A0000356 Admin Launch Day Command Centre

A0000371 repeat confidence

Repeat customer confidence prompts

Low-pressure copy that helps previous customers feel safe returning for future help while keeping follow-up manual, human-reviewed and free from rewards or automation.

Need help again?

Use this when a previous customer may need a calm path back to Quick Help without any sales pressure.

Open surface

We already know the kind of issue you had

Do not claim automatic history matching. Ask the customer to include a reference so a real person can review it.

Open surface

You can come back when something else breaks

This is a reassurance prompt, not a reminder system or campaign trigger.

Open surface

No pressure — every request is reviewed by a real person

Keep all repeat-use follow-up manual, human-reviewed and in-thread.

Open surface

Support can help you decide the next step

Support guidance stays manual and same-thread; no automatic escalation or auto-send outreach.

Open surface

Manual-only: this build does not send reminders, create incentives, book work, dispatch providers or escalate cases automatically.

Open repeat confidence QA Follow-up QA Referral readiness QA

A0000369 local trust

Local Trust and Safety Page Expansion

Enhances public trust messaging for local recommendations: human review, device privacy, provider checks, support escalation, permissioned real stories and safe referral confidence. This is a copy and QA layer only.

Status

NEEDS REPAIR

Checks

8 passed / 27 warnings / 20 failures

Local sections

6 trust sections, 8 guardrails.

Open QA Public page Story templates

Helpful note

Before and After Repair Story Templates

Admin-approved formats for real future customer outcomes. The templates help prepare privacy-safe story candidates without fake testimonials, public reviews, rankings or automatic publishing.

Status

NEEDS REPAIR

Checks

28 passed / 0 warnings / 16 failures

Story posture

Real, private, permissioned and admin-approved later.

Open story templates Follow-up flow Feedback insights

Helpful note

Customer Follow-Up Flow

Adds manual after-service follow-up prompts for check-ins, repeat help, safe referrals and future story candidates. It strengthens referral growth without automatic outreach or marketplace mechanics.

Status

NEEDS REPAIR

Checks

25 passed / 0 warnings / 19 failures

Growth posture

Manual, private, repeat-use and referral-friendly.

Open follow-up QA Manual follow-up list Referral moment QA

Helpful note

Referral Moment After Successful Job

Adds a private, non-pushy referral prompt after helpful customer moments. It encourages word-of-mouth without rewards automation, public reviews, auto-send outreach, rankings or marketplace mechanics.

Status

NEEDS REPAIR

Checks

22 passed / 12 warnings / 6 failures

Customer posture

Optional, private, trust-led and human-reviewed.

Open referral QA Manual follow-up tasks Feedback insights

Helpful note

Pilot Feedback Insights Summary

Turns private pilot feedback, customer confusion, support confidence notes, provider readiness signals and route friction into a manual admin insight view. Nothing is published, escalated or sent automatically.

Status

NEEDS REPAIR

Checks

21 passed / 7 warnings / 7 failures

Open insights summary Feedback capture QA Known issues

Helpful note

Service Area and Local Confidence Polish

Checks whether customer-facing local coverage copy is clear, human-reviewed and connected to admin QA without implying automatic dispatch or guaranteed availability.

Status

NEEDS REPAIR

Checks

13 passed / 12 warnings / 6 failures

Open local confidence QA QA index

Helpful note

Admin QA Index Consolidation

A single admin starting point for existing pilot QA pages, support checks, route confidence, provider readiness, trust/safety and handover notes. It consolidates links and visibility only; it does not automate operations.

Status

NEEDS REPAIR

Checks

11 passed / 25 warnings / 7 failures

Open QA index Readiness summary Pilot QA pack

A0000361 request microcopy

Customer request review microcopy upgrade

Plain-English customer request wording for what to include, what not to include, how human review works, and how to add details later. It improves confidence without changing booking, dispatch, quote, provider or escalation mechanics.

Status

NEEDS REPAIR

Checks

15 passed / 13 warnings / 5 failures

Copy sections

5 customer-facing guidance sections and 6 guardrails.

Open QA Request review QA Known issues

A0000360 public trust

Public trust and safety page polish

A customer-facing trust layer for human review, safe detail handling, permissioned proof, support clarity and manual resolution paths. It improves public confidence without adding ratings, rankings, quote comparison, public complaint walls, auto-booking or auto-dispatch.

Status

NEEDS REPAIR

Checks

11 passed / 0 warnings / 18 failures

Public sections

5 trust and safety sections, 6 guardrails.

Open public page Open QA Known issues

A0000359 operator handover

Pilot handover and operator notes pack

A private admin handover layer for launch position, daily operator rhythm, customer support memory, provider follow-up, known issues and end-of-day closeout. It helps humans keep operational context without automating escalation, assignment, outreach or publishing.

Status

NEEDS REPAIR

Checks

17 passed / 0 warnings / 13 failures

Handover sections

6 manual sections and 5 reusable note templates.

Open handover pack Open command centre Open known issues

A0000358

Provider onboarding completion polish

Provider-facing completion guidance across profile, services, verification, availability, proof and support paths. This is manual readiness support, not ranking, bidding, auto-booking or automatic assignment.

NEEDS REPAIR

Total checks

Passed

Warnings

Failures

Open onboarding completion QA Open provider readiness QA Open provider entry

A0000358

Provider onboarding completion polish

NEEDS REPAIR

Total checks

Passed

Warnings

Failures

Open onboarding completion QA Open provider readiness QA Open provider entry

A0000357

Customer support confidence copy pass

Plain-English support reassurance across support, Quick Help, customer journey and next-step pages. All actions remain human-reviewed and manually handled.

NEEDS REPAIR

Total checks

Passed

Warnings

Failures

Open support confidence QA Open support centre Open support templates

A0000354

Pilot launch notes and known issues register

Admin-only register for pilot limitations, decisions, workarounds and known issues. This is manual operational memory, not public complaints, ratings or automated escalation.

Status

NEEDS REPAIR

Checks

22 passed / 11 warnings / 3 failures

Seed note types

5 starter note patterns for customer, support, route, provider and admin issues.

Open known issues register Open support templates

support triage

Support triage response templates

Manual copy-ready response templates for pilot feedback, confused customers, missing details, support escalations, route issues and known workarounds. Nothing is sent automatically.

NEEDS REPAIR

28
Total checks

14
Passed

5
Warnings

9
Failures

Open response templates Open manual review queue Open support admin

post-launch route health

Post-launch route health monitor

Status: NEEDS REPAIR. Checks: 40, warnings: 8, failures: 27.

Open route health monitor Open smoke test Open manual review QA

Manual confidence check: this highlights missing files and weak route signals after launch. It does not monitor users, auto-send messages, assign providers or publish public scores.

A0000355

Customer service page commercial polish

Customer-facing service, Quick Help, support, journey and next-step confidence copy for the controlled pilot.

Status

NEEDS REPAIR

Checks

10 passed / 22 warnings / 3 failures

Open service polish QA Open Quick Help Open support

Command status

Status: NEEDS REPAIR

30Total checks

0Passed

28Warnings

2Failures

Use this as the admin start page on pilot launch day. It is a human workflow map over existing QA and support pages, not a new backend automation system.

Launch-day action lanes

Launch status check

Owner: Pilot operator

Open the live readiness summary, smoke test and pilot QA pack before inviting pilot users.

Manual action: Confirm warnings are understood, failures are repaired and any limitation is added to known issues.

Live readiness summary Live readiness smoke test Pilot launch QA pack

Customer support watch

Owner: Support lead

Keep customer questions, confused users and support follow-ups moving through safe manual triage.

Manual action: Use templates, keep replies in the same thread and avoid asking for passwords, MFA codes or banking access details.

Support triage templates Customer service polish QA Manual review queue

Route confidence watch

Owner: Admin operator

Check the important public, customer, provider and admin routes during launch-day testing.

Manual action: Record broken pages, confusing paths or unsafe wording in the known issues register before changing workflows.

Post-launch route health monitor Known issues register Customer journey guide

Provider readiness watch

Owner: Provider admin

Check profile confidence, service clarity, verification notes and permissioned proof before customer matching conversations.

Manual action: Keep provider presentation human-reviewed and do not expose ratings, scores, rankings or public quote comparison.

Provider readiness checklist Provider profile confidence QA Manual review queue

Operator handover notes

Owner: Pilot coordinator

Capture launch decisions, workarounds, deferred issues and follow-up ownership in one admin-only place.

Manual action: Use known issues and feedback intake as the retained memory. Do not auto-publish complaints or automatically escalate notes.

Pilot feedback intake Known issues register Pilot onboarding checklist

Connected launch pages

Status	Page	File	Detail
WARN	Live readiness summary	`source/thefixersapp/admin/live-readiness-dashboard-summary/index.php`	Optional linked admin page missing; show fallback link only.
WARN	Live readiness smoke test	`source/thefixersapp/admin/live-readiness-smoke-test-qa/index.php`	Optional linked admin page missing; show fallback link only.
WARN	Pilot launch QA pack	`source/thefixersapp/admin/pilot-launch-qa-pack/index.php`	Optional linked admin page missing; show fallback link only.
WARN	Post-launch route health monitor	`source/thefixersapp/admin/post-launch-route-health-monitor/index.php`	Optional linked admin page missing; show fallback link only.
WARN	Support triage templates	`source/thefixersapp/admin/support-triage-response-templates/index.php`	Optional linked admin page missing; show fallback link only.
WARN	Manual review queue QA	`source/thefixersapp/admin/admin-manual-review-queue-qa/index.php`	Optional linked admin page missing; show fallback link only.
WARN	Known issues register	`source/thefixersapp/admin/pilot-launch-known-issues/index.php`	Optional linked admin page missing; show fallback link only.
WARN	Customer service polish QA	`source/thefixersapp/admin/customer-service-page-commercial-polish-qa/index.php`	Optional linked admin page missing; show fallback link only.
WARN	Provider readiness checklist	`source/thefixersapp/admin/provider-readiness-checklist-qa/index.php`	Optional linked admin page missing; show fallback link only.
WARN	Provider profile confidence QA	`source/thefixersapp/admin/provider-profile-commercial-confidence-qa/index.php`	Optional linked admin page missing; show fallback link only.
WARN	Pilot feedback intake	`source/thefixersapp/admin/pilot-feedback-capture-qa/index.php`	Optional linked admin page missing; show fallback link only.
WARN	Pilot onboarding checklist	`source/thefixersapp/admin/pilot-user-onboarding-checklist-qa/index.php`	Optional linked admin page missing; show fallback link only.

Detailed command checks

Area	Status	Check	File	Detail
helper	FAIL	Canonical launch day command helper installed	`source/thefixersapp/includes/admin_launch_day_command_centre_helper.php`	Missing canonical helper.
helper	WARN	Old-root helper wrapper installed	`source/includes/admin_launch_day_command_centre_helper.php`	Wrapper missing.
admin page	FAIL	Real admin launch day command centre page exists	`source/thefixersapp/admin/admin-launch-day-command-centre/index.php`	Missing admin command page.
admin page	WARN	Old-root admin command centre wrapper exists	`source/admin/admin-launch-day-command-centre/index.php`	Old-root route wrapper missing.
database	WARN	Current build SQL file exists	`source/database/a0000356_admin_launch_day_command_centre.sql`	No SQL file found.
connected page	WARN	Live readiness summary exists for command centre flow	`source/thefixersapp/admin/live-readiness-dashboard-summary/index.php`	Optional linked admin page missing; show fallback link only.
connected page	WARN	Live readiness smoke test exists for command centre flow	`source/thefixersapp/admin/live-readiness-smoke-test-qa/index.php`	Optional linked admin page missing; show fallback link only.
connected page	WARN	Pilot launch QA pack exists for command centre flow	`source/thefixersapp/admin/pilot-launch-qa-pack/index.php`	Optional linked admin page missing; show fallback link only.
connected page	WARN	Post-launch route health monitor exists for command centre flow	`source/thefixersapp/admin/post-launch-route-health-monitor/index.php`	Optional linked admin page missing; show fallback link only.
connected page	WARN	Support triage templates exists for command centre flow	`source/thefixersapp/admin/support-triage-response-templates/index.php`	Optional linked admin page missing; show fallback link only.
connected page	WARN	Manual review queue QA exists for command centre flow	`source/thefixersapp/admin/admin-manual-review-queue-qa/index.php`	Optional linked admin page missing; show fallback link only.
connected page	WARN	Known issues register exists for command centre flow	`source/thefixersapp/admin/pilot-launch-known-issues/index.php`	Optional linked admin page missing; show fallback link only.
connected page	WARN	Customer service polish QA exists for command centre flow	`source/thefixersapp/admin/customer-service-page-commercial-polish-qa/index.php`	Optional linked admin page missing; show fallback link only.
connected page	WARN	Provider readiness checklist exists for command centre flow	`source/thefixersapp/admin/provider-readiness-checklist-qa/index.php`	Optional linked admin page missing; show fallback link only.
connected page	WARN	Provider profile confidence QA exists for command centre flow	`source/thefixersapp/admin/provider-profile-commercial-confidence-qa/index.php`	Optional linked admin page missing; show fallback link only.
connected page	WARN	Pilot feedback intake exists for command centre flow	`source/thefixersapp/admin/pilot-feedback-capture-qa/index.php`	Optional linked admin page missing; show fallback link only.
connected page	WARN	Pilot onboarding checklist exists for command centre flow	`source/thefixersapp/admin/pilot-user-onboarding-checklist-qa/index.php`	Optional linked admin page missing; show fallback link only.
navigation	WARN	Main admin dashboard links to launch day command centre	`source/thefixersapp/admin/index.php`	Dashboard navigation link not found.
integration	WARN	Live readiness dashboard summary shows command centre summary	`source/thefixersapp/admin/live-readiness-dashboard-summary/index.php`	A0000356 summary not detected.
integration	WARN	Pilot launch QA pack shows command centre summary	`source/thefixersapp/admin/pilot-launch-qa-pack/index.php`	A0000356 summary not detected.
integration	WARN	Known issues register shows command centre summary	`source/thefixersapp/admin/pilot-launch-known-issues/index.php`	A0000356 summary not detected.
guardrail copy	WARN	Guardrail mentions no auto-booking	`source/thefixersapp/admin/admin-launch-day-command-centre/index.php`	Guardrail term not found.
guardrail copy	WARN	Guardrail mentions no automatic dispatch	`source/thefixersapp/admin/admin-launch-day-command-centre/index.php`	Guardrail term not found.
guardrail copy	WARN	Guardrail mentions no automatic provider assignment	`source/thefixersapp/admin/admin-launch-day-command-centre/index.php`	Guardrail term not found.
guardrail copy	WARN	Guardrail mentions no provider ranking	`source/thefixersapp/admin/admin-launch-day-command-centre/index.php`	Guardrail term not found.
guardrail copy	WARN	Guardrail mentions no customer-visible provider scores	`source/thefixersapp/admin/admin-launch-day-command-centre/index.php`	Guardrail term not found.
guardrail copy	WARN	Guardrail mentions no public quote comparison	`source/thefixersapp/admin/admin-launch-day-command-centre/index.php`	Guardrail term not found.
guardrail copy	WARN	Guardrail mentions no bidding	`source/thefixersapp/admin/admin-launch-day-command-centre/index.php`	Guardrail term not found.
guardrail copy	WARN	Guardrail mentions no auctions	`source/thefixersapp/admin/admin-launch-day-command-centre/index.php`	Guardrail term not found.
guardrail copy	WARN	Guardrail mentions no auto-send	`source/thefixersapp/admin/admin-launch-day-command-centre/index.php`	Guardrail term not found.

Launch-day guardrails

Admin command centre only: it summarises existing launch-day tools and does not replace their QA pages.
No payments, payouts, auto-booking, automatic dispatch, automatic provider assignment or auto-send outreach.
No bidding, auctions, public quote comparison, provider ranking, customer-visible provider scores or lowest-price competition.
No fake testimonials, public complaint walls, automatic proof publishing or automatic known-issue publishing.
No automatic escalation from feedback or support notes; operators decide the next manual action.
Missing helpers, config or database access must show calm admin fallback wording rather than a fatal error.

Helpful note

Manual Follow-Up Task List for Admins

Gives launch operators a single manual checklist for customer follow-up, provider readiness, support issues and handover notes without creating automated outreach or escalation.

Status

NEEDS REPAIR

Checks

13 passed / 6 warnings / 7 failures

Open task list Launch command centre QA index

A0000370 referral readiness

Referral readiness QA pack

One admin checkpoint for the successful-job referral moment, manual follow-up, local trust/safety, support confidence and real-story readiness before referral growth is encouraged.

Successful-job referral moment

A0000366

Confirm the prompt is private, non-pushy, after-service only and does not promise rewards, discounts or automatic outreach.

Open check

Customer follow-up flow

A0000367

Confirm follow-up is a manual admin/operator prompt and not an automated SMS, email or campaign.

Open check

Before/after story templates

A0000368

Confirm story templates do not create fake testimonials, public proof, public complaint walls or automatic publishing.

Open check

Local trust and safety confidence

A0000369

Confirm trust/safety pages are linked from referral and support moments and do not create scores, rankings or quote comparison.

Open check

Support confidence copy

A0000357

Confirm support copy avoids automatic escalation, pressure, blame, public complaints or unsafe detail requests.

Open check

Admin QA visibility

A0000362

Confirm this referral readiness pack is linked from the admin dashboard, QA index, launch command centre and handover notes.

Open check

Growth rule: referral growth stays private, manual, permissioned and human-reviewed. This pack does not add rewards, auto-send outreach, public testimonials or marketplace mechanics.

Open referral readiness QA Referral moment QA Follow-up QA

A0000378

Admin Growth Readiness Dashboard

admin dashboard summarising low-pressure growth readiness across repeat use, sharing, referral notes, stories, post-service care and insights

Repeat-use readiness

A0000371

Share-copy readiness

A0000372

Referral source readiness

A0000373

Story approval readiness

A0000374

Post-service care readiness

A0000376

Insights readiness

A0000377

Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.

A0000379

Privacy-Safe Customer Story Library

A private, admin-reviewed library for real customer outcome stories. It helps operators store, redact and prepare stories without automatic publishing, fake testimonials or privacy leaks.

Story saved internally

A0000379

Consent checked manually

A0000379

Private details redacted

A0000379

Photos and device details reviewed

A0000379

Approved only by a real person

A0000379

Do not publish until safe

A0000379

Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.

A0000380

Support-to-Referral Operator Notes

Private operator notes that help support staff recognise safe referral moments without pressuring customers or auto-sending follow-up.

Customer sounded reassured

A0000380

Support issue resolved clearly

A0000380

No open complaint or urgent concern

A0000380

Referral mention stayed optional

A0000380

Operator can record context manually

A0000380

No reward or incentive language

A0000380

Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.

A0000381

Pilot Referral Handover Pack

A manual handover pack for pilot operators so referral, repeat-use, support, story and local-trust workflows are clear before the next pilot stage.

What to say

A0000381

What not to say

A0000381

Where to record notes

A0000381

When to avoid referral prompts

A0000381

How to escalate manually

A0000381

How to protect consent and privacy

A0000381

Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.

A0000382

Customer Return Visit Confidence Page

A simple customer-facing confidence page reminding customers they can come back for future help without pressure, rewards, automation or sales push.

Need help again?

A0000382

You can come back when something else breaks

A0000382

Support can help you decide the next step

A0000382

No pressure to book

A0000382

A real person reviews each request

A0000382

Your previous context can help us understand the next issue

A0000382

Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.

A0000383

Local Proof and Trust Admin Review

An admin-only review surface for local proof and trust copy, making sure claims are real, plain-English, privacy-safe and not exaggerated.

Local claim checked

A0000383

Customer story source checked

A0000383

Suburb wording reviewed

A0000383

Proof is not fake or inflated

A0000383

No provider ranking language

A0000383

No public complaint-wall behaviour

A0000383

Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.

A0000384

Safe Sharing Readiness QA Pack

A consolidated QA pack for safe sharing, referral, local proof, support-to-referral notes, story privacy and return-visit confidence.

Sharing is optional

A0000384

No rewards or discounts

A0000384

No auto-send outreach

A0000384

Stories are consent-reviewed

A0000384

Referral context is private

A0000384

Support issues are not turned into pressure

A0000384

Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.

A0000385

Growth Pilot Operator Dashboard Polish

Final operator dashboard polish for the growth pilot, bringing story library, referral notes, handover, safe sharing, return visits and local trust review into one manual-control view.

Story library visibility

A0000385

Support-to-referral notes visibility

A0000385

Pilot handover pack visibility

A0000385

Return visit confidence visibility

A0000385

Local proof review visibility

A0000385

Safe sharing QA visibility

A0000385

Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.