unless a separate written and lawful arrangement exists.
- If a Business directly hires, employs, engages, contracts with or otherwise controls a Student outside the platform, the Business is responsible for all employment, contractor, tax, superannuation, insurance, workplace safety, award, minimum wage, child safety, working with children, visa, confidentiality, privacy, intellectual property and other obligations that apply.
- A Business must verify Student advice before implementing it and must obtain qualified professional advice where the matter involves legal, accounting, tax, financial, medical, engineering, cyber security, privacy, employment, safety, regulated, high-risk or business-critical decisions.
7. Platform role
The platform may provide request intake, routing, message tools, proof records, decision prompts, referral tracking, status records, dispute review tools, evidence records, quote handover options, safety controls and review processes. Unless a separate written managed-service agreement says otherwise, the platform is not the employer of a Student, not the employer of a Business, not a labour hire provider, not a registered training organisation, not an education provider, not a migration agent, not a legal adviser, not a financial adviser and not a guarantor of business outcomes.
8. Evidence, dispute and closure records
For disputes, payment issues, reward claims, referral claims, safety reports, proof disputes, quality concerns, no-response closures or scope disputes, the platform may rely on the Evidence Record. The Evidence Record may include who was involved, what was requested, when events occurred, why a decision was made, what evidence was submitted, safety flags, message records, proof records, quote notes, payment or approval status, closure status and review notes.
Parties must not delete, manipulate, falsify, backdate, fabricate or interfere with records, screenshots, referral codes, proof records, messages, timestamps, feedback, payment records, reviews or evidence. The platform may suspend access, decline rewards, decline proof publication, block public profiles, close a mission or report serious misuse where records appear unreliable or unsafe.
9. Privacy, confidentiality and proof use
The platform may collect, use, store and disclose personal information, business information, profile information, proof records, messages, files and evidence to operate the service, verify accounts, assess eligibility, route requests, process payments or rewards, create proof records, prevent fraud, protect vulnerable persons, manage disputes, comply with law and improve safety. Privacy handling is subject to the Privacy Policy and any applicable privacy law.
Students may use sanitised, non-confidential and permission-safe summaries of Advice Missions for Proof Builder, SkillStack, MateCard, Live Resume or portfolio purposes. Private customer information, client details, business secrets, system information, passwords, financial details, health information, identifying images, private documents and confidential material must not be published without permission and must be removed if the platform reasonably requires it.
10. Intellectual property and mission outputs
Unless otherwise agreed in writing, Student advice, templates, summaries, checklists, reflections and proof notes remain subject to the platform proof and profile policies. A Business may use the advice it receives for internal review and decision-making, but may not falsely attribute, sell, publish, modify or commercially exploit a Student profile, Live Resume item, MateCard, testimonial, proof record or name without permission. Where a paid task or managed quote is accepted, intellectual property terms should be recorded in the task scope or quote.
11. Consumer guarantees, non-excludable rights and Australian law
Nothing in these terms excludes, restricts or modifies any consumer guarantee, statutory guarantee, employment right, privacy right, workplace right, refund right or other right that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law, the Fair Work Act, privacy laws, workplace laws or other applicable laws.
Subject to those non-excludable rights, Student advice is general in nature and is not guaranteed to be complete, suitable, professional, error-free or appropriate for every business use. A Business is responsible for deciding whether to implement advice and for obtaining appropriate professional, technical, legal, financial, employment, privacy or safety advice where needed.
12. Suspension, refusal and platform action
The platform may refuse, pause, remove, close, hide, downgrade, suspend, investigate or require changes to an Advice Mission, paid task, proof item, Live Resume summary, referral record, business decision, quote request, review, media item, message, public profile or account where there is suspected fraud, unsafe conduct, pressure for unpaid work, privacy risk, payment bypassing, harassment, misleading conduct, unlawful conduct, poor evidence, identity concerns, repeated non-response or breach of these terms.
13. Governing law
These terms are governed by the laws of Victoria, Australia and applicable Commonwealth laws. Courts and tribunals with jurisdiction in Victoria and Australia may deal with disputes, subject to any mandatory consumer, workplace, privacy or small-claims rights that apply.
Free tools, checkers and guides
We provide some free online tools, checkers, calculators, guides, examples and templates to help customers understand common technology, repair, scam-safety and service questions.
These free resources are general information only. They are provided to help you think through an issue, not to make a final decision for you.
We take reasonable care when preparing and improving these tools, but we do not promise that every result is accurate, complete, current, suitable for your situation, safe to rely on, or free from errors. A tool may miss a risk, flag something incorrectly, estimate a price differently from a real quote, or give a result that does not fit your circumstances.
You are responsible for checking any result before relying on it. Important, urgent, high-risk or business-critical decisions should be confirmed with a suitably qualified professional.
Free tools and guides are not legal, financial, tax, medical, insurance, migration, employment, education, cyber incident response, forensic, safety, engineering or other professional advice. They are not a substitute for a proper assessment by a qualified adviser, technician, provider, regulator, bank, insurer or emergency service.
You use free tools and guides at your own risk. To the maximum extent allowed by law, we are not responsible for loss, delay, missed warnings, incorrect assumptions, business interruption, lost data, account compromise, financial loss or other damage arising from your use of, or reliance on, a free tool or guide.
Do not enter passwords, passcodes, one-time codes, banking details, card numbers, Medicare numbers, licence details, identity documents, private keys, recovery phrases, confidential business records or other sensitive personal information into any free tool or public form.
If you have paid money to a suspected scammer, shared banking details, entered a password, installed remote access software, lost access to an account, or believe a device or account is compromised, treat it as urgent and contact your bank, relevant provider, official authorities or a suitably qualified professional.
Information handled through our connected services
We may collect information when you use Start Here, QuoteMe, Quick Help, My Tech Help, referral links or QR codes, bookings, customer messages, receipts, warranty requests, business cyber safety tools and related support pathways.
Information we may collect
- your name, contact details, suburb and account details;
- device, service and issue categories you choose to provide;
- request, quote, approval, booking, payment, receipt, warranty and follow-up records;
- messages, attachments and evidence you choose to send;
- referral codes, source pages, campaign details and reward-review records;
- provider or student application, identity, eligibility, insurance and service records where relevant;
- technical information such as IP address, browser, device, security and access logs.
How we use information
We use information to respond to enquiries, route requests, prepare quotes, manage bookings, provide support, maintain customer records, protect accounts, prevent fraud, review referrals and rewards, resolve disputes, meet legal obligations and improve our services.
Business cyber safety self-checks
Self-check answers are used to generate practical risk priorities and recommendations. Do not enter passwords, passcodes, banking details, identity documents, confidential records or other highly sensitive information. We do not place detailed self-check answers in public URLs. We do not store results unless the tool tells you that information will be saved or you choose to send the results to us.
Automated tools and artificial intelligence
We may use controlled automated tools to classify a request, prepare a summary or suggest a pathway. We do not knowingly send passwords, passcodes, payment details or other highly sensitive customer information to public artificial intelligence services. Important service, safety, payment, eligibility and dispute decisions may be reviewed by a person.
Sharing and service providers
We may share information with service partners and suppliers who help us provide hosting, communications, payments, bookings, security, customer support or technology services. We limit access to what is reasonably needed. Some providers may process information outside Australia. Where this occurs, we take reasonable steps required by Australian privacy law.
Access, correction and complaints
You may ask to access or correct personal information we hold about you, subject to lawful exceptions. You may also make a privacy complaint. Contact [email protected] or call 0452 323 571. We may need to verify your identity before acting on a request.
Retention and security
We retain information for as long as reasonably needed for the service, legal, accounting, safety, fraud-prevention, dispute and warranty purposes for which it was collected. We use reasonable technical and organisational safeguards, but no online service can promise complete security.