Pilot launch notes and known issues register
Admin-only register for pilot limitations, decisions, workarounds and known issues. This is manual operational memory, not public complaints, ratings or automated escalation.
Status
NEEDS REPAIR
Checks
22 passed / 11 warnings / 3 failures
Seed note types
5 starter note patterns for customer, support, route, provider and admin issues.
Provider profile commercial confidence polish
Provider-facing and customer-adjacent profile confidence wording for intro, services, verification, permissioned proof and support paths without scoring or ranking.
Status
NEEDS REPAIR
Checks
10 passed / 13 warnings / 3 failures
Customer what happens next timeline polish
Customer-facing timeline guidance across booking success, My Service Hub, job support, support centre, customer journey and next-best-action pages.
StatusNEEDS REPAIR
Checks
5 passed / 6 warnings / 8 failures
Support triage response templates
Manual copy-ready response templates for pilot feedback, confused customers, missing details, support escalations, route issues and known workarounds. Nothing is sent automatically.
NEEDS REPAIR
28
Total checks
Total checks
14
Passed
Passed
5
Warnings
Warnings
9
Failures
Failures
Open response templatesOpen manual review queueOpen support admin
Post-launch route health monitor
Status: NEEDS REPAIR. Checks: 40, warnings: 8, failures: 27.
Manual confidence check: this highlights missing files and weak route signals after launch. It does not monitor users, auto-send messages, assign providers or publish public scores.
Pilot user onboarding checklist
Status: NEEDS REPAIR. Checks: 38, warnings: 16, failures: 2.
Role checklists stay private/manual and are not public ratings, scorecards or automated eligibility decisions.
Readiness summary
Manual review status: NEEDS REPAIR
Total checks23
Passed7
Warnings14
Failures2
Use this page to check that admins have a clear manual review path after pilot users submit feedback or support issues.
Manual review lanes
| Lane | Status | Priority | Owner | Next action | Statuses |
|---|---|---|---|---|---|
Pilot feedback and issue intakesource/thefixersapp/admin/pilot-feedback-capture-qa/index.php | WARN | Daily during pilot | Support/admin lead | Triage confusion, bugs and polish notes into manual follow-up or known issue notes. | New, Needs reply, Needs internal review, Waiting on customer, Resolved |
Support threads and customer helpsource/thefixersapp/admin/support/index.php | WARN | Same business day | Support/admin lead | Keep replies in the original support thread and confirm the next customer update. | New, Needs reply, Waiting on customer, Resolved |
Quick Help triagesource/thefixersapp/admin/quick-help-triage/index.php | WARN | Daily review | Operations/admin lead | Check request detail, missing information and whether manual staff contact is needed. | New, Needs detail, Needs internal review, Ready for manual action, Resolved |
Admin escalation queuesource/thefixersapp/admin/admin-escalation-queue/index.php | WARN | Review before close of day | Senior admin/operator | Confirm risk, customer impact, owner and manual resolution note before marking resolved. | New, Urgent manual review, Owner assigned, Waiting on customer/provider, Resolved |
Provider readiness checklistsource/thefixersapp/admin/provider-readiness-checklist-qa/index.php | WARN | Before provider pilot work | Provider/admin lead | Check profile, service scope, verification, support clarity and permissioned proof readiness. | Not started, Needs provider info, Needs internal review, Ready for pilot, Paused |
Pilot launch readinesssource/thefixersapp/admin/pilot-launch-qa-pack/index.php | WARN | Before every pilot wave | Pilot launch owner | Review launch gate warnings, smoke-test status, feedback intake and manual blockers. | Ready, Review warnings, Repair required, Approved for pilot wave |
Status language
| Status | Use when |
|---|---|
| New | Unreviewed item that needs a person to read and classify it. |
| Needs reply | A customer, provider, student or ambassador needs a manual response. |
| Needs internal review | Requires staff decision, QA check, policy judgement or operational owner. |
| Waiting on customer | A reply or missing detail is needed before the next action. |
| Waiting on customer/provider | A person outside admin must respond before the item can close. |
| Resolved | Outcome was recorded and no further pilot action is currently needed. |
| Urgent manual review | Potential harm, safety, privacy, service failure or serious launch blocker; still manual, not automated. |
| Ready for pilot | Admin has enough confidence to continue; not a public score or provider ranking. |
Detailed checks
| Area | Status | Check | File | Detail |
|---|---|---|---|---|
| A0000348 | FAIL | Real manual review helper exists | source/thefixersapp/includes/admin_manual_review_queue_helper.php | Missing real helper. |
| A0000348 | WARN | Old-root helper wrapper exists | source/includes/admin_manual_review_queue_helper.php | Wrapper missing. |
| A0000348 | FAIL | Admin QA page exists | source/thefixersapp/admin/admin-manual-review-queue-qa/index.php | Missing QA page. |
| A0000348 | WARN | Old-root admin QA wrapper exists | source/admin/admin-manual-review-queue-qa/index.php | Wrapper missing. |
| review lane | WARN | Pilot feedback and issue intake | source/thefixersapp/admin/pilot-feedback-capture-qa/index.php | Existing page missing; use fallback guidance. |
| review lane | WARN | Support threads and customer help | source/thefixersapp/admin/support/index.php | Existing page missing; use fallback guidance. |
| review lane | WARN | Quick Help triage | source/thefixersapp/admin/quick-help-triage/index.php | Existing page missing; use fallback guidance. |
| review lane | WARN | Admin escalation queue | source/thefixersapp/admin/admin-escalation-queue/index.php | Existing page missing; use fallback guidance. |
| review lane | WARN | Provider readiness checklist | source/thefixersapp/admin/provider-readiness-checklist-qa/index.php | Existing page missing; use fallback guidance. |
| review lane | WARN | Pilot launch readiness | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | Existing page missing; use fallback guidance. |
| admin nav | WARN | Admin dashboard links Manual Review Queue QA | source/thefixersapp/admin/index.php | Navigation entry missing. |
| connection | WARN | Manual review clarity connected to live-readiness-dashboard-summary | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | Connection not found. |
| connection | WARN | Manual review clarity connected to pilot-launch-qa-pack | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | Connection not found. |
| connection | WARN | Manual review clarity connected to pilot-feedback-capture-qa | source/thefixersapp/admin/pilot-feedback-capture-qa/index.php | Connection not found. |
| sql | WARN | Current build SQL file exists | source/database/a0000354_pilot_launch_notes_known_issues_register.sql | Current SQL file is missing. |
| sql | WARN | Database folder only carries current build SQL | source/database | SQL files found: 0. |
| guardrail scan | PASS | No forbidden marketplace/automation mechanics in admin_manual_review_queue_helper.php | source/thefixersapp/includes/admin_manual_review_queue_helper.php | No forbidden terms found. |
| guardrail scan | PASS | No forbidden marketplace/automation mechanics in index.php | source/thefixersapp/admin/admin-manual-review-queue-qa/index.php | No forbidden terms found. |
| guardrail | PASS | Manual review only: this build adds clarity and status language, not automatic decisions. | manual-only | Preserved. |
| guardrail | PASS | No auto-dispatch, automatic provider assignment, auto-escalation, auto-send outreach or rewards automation. | manual-only | Preserved. |
| guardrail | PASS | No public reviews, provider ranking, provider scorecards, bidding, auctions or lowest-price competition. | manual-only | Preserved. |
| guardrail | PASS | Keep customer, provider and pilot feedback private unless explicit permission and existing proof rules allow later public use. | manual-only | Preserved. |
| guardrail | PASS | Missing database/config/helper files must show safe admin fallback guidance instead of fatal errors. | manual-only | Preserved. |
Guardrails
- Manual review only: this build adds clarity and status language, not automatic decisions.
- No auto-dispatch, automatic provider assignment, auto-escalation, auto-send outreach or rewards automation.
- No public reviews, provider ranking, provider scorecards, bidding, auctions or lowest-price competition.
- Keep customer, provider and pilot feedback private unless explicit permission and existing proof rules allow later public use.
- Missing database/config/helper files must show safe admin fallback guidance instead of fatal errors.